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Saturn Outlook Transmission Problems

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Comments

  • ryanloganryanlogan Posts: 2
    I forgot about the passenger airbag sensor that is flaky and won't activate 50% of the time when there is a passenger ....and the flaky radio buttons....and that the drivers seat rocks forward/back randomly depending on where it's positioned on the slider. I am sure there are other things but I'm tired of reliving the issues.
  • Can't believe what my husband and I are reading in these posts. We too have a 2007 Saturn Outlook. Love the car, as we have 3 kids and travel by car a lot. Do NOT like that we have had to put so much money into it over the 5 years we have had it. Literally turned 5 years old on Friday and the transmission went over the weekend. ARE YOU KIDDING ME. Not to mention we just spent $1200 two weeks ago on new front breaks and had to rebuild the steering column because it was cracked and leaking power steering fluid. Previous issues have been:
    New Water Pump
    New Front Struts
    Serpantine Belt replacement
    2 burnt headlights w/ melted harness (did get reimbursed as it was a recall)
    Car only has $64,000 miles on it.
    Needed t keep for another 3 years at least. If GM does not pay for this transmission I may need to be talked off of a cliff. So angry right now!!!!!!!
  • Ok everyone, now here comes someone from GM Customer Service saying: "We ar sorry to hear about your problems, have you opened a ticket. We will be glad to assist"..blah blah blah.

    Anyway ive waited until now to repost. Ive been having issues for the last 12K miles. Everytime the tranny starts acting up & i have to take it in I have to pay the dealer $100 for a diagnostic for them to just clear the code & not be able to duplicate problem. Then in about 3K miles it starts acting up again just to be told I HAVE TO TAKE TO GM DEALER TO LOOK AT OR THEY WONT ASSIST AT ALL..hmmm starting to sound like a scam already...now for the last couple week when i turn corners its starts feeling like either the drive axle or tranny is jerking & trying to come apart...but still not lights or warnings...so im just waiting until it just gives out and possibly gets me killed...as many of you have stated...I LOVE THIS CAR...but GM has totally lost my respect & future business as a result...i reported the problem before the warranty ran out & now im 10K over & basically SOL unless they finally decide to honor their committment to their customers...TO PROVIDE A SAFE AND RELIABLE VEHICLE!!!!!!
  • redleg83redleg83 Posts: 5
    2007 Saturn Outlook - $42000 new. Bottomline: Good looking to look at -- very, very badly engineered vehicle. Cabin water saturated several times due to missing drain hose in sunroof – dealer repaired, carpet pulled due to mold, A/C de-molded (still smells); power steering unit failed; transmission gear (3rd) failed; brake master cylinder failed; Heavy Duty Brakes (option for towing) rotors required turning at 25k, just replaced at 60k; steering rack failed; three weeks ago-both the moon roof and sun roof seals failed (water poured into car). We were directed by dealer to change oil every 1500 miles to prevent timing belt from breaking; the power-train synch is horrendous with the vehicle experiencing acceleration delays to the point that we feel unsafe merging or passing in traffic; and finally, believe or A/C is beginning to fail (system is losing ability to cool)...even after religiously having the system serviced on time....oh yeah...tried to replace a headlight bulb the other day....requires one remove the front tires in order to cut an access panel through the wheel wells...other option is to remove the front end fascia –nothing like a great design. :sick:
  • gmcustsvcgmcustsvc Posts: 4,055
    redleg83,
    Thank you for taking the time to post your concerns. Have you spoke with GM Customer Assistance? Can you please email me with your VIN, dealer of choice, and current mileage? I look forward to hearing from you.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • Christina, I spoke to Christine in Customer Service on 6/4/2012. file # is 71-1073646388 and my vin # is 5GZEV13757J157841. The GM Service person I spoke w/ in Danvers, MA @ Herb Chambers said I had a broken wave plate. Also said this was a known problem w/ these vehicles. Therefore, even though I am 4 days out of my warranty, they will pay for the repair. Great for me, but I am concerned this was a safety issue. If this is a known problem to GM why wouldn't they have a recall. I was on the highway w/ my children when this problem occurred. Vehicle would not come out of 1st gear. Also it sounds as if the cracked steering column I just had replaced at a cost of about $800 is another common problem these vehicles have had. Another safety concern, as this caused me to lose my power steering. Will I ever recoup that money. Where do I send my bill???
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning sharonell84,

    I see that your current agent is scheduled to contact your dealership today; I will add your post here to your case and notify your agent that you have been in touch.

    All the best,
    Sarah
    GM Customer Service
  • ellimacellimac Posts: 6
    Well, bad as it may be, it's nice to know I am not the only one experiencing all these problems. My Outlook never did shift correctly, I was told that was the way they were built as well. However, just before my warranty ran out, it wouldn't shift out of first and I got stranded. The dealership fixed it. BUT, since then, it shifts horribly slow (as others have noted, hesitates, clunky shifting etc) , to the point of being dangerous . I called GM and filed a complaint, brought it to the dealer, who was upset that I went over their heads. Couldn't get through to them that the issue was shifting, they kept trying to clear the check engine light that came on after they had in the shop. I brought it in twice, same thing. No resolution and they got kind of nasty with me, saying I caused their dealership problems because I called GM. This was in the fall of 2011. The check engine light is still on, my warranty has expired, and the shifting issue, as well as the leaky roof, has gotten worse. I don't want to go to a dealer because it seems that I take it home with more issues than when I brought it in. I loved this car, but now I am afraid it's not reliable.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    ellimac,
    I'm sorry that you have had such a negative experience. I understand that you no longer wish to work with a dealership, and I just wanted to express my apologies. If we can ever be of assistance, please don't hesitate to contact us at socialmedia@gm.com

    Regards,
    Sarah
    GM Customer Service
  • ellimacellimac Posts: 6
    sarah,
    while my dealership experience was negative I am more than willing to work with a dealership to correct these problems. I will say that the dealership service dept where I bought my Saturn was wonderful, unfortunately they are no longer a GM dealership. My comments concerned a dealership that I went to after Saturn went out of business. Since it is the only one near me I have to work with them.
  • nojustice13nojustice13 Posts: 5
    edited June 2012
    Ellimac,
    Im deffinately one of those people that continue to have problems with my transmission...like everyone else it really started just before warranty ran out. Took it too dealership & they cleared check engine code, after makine me pay $100 diagnostic, then said i needed another "flush". I had just had one a year earlier during normal maintenance. Called GM Customer Services & was told in order for them to even consider assisting in future that i had to not only use a GM dealer, but also had to do what they recommended...so another $300...well now 10K mile & 2 diagnostics later, my tranny sounds like its about to explode under my vehicle, but hey no lights are coming on...i wonder if they just disconnected it last time...Unfortunately like alot of people today, i cant afford to go out and get a new vehicle & this was the first brand new vehicle i ever owned & i still love it, but my experience with GM has been HORRIBLE. Oh & to shed light on why your dealer is probably mad is because apparently once a car has passed its warranty, they have to agree to "eat" some of the cost of the repair because they aren't reimbursed by GM. That i got from an actual GM Customer Service Agent...so makes since why dealer isn't being more helpful.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    ellimac,

    I am unsure if you have used it before, but if you visit http://www.gm.com/vehicles/dealerLocator.html you can try to locate other Saturn-friendly dealerships in your area. I hope it's helpful for you!

    Best,
    Sarah
    GM Customer Service
  • brianc936brianc936 Posts: 1
    Same issues as others. My transmission went out this weekend, shop tells me they need to rebuild for $2800. One month out of warranty! No more GM's for me!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    brianc936,

    Have you opened a Service Request with our Customer Assistance Center already on this issue? If we can get one started for you to look into this further with your dealership, please send us the following information at socialmedia@gm.com:
    Your name and Edmunds username
    Phone and address
    The last 8 digits of your VIN and current mileage
    The name of your involved dealership

    Regards,
    Sarah
    GM Customer Service
  • As i reviewed the previous posts from Saturn owners, I have come to a conclusion that Saturn outlook is not reliable and is at fault for this occurring problem. I have a Saturn Outlook 07, and my transmission just gave in over the weekend. The problem was, my small children were in the car with me on the freeway when the transmission broke down, fortunately we were able to stop at a safe place but as you can see, this is an extreme problem with safety issue AND lack of customer service. Apparently, my warranty just ran out last month therefore I have to replace a new transmission out of my own pocket and I just had the Saturn Outlook for two years. And the problem is, we don't have money put aside to FIX this car. The problem is Saturn has many many problems with the vehicle and they failed to follow up with the issues. I have owned the Saturn car for two years now and during the two years, I have taken the car into GM service at least 7 times. Like previous posts, our Saturn has many similar problems with others Saturn and I feel like Saturn is just about the brand and not about quality of their product. I am not pleased with how the car function. I am extremely disappointed in Saturn, as well as GM customer service. This is our first family car, as I thought it would be a safe family car that is why we purchased the car in the first place. This will be our first and last car from Saturn as well as any GM brand. I am very disappointed with our experience with Saturn.
  • jen4elijen4eli Posts: 1
    I have a 2008 saturn outlook and my service stabilitrak light flashed on then off yesterday. Now my car is running so poorly, its like an old putt putt..it shakes and hesitates like it about to stall. We are a one car family on a budget, and i cant afford this car if it has all the issues i see posted. It only has 54,500K miles and we purchased it in Dec. Why on earth has GM not done the right thing and recalled these vehicles to correct these issues. I am currenly looking into filing a complaint/suit as to this issue. I just want my car fixed...I absolutly love it and it fits my family perfectly. We had this issue a few months ago, but the dealership said if the light is off they cant diagnose it. WTH..it flashs on then off right away.
  • My wife and I purchased a 2008 Outlook new. At just over 50,000 miles, the powersteering needed to be replaced at a cost of nearly $2,000. This was no longer covered by the warranty. At 67,000 miles, the transmission went out. It was towed to a nearby garage and the failed transmission was replaced with a new GM transmission at a cost of over $4,000. I learned yesterday that, while the transmission was still under warranty, GM is refusing to reimburse the cost. While my legal fees will no doubt exceed any reimbursement that I may receive, I have turned the matter over to my attorney to pursue reimbursement and will inform friends, family and business associates about the way GM has dealt with my wife and me in hopes of steering potential buyers away from GM products going forward.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    macsaturn07,
    I'm sorry to read about your transmission replacement. You mention GM Customer Service - have you already established a Service Request with us? If so, could we get that case number (71-**********) to check in on its progress? You can reach us at socialmedia@gm.com
    Best,
    Sarah
    GM Customer Service
  • redleg83redleg83 Posts: 5
    :lemon: Hopefully this is my final post and warning. RE: 07 Outlook - Now our AC is switching on/off by itself...and other electrical anomalies are popping up...lights flashing on and off...etc... We are looking tomorrow at our new vehicle (Toyota Land Cruiser!)...the only question is what will the dealer give us on the Saturn trade....not expecting much. Good bye all...(unless of course something happens w/the Saturn in which I will post yet again). The 8 Passenger GM SUVs 2007-2008..GMC Acadia/Saturn Outlook/Buick Enclave/Chevy Traverse are all wonderfully envisioned designs which have fallen short on engineering execution. Stay away from these vehicles unless you enjoy visiting and drinking coffee with your local service shop! adios amigos! :lemon:
  • bgin2lovebgin2love Posts: 2
    I have had my Saturn Outlook 2007 since 2010. I have had leaking of the roof since 6 months of the purchase. My transmission went! I had to replace my head lights 7 times beofre the recall came in! not to mention the tickets from the Police reminding me tha the light I just fixed NOLONGER is working a day or two later! (3) tickets! Not my power steering is messed up! what the hell is going on? I have a 5 year maint plan with my chevy dealer. I get my oil changed ON TIME! my tires are rotated regularly.. Have my tune-ups on time. what more am I to do. Are all these lemons??? so want to get rid of this vehicle. and I brought it cash... book value stinks!! GM pls help ME!!!!
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