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Jeep Liberty Power Windows

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  • I hate reading this. Seems like my wonderful liberty shouldn't have any problems like this. I could cry!!
    My 07 Liberty Limited is going in to the dealer in 2-days for her 12,000 mile maintenance check-up. Such a wonderful car - but - a couple of days ago I tried to power up the drivers side window and it made slow motor sounds and stopped about 1/2 way up. I was able to get it all the way up by slightly pressing my hand against the glass and pressing - I tried it again so I could demonstrate the event to my husband when he got home from work. He said not to power it down and up again as it sounded like it was going to break. Geeze. It is under warranty but I don't like hearing that it will happen to all 4 windows and maybe time and time again. Should've bought that Wrangler with canvas doors!!!!

    Oh, P.S. We live in middle Tennessee. Libby is always kept in the garage and it is only June 3 - so - Libby has never even been really hot. I don't even roll the window down very often - sometimes at the ATM drive thru - so it isn't fatigue.

    I'm crying! My daughter has a 2001 VW Jetta that had window problems (they actually fell down into the door and crashed! VW recalled all of them and fixed the problem. She had a passenger side window fall into the door and crash while she was driving. At least VW recalled all of them and fixed them - that was about 4 years ago and they have all done well since the fix. Course now, she is having fuel system problems b'cause of 10% ethenol & the automatic transmission is about to go.

    Is there a perfect car - other than my 97 Miata that is?
  • We bought our '06 Liberty a month ago. We took an identical model for a test drive and in testing the windows, one went down and would not come back up. So, they brought this model out, and we bought it. Two weeks later, the window broke. I had all four repaired under warranty, which cost me zero dollars, and going without the car for a day and a half.
    I e-mailed Daimler-Chrysler this a.m. and referred them to this web site and told them about the large number of dissatisfied customers. I told them the ethical step to take was to fix their problem and make their customers happy. I am awaiting a reply but I tell you this, complaining among ourselves does absolutely no good Every single one of us is capable of contacting this company and telling them what our problem is. Strength in Numbers! Write them, on their Jeep site, today!!!
  • emmabemmab Posts: 43
    First of all, request that every single window be fixed even if only one is broken. That is what I did on window number two that went bad.
    I have warranty left, but I am determined to bail on this vehicle before I invest any money in it. And I did complain via the Web to their web site. I doubt it will do any good. At least around here, the dealership refuses to even admit to any problems. They said this web site and this forum was totally meaningless and they will not even talk about it.
    It is truly sad.
  • mleboeufmleboeuf Posts: 2
    I was riding along with my nephew and a friends daughter in the back seat when we hit a bump and my driver side rear window started slipping down. I thought my nephew might have tried to roll it down, even though I had the child proof lock set, but unfortunantly when I went to roll it back up we heard a horrible grinding noise and the window would not go back up. Before I could stop and push the window up it fell into the door. I was leaving to go on vacation, so I had to store my vehicle in a neighbors garage and have it fixed when I got back. Cost me $100.00--my warranty deductable.
    Less than 6 months later the same window (drivers side back window) slipped back into the door. I was the only one in the jeep and I did not touch any of the window buttons. This cost me another $100.00 + I had to rent a vehicle because the dealership did not have the part for almost a week.
    This past Friday, I was driving to pick up my niece and nephew to go out of town and my passenger side back window began to fall into the window. I had to stop off on the side of the highway and push the window up several times, especailly since the parish road I was driving on (I live in Louisiana) had lots of bumps. When I returned last night I dropped my vehicle off and it is going to cost me $100.00 again and I had to rent a vehicle for the day again.
    I feel that this is a sign from my loving deceased brother Michael telling me to get rid of this Jeep Junk and buy a GMC or Chevy product. As soon as I can decide on what I want I plan on doing just that before this vehcile costs me any more. My warranty will soon run out I have about 2,000 more miles and about 5 more months which ever comes first.
    :sick: :sick: :sick: :lemon: :confuse:
  • Thank you for contacting the Chrysler Customer Assistance Center regarding your 2006 Jeep Liberty. We apologize for the inconvenience caused to you and appreciate the timeand effort you took to write to us. In response to your email regarding the door windows, we would like to inform you that it is always a concern when a customer is dissatisfied with our products. Over the past few years, we have made tremendous gains in improving levels of customer satisfaction. The information received is used in product development and quality analysis. Your dissatisfaction has been documented and forwarded to our Research and Development Department. After a proper inquiry of your concern the recall decisions will be made by our Management. Please accept our sincerest apologies for the problems you have had. We hope we will have another chance, sometime soon, to restore your faith in us. Furthermore, our records do not indicate you as the current owner of thevehicle. It appears that you recently purchased your vehicle. Our corporate owner information database needs to be updated to reflect yourname and mailing address as present owner of the vehicle. Please provide the entire vehicle identification number and verification of theowner's name, address, and phone number. Once this information is provided, we will update our records. In the future, should your vehicle be involved in a factory recall campaign, you will be notified promptly by U.S. mail. Thanks again for your email and for sharing your concern with us. Sincerely, George Ray Customer Service Representative Chrysler Customer Assistance Center

    So, folks, it's a start. Please, write and politely complain to them. It will have an affect!!!!!
    John Schwendler
  • I have an 06 Liberty as well... there is a TSB (technical service bulletin) out on the power windows coming off track. I have had mine replace too many times to count as well. I puchased my liberty in 11/06. I just had 3 windows replaced again and picked my suv up from the dealership again today! tell your dealership to check the bulletins and take care of the problem properly. Also... call chrysler directly... you also fall under the lemon law.
    good luck.

    ALSO... if you go to www.safercar.gov you can file a complaint for the NHTSA to look into a recall investigation. I just filed several for my 06 Liberty.
  • I just had a Chrysler engineer out to 'last repair attempt' my 06 Liberty... they tried... they think they fixed 3 of my four windows.. which have been repaired multiple times (I live in VA btw)... they failed... I picked my car up today from the dealership and the windows are still off track... so, I'm calling my lawyer back tomorrow and on goes the battle!
  • siberiasiberia Posts: 520
    Posted by Gmctd on the LOST forum:

    Problem being, they don't screw the threaded plastic end into the threaded channel far enuff, or they do and further handling results in it backing out by at least one full thread, prolly caused by the natural curvature of the flex-shaft - I de-riveted the replacement for the required correction - maybe it'll hang awhile.

    Alright… the above quote describes only half of the problem, a weak structure. The other half of the problem is that the electric windows on the Liberty (my ’05 Liberty at least) roll up with way too much force! Using my hand as a sacrificial testing device I rolled up the driver side front window…yeeoow! :surprise: These windows roll up with serious force and the force is maintained! It is a good thing that the window controls are located in the center where they are hard to reach because a child could seriously be injured by these windows if the controls were on the doors where a child can reach.

    I tried the same test on a Suzuki Vitara and the windows roll up with less than half of the force of the Liberty. I also tried a VW Jetta and the windows roll up a little lighter than the Vitara, detect the pressure and roll back down – so Jetta windows are pressure limited.

    There is no shut-off of any kind on my Liberty windows. They just roll up and stall. If I hit the switch again pressure is applied again - no shut-off. I can actually see the front door panel flex slightly from the pressure. When the window is rolled down the panel flexes again as the pressure is released. :(

    Here’s a suggestion. When you roll up your windows release the button instantly when the window stalls at the top. Then flick the switch quickly/briefly in the other direction but not enough to activate the auto-down. You might hear (with the engine off) a slight nump (sic) as the pressure is released and the window may or may not move very slightly. Releasing the pressure might prevent your windows from failing when not in use or when you hit a bump in the road. I am suggesting this as a stop-gap measure until a real cure is found.
  • emmabemmab Posts: 43
    Well, my Jeep goes back in for the same window on Monday.
    Btw, I got an Email from Chrysler too.
    They suggested I get another opinion at a Five Star Jeep Dealership.
    The dealership I use *is* a Five Star Dealership.
    They told me the people who answer emails are not even in the USA.
    Yesterday they finally admitted Jeeps have problems with windows and stained seats at the dealership.
    This after previously blaming the rain in my city, and saying no one on the web knew what they were talking about.
    I cant wait until I get rid of this thing, but right now I dont think I have a choice. :cry:
  • I bought a 2006 jeep lib less than a year ago , and one by one all four of them came down. I have e-mailed the company three times and called once, but because there is no recall on this they can't help me the gentelmen I spoke to on the phone told me to go to a differnt site www.chrysler listens.com He said that if enough people have the same problem and wrtie them about about it they have no choice but to recall them. It only takes a few min to do and its worth doing. Thank you for your time
  • emmabemmab Posts: 43
    My Jeep dealership said that Chrysler Listens, does no good whatsoever.
    In fact, they said they laugh because it is a big joke.
  • zoecozoeco Posts: 18
    Hey, glad you brought up the window issue. I live in Vegas, and had one of my rear window regulators go out on a trip to Santa Fe NM. It started raining, and we all know what that spells for the seats in the Liberty. After reading this thread, I am conscious of the fact that this will probably happen again. As my warranty will expire in about 10,000 more miles, Iooks like I will be purchasing another extended warranty--it will be worth it in window charges alone! Thanks for the heads up.
  • there isn't anything you can do at that website, not that I see... just so you know... there has been a TSB (tech. service bulletin) out for the windows of Liberty's for years now (at least since 2002 Liberty's, if I remember correctly)... throw that at the dealership and Chrysler a few times... it doesn't do much, but oh well, can't hurt. They will never recall the window issue, because it is a design flaw. They would have to redesign the entire 4 doors/window tracks and that is VERY costly for all those Liberty's out there... never gonna happen, unfortunately... I have had my 06 Liberty since 11/06 (new) and it has had more than 16 window repairs/replacements in total!!! among tons of other problems. best of luck to you! Class action suit, that's what I think.... anyone else?
  • emmabemmab Posts: 43
    Are we out of warranty at 3 years or 36000 miles?
    I am at 24000 now on an 06, and I just dread being out of warranty with this thing.
    My spouse says we will be just fine. Easy for him to say, he just bought a nice sports car type thing! and he hated taking vehicles in for repairs over and over.
    I see it coming down the road.
    I want my Hyundai, or something.....
    I dont know if a class action will work?
  • i bought my 06 liberty in january 08, it has 27,000 miles on it. one window, right passenger side, just fell down into the door, for no reason. i have a friend that does that kind of work on cars, he said it's a design flaw, it's not the motor but the regulator, a plastic "chain" like thing. he put a screw in the chain to keep the widow up for me because we were leaving for vacation. while on vacation, the other side passenger window just fell down, we caught it before it fell into the window and taped it up with clear tape to get home. i just called my jeep dealer, come to find out the dealership has a really bad reputation, alas, i have a appointment for tomorrow morning.
    question: is this repair, on both windows covered under the warranty? i am not working, there are no jobs in Florida now, and i can not afford to pay to have them fixed. i asked the service manager and he said he "thinks" it covered, i don't want any surprises when i go to pick it up. thank you so much for answering if you know!
    :(
    beachpatty
  • zoecozoeco Posts: 18
    Beachpatty, my window was covered, but I also have an extended bumper to bumper warranty from a private company. I just got back from the shop today, after having a 90K checkup done on the car and paying about $660--I know, they overcharged me for parts and labor, but now my vehicle is running a little hot when the ac is on. I took it back and they said they couldn't get it to heat up like it did when I drove it so they did nothing. They said that it might need a new radiator at $500! Not gonna happen. So, now I am looking for a better fair dealing shop to take my car to. I hate it because I haven't had any real issues with this vehicle since I bought it used back in 04. Anyway, I am dreading this window situation. It is a design flaw, and it is caused by the window regulator. My warranty is almost up and now I am contemplating buying another one just in case. I am a teacher, and I need my car and don't have lots of money to keep dropping for unnecessary repairs. Let me know how your window deal turns out. Good luck, and don't take any crap from anybody.
  • emmabemmab Posts: 43
    My back rear window went down and wouldnt go up (never used the thing) and it was covered under warranty. My driver's side window went down and wouldnt go up and it was too. I also requested every other window be checked and fixed.
    Have not paid on dime for any of this.
    Yes, the regulator is the problem because after they fixed my driver side window the first time, it was making horrible horrible noises. I took it in and they insisted they couldnt find any problems. I got with them on the phone, and said yes, it is making noises go fix it.
    Lo and Behold they decided the regulator needed fixing. Hadnt they already done that?
    It's an ongoing problem which apparently happens a lot and so an extended warranty or trading in the vehicle is going to be the only option.
  • gilly57gilly57 Posts: 4
    I love my Jeep Liberty CRD which I bought new in Sep 2006. I noticed coming home from work today that it sounded like the rear window driver side was slightly open so I tried to close it and heard a grating noise so I stopped pushing the button. Drove home. Got out and looked. Saw it was down about an inch. Tried to raise it. Same noise. Used my hands and pushed it up. Knew something was wrong. Got the husband. He pulled off the panel... We saw the orange regulator cord was not attached..... hmmm. Then discovered it was not screwed in to the motor on the other end. Broken plastic. Odometer reading 36150. Priceless. Thanks for all the posts on here. I will register complaints on every single one. For the record, I live in Colorado and no one even sits in the rear seat.....
  • zoecozoeco Posts: 18
    I had the same problem last summer. My rear right side window suddenly wouldn't roll up, and then fell down into the door completely. I was on a vacation so I had to find a jeep dealership in Santa Fe, NM. Their computers were down so I had to go to a liquor store, ask for a cardboard box, and drive back to las vegas with a Corona box in my window. It started raining just after I got the cardboard taped into the window. I also learned from this site that it is a common problem with all Jeep window regulators. I am waiting for the others to break now, and my warranty is almost up! I wish there was something that we could do to prevent the same thing from happening. Good luck with getting yours fixed. I am refraining from rolling down my windows too often--now I am paranoid about them breaking.
  • jromleyjromley Posts: 1
    My wife bought a 2007 Liberty last year. The power window regulator has gone out one three of the four windows and now, 500 miles outside of the warranty it happened a second time to the drivers door. I called the dealer and they said they recognize that it is a problem and would be so gracious as to give me 10% off the repair bill of $270. I'm a do it yourselfer so I tried it and was amazed at how easy it was. I bought the regulator with the motor for $54 at the dealer and it took me about 30 minutes using a phillips screw driver and an 11mm socket. If you are at all mechanically inclined, or know someone who is-try fixing it yourself. Jeep won't recall it and they don't even want to talk about it when I call them. If you need instructions let me know and I'll try to walk you through it.
  • zoecozoeco Posts: 18
    Thanks so much for the heads up. I will definitely keep your post handy.
  • emmabemmab Posts: 43
    This may sound dumb, but how do I know when my warranty is up? I have a 2006 at about 21000 miles. If it goes out of warranty in 2009, how do I find out what month?
    Yes, I am getting paranoid early.
  • jeepboy08jeepboy08 Posts: 49
    No, just REALLY squeaky. Well, no my windows are clean, but that isn't the point.

    My question is, "WHY?!" Every time it rains, and even when it doesn't rain, my windows squeak like nobody else business. It is not bad at all when the windows are dry, but when it is water is condensing on my windows, or when it rains, it is terrible. Is there any way to fix this problem?
  • There's a company called Steiger performance and they make a retro fit fix for this problem that cost around 50 bucks. Their online, look em up. Their solution is a fraction of the 400 bucks the dealer will rip you off for making you buy a new regulator.
  • There's a company called Steiger performance and they make a retro fit fix for this problem that cost around 50 bucks. Their online, look em up. Their solution is a fraction of the 400 bucks the dealer will rip you off for making you buy a new regulator.
  • jeepboy08jeepboy08 Posts: 49
    So what exactly does this product do?
  • First let tell you this is not a problem common to jeep liberties. It's all of them across the bourd. Liberty, Cherokee, and Grand Cherokee. The front power windows in the 1997-2001 Jeep Cherokee are notorious for breaking in this manner. The problem is the design of the mechanism used to move the window. There is a bracket which is connected to the window, and it rides up and down in a track inside the door. There is a plastic/nylon piece attached to the bracket which serves as both a guide and also a means to connect the window motor to the bracket via a spiral wrapped cable (the "fuzzy cable") which acts similar to a worm drive. The bracket itself is constructed of 16 gauge stamped steel, it is attached to the window using two steel bolts, and the plastic piece is attached to the bracket using no less than 6 large steel rivets. So far, so good. However, the part that ties all of this stuff together and bears the entire weight of the window is a flimsy piece of plastic, no more than five hundredths of an inch thick! It doesn't take a rocket scientist to figure out where the point of failure is going to be! (The window and bracket weigh in at just under six and a quarter pounds, and the "felt weight" is bound to be higher than that due to the friction from the track, the window rubbing against the felt and seal, etc. And of course, this is under perfect conditions. With some dirt or ice on the window, the pressures could be considerably higher.)
    The main component of the kit is a repair bracket that bolts to the stock window bracket and replaces the broken portion of the plastic piece. Essentially, it is a powdercoated steel bracket which the stock spiral cable can screw into. In order to install it, the regulator assembly is removed from the vehicle, two rivets are drilled out, and the broken portion of the plastic piece is cut off, which can be done with a utility knife. The replacement bracket is bolted into place (using the hardware included in the kit) which allows the cable to be inserted into it, same as stock. Oh, I was wrong too. the kit is only 39.95 now.
  • dcworlddcworld Posts: 3
    Does anyone make a permanent fix for the 2007 Liberty? That website only goes to 2001. Mine has now broken 5 times. I have the extended warranty, but still have to pay a $100 deductable. I am not going to pay them to put the same crap back into my jeep to break again. :confuse:
  • emmabemmab Posts: 43
    But when the dealership fixes the windows, they are not using the proper means to correct the problem once and for all?
    Btw, my poor BIL bought a brand new 2007, and yep, first window already had to be fixed.
    We told him so......
  • lsct86lsct86 Posts: 6
    My wife just bought a 2007 Jeep Liberty & they were told ( by me ) to check all 4 windows after they had to fix one ( did they ? I doubt it as it was still under warrenty at the time )
    Now the warrenty is off and now the front window won't stay up .
    Why this isn't a recall is beyond me .

    keep me informed please .

    from a LAST time jeep buyer .
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