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Saturn Outlook Transmission Problems

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Comments

  • bratskebratske Posts: 1
    edited February 2013
    What can be done to recall these GM vehicles. I own a 2008 Outlook, my steering column was making a strange whining noise. My passenger seat sensor wasn't turning on when someone would sit in the seat and I was getting a "check brakes" sign. I took it to the local dealer and the only thing that was out on my car was a bulletin regarding a gear in the steering column. That was repaired along with the replacing the master cylinder and the passenger seat sensor. All of this would have cost me $1800, but my service tech was so great. She called GM to get them to cover part of the cost. I only had to pay $600 for everything. NOW, I'm looking at around a $2k repair because I'm leaking oil and I'm being told it has something to do with the time cover gasket, I don't remember becuase I tuned the guy out once he said the repair could be $2k. These items shouldn't be breaking on a vehicle, which at the time, had about 60k miles on it. Since then, I've been getting letters from a law firm regarding my vehicle. Has anyone filed suit? I LOVE everything my vehicle has to offer as far as size and how it suits my family, but I just can't deal with the repairs. I was thinking about getting and Acadia or Traverse, but after reading what I've read and those being by GM as well, I'm extremely hesitant.
  • gmcustsvcgmcustsvc Posts: 4,064
    bratske,
    If you would like for us to check into anything further for you on this situation, please contact us via email at socialmedia@gm.com with further details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • frs929frs929 Posts: 51
    GM wont recall because they are cheap and dont stand behind their product.
  • Everything that has happened to you just happened to me. The service stabilitrak, service traction control, oil pressure low stop engine and engine light. I don't know what you mean by your car wont run well but here are the problems I had when it was happening. My car would feel like it was going to die, I would hear the engine over my radio when I would turn left and I couldn't get the car out of park. I had it towed in after the aaa guy got it out of park. I was told I had "no oil in the engine". Which wasn't true or my engine would have seized up. They went on to say that there was no oil on the dipstick. That is very different from no oil in the engine. I was told that I didn't have a leak and that I must half burned the oil but there was no problem. I don't understand that one. They changed my oil and told me that the service traction control, service stabiltrak and check engine light was because I needed a computer upgrade. They ignored the noise I told them it was making.

    A week later my check engine light came on again with no other messages. I took it back in. They told me intially that my timing chain is stretched and needs replaced. It is covered by the powertrain warranty which is over is 6 months or 2,000 miles which ever is sooner. They have had my car since Thursday. I was able to get a rental car on Friday once they realized it was covered. I got a call this morning that I will not get my car back until Wednesday or Thursday. They think in edition to the timing chain they have to replace guides and cylinder(s). Luckily everything is under the powertrain warranty.

    I got to wonder though if they were hoping initially they could put a band aid on it and hope that my powertrain warranty expired before I had anymore problems. They should have everything the first time and not discounted anything I said.
  • One frustration I am having right now is that fact that the dealer ignored my concerns over my antilock brakes. When I took my car in a couple of weeks ago for the problems in my previous post I let them know that my antilock brakes are kicking in at times right now that they have never done before. They just blew off my concerns, but I am afraid that something is wrong. I am not sure what to do about it. Do I keep complaining about it or do I take it to another dealer once I get my car back? I have been driving my outlook to work for the last 4 1/2 years and I had never had my antilock brakes kick in until I got my car back after the transmission was rebuilt in November. Now everytime I get off the freeway to go to work and on the freeway to go home my antilock brakes kick in. A friend of mine thinks it could be the sensors in the tires that tells the antilock brakes to kick in. What do you guys think?
  • gmcustsvcgmcustsvc Posts: 4,064
    crewfan20,

    Keep us posted on how everything looks once you get your vehicle back this week. If there is anything you would like for us to check into in the mean time, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • jerry194jerry194 Posts: 7
    2008 Outlook 115k miles, transmission control module - dealer wants $1,500 to repair. is this fair?
  • mruffinimruffini Posts: 14
    Fair? Maybe from a price perspective. But it's not fair, since EVERY outlook has this issue.....(just my 2 cents).
  • jerry194jerry194 Posts: 7
    My thoughts exactly!
  • You have only hit the beginning of your nightmare. Read all of these complaints. I have just about every one of them wrong with my 2008 Saturn Outlook at this point.
  • Girlfriend is sitting on a bridge in Seattle at the moment - transmission went out completely, car won't catch and go into gear and I see that it is a common issue.

    Can anyone give me the starting point or contact #'s for getting to GM Customer Service to see if we might be one of the lucky ones who gets some help/ assistance?

    I see where there is a GM service rep on here, but do not know how to message her directly.

    My friend is a Trauma Nurse in ER in Seattle - like many, her transportation is critical and her budget is lmited.

    Thanks in advance for all help and advice
  • madmom10madmom10 Posts: 1
    We have a 07 Saturn outlook and it is a piece of junk. Just repaired the Stabilitrak, loss of power issue. The power steering is out for the 4th time and they finally dug a little deeper to diagnose a leaking gear. It needs a new water pump due to a coolant leak, had an engine oil leak and some other leak that costs $600 to repair and it needs a new timing chain. The passenger seat airbag nodule is out and costs $770 to repair and the thermostat and radio have had intermittent issues since purchase but the dealer could never duplicate issue when in the shop so they never fixed either. Called GM about the power steering ridiculousness of having to replace the power steering every 1 1/2 years but since we have 12500 miles on it, they don't care. I heard of GM goodwill policy but it must be phony because neither the dealer nor customer service seem to care that this car has serious issues that should be addressed because it's consistent on so many Outlooks and Acadias. They put out a bad product and do not stand behind it. We also had the headlight issue, two new front struts and a complete transmission fail at 98000. We also had the same transmission issues with lack of acceleration that have been frustrating and dangerous throughout the life of the car. It's currently in the shop with a $4600 repair bill that doesn't even address all it's issues because we can't afford to.
  • I've noticed replies to messages posted here form GM Customer service....how do you get their attention here? Is there a way to contact someone directly via email?

    It's regarding this post:
    #630 of 631 Contact Info for 07 Outlook Tranny Problems? by outlookmike
    Mar 05, 2013 (7:57 pm)

    Girlfriend is sitting on a bridge in Seattle at the moment - transmission went out completely, car won't catch and go into gear and I see that it is a common issue.

    Can anyone give me the starting point or contact #'s for getting to GM Customer Service to see if we might be one of the lucky ones who gets some help/ assistance?

    I see where there is a GM service rep on here, but do not know how to message her directly.

    My friend is a Trauma Nurse in ER in Seattle - like many, her transportation is critical and her budget is lmited.

    Thanks in advance for all help and advice
    ----------------------------------

    UPDATE:

    The garage where her car was towed ran diagnostics and told her the it was a "wave plate" issue that required the replacement of the entire transmission to the tune of $5000.

    We're at a loss as to what the next step should be since the feedback here is across the board from "$100 deductible and GM was wonderful" to "nada, nothing no help I'll never buy GM again"...

    HELP AND GUIDANCE APPRECIATED!
  • gmcustsvcgmcustsvc Posts: 4,064
    outlookmike,
    We're sorry to hear about this situation and would be glad to look into this further (although we can't guarantee results up front). We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation) or the Customer Assistance Center can be reached by phone at 800-553-6000 ( Hours: Mon to Sat, 8am to 9pm ET).
    Sarah, GM Customer Service
  • frs929frs929 Posts: 51
    Depends if your in warranty or not. One sec past the 5 yr / 100,000 miles and they won't do anything for you. They sure dont stand behind their product. I am one says GM is crap. I didn't buy a GM when I recently bought a car. Good luck
  • Here I go again with another problem with my 2008 Saturn Outlook! Now the transmission went out on us at 80,000 miles and just missing the power train warranty by 2 months.

    Traveling down the road and it just goes out on us with no warning before hand. We had stabilitrack flashing the day before, then it stopped. This problem can be added to my long list of problems with this vehicle:

    -Front headlight wires melting causing headlight failure

    -Oil problem light showing up, but nothing can be found that is wrong

    -Steering problem and GM having no true way to fix, as per the dealership service manager, so patched it. Still having problems never was truly fixed!

    -Service engine light with codes saying emissions problem, but nothing can be found

    -Electronic fold mirrors stopped working

    -Hatchback hydrolic lifts gave out

    And now complete transmission failure! In the process of talking to GM about covering the repairs since this is a known problem with these vehicles since they used too small of a transmission with these size vehicles! Complete incompetence and a faulty design and GM is not standing behind their product! All add up to Government Motors for sure!!!!!!!!
  • frs929frs929 Posts: 51
    Welcome to the club. My 07 Outlook transmission went out at 87000 miles and two months past the 5 yr warranty. GM did nothing because they suck .
  • Well I would love to say "thanks for welcoming me", but not so in this case! We currently own a business that buys nothing but GM products. In fact, we just purchased two GM products within the last month. At this point if it isn't repaired at their cost, we are walking away from GM and going to Ford. Have always been a loyal GM customer, but it looks like it might be time to go!
  • She won't be able to help you cause I have been on the phone with GM and even though there is a service bulletin on this issue, they refuse to admit it's a faulty product. Well they have just lost a customer and our business purchases GM vehicles, in fact, we just purchased two in the last couple of months. We are leaving GM for good...going to Ford. It's a big problem when a manufacturer does not back up their products!
  • Just filed my complaint with NHTSA, but who knows this is all government we are dealing with and I am sure nothing will be done! Well I can do my part and say goodbye to GM and will tell everyone I can to beware when buying GM!

    If you want to file a complaint, here is the link:

    https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
  • My 07 outlook has had problems that continue to manifest. Leaking power steering pump, broken auto lift gate, leaking roof ( non sunroof btw), driver seat does not adjust, broken side view mirror motor, sticking auto shifter do to water leaking into gear casing. Complete lemon and only has 65,000 miles on it!
  • I contacted Sarah regarding all my 2008 Saturn and Ralley Cheverolet issues which were many and Sarah started a formal complaint for me with GM. I have just now been contacted by a district manager to do a formal investigation into my many issues with my car. All of which are listed in all of your complaints and more. She will get back to me tomorrow regarding her findings. We shall see what they can do. All of my problems started while I was still under warranty. Now I am beyond frustrated with a $10,000 owing on my car and no car to drive.

    I even offered to have them buy me out of the car and I will purchase a new car from them. I just want out of this car.
  • mruffinimruffini Posts: 14
    Good luck! I was there a couple of years ago with my Saturn (07) after having to replace the transmission, etc...it was escalated to a district manager, and at the end they ended up giving me 2 free oil changes. After yelling at the manager, I think I got an extra free oil change...all at my local Saturn dealership--which was null and void once they close down...maybe you will have better luck!
  • frs929frs929 Posts: 51
    At least you got some oil changes. I spent $3800 to repair our. 07 Outlook transmission and got nothing from GM. They will take bailout money and won't help their customers. No wonder they are going down the drain
  • fhhcfhhc Posts: 1
    Our 2009 outlook started hesitation issues at higher speeds. Then we watched the gas mileage drop to 11 MPG, with the check engine light flickering and staying on at times!!!
    We took it to the GM dealer who quickly determined that we need a purge valve, a fuel tank pressure sensor and an injector flush. $910.00 chrarge for two hours worth of work. OK, again. We drove the car out of the parking light that evening, same problem. Nothing is fixed after $910?
    So if GM cannot compete in building good cars, does it also lack the skills at the repair shop to stand behind their products? Is it just a matter of reading codes and replacing parts? Is test driving after the repair is completed, too much to ask?
    I called the dealer and he asked that I bring the car back. But after reading all the issues with the Saturn and the lack of GM support, I am skeptical. The symptoms with our car seem to be the low gas mileage and the hesitation at higher speeds. It's like the power cuts off for a split of a second, two three time in a row, while cruising or slightly accelerating....did anyone else experience the exact same issues?
    My concern right now is for the dealer to start replacing a bunch of unnecessary parts, at an outrageous cost, without solving the problem and before I escalate the issue.
    Thanks!
  • gmcustsvcgmcustsvc Posts: 4,064
    fhhc,
    We're sorry that your visit to the dealership did not resolve the concern you're having with your Outlook. If we can check into this situation further, including contacting your dealership, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • Sarah,

    The PROBLEM wasn't the dealership...the problem was GM! You guys are the ones that didn't want to pay for this defect! It will take a class action law suit to remedy this lemon of a vehicle because GM DOES NOT stand behind their products, period! So Sarah, I really don't think GM is sorry, please go feed your BS to someone else!
  • donmccdonmcc Posts: 7
    I owe a post-mortem on our issue. GM agreed to pay half of the transmission repair, which still cost me ~$1800. However, since my Outlook was a few weeks out of warranty at the point I took it to the dealer, they could have told me to pound sand so I appreciate their support. As I mentioned in an earlier update, GM customer service was great to work with on this. The dealer's service advisor was another matter. GM should take some proactivity with this know transmission problem, and perhaps save some future (repeat) customers. If it causes financial distress, just go get some more Obamabucks!
  • kmanzikmanzi Posts: 7
    Hi folks,
    I posted messages on here months ago, and I continue see the same problems crop up or people begin to realize this is not "normal". I thought I would add my 2 cents in again to let everyone know of my experience with the dealer and GM, which wasted months of my life which I finally consulted with an attorney and believes I have a good case on my hands. It took lots of documentation, phone calls, complaints to National Hwy Safety, Better Business Bureau for autos, Dept of Consumer Protection in Michigan, and on and on....

    First off...please realize...GM outsources their front line calls. Forget the Saturn number, they redirect you to GM. Their goal is to prevent you from taking further action and moving up the chain to the "real corporate". This outsourced company will pretend and NOT ADMIT to be outsourced or the real company name...but you can get their name...and do some checks on Linked In....it's funny that its all right there that they work for XYZ Company, as Outsourced Customer Service for GM. Some workers heard my story and couldnt believe what they were hearing. THey did the standard "escalate to district manager, and review a deal with manager"...its all a dog and pony show. The ONLY offer I ever received, which seems to be the standard is $2k...towards the purchase of a NEW GM car! Once you make a complaint to the Better Business Bureau (you need to find out the lemon law/used car/new car rules by state...I had to go through the Better Business Bureau for autos - maybe because my car was technically used with 1,000 miles on it). Once you go to the BBB, you are moved to a new department. This department will try to poke holes in your claim...you must be knowledgeable and correct their insuficient knowledge of mechanics. Dont forget they are not GM employees, their goal is to make you go away. You are not allowed out of this group, until your BBB claim has been reviewed and a determination has been made. I wouldnt be surprised if BBB takes payoffs because I couldnt believe the letter I received. But anyways... I finally moved up into the real GM offices. But...be sure to have your story down pat, you will need to explain it over and over and over again, while you are passed around to FAKE management and FAKE excalation. I was asking for a brand new transmission in my outlook and recoup my outlay of approx $6k in excessive fuel charges. You will need to read my posts to understand how I got there...believe me...its accurate and I can prove it in court (and will...Thanks to Onstar with tire pressure,and consistent maintenance records etc.) In the end....it all came right back down to their initial offer of $2k...towards another GM vehicle... now why on earth would I be so stupid to do that to myself after the months of run around and years of paying excessive fuel charges due to a computer software upgrade for my transmission hesitation problem. (Basically the software told the transmission to spit more fuel out to compensate for the hesitation at highway speeds). I tracked mileage and fuel consumption for about a year so I know I was accurate (with mix of roads and hwy).

    I am going to court shortly now that I have the time to dedicate to it again. But GM has been a terrible experience...they take our bailout money for help...but they can't seem to "pay it forward". I hope this helps... fyi - to the social media folks...I was once hopeful they would help out, but as usual they all come to dead ends. I had 4 separate complaint issue #'s....nobody knew how to tie they all together. Some had to open a new complaint # and I would have to start all over again!...
    See my older posts for specific informaiton on the mechanical problems...
    http://townhall-talk.edmunds.com/direct/view/.f199096/32!keywords=#MSG32
    there are a couple more too...
  • steverstever YooperlandPosts: 40,146
    The last I heard, GM outsources customer service calls to IBM. No idea where all their call centers are but some CSR jobs are moving soon to Warren MI. (Detroit News)

    Good luck in court (and if we don't hear back from you, we'll assume a non-disclosure agreement was part of a settlement. :shades: ).

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

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