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Saturn Outlook Transmission Problems

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  • 5sumpters5sumpters Posts: 5
    Okay, here goes... We bought the '07 Outlook after my parents got an Acadia. I love the layout of the interior. I have 3 kids and seem to always have their friends tagging along! Anyway, then came the first issue. While stopped at a stoplight, the light changed green and we didn't go. Like many others have experienced, it turns out the wave plate had busted. Of course this happened under the 100,000 miles, but a few months out of the 5 year warranty. It took hours upon hours of my time dealing with the dealership, Sapaugh, GM, and my lovely aftermarket extended warranty company to get the transmission repaired and hundreds of dollars to cover all the costs no one would cover.

    This is what they state as needing repaired at the time. Found the 3-5-r wave plate was broken. It scored up the 3-5-r piston when it broke. Also damaged the reaction sun assembly, 2-6 clutch springs, 3-5-r piston and backing plate. Needs new clutches throughout because of the amount of metal that was scattered through the transmission also needs to have all related gaskets and seals replaced along with filter.

    The first service advisor told me we needed a new transmission. Apparently some time after he assured me he would handle things, he was fired. Then came the next service advisor, Art, who said it would be better to fix it. I'm still not seeing how this was better, but okay. It is stated: overhauled trans and cleaned case so that it was free of metal. flushed cooler. 1b97eb5 cycle 737 1.1 gpm @68 degrees. reinstalled in vehicle and filled with fluid and coolant. then reset shift adapts and road tested. transmission is now operating as designed.

    Now that was in Oct. at 92,000 miles. It is now June and at 104,000 miles. I experienced the same issues as before except this time I still had reverse. OnStar gave me the codes P0700, P0717 (2x), and P0716. This was of course on Sat. 20 minutes after the dealership closed. On Monday, I contacted Joe Clemens, the General Manager of the dealership who had ended up helping me before. He sent a tow truck to pick up my Outlook. Soon after I received a call from the dealership asking why my vehicle had been towed there. Yes, I started to get worried at this point. After explaining everything, the service advisor said she would get back with me. After not hearing anything, I called to check on things. I was told they were going to check with my extended warranty to see if it was covered. I explained it was there because they were the ones to fix it already. She said she would check into that and call me back.

    Well, no call back. I got ahold of her today and she said she wasn't sure what to tell me so she hadn't called yet. She said the parts they found to be bad were not related to the previous fix and that she had already called my extended warranty co to find they weren't covering it either. Oh, and to add the cherry to the top she said it would be $17??.00 for them to fix it PLUS, the cost of the towing! Seriously? When I informed her Mr. Clemens had sent the tow truck, she decided they would go ahead and cover that part.

    Here's my issue now. They are claiming the codes mean it is the Transmission Speed Sensor and the Solenoid Valve Pack needing replaced. Are these not related to the previous wave plate issues? Am I wrong that this was included in the Service Bulletin No.:09-07-30-012A? I have contacted GM, but was simply told they would look into it. Does anyone know more about this issue? I only know what I have recently found on here.

    Please help!
  • As a mom, I absolutely agree that functionality of the Saturn Outlook is amazing. I once owned a mini-van, but hated the "soccer mom" title.
    I had all the same problems as you with my outlook and I was happy to trade it in this month on a new vehicle.
    However, I did my research this time. I did end up choosing another GM vehicle, and I would encourage you to do the same. If you take a look, you will see the Saturn Outlook is primarily foreign engineered and only assembled in the US.
    Since their turn around in 2013, GM has been ranked as a top manufacturer. I could tell you horror stories about my other brand vehicles as well, but ultimately I've decided, my money will remain in and support the country I live in.
    Good Luck
  • shortyk7shortyk7 Posts: 1
    OMG!! I have a 2007 Saturn Outlook that I wished I would have never brought! Every single problem I've had was never fix correctly the FIRST time from GM dealer in Summerville SC. Just recently had the transmission rebuilt while I was out of town by AAMCO in Lilburn, GA. They had my vehicle for 11 days and when I finally got it back, they did something to my AC. It was working perfectly until they touched it. Now my truck shakes while I sit at a stop light or stop sign and it sounds rough. What a mess! GM "supposedly" fix the same gear slipping problem back in January. They repaired the transmission solenoid, when I went to pick it up-there problem still existed. They ended up keeping my vehicle again and finally said I needed to drive it a few days, needless to say, the problem seemed to be fix for a little while until recently. I'm pretty for sure my transmission was bad and they didn't want to the job correctly. They suck and so does my Outlook!! I'm paying out all this money for nothing.
  • Get rid of it now! back and forth to the dealer and $1,000+ later, I traded mine in for a 2013 Camaro, never have I been so happy to get rid of a car. Dont get me wrong, I did like my outlook until the whole car started to break down and the dealer would fix just about anything and charge me even if it didn't fix the original problem. Run man, run.
  • claytw05claytw05 Posts: 6
    edited July 2013
    Well I have read all of these posts and messages and I have to say sounds like we all have the same problems. I bought an 08 Outlook, used, with 47k miles on it. Got a great deal on it, and now I see why. 2 days after driving it off the lot I noticed a whining noise and vibration every time I turned the wheel. Took to my local GM dealership (because the place I bought it wasn't a GM place and 40 miles away from my house) and they refilled my power steering coolant. Luckily the dealership where I bought the car took care of the bill. Sounded great when I got it back and thought all was well. 2 days later, same thing, this time they decided to replace my whole power steering pump. Not too happy about it all I called the dealership I bought the car from and they again said they would take care of the bill. After a couple of days I got the car back, just to have the same thing happen (whining and vibration) 3 days later. I was besides myself, to say the least. I took the car back to the local GM dealership and they were in shock! I've had this car for just a little over a week now and have been back to them 3 times. After finally looking over the vehicle they said it was the coolant resevoir, for some reason wasn't working correctly. They replaced it, but this time I had to pay it. $330 for that replacement. Needless to say I wasn't too happy but my car was finally fixed and now I could enjoy it.........boy was I wrong..........that was just the beginning.

    2 months later I noticed my car slipping and sputtering in between shift in gears. I thought to myself, well here we go better get it in the shop. Took it again to my local dealer, this time instead of calling me Mr. Clayton they called me Joe, I was becoming a regular. I told them my problem and they took a look at the tranny. They told me that they didn't have anytime to rebuild or replace it, but they would 3 days later. Department Manager told me that as long as you don't drive out of state, any long distances, you should be fine. I told him alright, we'll see about that. You ever get that feeling? Well anyways next morning, sitting at a 4 way-stop and nothing. Wouldn't move. I was furious! Called a tow-truck, luckily insurance took care of that bill. And got to ride along with my wife who was cussing up a storm! Can't blame her though. Got to dealership and manager told me, "Well looks like I was wrong about you driving it." "I said yea, No [non-permissible content removed] Sherlock." After sitting down with him and going over our 100K warranty, Car was currently at 50k (so 2 months and 3k miles after buying it), I was lucky enough that the warranty transferred with this car, so we got a brand new transmission in it. And now 2 years and 75k miles later it is now starting to slip and sputter again.

    I have had numerous sensor errors in the car as well. Low tire pressure, need my air bag checked, etc. Come to find out somehow or another my tire pressure sensor works completely backwards. When you go into your message board (at least that's what I call it) and check your tire pressure when my car says front right, it really is my back left. And front left is really my back right. Only way I figured that out was because I had a slow leak in my front right tire and for some reason when I checked the pressure it was perfectly fine, but noticed my back right tire was getting a little low. Checked pressure and compared to what it said in car and wholla! I would even take air out of tires to see what was going on and after doing everything over and over and over came to that conclusion. thought that was pretty comical. Never went to get it fixed, had already dealt with it enough.

    I have noticed all these messages and posts about the wave plates. Could this be something that GM is screwing up on with these transmissions? Maybe something i should bring up to my GM place when I take the car in next time? Any help would be appreciated. I loved telling my story just as much as I have enjoyed reading all of yours.' Any advice or suggestions would help.
  • crewfan20crewfan20 Posts: 6
    I feel you and have been there. I also have a 2008 Outlook. I had my transmission replaced at around 60,000 miles and about a year and a half later it went out again at 90,000 plus. Luckily I was under the 5years 100,000 miles for both. At the time I thought getting a new transmission was great, but it seems to me they only put in a new transmission with the same problem. Hopefully I will have no further issues since it was rebuilt this time. I also had to have some additional power train work done right before the 100,000 mile mark. The timing chain was replaced as well as the transmission assembly a couple of months after. I am really hoping and praying that all my major issues are over. I know I got extremely lucky that all items were covered as I was still under the power train warranty. Unfortunately I financed my car for 7 1/2 years and still have around 2 1/2 years to pay on it and I still owe more than it is worth. The value is dropping faster than I can make payments. If I could I would get out of this so I could have peace of mind.
  • ncherry1ncherry1 Posts: 3
    I am also a mom of 3 who loved the space in this car and could not afford an Acadia. I have had every single problem described on this blog. We have been reimbursed for all of the past problems, however, most recently, my power steering and transmission were completely SHOT as I was driving on an Interstate in New York City with my 2 month old in the car. This has not only become a serious financial burden but a HUGE safety concern for me.
    Something needs to be done about this. Saturn created a complete LEMON and they need to take responsibility for it. The current estimate is $3,300 and I just CANNOT keep laying out all of this money.
    Does anyone know how we can go about getting this situation resolved? Class Action suit? Recall?
    I am filing a complaint with the NHTSA. Everyone else should as well to get the numbers up.
    I am seriously at my wits end with this.
  • ncherry1ncherry1 Posts: 3
    How did you get GM to cover the costs, we have the EXACT same issues and I refuse to pay for a LEMON.
  • ncherry1ncherry1 Posts: 3
    cocupid,

    I too am filing a complaint with the NHTSA. . . . . . this car situation is so extremely frustrating and costly. Is there anything else that we can do? This was a very dangerous situation for me and my infant this last time. Something needs to be done.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello Ncherry1,

    I'm sorry that you are experiencing this issue with your vehicle. However, I'm glad that you and your daughter are okay after an experience like that. If you would send me, your full name, address, phone, VIN and the name of the dealership you are working with to socialmedia@gm.com (attn: Marlea) I‘ll do my best to look into your concern and find you a satisfactory resolution.

    Marlea Wilson
    GM Customer Service
  • frs929frs929 Posts: 51
    I filed and urge all Outlook owners to file. This is the only way GM will take care of this problem. It's a known problem to them and they are dragging their feet on a solution .
  • 5sumpters5sumpters Posts: 5
    My '07 Outlook is still in the service shop at our dealership right now. they redid the transmission in October and it went out again about 3 weeks ago. Both times I had my 3 small children in the car with me. The dealership did not follow the Technical Service Bulletin when fixing the transmission the first time. (The Wave Plate Issue of course!) They did not change any of the filters and now they are claiming the speed sensors and valve pack solenoid are out. These of course are considered electrical components and are therefore not covered by my extended warranty. The TSB specifically calls for the filters to be changed of this could happen. The dealership claims no responsibility in the matter. I am caught between a rock and a hard place because I don't have the money to have it fixed and yet I must have a car!

    I too have filed a complaint with the NHTSA, but it doesn't seem to be enough. I thank God nothing happened to my children during these incidents, but it is only a matter of time before someone is killed.
  • We have had our Saturn Outlook 2007, repaired many times. GMC has always fixed the timing belt, transmission etc, etc. Friday my wife went on a short errand and the stabilitrac light came on, the ac on light came on the engine light came on. The car acted like it didn't have any power and was shuddering. She pulled into a parking lot and called me. I went to her and she was parked in an incline and all of the transmission fluid was leaking out onto the ground. It was too late to call a dealership so we called in the morning. Of course the dealership wants nothing to do with us. They told us the repairs they did on our Outlook was over a year ago. 1 year and 6 months. It is over its' 5 year warranty but we still only have 83K on the car. So many problems in so little miles. The outlook is at the AAMCO waiting to be diagnosed. The dealership designated to be the Saturn Repair facility is in Puyallup about 40 miles away. I'm personally done with GMC. This was an expensive car for us but my wife liked the roominess of the car. I can't believe after all of the problems this car has had just based on this forum that some kind of recall hasn't been done. No more GMC for me.
  • cedricccedricc Posts: 1
    Add me to the list of consumers that have gotten screwed by GMC with transmission and other issues. I have had my Saturn Outlook Since January, 2008 and it has been in and out of the shop at least 4 times per year since I've purchased it. The last event was the timing chain approximately a month ago; however, it was covered under the powertrain warranty due to my vehicle being under 117,000.00 miles. I have since gone over the covered 117,000 mile mark and my vehicle was stuttering when shifting on soft acceleration. I took it into the GMC dealership on 7/22/13 and was told that my transmission need to be replaced at a cost of 3800.00. From all of the prior posts that I've read this is a common problem and should have been addressed. Luckily, I have the capability of trading my vehicle for another vehicle and am disappointed at GMC for not addressing this issue with other owners.
  • frs929frs929 Posts: 51
    I too got scrwed out of $3800 because of the transmission. They know its a problem and wont do anything to help the customer. They no longer make Saturn and dont care to make ammends. Plain and simple GM SUCKS. I will never buy a GM product and tell everyone I know how they treat paying customers.
  • 5sumpters5sumpters Posts: 5
    It isn't just the Saturn Outlook, which of course I own too, but also the GMC Acadia, Buick Enclave, and the Chevy Traverse. I just got mine back from the dealership for the second time in less than a year for the transmission. Now it is back in the shop for the air conditioner. The only thing offered to me by GM was possibly a loyalty certificate on a new vehicle. How that helps I don't know when I owe more on my car than I would get on trade-in and there is no way I can afford a brand new SUV which is all the certificate is good on. Go Figure! Oh, an the service air bag keeps coming on now too!
  • I too have the same problem. I have a case # from GM & the car is in the shop again. I filed a complaint with DOT. I urge everyone to file a complaint with them so that we can get a recall so that no one gets injured because eventually someone will. I too am starting the process of trying to figure how to file a class action lawsuit. I was told they will "see" what they can do for me. I don't have $3800.00 to fix something that is GM's screw up nor do have half of that which is what I'm reading they try to "offer". I am a single mother of a child with multiple health problems & I just can't afford that. I also want my car fixed correctly so that this isn't an issue again. My mother worked for GM for 30 years & we have always had GM products, no more if this how they do things. Putting people's lives at risk. Our taxes bailed them out & this is what they do.
  • cbell3cbell3 Posts: 2
    I too seem to have fallen into the trap of a horrible vehicle from GM. I'm extremely dissapointed as I've always been a GM/Saturn fan and loyal customer. After purchasing my Outlook a little over a year ago (for a hefty amount of money and only 30,000 miles), she's spent as much time with my mechanic as with me. Here's the quick list...sorry if I've forgotten some items but I'm having problems keeping track. 1) Broken motor on wipers 2) 3 Replaced TPS sensors 3) Evap canister/valve 4) Air Conditioning motor replaced 5) Numerous other electronic issues including cabin lights, false sensors, and turn signal 6) Complete Radio system failure. I completely understand that cars are going to have issues and have been able to keep my composure until my transmission broke last week.....of course it was diagnosed as a broken wave plate by the GM dealer. Although it only has 80,000 miles my powertrain warrenty has expired. The dealer was unsympathetic and offered one peice of advice....trade it in! Great idea....now that the transmissions shot I'd probably be lucky to walk away with $8,000 in negative equity! I imagine that they are hoping that I'll trade it in on another GM product? Unlikely unless someone is willing to provide a resolution to this mess.
    Marlea Wilson @ gmcustsvc Can you please help??
  • cbell3cbell3 Posts: 2
    Well I just heard back from the GM dealer.....GM is offering to pay for half of the transmission cost! I'm extremely happy with the customer service @ GM as they were fast to respond and I feel they were fair with their offer. I will remain a loyal GM customer!
  • Having this Technical Service Bulletin from General Motors saved us because we were able to see what should have been done by our service shop during the first transmission fix that wasn't. Without it we wouldn't have ever been able to prove the shop was liable for the repairs. I can't figure out how to copy and paste it at this time, but if you would like a copy of it just message me.
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