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Jeep Liberty Power Windows

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Comments

  • Whiteaz58....are you in the PHX area and if so, what dealership did you purchase your Jeep from? I'm wondering if we combine forces here, maybe we can appeal to Damler and see what can be done for the chronic window problems. :shades:
  • dmarudmaru Posts: 1
    We live in Phx AZ and we have had replace our 2004 Jeep Liberty driver's side rear window regulator 4 times and the passenger side rear window regulator 2 times. It is an ongoing problem. The dealership today told us that it is only a problem in AZ because it is hot and caused by the heat and that Chrysler will not recall because it is only happening AZ.

    We were also told that Chrysler does not have an email address -- if someone has one -- we would also like to join in and email them regarding this. The dealership told us to crack the window down and/or clean a "film" that appears on it every once in a while. This is ridiculous and is something that Chrysler should be accountable for...one service rep asked if we considered buying a new vehicle.

    We're are so glad we found this forum -- at least we know that we are not the only ones (and not only in AZ) having this problem.

    dmaru
    Phx AZ
  • dmaru,
    Welcome to the Jeep Liberty Power Windows Suck Forum! It is quite evident that this problem is across the US and not just in AZ like you and I have been told. I hope to be able to print out this entire thread and present it to Damlier somehow someway. I'm doing well to just make my car payment every month and can't even fathom having to pay for regulators on a regular basis or allowing my car to be exposed to the elements because I can't put up my windows. I even met a Liberty owner who has told me that she won't even roll down her windows anymore because she's afraid that they won't go back up and she can't afford to have to pay for repairs. I've even thought about printing up business cards that direct Liberty owners to log on and present their case on this thread. I would give these cards to any Liberty owner that I meet at gas stations or parking lots or put them on windshields of Liberty's. This way people won't feel like they're alone with this expensive glitch of owning a Liberty.
  • siberiasiberia Posts: 520
    This seems to be the salient post on this topic by gmctd on another forum:

    Problem being, they don't screw the threaded plastic end into the threaded channel far enuff, or they do and further handling results in it backing out by at least one full thread, prolly caused by the natural curvature of the flex-shaft - I de-riveted the replacement for the required correction - maybe it'll hang awhile.

    Gmctd is one of the more knowledgeable posters on the LOST forum. There is also mention on other forums about a class action lawsuit against VW for a similar problem where VW lost the suit and had to reimburse customers and extend the warrantee on the window mechanism. I have not verified this for myself. Apparently someone came up with a cheaper way to construct window regulators and it's not such a great idea after all.

    Why cut corners on something a fundamentally important as windows? But wait, DC took a similar risk on ball joints that are even more important to function and safety over the objection of top Chrysler engineers. :sick:
  • p26963p26963 Posts: 2
    I'm in the Phoenix area as well with an 04 Jeep Liberty. I just went and had my 8th window regulator replaced. 6 for the left rear, 1 for the right rear, and 1 for the right front.

    I shared my sentiments with Chrysler just for a place to vent. Essentially nothing came out of it other than the fact it is "documented" now. :mad:
  • emmabemmab Posts: 43
    I've had two go bad on my 2006, one I never even used.
    Went to have the second one repaired and requested that every single window be fixed and inspected. Which they did.
  • rick629rick629 Posts: 1
    I took my Liberty in today for the transmission and power window. The driver's side window makes a lot of noise going up and down and gets caught on something half way up. Is this the problem others are having? :(
  • emmabemmab Posts: 43
    My back window (which no one ever used), got stuck halfway down.
    A few months later my driver's side front window did the same, and you just about couldnt get it to go back up.
    I still had warranty, so I insisted every window be fixed.
    Guess what? Now the driver's side window is messing up again. It's only been a couple week.
    The Hyundai is looking better all the time.........
  • frggrl13frggrl13 Posts: 1
    I just had to pay for my 3rd dropped window (2 in the last month!). I have a 2005 Jeep Liberty and live in the Dallas area. Like others, I never even use my power windows - especially in the back. I just walk out to my car and see the window open about 2 inches. Today I was like "here we go again." I guess I'm glad to know I'm not the only one with this issue but it is still unacceptable to me. I even have an extended warranty but it only covers the power window motor - not the "regulator". I wrote to both Jeep and the BBB. We'll see what happens. This sucks...
  • emmabemmab Posts: 43
    Now ya got me wondering.
    I had all four windows done. Two went bad, and I insisted the other two be fixed even though they were ok. Like you, I went out to find one off the track and down and then the front one just wasnt about to go back up.
    Now that they fixed it, the front one is making a sort of grating sound. I dont know what it is. It sounds like it is creaking when I drive along.
    I wonder if it is going to go bad again.
    I almost had a 2007 Hyundai last weekend. Just almost able to get what I need out of this Jeep and trade up a bit. But I cant quite afford the Hyundai. The Jeep value isnt so hot.
    I told my husband, the minute the thing is out of warranty I need to ditch it fast.
  • I hate reading this. Seems like my wonderful liberty shouldn't have any problems like this. I could cry!!
    My 07 Liberty Limited is going in to the dealer in 2-days for her 12,000 mile maintenance check-up. Such a wonderful car - but - a couple of days ago I tried to power up the drivers side window and it made slow motor sounds and stopped about 1/2 way up. I was able to get it all the way up by slightly pressing my hand against the glass and pressing - I tried it again so I could demonstrate the event to my husband when he got home from work. He said not to power it down and up again as it sounded like it was going to break. Geeze. It is under warranty but I don't like hearing that it will happen to all 4 windows and maybe time and time again. Should've bought that Wrangler with canvas doors!!!!

    Oh, P.S. We live in middle Tennessee. Libby is always kept in the garage and it is only June 3 - so - Libby has never even been really hot. I don't even roll the window down very often - sometimes at the ATM drive thru - so it isn't fatigue.

    I'm crying! My daughter has a 2001 VW Jetta that had window problems (they actually fell down into the door and crashed! VW recalled all of them and fixed the problem. She had a passenger side window fall into the door and crash while she was driving. At least VW recalled all of them and fixed them - that was about 4 years ago and they have all done well since the fix. Course now, she is having fuel system problems b'cause of 10% ethenol & the automatic transmission is about to go.

    Is there a perfect car - other than my 97 Miata that is?
  • We bought our '06 Liberty a month ago. We took an identical model for a test drive and in testing the windows, one went down and would not come back up. So, they brought this model out, and we bought it. Two weeks later, the window broke. I had all four repaired under warranty, which cost me zero dollars, and going without the car for a day and a half.
    I e-mailed Daimler-Chrysler this a.m. and referred them to this web site and told them about the large number of dissatisfied customers. I told them the ethical step to take was to fix their problem and make their customers happy. I am awaiting a reply but I tell you this, complaining among ourselves does absolutely no good Every single one of us is capable of contacting this company and telling them what our problem is. Strength in Numbers! Write them, on their Jeep site, today!!!
  • emmabemmab Posts: 43
    First of all, request that every single window be fixed even if only one is broken. That is what I did on window number two that went bad.
    I have warranty left, but I am determined to bail on this vehicle before I invest any money in it. And I did complain via the Web to their web site. I doubt it will do any good. At least around here, the dealership refuses to even admit to any problems. They said this web site and this forum was totally meaningless and they will not even talk about it.
    It is truly sad.
  • mleboeufmleboeuf Posts: 2
    I was riding along with my nephew and a friends daughter in the back seat when we hit a bump and my driver side rear window started slipping down. I thought my nephew might have tried to roll it down, even though I had the child proof lock set, but unfortunantly when I went to roll it back up we heard a horrible grinding noise and the window would not go back up. Before I could stop and push the window up it fell into the door. I was leaving to go on vacation, so I had to store my vehicle in a neighbors garage and have it fixed when I got back. Cost me $100.00--my warranty deductable.
    Less than 6 months later the same window (drivers side back window) slipped back into the door. I was the only one in the jeep and I did not touch any of the window buttons. This cost me another $100.00 + I had to rent a vehicle because the dealership did not have the part for almost a week.
    This past Friday, I was driving to pick up my niece and nephew to go out of town and my passenger side back window began to fall into the window. I had to stop off on the side of the highway and push the window up several times, especailly since the parish road I was driving on (I live in Louisiana) had lots of bumps. When I returned last night I dropped my vehicle off and it is going to cost me $100.00 again and I had to rent a vehicle for the day again.
    I feel that this is a sign from my loving deceased brother Michael telling me to get rid of this Jeep Junk and buy a GMC or Chevy product. As soon as I can decide on what I want I plan on doing just that before this vehcile costs me any more. My warranty will soon run out I have about 2,000 more miles and about 5 more months which ever comes first.
    :sick: :sick: :sick: :lemon: :confuse:
  • Thank you for contacting the Chrysler Customer Assistance Center regarding your 2006 Jeep Liberty. We apologize for the inconvenience caused to you and appreciate the timeand effort you took to write to us. In response to your email regarding the door windows, we would like to inform you that it is always a concern when a customer is dissatisfied with our products. Over the past few years, we have made tremendous gains in improving levels of customer satisfaction. The information received is used in product development and quality analysis. Your dissatisfaction has been documented and forwarded to our Research and Development Department. After a proper inquiry of your concern the recall decisions will be made by our Management. Please accept our sincerest apologies for the problems you have had. We hope we will have another chance, sometime soon, to restore your faith in us. Furthermore, our records do not indicate you as the current owner of thevehicle. It appears that you recently purchased your vehicle. Our corporate owner information database needs to be updated to reflect yourname and mailing address as present owner of the vehicle. Please provide the entire vehicle identification number and verification of theowner's name, address, and phone number. Once this information is provided, we will update our records. In the future, should your vehicle be involved in a factory recall campaign, you will be notified promptly by U.S. mail. Thanks again for your email and for sharing your concern with us. Sincerely, George Ray Customer Service Representative Chrysler Customer Assistance Center

    So, folks, it's a start. Please, write and politely complain to them. It will have an affect!!!!!
    John Schwendler
  • I have an 06 Liberty as well... there is a TSB (technical service bulletin) out on the power windows coming off track. I have had mine replace too many times to count as well. I puchased my liberty in 11/06. I just had 3 windows replaced again and picked my suv up from the dealership again today! tell your dealership to check the bulletins and take care of the problem properly. Also... call chrysler directly... you also fall under the lemon law.
    good luck.

    ALSO... if you go to www.safercar.gov you can file a complaint for the NHTSA to look into a recall investigation. I just filed several for my 06 Liberty.
  • I just had a Chrysler engineer out to 'last repair attempt' my 06 Liberty... they tried... they think they fixed 3 of my four windows.. which have been repaired multiple times (I live in VA btw)... they failed... I picked my car up today from the dealership and the windows are still off track... so, I'm calling my lawyer back tomorrow and on goes the battle!
  • siberiasiberia Posts: 520
    Posted by Gmctd on the LOST forum:

    Problem being, they don't screw the threaded plastic end into the threaded channel far enuff, or they do and further handling results in it backing out by at least one full thread, prolly caused by the natural curvature of the flex-shaft - I de-riveted the replacement for the required correction - maybe it'll hang awhile.

    Alright… the above quote describes only half of the problem, a weak structure. The other half of the problem is that the electric windows on the Liberty (my ’05 Liberty at least) roll up with way too much force! Using my hand as a sacrificial testing device I rolled up the driver side front window…yeeoow! :surprise: These windows roll up with serious force and the force is maintained! It is a good thing that the window controls are located in the center where they are hard to reach because a child could seriously be injured by these windows if the controls were on the doors where a child can reach.

    I tried the same test on a Suzuki Vitara and the windows roll up with less than half of the force of the Liberty. I also tried a VW Jetta and the windows roll up a little lighter than the Vitara, detect the pressure and roll back down – so Jetta windows are pressure limited.

    There is no shut-off of any kind on my Liberty windows. They just roll up and stall. If I hit the switch again pressure is applied again - no shut-off. I can actually see the front door panel flex slightly from the pressure. When the window is rolled down the panel flexes again as the pressure is released. :(

    Here’s a suggestion. When you roll up your windows release the button instantly when the window stalls at the top. Then flick the switch quickly/briefly in the other direction but not enough to activate the auto-down. You might hear (with the engine off) a slight nump (sic) as the pressure is released and the window may or may not move very slightly. Releasing the pressure might prevent your windows from failing when not in use or when you hit a bump in the road. I am suggesting this as a stop-gap measure until a real cure is found.
  • emmabemmab Posts: 43
    Well, my Jeep goes back in for the same window on Monday.
    Btw, I got an Email from Chrysler too.
    They suggested I get another opinion at a Five Star Jeep Dealership.
    The dealership I use *is* a Five Star Dealership.
    They told me the people who answer emails are not even in the USA.
    Yesterday they finally admitted Jeeps have problems with windows and stained seats at the dealership.
    This after previously blaming the rain in my city, and saying no one on the web knew what they were talking about.
    I cant wait until I get rid of this thing, but right now I dont think I have a choice. :cry:
  • I bought a 2006 jeep lib less than a year ago , and one by one all four of them came down. I have e-mailed the company three times and called once, but because there is no recall on this they can't help me the gentelmen I spoke to on the phone told me to go to a differnt site www.chrysler listens.com He said that if enough people have the same problem and wrtie them about about it they have no choice but to recall them. It only takes a few min to do and its worth doing. Thank you for your time
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