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Saturn Outlook Transmission Problems

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Comments

  • hlcole1,

    No, it is not a recall, it's only a TSB or a Technical Service Bulletin notifying GM service departments of a known problem and how to deal with it. Judging by the number of posts on just this one forum regarding this well known issue, it make one wonder what it takes to trigger a recall for a potentially dangerous defect.
  • I was sent an email that assured me someone from GM would contact me about my transmission issue, I sent my VIN and all necessary info and have not heard anything. I would really appreciate further assistance and wonder if there is anything more I need to provide, The email said I would be hearing soon and I am still waiting. Thanks for providing this forum to help owners and companies solve problems together.
  • gmcustsvcgmcustsvc Posts: 4,064
    Good morning challenger7,

    Did you email socialmedia@gm.com, or did you contact a different email address? Either way, if you wanted to send us the last 8 digits of your VIN I can check to see what's happening.

    Sarah, GM Customer Service
  • 1st Step to a Recall: How to File a Safety Complaint.

    While speaking with the Attorney Generals Office, I was told that perhaps the transmission issue faced or facing many Outlook, Acadia, Enclave, and Traverse owners may be of interest to the National Highway Traffic Safety Administration. That is the agency that decides if a safety issue warrants a recall from the manufacturer.
    Help us all by looking up the following site and filing a safety complaint and tell your story. If enough of us register our tansmission problems, it may eventually lead to a recall of the transmission from GM:
    https://www-odi.nhtsa.dot.gov/ivoq/
  • It's a obvious issue. I just replaced mine at 83,000 k and it wasn't even 4 years four years old. GM did nothing for me! Count me in!! I contacted a lawyer regarding this and it's a real issue but cause my transmission was replaced at a non GM dealer I couldn't get it lemoned under the lemon law. Maybe this will work. Thanks
  • How do you go about trying to get a vehicle lemoned under the lemon law? I thought it had to be in for a certain issue several times? My is currently at a GM garage waiting on an answer about my timing chain or Camshafts being replaced. I am working with GM and the dealership. However, I would be interested in learing more about the lemon law because my vehicle has had everything possible replaced on it. It is an 07 outlook with 104,000 miles on it but since I owned it (bought it in 08 with 17,000) I have had several warrenty fixes and recalls done on it now it's back in the shop with transmission issues. To me, this would certaintly qaulify for a lemon but I am not sure this is even a possibilty seeing the age and mileage of it now.
  • Sorry to say that I don't know. Maybe at least the transmission issues would be part of a recall. You can research that and other complaints on the NTSHA website:
    www-odi.nhtsa.dot.gov
    Good luck, let us know if you have any results.
  • I will see if I can round up the firm I dealt with regarding this. It is a issue and they actually contacted me a year ago but at that time I wasn't having issues. My transmission and water pump went at 83,000 mi!ridiculous! Ill try to get you the info. Are you in CA? Cause this firm is....
  • The NTSHA is a federal agency serving all US citizens. You can fill in your information on the website and write a paragragh on as much of the details as possible. It took about 3 minutes to do.
  • My 2008 Outlook is in the shop again! April 2011 my transmission was replaced with supposedly a brand new transmission and now a year and a half later I'm having transmission problems again. I now have 94,500 miles on my car what happens if the transmission goes out again? There should be at least an extended warranty for the transmission, but I'm hearing there isn't. This is my third Saturn (GM) product, but I'm not sure I want to risk buying another in the future once I am able to get out of this one! (which won't be anytime soon)

    Another issue I've had is my airbags. I did the recall, but apparantly there was 4 error codes and GM only specified 2 in the recall so the other 2 will have to be fixed at my expense even though I never had problems until the 2 error codes from GM popped up. The airbags have never been deployed but I'm going to have to pay $987 to fix them. That is crazy, to me it sounds like a manufacture defect.

    I am very dissapointed in my GM experience!
  • gmcustsvcgmcustsvc Posts: 4,064
    We're sorry to hear that you are disappointed with your GM experience, crewfan20. If we can check into this situation further with you, please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, a summary of the situation, and the name of your GM Dealership).

    Sarah, GM Customer Service
  • just sent you an email
  • Help everyone and yourself --- get on the NHTSA website and file a complaint!
  • frs929frs929 Posts: 51
    GM wont do anything for you I am sorry to say. Our 07 Outlook transmission was replaced at 87000 miles and 2 mo past the 5 yr warranty. Eventhough this a known problem GM did nothing for us. Good luck
  • I'm also a GM vehicle owner of a 2008 Saturn Outlook XR AWD. My transmission just went out yesterday. :sick: also it is the holiday and that's my only vehicle for me and my families. I had contacted GM and this is what they told me:

    After looking into this further, I agree with the previous agent’s position that was made and communicated to you.

    We apologize we were unable to honor your request. Saturn looks at each situation individually and is unable to provide assistance at this time.

    If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.

    Sincerely,
    Michelle, GM Customer Service
    michelle_renee@gmexpert.com

    After reading this from GM i was :mad: :cry: . it is the holiday and me and my family are stuck at home not able to do anything :cry:

    I am thinking about getting a class action, but I need more people out there to pitch in or sign a waver to get this class action going. I had told GM that my vehicle was not safe for the road and what GM does is turn their back on me and all the GM vehicle owner out there. :cry:
  • My 2008 Saturn Outlook XR AWD, transmission went out on me yesterday :mad: :cry: . It's going to cost me 5k to get it repair. I had contacted GM about the safety concern on this vehicle and GM turn their back on me. I had also file a complaint thru https://www-odi.nhtsa.dot.gov/ivoq/. I hope that with enough Saturn Outlook owner come fourth we could get this going with a class action. I am welling to contact any lawyer out their about the safety concern I have on these vehicle. This is my only vehicle for my family and it is Thanksgiving holiday too. :mad: :cry:
  • As you may know it is now 2012 and I had just bought my 2008 Saturn Outlook a year ago. The transmission went out on me 2 days ago. I would like to know how was your arbitration hearing went and did GM do anything for you?
  • So why is this vehicle still on the road and is still being sold out there? If GM already admitted to the unsafe and all the things that is wrong with this vehicle should GM recall this vehicle and have all these items being fix before putting the vehicle back to the dealer to have this vehicle for sale.
  • Thank you for taking the time to file a safety complaint with the NHTSA to force a recall of this transmission istalled in so many GM vehicles. After the trying situation my family has gone through with Matthews Auto Group and GM, we are sad to say that we see no options left to us than to involve third parties for resolution.
  • Gm covered a portion of my transmission rebuild but only has a 12000 mile warrranty and still had to pay 1500 plus about 400 for new steering pump and sunroof still leaks. I work for a company that supplies parts to gm and I feel strongly about building a quality part as I would not want the potential for anyone to be hurt from my negligence I could not have that on my conscience but I guess it is more about the bottom line for them. Maybe I'll buy toyota next time look what they did after the problems with their vehicles a while back. That's why they keep such a good retail value. Great customer service and standing buy your products is what keeps people coming back . JUST SAYIN
  • Happy thanksgiving. I too am sitting in a GM dealership because my 2008 Saturn outlook is having transmission problems. 88k miles and power train warranty expired 35 days ago. This car is such a lemon, every few months there is one problem of another.
  • Please go to the NHTSA website and fill out their quick questionaire so that we can force a recall of this bad transmission.
  • This is what GM answer me for my transmission went out on my 2008 Saturn Outlook XR AWD. I told GM that my vehicle was not safe on the road and had sudden acceleration problem and this is what GM expert have to answer me with. "so my email could be read by GM and their employees and make joke and laugh at it". "No we know your vehicle is not safe on the road but we at GM does not care with happen to you or your love one and anyone else on the road".

    :mad: "SO GENERAL MOTOR COULD READ IT" :mad: :sick:

    As you were notified by my colleagues, we have received your e-mail about your concerns with your vehicle. They have been properly documented so many departments within General Motors can read it.

    Our position still stands that we have previous made and talked with you about. We apologize we are unable to honor your request as we look at each situation individually and we are unable to provide assistance at this time.

    If you feel you need further assistance you will want to call the number that was left on your voicemail of 1-866-790-5600 ext. 32977.

    Sincerely,
    Michelle, GM Customer Service
    michelle_renee@gmexpert.com
  • gmcustsvcgmcustsvc Posts: 4,064
    We're sorry to hear that you're having these troubles with your Outlook as well, lahaze1962. Please don't hesitate to contact us at socialmedia@gm.com if you would like for us to check into this situation further (include your name and contact information, a brief summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • lookie11lookie11 Posts: 14
    edited November 2012
    well, thought i was out of the woods with the truck (Saturn Outlook 2008).. here i go again....back to the dealership with transmission issues. Just had my car on a lift and transmission is leaking again and service stabilitrak light coming on again. I had the transmission rebuilt the beginning of this year (Jan 2012). I've been keeping an eye on the posts after mine and it seems as though GM needs to really look into this problem and come up with a solution. I don't want a rebuilt transmission give me a new one....when it's rebuilt it's just band-aid. They just need to do a recall and be done with this....so many people complaining about this issue with miles way less then 100k. GM should stand behind their product and step up.
  • File a complaint which may lead to a recall:

    https://www-odi.nhtsa.dot.gov/ivoq/
  • I think I will do that....thanks for the link
  • 2009 Outlook transmission died Thanksgiving morning, after sounding and acting rough in the week before. Driving home from the morning run it lost all but first and second gear. Wouldn't go in reverse at all. Towed to the dealership where they luckily said it's under warranty. Over the weekend heard about more than one other with the same model and the same problem in about the same timeframe (4 year old Outlook, 92,000 miles). Too many engine problems with this car.
  • gmcustsvcgmcustsvc Posts: 4,064
    Good morning daplap,

    We're sorry to hear that your Thanksgiving holiday was interrupted with this transmission problem on your Outlook. Please keep us updated on the progress of the repair!

    Sarah, GM Customer Service
  • There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:

    Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
    Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
    Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
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