Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Saturn Outlook Transmission Problems

1212224262729

Comments

  • frs929frs929 Posts: 51
    I filed and urge all Outlook owners to file. This is the only way GM will take care of this problem. It's a known problem to them and they are dragging their feet on a solution .
  • 5sumpters5sumpters Posts: 5
    My '07 Outlook is still in the service shop at our dealership right now. they redid the transmission in October and it went out again about 3 weeks ago. Both times I had my 3 small children in the car with me. The dealership did not follow the Technical Service Bulletin when fixing the transmission the first time. (The Wave Plate Issue of course!) They did not change any of the filters and now they are claiming the speed sensors and valve pack solenoid are out. These of course are considered electrical components and are therefore not covered by my extended warranty. The TSB specifically calls for the filters to be changed of this could happen. The dealership claims no responsibility in the matter. I am caught between a rock and a hard place because I don't have the money to have it fixed and yet I must have a car!

    I too have filed a complaint with the NHTSA, but it doesn't seem to be enough. I thank God nothing happened to my children during these incidents, but it is only a matter of time before someone is killed.
  • We have had our Saturn Outlook 2007, repaired many times. GMC has always fixed the timing belt, transmission etc, etc. Friday my wife went on a short errand and the stabilitrac light came on, the ac on light came on the engine light came on. The car acted like it didn't have any power and was shuddering. She pulled into a parking lot and called me. I went to her and she was parked in an incline and all of the transmission fluid was leaking out onto the ground. It was too late to call a dealership so we called in the morning. Of course the dealership wants nothing to do with us. They told us the repairs they did on our Outlook was over a year ago. 1 year and 6 months. It is over its' 5 year warranty but we still only have 83K on the car. So many problems in so little miles. The outlook is at the AAMCO waiting to be diagnosed. The dealership designated to be the Saturn Repair facility is in Puyallup about 40 miles away. I'm personally done with GMC. This was an expensive car for us but my wife liked the roominess of the car. I can't believe after all of the problems this car has had just based on this forum that some kind of recall hasn't been done. No more GMC for me.
  • cedricccedricc Posts: 1
    Add me to the list of consumers that have gotten screwed by GMC with transmission and other issues. I have had my Saturn Outlook Since January, 2008 and it has been in and out of the shop at least 4 times per year since I've purchased it. The last event was the timing chain approximately a month ago; however, it was covered under the powertrain warranty due to my vehicle being under 117,000.00 miles. I have since gone over the covered 117,000 mile mark and my vehicle was stuttering when shifting on soft acceleration. I took it into the GMC dealership on 7/22/13 and was told that my transmission need to be replaced at a cost of 3800.00. From all of the prior posts that I've read this is a common problem and should have been addressed. Luckily, I have the capability of trading my vehicle for another vehicle and am disappointed at GMC for not addressing this issue with other owners.
  • frs929frs929 Posts: 51
    I too got scrwed out of $3800 because of the transmission. They know its a problem and wont do anything to help the customer. They no longer make Saturn and dont care to make ammends. Plain and simple GM SUCKS. I will never buy a GM product and tell everyone I know how they treat paying customers.
  • 5sumpters5sumpters Posts: 5
    It isn't just the Saturn Outlook, which of course I own too, but also the GMC Acadia, Buick Enclave, and the Chevy Traverse. I just got mine back from the dealership for the second time in less than a year for the transmission. Now it is back in the shop for the air conditioner. The only thing offered to me by GM was possibly a loyalty certificate on a new vehicle. How that helps I don't know when I owe more on my car than I would get on trade-in and there is no way I can afford a brand new SUV which is all the certificate is good on. Go Figure! Oh, an the service air bag keeps coming on now too!
  • I too have the same problem. I have a case # from GM & the car is in the shop again. I filed a complaint with DOT. I urge everyone to file a complaint with them so that we can get a recall so that no one gets injured because eventually someone will. I too am starting the process of trying to figure how to file a class action lawsuit. I was told they will "see" what they can do for me. I don't have $3800.00 to fix something that is GM's screw up nor do have half of that which is what I'm reading they try to "offer". I am a single mother of a child with multiple health problems & I just can't afford that. I also want my car fixed correctly so that this isn't an issue again. My mother worked for GM for 30 years & we have always had GM products, no more if this how they do things. Putting people's lives at risk. Our taxes bailed them out & this is what they do.
  • cbell3cbell3 Posts: 2
    I too seem to have fallen into the trap of a horrible vehicle from GM. I'm extremely dissapointed as I've always been a GM/Saturn fan and loyal customer. After purchasing my Outlook a little over a year ago (for a hefty amount of money and only 30,000 miles), she's spent as much time with my mechanic as with me. Here's the quick list...sorry if I've forgotten some items but I'm having problems keeping track. 1) Broken motor on wipers 2) 3 Replaced TPS sensors 3) Evap canister/valve 4) Air Conditioning motor replaced 5) Numerous other electronic issues including cabin lights, false sensors, and turn signal 6) Complete Radio system failure. I completely understand that cars are going to have issues and have been able to keep my composure until my transmission broke last week.....of course it was diagnosed as a broken wave plate by the GM dealer. Although it only has 80,000 miles my powertrain warrenty has expired. The dealer was unsympathetic and offered one peice of advice....trade it in! Great idea....now that the transmissions shot I'd probably be lucky to walk away with $8,000 in negative equity! I imagine that they are hoping that I'll trade it in on another GM product? Unlikely unless someone is willing to provide a resolution to this mess.
    Marlea Wilson @ gmcustsvc Can you please help??
  • cbell3cbell3 Posts: 2
    Well I just heard back from the GM dealer.....GM is offering to pay for half of the transmission cost! I'm extremely happy with the customer service @ GM as they were fast to respond and I feel they were fair with their offer. I will remain a loyal GM customer!
  • Having this Technical Service Bulletin from General Motors saved us because we were able to see what should have been done by our service shop during the first transmission fix that wasn't. Without it we wouldn't have ever been able to prove the shop was liable for the repairs. I can't figure out how to copy and paste it at this time, but if you would like a copy of it just message me.
  • Would really like copy of this technical bulletin.
  • steverstever Viva Las CrucesPosts: 41,972
    You might be able to find it at bbbind.com.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Wow-you seem to be the first person I have seen on the internet with some satisfaction to your GM targeted transmission failure complaints. We have a 2008 Outlook with 52k bought brand new, always dealer maintained and as of this past week out of the blue, auto trans melted down. Quotes for replacement are $3300 for rebuilt and $4200 for new. we are 6 months out of the 5 year window from warranty. dealer has suggested nothing as to assistance and till your posting it sounds like that is because there won't ever by any. I have some hope now and will be talking to the service writer this coming week.
  • frs929frs929 Posts: 51
    Our 2007 was 2 mo out of warranty at 87000. We called GM and they didnt give any hint of helping. Got fixed at AAMCO. Cost $3800. Saw all the problems online and tried to get reimbursed by GM. Numerous calls and emails later nothing. GM doesn't stand behind their products and they suck
  • jah6719jah6719 Posts: 4
    Call GM customer service... complain.... complain... complain some more and demand to talk toa regional rep. If the the problem is a know issue (3-5-R Wave Plate) they will likely cove most, if not all of it. I went from sorry about your luck at the dealer, to GM covering 1/3 the repair cost, to the regional Rep authorizing all but a $100 deductible. The dealership has no say in this... call GM customer service!
  • Look at Technical Service Bulletin 9-07-30-012F for the wave plate issue. I used this knowledge of the service bulletin put out by GM to get mine covered by them.
  • gmcustsvcgmcustsvc Posts: 4,169
    Hi redbeards7,

    We'd value the opportunity to work with you to have this issue resolved. If you are interested, please email us your full name, VIN, contact information, and dealership to socialmedia@gm.com [attn Amber]. We look forward to working with you.

    Amber N.
    GM Customer Care
  • I bought my 2008 Saturn Outlook used through a local dealer, now I have only had the auto less than two years and now I will have to have a third transmission put in my vehicle. I noticed that out of nowhere it had trouble shifting down so I call the customer assistance center to find a local dealer to take a look a it as it is under 100,000 miles (92,000 miles). At which point the customer rep informed me that the auto is way outside of the 5 year warranty, so I asked when it expired. He told me five days....Seriously five days???

    Now I called another authorized dealer, as Saturn dealership is gone and they want $700 to rip apart the engine to see what the problem is before GM can even get involved as see if they could pay some to any of the repair costs. And what happens if GM will not cover anything under warranty? Can I tell them to go ahead a put it back together and go to another shop? Nope... and then I am stuck paying for another transmission that will only work for 14 months at $3,600 a pop.

    I am shocked the there is a constant drumbeat as to the issues with GM and the transmission of the Outlook to no avail, and it appears that GM is just ignoring the product failures. I expect more out of GM and cannot believe there would be no remedy whatsoever for a vehicle five days outside of the warranty. (to which I knew nothing about as I am the second owner of the car and how would I know the exact date the vehicle was placed into service).

    Fingers crossed. Wish me the best.
  • gmcustsvcgmcustsvc Posts: 4,169
    Hello,

    Sorry that you're dealing with this situation and we can see how this can bring about frustration. If you would like for us to take a second look at your case, we would be happy to do so. If you're interested, please send us your case number and VIN.

    Thanks

    Amber N.
    GM Customer Care
  • Well after replacing the transmission in March of 2011, had to take it in because transmission was slipping again. Come to find out the whole problem all along was the torque converter. If this had been replaced before dropping the first transmission this issue would have been resolved! And to add on to all the "greatness" this vehicle has to offer my powertrain warranty expired in February of this year. Seriously over it! I can't believe all the problems I have had with this vehicle!
  • gmcustsvcgmcustsvc Posts: 4,169
    Hi clay,

    I apologize that you've experienced multiple issues with your vehicle. If there is anything I can do to assist with this issue, please let us know.

    Amber N.
    GM Customer Care
  • azpowazpow Posts: 2
    I HEAR YOU! I am a mom and I'm afraid to drive my 2007 Saturn Outlook now! My transmission is going, brake fluid is leaking into the master cylinder, and my air bag sensors need replacing. The car has 79,000 miles, so it's getting up there, but please. I've gotten over 100,000 miles out of the foreign cars I've owned. I wanted this car because it is an American made car. I will never buy a GM vehicle again. I can't believe there isn't a warranty to cover the transmission up to 100,000 miles. GM should stand behind their vehicles.
  • azpowazpow Posts: 2
    Not only is my transmission going at 79,000 miles, but I have brake fluid leaking into the master cylinder and my air bag sensors need replacing. I will never buy a GM car again. I can't believe GM doesn't stand behind their vehicles. I bought this American made car because I bought into the "Buy American" malarkey. It's an inferior product. Where's a warranty!!?? It's very disappointing because I really liked my Saturn Outlook. It's a nice looking vehicle. Too bad it's a piece of crap.
  • gmcustsvcgmcustsvc Posts: 4,169
    Hello apzow,

    I'm sorry to hear that your transmission and other vehicle issues have led you to feel this way. I would like the chance to look more into this for you to see what options are available to you in addressing this matter. If you are interested, please email me your VIN, exact mileage, contact info, and the dealership you have been working with, and I will do more research on this issue for you. We can be reached by email at socialmedia@gm.com [attn Amber].

    Thank you

    Amber N.
    GM Customer Care
  • cofailcofail Posts: 1
    Last year I had to replace the transmission on my wife's 07 Saturn outlook. 80,000 thousand miles and it just quit moving. This was a year ago this month. Bring the junk to the dealership only to find out that it needed a transmission change and I was out of luck because my warranty ended that February. I check this sight out to see if anyone had the problems I been having with. To my surprise, it seemed like everyone who had that year model has had all the trouble I had. Call GM to find out if they can help or if there was any recall on it. Obviously everyone who has this vehicle has had these problems. GM tells me there is no recall on the transmission nor the 900 dollar sensor that was bad. I complained complained and complained. Begged for help because the cost was 3800. Then I get a phone call from GM service saying to help me out in my difficult situation, they were going to knock off 500$. That was a slap in the face! I never changed the sensor but did replace the transmission. 80,000 miles and I had to change it! BS!!!! I will never buy GM again! Recall the junk you sold me and everyone else who has had these same exact problems. Never never never will own a GM product again. Had they recalled it or reimburse me for it, it would have been different but till this day, they refuse to do so. Good job GM, you just lost another customer!
  • So, like everyone else here, I am here to vent my dissatisfaction with my 2008 Saturn Outlook. Well not even that actually. I love my Saturn Outlook. Rides great, looks great, and seats 7 PPL with decent power and options. What I am dissatisfied with is the Warranty. I just bought this vehicle, used, 2008 with 60,xxx miles. I've had it less than a month myself and the Transmission had an issues today. Just started to slip out on me.. on the highway I was in the final drive when it happen too. Just crazy. Just lost power. I pulled to the side switched through the gear box. P R N D L. Then back to Park, turned the engine off, waited about 30 sec. Started the vehicle and the transmission light was lite up. Barely got it to the filling station about a mile away. Parked it there. It won't go into reverse. I talked to a rep named Stacy on the Live chat.. told me the warranty was up according to the VIN.. and GET this.. it expired JULY 31 2013. Less than a month. Stacy says, "I'm really sorry please take it to a certified GM dealer to get it diagnosed". Really? Why would I put more money in your pocket.That close to the warranty expiration date and you can't squash the problem? Its just sad. These blanket warranties should have some type of buffer.
  • gmcustsvcgmcustsvc Posts: 4,169
    Hello there,

    I understand your frustrating with your warranty. Mileage is also a factor that takes effect when discussing a warranty end date. Whichever occurs first, the date or mileage, is when the warranty expires. This means your warranty was probably expired before the time parameter, of it being the end of July. However, I would like the opportunity to look into your whole situation. I do understand how having a transmission issue so soon after purchase is annoying to deal with. Please reach out to us via email at socialmedia(at)gm.com and include your full contact information, VIN, current mileage and the name of your dealership you would work with. I look forward to hearing from you and assisting you.

    Sincerely,

    Laura M.
    GM Customer Care
  • haninihanini Posts: 2
    Aug 26, 2013 (9:34 am)
    I purchased my 2008 Saturn Outlook new at the now defunct dealership...A host of problems with this poorly built and engineered vehicle which makes me wish that GM would have been allowed bankrupt!

    Last August the water pump went out on my vehicle at 38,000 miles. I took it and was told it would not be covered. I paid $422 to have it towed and the water pump replaced. Last month, I received a letter stating that there was a "recall" and that they would reimburse me for it...For the past year, I was also having problems with power steering, which I have noticed that there are MANY others experiencing the same problems and so I took it the dealer and was told that it needed a Power Steering pump, and an new gear at a cost of $2400.00...Also, for the past year, when ever we drove it in the rain, it would leak under the dashboard on the passenger side...called GM and was told I was out of luck, and the dealer charged $300 to fix 'a kinked drain hose" running from the sunroof to the front of the car...AND so after 10 days at the dealership and thousands of dollars later, I finally picked up my vehicle last Friday at 5:00 pm...On the drive home (about 5 miles), the vehicle would not go above 20 miles an hour, and when I stopped to take a look at it, it wouldn't go in reverse...SO today, I had the vehicle towed back to the dealer and was told that the transmission was shot...This vehicle, which cost me over $40,000 has ONLY 51,000 miles on it...The GM Assistance department is telling me that "things break"...What a crock! A truly piece of GM built crap! After 25 years of buying GM Vehicles, I will only buy foreign!
  • haninihanini Posts: 2
    Aug 26, 2013 (9:34 am)
    I purchased my 2008 Saturn Outlook new at the now defunct dealership...A host of problems with this poorly built and engineered vehicle which makes me wish that GM would have been allowed bankrupt!

    Last August the water pump went out on my vehicle at 38,000 miles. I took it and was told it would not be covered. I paid $422 to have it towed and the water pump replaced. Last month, I received a letter stating that there was a "recall" and that they would reimburse me for it...For the past year, I was also having problems with power steering, which I have noticed that there are MANY others experiencing the same problems and so I took it the dealer and was told that it needed a Power Steering pump, and an new gear at a cost of $2400.00...Also, for the past year, when ever we drove it in the rain, it would leak under the dashboard on the passenger side...called GM and was told I was out of luck, and the dealer charged $300 to fix 'a kinked drain hose" running from the sunroof to the front of the car...AND so after 10 days at the dealership and thousands of dollars later, I finally picked up my vehicle last Friday at 5:00 pm...On the drive home (about 5 miles), the vehicle would not go above 20 miles an hour, and when I stopped to take a look at it, it wouldn't go in reverse...SO today, I had the vehicle towed back to the dealer and was told that the transmission was shot...This vehicle, which cost me over $40,000 has ONLY 51,000 miles on it...The GM Assistance department is telling me that "things break"...What a crock! A truly piece of GM built crap! After 25 years of buying GM Vehicles, I will only buy foreign!
  • gmcustsvcgmcustsvc Posts: 4,169
    edited August 2013
    Hi hanini,

    I understand you're dissatisfied with this situation and I am very sorry that you have had problems with your Saturn. I would like the opportunity to take a second look at your case and see if there is anything else that can be done to remedy this situation. Can you please email me your full name, VIN and contact information? I can be reached at socialmedia@gm.com [attn Amber]. Thank you and I look forward to hearing from you.

    Amber N.
    GM Customer Care
Sign In or Register to comment.