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Saturn Outlook Transmission Problems

145791029

Comments

  • Nojustice13,

    I'm sorry to hear about your frustrations with this situation. Can we look further into this? When you worked with Customer Service, did you have an SR#? Did you have the transmission flush done? Please email us this information so we can continue to assist.

    Best,
    Sarah
    GM Customer Service
  • Sarah,
    Im not really sure how much you can help me since noone else really has been able too. I do however find it funny that when i actually speak to someone about this being a KNOWN issue noone seems to know what im talking about. However a GM Customer Service rep responds to everyone of these complaints.

    Anyway i have the flush scheduled for next Wednesday because as stated i have no choice if im to a chance in GM owning that there is a problem.

    My SR# is 71-1011510774 & my rep is Maria. She has been as helpful as she can be, but to be honest i think its just a call center & someone reading from a script..."We contacted your dealer to discuss your issue, but because your vehicle is outside the Warranty window we can only recommend you do what the dealer recommends & if there continues to be a problem we will reevaluate at a later date"

    Wonder what all the GM employees would have done if the government hadnt taken my tax payer dollars to save their jobs....yeah i went there...
  • Good morning,

    Thank you for that information. As your case is already being handled by a District Specialist (to whom I would send a case if it needed to be escalated), it is not something that I can assist further with other than to explain further decisions made in the process.
    If you would like more information about the proceedings with your case, Maria is scheduled to call you next week on the 5th, or you can email us and we'll discuss it further from there.

    Best,
    Sarah
    GM Customer Service
  • fkarasfkaras Posts: 14
    i had a 2009 with 7K dead motor @ 22K whinny transmission,,, i was a lucky one . traded in for a new toyota fourunner, now this is a real strong car
  • Its been a month since I sent a message out looking for help. You responded to my message which I thank you for doing I sent all the info you needed and I havent heard anything since now my nice and expensive vechicle is just parked in my driveway like a christmas ornament since it doesnt work. I really have trust in gm that they can help me out with this issue thank you again.
  • I am so sorry for the delayed response! There may have been some missed communication between my co-worker and myself. Would you mind resending that email? I really appreciate it, and thank you for posting again.

    Regards,
    Sarah
    GM Customer Service
  • I have a 2007 Saturn Outlook and I am having issues with the traction control for starters. When a slip on the snow happens the message says turning off traction control, then it powers down the engine. I have had the recall done to the Outlook this summer. The car had codes for the TPS sensor lately. The first codes that were pulled were timing chain actuator or something like that, (0017). Our local mechanic told us to try using additive and change oil sooner because of oil sludge that he noticed. GM dealer told us to replace timing chain and every sensor on that side. I was told they had to pull the engine for a grand total of 3400.00 are you out of your minds, this is crazy! The car powers down on the highway and this is a safety issue with the vehicle and apparently I am not alone. I have owned GM most of my life and this by far is concept wise the car fits my needs perfectly but mechanically this is the worst thing they have ever built and now I am upside down and stuck with a problem that has been ignored. Anyone have ideas to what the real issue might be?
  • Orhnry,

    I see that you have been working with your dealership this year on a few different concerns. Have you set up a case with Customer Assistance already? Please email us more information if you are interested in doing so, including your name and user name, your contact information and the last 8 digits of your VIN, the name of your involved dealership and your current mileage.

    Thank you in advance,
    Sarah
    GM Customer Service
  • Had transmission module repaired and now power steering pump has gone out. Is this a common problem with the outlook? Does anyone know if it is covered under 100k warranty?
  • The Powertrain Warranty includes the following components of the vehicle for the first 5 years/100,000 miles, whichever comes first:

    Engine: Cylinder head, block, timing gears, timing
    chain, timing cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan, seals, gaskets,
    turbocharger, supercharger and all internal lubricated
    parts as well as manifolds, flywheel, water pump,
    harmonic balancer and engine mount. Timing belts are
    covered until the first scheduled maintenance interval.

    Transmission/Transaxle/Transfer Case: Case, all
    internal lubricated parts, torque converter, transfer case,
    transmission/transaxle mounts, seals, and gaskets.

    Drive Systems: Final drive housing, all internal
    lubricated parts, axle shafts and bearings, constant
    velocity joints, axle housing, propeller shafts, universal
    joints, wheel bearings, locking hubs, front differential
    actuator, supports , front and rear hub bearings,
    seals and gaskets.
  • I am livid. I bought an 07 Saturn, did some due diligence and read the reviews, saw nothing about the transmission issues, bought an '07 Outlook on Halloween and December 9th on my way to work, the transmission went nuts. I did not buy the extended warranty because those usually are not a good deal. I have no reverse and it appered it stayed in first gear and the RPMs's went way up!! I called a tow truck and took it to the JIm Keras Chevy dealership in Memphis, TN. I purchased from the Jim Keras Nissan dealership right next door. I found I had outstanding recall issues so I got the timing chain recall done and approx 2-4 weeks later my transmission died (at least partially) The Chevy dealership told me on the 9th it should be in the shop Tues the 13th (today) and they would call me. I had to rent a car and today I called them. Then they tell me it should be in the shop by the end of the week. And they will rent me a car if it is under warranty. It is 5 yrs old so I have my doubts, but I might have some powertrain warranty. I had a Yukon Denali prior to this that I loved, loved, loved except for the terrible gas mileage. I thought trading to a 6 cylinder would be great, 6 weeks and it craps out. I am most dissapointed. Should have bought a Honda Pilot. I was trying to support American companies, apparently that was stupid of me. Will keep you all posted on my experiences, after reading these I am not too hopeful . . . :sick:
  • I'm sorry to hear about your Saturn. If you were willing to email us the last 8 digits of your VIN, we could look into the warranty parameters on your vehicle. It would be helpful to include the mileage, as well. Please update us on what you learn from the dealership.

    Best,
    Sarah
    GM Customer Service
  • Thank you for your info, called the nearest dealership, started to explain the problem, they interrupted and said, "we know what the problem is, we have 30 of them in here for the same thing!!!!" 2 and a half weeks later, no hope of getting the car back any time soon, but they do give biweekly phone calls to keep us up to date. Took your advice and demanded an equal size loaner, which we have for the duration. Not happy that this happened, but customer service has been mostly positive.
  • hoppinheatherhoppinheather Posts: 1
    edited December 2011
    Hi, The traction Control / stability track light keeps coming on. Then it goes off again. This is occurring more frequently but we don't know what the issue is. Now the check engine light came on yesterday and then went off again today. I see that many people are having this problem, I have 47K miles on an 08 Outlook and we just bought it from the lease last month. Can anyone offer suggestions besides parking it in my driveway.
  • When the ESC system is turned off, TRACION OFF and ESC OFF will appear in the DIC, and the ESC/TCS lights will stay on solidly to alert you that the system is disabled. Have you seen a "SERVICE ESC" message in your DIC? Or has your vehicle already been evaluated for this by your servicing dealership?

    Sarah
    GM Customer Service
  • Saturn is STILL waiting at the dealership for the repair. In their most recent phone call update, I was told that a rep had to come and examine the cars to determine which repairs will be approved under the warranty. I cannot believe I have been without my vehicle for a month, and they still haven't decided how to fix it?!
  • Outlook8,

    Have you already opened a Customer Assistance case with us (I apologize if this is redundant and you already have been in touch with us via email; a co-worker helps out with the Edmunds email)? I would strongly recommend you doing so, if you haven't yet.

    I am very sorry for the inconvenience this has been, but thank you for your patience as we work to sort this out!
    Sarah
    GM Customer Service
  • marylowe06marylowe06 Posts: 1
    edited December 2011
    I purchased my 2008 Saturn Outlook from a Nissan Dealership in April of 2010. I noticed that this past September of 2011 my sunroof would drip a little. A month later I was driving and a steady stream of water came into my car. The next rain we had I actually had standing water on the floor board on the passanger side. I called a GM dealer and told them after doing some research that this is a common problem and it needs to be adressed, I was told it was my problem and the extenstion tube that I had researched was "general maintenance". I told them it certainly was not and was hung up on. Now the car will only heat when on defrost and that is barely working. Fast forward a few weeks and my car was acting funny when I was out so I called my mechanic and he told me to check the transmittion fluid and it was empty. I had it towed to a transmittion repair place and they checked it and said it was completely empty and that it was leaking but he didnt know where. Then I had it towed to Power Swain in NC they said it was overfilled (which is was not) and drained it and refilled it and said I was good to go. A week later I was driving it and came to a stop light and pressed the gas pedal and didnt go anywhere. Had it towed again back to Power Swain and recieved a good amount of attitude and had to cancel my entire day to get a rental.

    With all these problems and having 2 GM dealerships hang up on me I will NEVER buy another GM product ever. At this point my car is at the shop again (and these people have so much attitude when dealing with them) and I am now driving a GM rental which I dont particularly care for.

    As of today I am still without a car and getting more irriated as the day goes on.
  • I am sorry to hear about your experience. If you would like to open a Customer Assistance Case with us so we can document your concern, please don't hesitate to send us an email with more information, including your name/Edmunds username, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealerships (I realize they're posted here, but I am not the only Customer Service Representative who responds to emails from Edmunds).

    We look forward to assisting,
    Sarah
    GM Customer Service
  • Omg!im so upset after reading every post. I'm sitting in a hotel because my Saturn outlook 2009 decided to die on 1-95 this am. We were pulling onto the merge lane form the rest stop and my husband changed gears and the flipping car started sputtering and we were only going 20mph whie everyone else was going 70-80 mph. We could of been killed. It now sits at a Buick dealership until the morning. I'm over 4 hours away from home with my husband,son and father on new years day! I never received a recall either about the timing chain. Just the one about the headlight that we have already taken in 2x before and was planning on taking it in this week to fix it along with the seatbelt that doesnt work.
    We have 47,0000 miles on it and I could just cry. I need to get home and not be stuck here while This car most likely gets a new transmission. It had more coming out of the back and said something like reduced engine along with he check engine light on it. I do recall telling my husband that I noticed that it would kinda jump when I was at the light when I had my foot on the break. I can't believe this car hasn't been recalled.

    Lisa
  • So, the transmission was rebuilt on my 2008 Outlook at 42k miles. But will it happen again?
    Was the original problem rectified with the rebuild? Any answers would be much appreciated.
  • Good afternoon Lisa,
    I am sorry that you were stuck over the New Year holiday. Could we get an update on your situation, please?
    All the best,
    Sarah
    GM Customer Service
  • My wife's 2007 Saturn Outlook is in the shop with transmission problems. Aarg ... she love's this car! It's her baby! GM warranty don't fail me now! Here is the timeline ...

    December 29, 2011 - with 58,000 miles and no major problems with our 2007 Saturn Outlook, we noticed some slipping in the transmission around 20 MPH and 50 MPH speeds.

    December 30, 2011 - in the morning we noticed more transmission slipping and decided to bring it to the dealer. Dealer was overbooked with appointments and couldn't offer us a rental car without inspecting the car first. We decided to keep the car for the New Year's weekend. Drove no more than 1/4 mile from the dealer when the engine light came on for the first time EVER. Two minutes later, as my wife pulled the vehicle into the dealer for the second time, the car had an awful "bucket o' bolts" noise in the transmission. We left the car at the dealer, and were not offered a rental for the long weekend (again, dealer insisted that they could not give out a rental without looking at it first).

    January 2, 2012 - called the dealer at Noon, said their diagnostic computers were down & were playing catch-up. Finally heard back from the service department later in the day that there are problems with the transmission, however the onsite car rental guys were not working on January 2nd so we'd have to wait until January 3 to get a rental. Service guy indicated that the transmission repairs would be covered under warranty.

    January 3, 2012 - showed up at 8 AM to pickup a rental, and were told by the onsite rental guy (Enterprise) that they did not have any Chevy products on the lot to rent at the moment. They said "by policy" they could only rent us a GM/Chevy car. I drove my wife back to the house, went to work and we returned at the end of the day to pick up a Chevy Impala rental (didn't know they still made 'em).

    The car remains at the dealer and is expected to be repaired by Wednesday or Thursday (but no promises of course).

    We are diligent with servicing this vehicle, and have always driven it conservatively. We love this car and were disappointed that it broke down so swiftly with very, very few warning signs. I will re-post with any new updates.

    Geoff
  • Hello, i had the same problem in October of last year after constant complaining to the dealership about the car overheating and not going in gear. They took the car and said there were alot of parts that came loose and apart inside the engine. This got acknowledged after i had that big 60000 mile service on it done and right after that, the water pump went out. The GM dealer did get me a rental car for a week while they worked on my car, if your car is under warranty politely ask for a rental they owe you that.The biggest thing i learned from all this was GM knows there are problems with there Saturn engines and transmissions, these incidents are not isolated. Please make sure when you take your car in for a problem, make sure the service rep writes down exactly what you said the problem was, not there interpretation and find out what your rights are under your state lemon laws.
  • I am glad to hear that your vehicle has been diagnosed and being taken care of. Please be sure to post an update for us when you get your Saturn back, and if we can be of any assistance don't hesitate to get in touch with us via email with more information.
    Best,
    Sarah
    GM Customer Service
  • Continuing saga from me earlier posts.

    No one can fix my issue, have transmission issues I can only describe as failure to shift followed by heavy downshift and engine screaming and lots of hesitations. Also every morning I awake to a car that flashes all kinds of warnings, such as service traction control and a check engine light. usually after about a mile the traction control lights go out but the check engine light remains.

    Most recently, the dealer has been unable to find anything, first they replaced an ignition coil which seemed to resolve the problem, but within a week it was back. the dealer once again replaced the same ignition coil, this time it lasted a day. Last week I was at the dealer and they said they could not figure our the problem, the codes were bouncing around and they couldn't isolate the issue, but as a bonus the light was off, only to return later that day.

    Now its another day off of work to go wait at the dealer and hope someone can fix it. The car has 70K miles on it, I'm the original owner and these problems started about a year after I got the car. I have been through multiple dealers, two different Saturn dealers and two chevy dealers. I do not want to buy another car, but I'm running out of patience.
  • I'm glad your problems were resolved. I have experienced similar problems with the dealer attempting similar fixes. Unfortunately, I've been through two ignition ciol replacements. the first one lasted a few weeks and the second one lasted a day. Now the dealer is at a loss.
  • My husband bought me a 2008 saturn outlook XR in April 2011, I've had problems with the stability traction which was repaired. When it rain, there was leaking from the emergency brake which was repaired...apparently the recall was not completed correctly due to the sunroof drainage tubes. Now I'm having problems with hesitation and sounds as though the transmission is slipping slightly also when i go to put in reverse there is some hesitation too. I am having my car looked out this wednesday and as you would know it the warranty has ran out as it was either 12 mos. or 12k. However, will the powertrain warranty cover any issues found with the transmission? Is there anyway to find out the definite warranty/recall information on my vehicle? Any and all help would be appreciated.

    Thx....
  • Lookie11,
    We would be able to provide specific warranty parameters and coverage information to you if you were to email us the last 8 digits of your VIN.

    Generally speaking, the powertrain warranty on your vehicle will cover the following components:
    Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan, seals, gaskets,
    turbocharger, supercharger and all internal lubricated
    parts as well as manifolds, flywheel, water pump,
    harmonic balancer and engine mount. Timing belts are
    covered until the first scheduled maintenance interval.
    Transmission/Transaxle/Transfer Case: Case, all
    internal lubricated parts, torque converter, transfer case,
    transmission/transaxle mounts, seals, and gaskets.
    Drive Systems: Final drive housing, all internal
    lubricated parts, axle shafts and bearings, constant
    velocity joints, axle housing, propeller shafts, universal
    joints, wheel bearings, locking hubs, front differential
    actuator, supports, front and rear hub bearings,
    seals and gaskets

    I hope this is helpful!
    Sarah
    GM Customer Service
  • Also, I forgot to mention, but please do keep us updated on the progress of your visit on Wednesday. We are available to follow up on this if need be.
    Sarah
    GM Customer Service
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