Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Saturn Outlook Transmission Problems

1131416181943

Comments

  • ommamaommama Posts: 3
    I want to take back the above statement. This is the SECOND time in under 9 months that our transmission has went out after having our transmission re-built end of July 2011. You should not have to worry about your car failing so damn much. I have no trust or faith in this car or GM as a whole at the moment. We are out of our warranty (103K), the service manager said they would cover it still. BUT it is not worth the stress to have to deal with it.

    And our sun roof leaks too. We have headlight issues. This thing is a money pit.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    ommama,

    I'm glad to hear that your dealership is working with you on getting the transmission taken care of, though I certainly understand your frustration that this has happened not even a year after the initial rebuild. Please keep us posted on your progress, and if there's anything we can do let us know.

    Sarah
    GM Customer Service
  • busharon07busharon07 Posts: 3
    edited April 2012
    I bought my 07 Outlook on 070707, and have really loved it and have few problems but something really bad happened to my transmission today without warning. We were about 50 miles or so into a 75 mile trip to my daughter's house when the RPM started revving up from a normal 2 RPM to 3-5 RPM's even though we were only going about 45mph and stopping at a few red lights. It was like we were gunning it but were not. We turned the cruise completely off, proceeded onward another approx 10-15 miles without incident and then suddenly it did it again, revving RPM's, lost acceleration and we managed to get it over into a fast food driveway and it would not go but in reverse. Engine was running ok, no warning lights were on, power steering was working, but no drive. Called ONSTAR, while waiting, the transmission light finally came on and we were towed to the dealer nearby in Rockwall TX. The Service Dept was closed by the time we got there so I wont have a diagnosis until Monday. This is Saturday.
    My warranty runs out in 78 days. I have less than 54,000 miles on it.
    Do I press hard for a new transmission?

    Also, I think the leaking sunroof and roof leak issues should be a recall. That has been my only problem with this Outlook, except for a water pump going out a couple of years ago, but have had numerous issues with leaks since I bought it new. Was covered under warranty until last time, both sides front floorboard flooded. Cost alot to get fixed. Then now it is dripping at my backup sensor mid roof and a dealer sees water stain but cant find leak.
    Comments??
  • busharon07 - I had a leak also - not from the sunroof - after 3 times of replacing windshield they discovered the roof rack was installed incorrectly and this was causing leaks into the overhead - make sure they clean it...mold can grow.

    I am still working with the dealership on the transmission issue...right now I am having no luck getting any help, apparantly the bulletins regarding this problem dont matter. Still working different avenues, so hopefully this can be addressed!

    If you still have warranty on your car, please make sure they check the wave clutch plate position!!!
  • busharon07busharon07 Posts: 3
    edited May 2012
    Thanks for the advise about the wave plate. I told the dealership to check it, that we knew it was a known problem-made me sound like I knew something!
    I finally got my Outlook back on May 2 (broke down on April 21).
    This is the diagnosis & fix. I had no forward or reverse at breakdown. The dealer found fluid burnt & could see metal in the fluid. Removed & dissassembled transmission 3,5,R wave plate had fractured causing 3,5,R piston to overstrike breaking snap ring, damanging the housing bearing clutch plates & damaging case cover & case cover pistons & reaction sun gear. They completely dissassembled clean & recondition transmission replacing all seals & friction plates & damaged components. dissassemble & recondition valve body. reassembled-flush cooler & lines. reinstalled update computer program. While in there, they also found my steering rack leaking( I had noticed a noise while turning recently & thought I had a problem, so I agreed to have that fixed while torn down) I also had a 4 wheel alignment done. So thankfully the transmission was still in warranty (got 63 days left!) but the steering & alignment & labor cost me close to $1000. With all that though, it's :blush: got a great sharp smooth turn & is running like new. Cross my fingers it's fixed.
  • Reading all of this I can't believe my eyes. I have had one problem after another with my 2009 Saturn Outlook starting very shortly after I bought it. Its been in the shop several times regarding head light failure (melting wiring) but after paying for this out of pocket twice it was finally recalled and I was reimburssed. But that not the kicker, it been in for service numerous times to try to figure out why the check engine light is on. After numberous parts were changed out and it was never fixed I gave up, got tired of fighting, and just let the engine light be on. A couple of months later I received another recall notice regarding timing chain software. I had this work completed and it's been ok for almost a year and I began loosing power going up hills and when trying to pull out swiftly. I almost caused a 10 car pile up one day with my kids in the car. Took it to the shop and I was told I need to change my oil which was ridiculous because I had just had a recent change. After I informed them of this I was called back and told that when the car was brought in for the last recall for the timing chain that it looks like the software "didnt completely download." What!?!?!?! Oh, I almost forgot, about a month ago the vehicle completely stalled on me in the middle of a busy downtown roadway blocking all traffic. That day I had to have it towed and FINALLY figured out that it had some kind of bad wiring harness that we replaced. What next? I'm seriously considering foreign after many loyall years of being a GM owner and even with the same dealership :cry: :lemon:
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    elliott2431,

    I'm sorry that you've been through so many different repairs with your Saturn. It looks as though your dealership was able to resolve the issue behind the check engine light - how has your Outlook been running since this most recent repair? Do you have any further concerns with your Outlook that we could look into with you?

    Please let us know if we can be of any assistance,
    Sarah
    GM Customer Service
  • fkarasfkaras Posts: 14
    I had the same issues on my 2009.. fixed it by tradeing in for a toyota Four Runner. this car leads the pack in towing MPG and dependability. get one
  • mobrionmobrion Posts: 2
    Have a 2007 Outlook, 60K+ miles on it, just out of waranty and 400+ miles from home on a vacation the tranmission quits working. Not only that its 4am in the morning. Only first gear works, no reverse either. Crawl around the small NM town looking for a GM dealer. End up sleeping in the GM parking lot with our two dogs and wait for the service department to open. 7:30am, service dept says, its internal. $3400.00 bill is expected. The kicker is we have to rent a car to get home, then drive the whole way back to get our outlook, basically doing our crappy vacation twice. No sign of any problem, just quits working. Love it. Thanks to GM we now have been stranded twice in the middle of nowhere. Now on vacation we carry a hand gun, we feel safer sleeping in back alleys when our car breaks down.
  • gmcustsvcgmcustsvc Posts: 4,055
    mobrion,
    I apologize for your experience and frustrations. Thank you for taking the time to post your concerns and experience. Can you please email me with your complete contact information including mailing address, VIN, current mileage, and involved dealer? I would like to look into this further for you. Have you spoke with GM Customer Assistance? I look forward to your response.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • mobrionmobrion Posts: 2
    To all 'gmcustsvc' representatives. You really need to move past your scripted/boiler plate responses at this point. With 33 pages of complaints all about the same three things, Water Pumps, Transmissions and Leaky roofs; there is pretty good evidence of consistent problems. Why not try something more creative like: I'm sorry to hear you had to pull your child out of college this year due to our engineers signing off on a bad transmission design. Or, as you know we've been experiencing financial issues and have discontinued several of our brands, pontiac, saturn and others. This would be a good time to find something else to drive before you get stuck with 3k to 5k bill for known mechanical problems. Even better. We the GM management recognize some ongoing issues and we've decided to send all saturn outlook owners who have had to pay for transmission replacements a 3k check to help cover your losses, thanks for being loyal GM customers. Now to answer your response, we won't be able to get to our car for another week or so since it's in another state being worked on and wont be ready for at least 1 to 2 weeks. If and when we get our vehical back we'll be sure to keep you informed of our progress.
  • esdene3esdene3 Posts: 1
    My wife and I still have the problem with our 2009 Saturn Outlook. We took it to the dealer to fix and they claim that they didn't feel the loss of power while in the middle of climbing a hill or on the highway when approaching 40mph and 80 mph. We filed a report with GM and nothing came of it. My car was with the dealership for 3 months and I was told that I needed to change my oil more often. How do we fix the problem? Wiring harness? Do we have to pay for that? We're stuck and very saddened everytime we get in the car. If the problem can be fixed we'll be happy otherwise I'd have to say this truck sucks.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning esdene3,

    I see that you have possibly worked with Customer Assistance before - would you be willing to get us your case number (71-**********) or the last 8 of your VIN so we could look into that? We can be reached via email at socialmedia@gm.com

    All the best,
    Sarah
    GM Customer Service
  • sreadesreade Posts: 2
    edited May 2012
    My wife and I are having the same problem. It is definitely transmission related. However, for us it is more like bucking/shifting constantly at those speeds. I would suggest you have them look at the wave plate in the transmission. Eventually, if it goes un-diagnosis for long enough you will lose your transmission. We have just over 70k miles on our 2009 Outlook XR AWD.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello sreade,

    Have you gotten this shifting concern looked into already? We'd be happy to follow up with your dealership on any diagnosis you've been in; please feel free to get in touch with us at socialmedia@gm.com

    All the best,
    Sarah
    GM Customer Service
  • jcoffeyiijcoffeyii Posts: 1
    We have a 2007 Saturn Outlook. We bought it used from Honda Cars of Hickory through Hendrick Moter Corps here in NC last Feb. I bought extended warrenty throught the dealership, it was for 1 year. It ran out this Feb. This past Sunday our transmission has came out! It has 102600 miles on it. The factory warrent wasnt due to run out until this July or 100,000 miles whichever came first. We are just 2600 miles over our warrenty and our local GM dealership doens't want to help us due to the fact they don't have records of what has been done to our transmission. We have gave them the name of the dealership it was bought at and serviced the whole time since it was bought brand new. We are the 2nd owners of this car. The car fax has all the information on it to what has been done. I just feel like we are getting the bad end of the deal here because if the GM dealership doesnt want to cover it, we have to pay 3500.00 on a car that we have had for a little over a year! Not to mention we still owe quite a bit of money on it! Its not right or fair to us! Who has 3500.00 to spend on a transmission that obvisiouly seems to be comming out of everyones car that has it!!!! I LOVE my car and need for our family. I just dont think its right if this seems to be an on going problem for everyone else that has the Outlook then why don't they recall it and fix it for us! I'm very disapointed in GM for not wanting to help us!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning jcoffeyii,

    I'm sorry to read about your transmission going out on your Outlook. We'd be happy to look into this situation further with you, if you like. Please send the following information to us at socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership. We can't guarantee results up front, but we'll certainly be thorough in looking through any options that may be available.

    All the best,
    Sarah
    GM Customer Service
  • tomaratomara Posts: 1
    I had found this forum a few months ago before I bought my piece of crap Saturn. I purchased a 2008 Outlook XR with 43K miles from Terry Lee Honda in Indianapolis, Indiana, was told it was a one owner, mint condition. Within 1 day, the steering wheel was making a screeching noise and the DVD player stopped working. Even though I bought an extended warranty, they said their was a bent piece of metal in the steering column and it would cost 800.00 to order a new steering wheel, and as for the DVD player, well, I was out of luck. 4 weeks into owning what I fondly refer to as the POC I was driving down the street, when the engine light came on, the engine overheated, and the car died in the middle of the street. The water pump broke. I had to have the car towed, and had to miss a day and a half of work while it was fixed. 1 month later (this past weekend, while driving home, the transmission just stopped shifting, engine light on again) So, I literally crawl to the dealer, where my car has been for the last 4 days, and they tell me there's a serious internal transmission problem that will take a week to fix. "GM will cover a rental car not to exceed 5 days. However, we recommend that you don't start using that until Tuesday since it may take us all week to fix your car." Priceless So, I had to miss work Friday, and was without a car for 3 more days..... ridiculous. This car is the most unreliable piece of junk I've every had. I can't trust it to go anywhere. GM should be ashamed of themselves for putting anything like this on the road, and putting their customer's lives and safety at risk. I plan to get rid of it the moment the repair is complete..... never again GM, never again.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello tomara,
    I'm sorry that you have had such a difficult experience with your Outlook! Sounds as though the repair is being taken care of under warranty still? Please keep us posted on the progress of the repair, and if we can be of any assistance let us know.

    Kind regards,
    Sarah
    GM Customer Service
  • ryanloganryanlogan Posts: 2
    I have a 2007...it was great for 15-20k miles....

    So, to this point...I have had all the above issues. Not sure where to start...
    Water pump failure
    Leaking roof
    New steering rack
    Burned out headlight harness
    Continues to make random clanking/knocking sounds all the time when turning
    Transmission fully rebuilt at 70k miles (took a month by the way)
    Timing chain replacement
    Shutters and idles like crap randomly

    The best excuse I heard from the dealer was.."Well you know Saturn is gone so it takes a while to get parts sometimes?" Do I look like an idiot? It has the same drivetrain as the Acadia!!!!

    My warranty is up in less than a week and it's time for this POS to go.
Sign In or Register to comment.