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Jeep Liberty Power Windows

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Comments

  • caribou1caribou1 Posts: 1,348
    I beg your pardon "ena1512", Daimler's huge appetite for profit killed the quality assurance and concept of reliability.
  • Hey "caribou1" nice to hear from you. Thanks for the response. With all due respect, having an insatiable appetite for profit has very little to do with poor quality. Not to mention, if DC had any appetite for profit whatsoever, one would deduce that they were capable of making one, alas they are not. Moreover, one could argue that it is the opportunity to make a profit that makes capitalism great. For, it is the profit making that separates capitalism from other forms of government, well that and many other ideals, but profit taking is a big one. That being said, I think I understand the point you are trying to make. It sounds to me like you are implying that Chrysler has opted to use lower quality parts to make a higher profit margin. However, it has been my experience in manufacturing that has taught me that procurement is only one fraction of the total cost of quality. Paying too much for ineffective and therefore inefficient labor has much more to do with poor quality than making a profit.

    Without knowing too much about how much it actually costs to make a Jeep, or any other vehicle for that matter, common sense would lend me to believe that if making a profit equated only to building products with sub-par parts, that everyone and their uncle would be in the business of making cars with parts of poor quality. There is so much more to making a profit than simple supply chain or procurement principals. I would venture to say that many companies that try to give their profits a shot in the arm by ordering cheaper and poorer quality parts quickly find themselves out of business that is unless a government bails them out. Therefore, "Caribu1", I beg your pardon, whether we would like to admit to it or not, we as taxpaying Americans have just invested in a company that has proven their inability to make a profit time and again, with good parts or bad ones, probably since the Iaccoca days.
  • caribou1caribou1 Posts: 1,348
    Hi ena1512,
    In a world where beauty reigns what you say is true.
    Inquire a little about "Renault" and "Daimler Benz" during and just after WW2. Later in time, in the 70's, Renault workers were considered as 'civil servants' by the rest of the French population. People had no other choice than pay too much for what I found was crap compared to the north American products I was familiar with.

    I wish you all a better, objective and profitable New Year :)
  • Hey Caribou1,

    good to hear from you again. However, I am not sure I understand your point. I think you are saying that folks in France were forced to pay too much for crappy cars built by Renault at the time, somewhere after WWII. France embraces socialism, and Totalitarianism if I am not mistaken, so having the government prop up companies in France is not uncommon. Not to mention, that in the days and years following WWII, times were much different. Marketing was different. Allegiance to one brand was essentially unheard of, and as your response implies, competition was a force that essentially did not exist, and certainly was not allowed to thrive. Capitalism embraces healthy competition, and competition has a way of weeding out the non-competitive companies. That is of course, if it is left alone, and allowed to work it's magic. The government propping up a company that is clearly building a sub-par product is doing NO one any favors. There is a pretty decent article in the wall street journal a few days ago by one of their economists, Moore is his name. Anyway, in the article, he discusses Ayn Rand, and Atlas Shrugged. I think many of the ideals expressed in the book, as well as in the editorial column support my point. Here is that link if you have some time to research it, it's a pretty good article.

    link title

    On a lighter note, and getting back to the point of this thread, my driver's side window broke for the third time last night. Oh the joys of Liberty ownership. Also, my wife spoke to the folks at the dealership, and supposedly they are on revision "J" of the part that is supposed to fix this issue.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,919
    It's interesting that your link didn't mention one of Rand's inner circle, Alan Greenspan. He's said that Rand's theories have "come a cropper". (well, he didn't use those exact words).

    But we digress. :shades:

    I can't keep track of all the various make/model issues around here, but is your problem the recurring one with the plastic gizmo that keeps falling off the window track (or does it fall of the motor?), sometimes letting the window drop into the door? Revision J doesn't sound too encouraging.
  • caribou1caribou1 Posts: 1,348
    Hi ena1512,
    The article you refer to is exactly, word to word, the substance of EU public debates.
    Industry is fine, it's the bankers that have 'cold feet'. We now have public mediators to negotiate credit lines for companies that already have their production potential fully committed.

    If I buy a Jeep Liberty Sport CRD today with a tag of 33,000 Euros, in addition I am penalized by more than 2000 Euros simply for CO2 tax. Many people have money to buy cars but the government discourages us from buying and thus puts the automobile industry in front of a dilemma: who do you want to keep? civil servants or industry workers?

    I think revision "J" stands for "junk" :shades:
  • Hello Steve,

    Yeah, it's the recurring issue whereby the window mysteriously falls into the door. sometimes when the car isn't moving, and other times when your rolling down the highway, at a safe speed of course. But, according to Jeep, this isn't a safety concern, so it won't be recalled. Pretty interesting though.

    As for the article, that was very interesting indeed. Although, one could certainly argue that the idea of Objectivism that Ayn was referring to, was never allowed to flourish. One of the fundamentals of her theory is the complete separation of politics and economics. Alan Greenspan's intervention throughout his term essentially put the kibosh on this part of the theory, at least I tend to think so. Not to mention we have special interest groups that are allowed to "sway" the "beliefs" of our elected politicians. I think this is one of the most detrimental aspects of our current political landscape. Essentially, we have made public office a mockery and have allowed ourselves to be ruled by folks that do not necessarily have anything further than their bank accounts in their best interests. Now, I digress :) . I appreciate the discourse Steve. Have a good one, and perhaps one day we will all be able to get rid of the cars that we probably paid too much for in the beginning :blush: anyway. ;)
  • Excellent points Caribou1. The CO2 tax is headed our way as well, from the sounds of it anyway. We will see though. I will have to do some reading about the issues in France with regard to the auto industry, as I am unfamiliar with them right now. That being said though, the subject certainly sounds very interesting. I am intrigued to say the least. I appreciate the insight.

    BTW, i just read your profile, and I am also an avid photographer. Not a good one by any means, but definitely a serious hobbyist.
  • caribou1caribou1 Posts: 1,348
    When CO2 becomes a threat, we reduce everything that produces CO2; if we pay a CO2 tax, then it becomes a source of revenue.

    We had an automobile tax proportional to the size of the engine; it was meant to assist elderly people. This tax was removed at the time life expectancy increased significantly :)

    Perhaps removing the CO2 tax and helping people to upgrade their vehicles to use an equivalent to 'Blue-tech' (urea) technology could be a viable option. Our Jeeps could then run with their windows open (LOL)
  • techctechc Posts: 3
    I have a 2007 Jeep Liberty. I am having the same problem as most of you are. Today I went to roll up the driver side rear window because I was on the freeway and could hear a lot of road noise coming in so I figured maybe my wife had left the window cracked open. When I went to roll it up I heard a crackling noise. I immediately stopped rolling it up and decided to wait until I got home to look at it. I took the door apart and looked inside. I'm not very familiar with power windows and was looking for something obvious to stand out. but I couldn't really see anything. Once I got to this site I realized HOLY SMOKES this is a problem that really needs to be adressed, I don't have warranty left. Has there been a recall? Has anyone fixed this problem on their own? If so please share some advise. I really don't have the money to shell out to a garage to fix this thing. If I can fix it on my own I surely would like to give it a shot. Also if I could a complaint site or several complaint sites that have been helpful to anyone please send them to me. I would love to help the cause and get this problem fixed. Thanks techc
  • I have a 2004 Jeep Liberty and today a second window has fallen with me in less than a year. I have just printed all these complaints and will contact Chrysler for "us". Wish me luck. This is ridiculous!!!! This is just one web site I have found the same complaint on.
  • albaybalbayb Posts: 5
    I emailed Jeep's customer service complaining about the windows on my jeep and got a personalized response so I know that somebody actually read what I had to say. They even looked up my service history because I gave my VIN number.

    It wouldn't hurt if everyone else emailed Jeep with your situation/complaints too.
  • Do you have a physical address to where I can send these complaints? Thanks!
  • albaybalbayb Posts: 5
    Unfortunately I don't have a physical address because I just went through the website, but here's the address that the response came from
    customerassistre@chrysler.com

    Hope that helps!
  • Thanks - I found this if anyone wants it:

    DaimlerChrysler Customer Service Assistance Center
    PO Box 21-8004
    Auburn Hills, MI 48321-8004

    1-800-992-1997

    I stopped at Ace Hardware to get some plastic for my window until I can get it to the shop. When I walked in I explained to the young man that I needed some clear vinyl for my car as my window fell down. He immediately said "Do you have a Jeep?" How strange was that! The manager there owned one and had the same problem and his neighbor has a Jeep and had the same issues!

    I am also sending everything to the NADA (National Automobile Dealers Association)

    National Automobile Dealers Association
    8400 Westpark Drive
    McLean, VA 22102

    1-800-252-6232
  • I just talked to my local Jeep Dealership Service manager. When I started to explain saying I know he has heard this before he asked me how many windows have fallen, I said two, he asked me how many miles I had on it, I said around 60,000. He said to bring it in when I can and if I pay a $50 deductible they will take care of it. So, be sure and check with the Jeep Dealerships in your area! Maybe they have realized they are going to have to honor these complaints if they want our future business.

    "There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
    Sam Walton (1918-1992
    Founder of Wal-Mart
  • emmabemmab Posts: 43
    Good to hear some are getting a little help.
    Our dealership said never to expect anything from Chrysler as they are totally in another country and will do absolutely nothing.
    Currently working on ditching my Jeep, as I barely go anywhere anymore and my spouse and I can probably make it on one vehicle.
    Much as I like the size and driving my Liberty Sport, I am just holding my breath waiting for the next window to fall.
  • I just got back from my local Jeep Dealer. They said that Chrysler IS authorizing them to fix the windows. ( I drive a 2004 Jeep Liberty) I paid a $50 deductible and was on my way. So I cannot stress enough to stay on top of your local Jeep Dealer and if they do not honor the repairs to let Chrylser know they are not cooperating with you. Good luck! I will check back to see if anyone else has had any good results. I will keep my fingers crossed for all of you.
  • emmabemmab Posts: 43
    That's good to know. Hope everyone can check in if they do have this done, and their dealership does cooperate. If it is true, we're moving up from "We've never heard of that problem..."
    Now if they only had a way to deal with the stupid rain staining seats.
  • When I was at the Jeep Dealership yesterday I asked them if there was anything they could do about the $200 I spent to fix the first window that fell down a few months ago. I told them I didn't realize at that time it was an issue and took it where I knew I could get a good price (I have a friend at a different dealership). They said I would have to take that up with Chrysler. I am going to write to Chrysler and see what they say. I have been told if they do not want to make some kind of adjustment, I can take it to small claims court (no expense to me!) and they would not want to go there. So I hope the ones who have posted in this forum will follow through with whatever they can do to get their issues resolved as well. We just have to keep after them to get results. Taking just to each other won't get it. Good Luck to everyone!
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