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Saturn Outlook Transmission Problems

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Comments

  • bratskebratske Posts: 1
    edited February 2013
    What can be done to recall these GM vehicles. I own a 2008 Outlook, my steering column was making a strange whining noise. My passenger seat sensor wasn't turning on when someone would sit in the seat and I was getting a "check brakes" sign. I took it to the local dealer and the only thing that was out on my car was a bulletin regarding a gear in the steering column. That was repaired along with the replacing the master cylinder and the passenger seat sensor. All of this would have cost me $1800, but my service tech was so great. She called GM to get them to cover part of the cost. I only had to pay $600 for everything. NOW, I'm looking at around a $2k repair because I'm leaking oil and I'm being told it has something to do with the time cover gasket, I don't remember becuase I tuned the guy out once he said the repair could be $2k. These items shouldn't be breaking on a vehicle, which at the time, had about 60k miles on it. Since then, I've been getting letters from a law firm regarding my vehicle. Has anyone filed suit? I LOVE everything my vehicle has to offer as far as size and how it suits my family, but I just can't deal with the repairs. I was thinking about getting and Acadia or Traverse, but after reading what I've read and those being by GM as well, I'm extremely hesitant.
  • gmcustsvcgmcustsvc Posts: 4,001
    bratske,
    If you would like for us to check into anything further for you on this situation, please contact us via email at socialmedia@gm.com with further details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • frs929frs929 Posts: 51
    GM wont recall because they are cheap and dont stand behind their product.
  • Everything that has happened to you just happened to me. The service stabilitrak, service traction control, oil pressure low stop engine and engine light. I don't know what you mean by your car wont run well but here are the problems I had when it was happening. My car would feel like it was going to die, I would hear the engine over my radio when I would turn left and I couldn't get the car out of park. I had it towed in after the aaa guy got it out of park. I was told I had "no oil in the engine". Which wasn't true or my engine would have seized up. They went on to say that there was no oil on the dipstick. That is very different from no oil in the engine. I was told that I didn't have a leak and that I must half burned the oil but there was no problem. I don't understand that one. They changed my oil and told me that the service traction control, service stabiltrak and check engine light was because I needed a computer upgrade. They ignored the noise I told them it was making.

    A week later my check engine light came on again with no other messages. I took it back in. They told me intially that my timing chain is stretched and needs replaced. It is covered by the powertrain warranty which is over is 6 months or 2,000 miles which ever is sooner. They have had my car since Thursday. I was able to get a rental car on Friday once they realized it was covered. I got a call this morning that I will not get my car back until Wednesday or Thursday. They think in edition to the timing chain they have to replace guides and cylinder(s). Luckily everything is under the powertrain warranty.

    I got to wonder though if they were hoping initially they could put a band aid on it and hope that my powertrain warranty expired before I had anymore problems. They should have everything the first time and not discounted anything I said.
  • One frustration I am having right now is that fact that the dealer ignored my concerns over my antilock brakes. When I took my car in a couple of weeks ago for the problems in my previous post I let them know that my antilock brakes are kicking in at times right now that they have never done before. They just blew off my concerns, but I am afraid that something is wrong. I am not sure what to do about it. Do I keep complaining about it or do I take it to another dealer once I get my car back? I have been driving my outlook to work for the last 4 1/2 years and I had never had my antilock brakes kick in until I got my car back after the transmission was rebuilt in November. Now everytime I get off the freeway to go to work and on the freeway to go home my antilock brakes kick in. A friend of mine thinks it could be the sensors in the tires that tells the antilock brakes to kick in. What do you guys think?
  • gmcustsvcgmcustsvc Posts: 4,001
    crewfan20,

    Keep us posted on how everything looks once you get your vehicle back this week. If there is anything you would like for us to check into in the mean time, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • jerry194jerry194 Posts: 7
    2008 Outlook 115k miles, transmission control module - dealer wants $1,500 to repair. is this fair?
  • mruffinimruffini Posts: 14
    Fair? Maybe from a price perspective. But it's not fair, since EVERY outlook has this issue.....(just my 2 cents).
  • jerry194jerry194 Posts: 7
    My thoughts exactly!
  • You have only hit the beginning of your nightmare. Read all of these complaints. I have just about every one of them wrong with my 2008 Saturn Outlook at this point.
  • Girlfriend is sitting on a bridge in Seattle at the moment - transmission went out completely, car won't catch and go into gear and I see that it is a common issue.

    Can anyone give me the starting point or contact #'s for getting to GM Customer Service to see if we might be one of the lucky ones who gets some help/ assistance?

    I see where there is a GM service rep on here, but do not know how to message her directly.

    My friend is a Trauma Nurse in ER in Seattle - like many, her transportation is critical and her budget is lmited.

    Thanks in advance for all help and advice
  • madmom10madmom10 Posts: 1
    We have a 07 Saturn outlook and it is a piece of junk. Just repaired the Stabilitrak, loss of power issue. The power steering is out for the 4th time and they finally dug a little deeper to diagnose a leaking gear. It needs a new water pump due to a coolant leak, had an engine oil leak and some other leak that costs $600 to repair and it needs a new timing chain. The passenger seat airbag nodule is out and costs $770 to repair and the thermostat and radio have had intermittent issues since purchase but the dealer could never duplicate issue when in the shop so they never fixed either. Called GM about the power steering ridiculousness of having to replace the power steering every 1 1/2 years but since we have 12500 miles on it, they don't care. I heard of GM goodwill policy but it must be phony because neither the dealer nor customer service seem to care that this car has serious issues that should be addressed because it's consistent on so many Outlooks and Acadias. They put out a bad product and do not stand behind it. We also had the headlight issue, two new front struts and a complete transmission fail at 98000. We also had the same transmission issues with lack of acceleration that have been frustrating and dangerous throughout the life of the car. It's currently in the shop with a $4600 repair bill that doesn't even address all it's issues because we can't afford to.
  • I've noticed replies to messages posted here form GM Customer service....how do you get their attention here? Is there a way to contact someone directly via email?

    It's regarding this post:
    #630 of 631 Contact Info for 07 Outlook Tranny Problems? by outlookmike
    Mar 05, 2013 (7:57 pm)

    Girlfriend is sitting on a bridge in Seattle at the moment - transmission went out completely, car won't catch and go into gear and I see that it is a common issue.

    Can anyone give me the starting point or contact #'s for getting to GM Customer Service to see if we might be one of the lucky ones who gets some help/ assistance?

    I see where there is a GM service rep on here, but do not know how to message her directly.

    My friend is a Trauma Nurse in ER in Seattle - like many, her transportation is critical and her budget is lmited.

    Thanks in advance for all help and advice
    ----------------------------------

    UPDATE:

    The garage where her car was towed ran diagnostics and told her the it was a "wave plate" issue that required the replacement of the entire transmission to the tune of $5000.

    We're at a loss as to what the next step should be since the feedback here is across the board from "$100 deductible and GM was wonderful" to "nada, nothing no help I'll never buy GM again"...

    HELP AND GUIDANCE APPRECIATED!
  • gmcustsvcgmcustsvc Posts: 4,001
    outlookmike,
    We're sorry to hear about this situation and would be glad to look into this further (although we can't guarantee results up front). We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation) or the Customer Assistance Center can be reached by phone at 800-553-6000 ( Hours: Mon to Sat, 8am to 9pm ET).
    Sarah, GM Customer Service
  • frs929frs929 Posts: 51
    Depends if your in warranty or not. One sec past the 5 yr / 100,000 miles and they won't do anything for you. They sure dont stand behind their product. I am one says GM is crap. I didn't buy a GM when I recently bought a car. Good luck
  • Here I go again with another problem with my 2008 Saturn Outlook! Now the transmission went out on us at 80,000 miles and just missing the power train warranty by 2 months.

    Traveling down the road and it just goes out on us with no warning before hand. We had stabilitrack flashing the day before, then it stopped. This problem can be added to my long list of problems with this vehicle:

    -Front headlight wires melting causing headlight failure

    -Oil problem light showing up, but nothing can be found that is wrong

    -Steering problem and GM having no true way to fix, as per the dealership service manager, so patched it. Still having problems never was truly fixed!

    -Service engine light with codes saying emissions problem, but nothing can be found

    -Electronic fold mirrors stopped working

    -Hatchback hydrolic lifts gave out

    And now complete transmission failure! In the process of talking to GM about covering the repairs since this is a known problem with these vehicles since they used too small of a transmission with these size vehicles! Complete incompetence and a faulty design and GM is not standing behind their product! All add up to Government Motors for sure!!!!!!!!
  • frs929frs929 Posts: 51
    Welcome to the club. My 07 Outlook transmission went out at 87000 miles and two months past the 5 yr warranty. GM did nothing because they suck .
  • Well I would love to say "thanks for welcoming me", but not so in this case! We currently own a business that buys nothing but GM products. In fact, we just purchased two GM products within the last month. At this point if it isn't repaired at their cost, we are walking away from GM and going to Ford. Have always been a loyal GM customer, but it looks like it might be time to go!
  • She won't be able to help you cause I have been on the phone with GM and even though there is a service bulletin on this issue, they refuse to admit it's a faulty product. Well they have just lost a customer and our business purchases GM vehicles, in fact, we just purchased two in the last couple of months. We are leaving GM for good...going to Ford. It's a big problem when a manufacturer does not back up their products!
  • Just filed my complaint with NHTSA, but who knows this is all government we are dealing with and I am sure nothing will be done! Well I can do my part and say goodbye to GM and will tell everyone I can to beware when buying GM!

    If you want to file a complaint, here is the link:

    https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
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