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Saturn Outlook Transmission Problems

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Comments

  • gmcustsvcgmcustsvc Posts: 4,004
    mobaybaby,
    Thank you we have received your email.
    Christina
    GM Customer Service
  • Mobaybaby,

    I also have the 09 Outlook, with similar performance issues. What I have done to resolve the issue is increased my oil change frequency. After I took it to my dealer for the issue originally, they performed some bogus circuit board replacement. I encountered the issue again shortly after. I just so happened to perform the oil change prior to going to the dealer a second time for the issue. The hesitation stopped.
  • I am having similar transmission issues plus more and have a 2008 Outlook. It also "spins out" off the start when it does not feel like I am pressing the gas that much. The dealer just said I am a "lead foot". It also is shifting gears strangely once and a while even at lower speeds.

    I dont know anything about the recall either. I bought this car used last year from a dealership and feel taken advantage of since I was not told about this. Do they have a legal obligation to tell you? :lemon:
  • Here is what ours turned out to be....
    With the help of GM Customer Service, the Dealer took the car back in and replaced a spark plug they forgot to replace when they earlier replaced a faulty ignition coil which was keeping the 5th cylinder from firing.
    Once that little forgotten issue was taken care of the car runs like a dream.

    It was a little frustrating as this is the second issue we have had to have this 2009 Saturn in the shop for. The first was a headlight wiring harness that caught fire and had to be replaced...funny but it was not covered by any warranty and it was not a recall issue (even though the service person said she had taken in several Outlooks for the same exact problem).
    I am hoping the car now runs without further issues, I really want to LOVE this car.

    As for dealers and recalls..I would never buy a used vehicle without a Car Fax or other type of report which would tell you of any issues as well as any recalls and if they had been done. ;)
  • gmcustsvcgmcustsvc Posts: 4,004
    mobaybaby ,
    Glad to hear your concerns have been addressed and resolved. Please feel free to email me with any other questions comments or concerns.
    Christina
    GM Customer Service
  • reefk29reefk29 Posts: 1
    Ineedto speak with a GM customer ServiceRep asap! We bought a 2007 Saturn Outlook2 months ago.. only43,000 we were drivingto San Diego and all of our gears broke and the transmission is gone. Me, my husband, and 3 small children were stranded on a moutain side for 5.5 hrs till the tow company came. We had it towed over 100 miles and didn't get home till 1am. Yes we paid out of pocket for that, and now it is in the shop and the transmission needs to be replaced. We DONOT WANT this vehicle anymore. My husband is getting ready to deploy and this is ridiculous!
  • gmcustsvcgmcustsvc Posts: 4,004
    colleen23,

    I would encourage you to get a second opinion from another GM dealership. I would be happy to see if your vehicle has a recall, just email me with your VIN.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,004
    reefk29,

    You can contact customer assistance at 1-800-553-6000. Hours: Mon to Sat, 8am to 9pm ET; Closed Sunday.

    Thank you,
    Caron, GM Customer Service
  • I have a 2007 Outlook XE AWD with 58,000 miles, I'm the original owner. I love the car but am concerned I got a lemon. Since I purchaed the vechicle I have had numerous transmission problems, from hard shifts to searching for the right gear. I particular when on the highway if I slow down due to traffic then try to excelerate the car hesitates and searches for the right gear, the car then seems to down shift to far and the engines screams. I have broguht it into service many times (two different saturn dealers, and now two chevy dealers) no one has been able to fix it.

    In additon, I also have acheck engine light that will no go off. The servie departments make repairs often reprograming or replacing the plugs and wires, but by the next day the light is back on. The car wil be going back again this week.

    My final problem is with the tracktion control. When it is cold or damp outside, the tracktion control warnign lights come on upon first starting, and remain on for about 2 miles. The light flashes that the traction control is off and to service the stabilatrack. This is another iussue the dealers can't seem to get right. this particular issue has been happing for about a year. The last dealer I went to for both the engine and stabiltrack issues told me everything was fixed, but when I picked up the car that night after work, the warnings came on as soon as I started the car. Unfortunately the service department was closed, so I had to take the car home.

    Luckly, everything has been under warranty, but I starting to consider dumping this wreck of a car.
  • jnance1974jnance1974 Posts: 2
    I have a 2008 Outlook with 87k miles. I drive to and from work on a flat freeway. Here is my experience: In the first 45k miles, this car needed a new transmission and a new water pump. In the second 45k miles, it has needed a new throttle, the wires behind both headlights melted together and needed to be replaced, and now, it needs yet ANOTHER transmission. GM paid for the 1st replaced transmission, I'm waiting to see if the 2nd replacement will be covered. The other items were not covered. In the meantime, I miss work to deal with these things and pay for a rental car. I bought a new car to AVOID significant car trouble for 5 years or so. I am going to buy huge car magnets for the sides of my car that say "Do NOT ever buy a GM product." I will be the biggest advertisement of how [non-permissible content removed] GM is. And to think our tax money bailed them out. Tax dollars hard at work. Lovely.
  • ppp123ppp123 Posts: 4
    saturnoutlook,

    I had similar problem with my Saturn. After two timing chain replacements and many days in the shop, the cylinder heads were replaced. The Chevy service department that you're taking your vehicle to should be contacting GM headquarters in Detroit on this problem. That's what the Saturn and Chevy service departments did in my case.

    I am also experiencing similar traction control problems even after the transmission was rebuilt. The problem is that the light does not stay on, so the service department can't determine the problem.
  • Much like your car, my engine has had the timing chain and the cylinder heads replaced. The cylinder head replacement did the trick for about a month, then it all started again.

    I also experience the same issue with the traction control. Everytime I bring it to the dealer the light goes out or if kept over night the light does not come on in the morning.

    I just wish someone could figure it out.
  • gmcustsvcgmcustsvc Posts: 4,004
    jnance1974,

    Do you currently have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,004
    saturnoutlook,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • Thank you for reaching out to me. Please provide me your email and I send you the requested information.
  • kyfdx@Edmundskyfdx@Edmunds Posts: 25,946
    Click on the member name for their e-mail..

    Moderator - Prices Paid, Lease Questions, SUVs

  • jnance1974jnance1974 Posts: 2
    Yes, it's 71-950495138. It's currently at a Cadillac dealership. Waiting to hear back from them regarding the claim.
  • gmcustsvcgmcustsvc Posts: 4,004
    jnance1974,
    It appears your agent was waiting on a diagnosis. Please let me know if you made it in to the dealer and if your agent has followed up with you. Have a great weekend!
    Christina
    GM Customer Service
  • I went to my Chevy dealer to pick up my now repaired Saturn Outlook today. They had the car for about a week, and did a few different repairs, including transmission, check engine light, rear axle noise and traction control light.

    Based on the paper work they made the follwing repairs:

    Axle - diagnosed bad seal, replaced and road tested

    Transmission - road test and check fluid, no other work performed (gues its my immagination the car doesn't shift)

    check engine light - caused by rear axle bearing (???)

    traction control light - no montion of repair or diagnosis so I guess they figured this was caused by the axle seal

    In addition they also state they did a 27 point inspection and road test and that I'm good to go.

    Well, after I picked up the car, I managed to make it out of the dealers packing lot before the traction control light came on. I immediately brought it right back to the service department where they all looked at me like I was crazy.

    WHY can't anyone fix this piece of JUNK. It appears GM services cars as well as they build them.
  • I have a 2010 Saturn Outlook that I bought with 9000 miles on it. Now at 17k miles on it, it is at the dealer for 2 weeks to fix the transmission / traction control problem. The light kept going on and slowing my car down. The dealer has identified the problem as a broken lever and pin. Here's the issue, the lever was sent in by overnight mail, but the pin is not able to be found at any dealer in the country so they are contacting the manufacturer. Before I bought this vehicle from CarMax, I researched this as best as I could, and didn't see any of these problems for this year, or 09. I love this SUV, it works for our family, and now I am concerned I too have a lemon. It's under mfr warranty so the dealer is paying for the repair work. I did buy the extended warranty and if anyone considers buying a saturn, fork out the extra money for the warranty - I have a feeling I'll be using it in the future. I tried to support our Detroit companies being from Michigan, and I am sorry that the auto makers of US vehicles are not supporting the Americans that do try to buy American. Tell your dealer to look at this possibility. The problem is they will have to tear apart the transmission, and in my case they gave me a crappy chevy rental vehicle that I can't fit my kids in. So, it costs them money and your dealer may not want to work with you. Try a different GM dealer that has a better reputation. The one I'm using in NC SO FAR seems on top of it and are being very professional with me. But 2 weeks without the only family car I own is not easy.
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