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Saturn Outlook Transmission Problems

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  • lam48lam48 Posts: 1
    edited February 2012
    I have a 2007 Outlook (purchased new) which I've taken into the shop no fewer than 5 times since October. First, it started off with service Stabilitrak / Traction Control and the service Brake System light. Although the dealer got multiple codes off of the car, they could not find an issue until about the third (maybe fourth) time in. They replaced the Master Cylinder since brake fluid was leaking out causing the lights to activate. So, they thought the problem was fixed. No sooner was it fixed, that the lights were back on (within 48 hours) and the Stabilitrak and Check Engine Light were on. Although there were multiple codes in the system, the dealer had a hard time figuring out the issue. They ended up replacing the fuse box. So far so good, but in the meantime, I had also been experiencing transmission issues which they quickly dismissed as not being an issue with my year Outlook. The car actually stalled when switching from Drive to Reverse. In switching from Park to Drive, the car, on numerous occasions, won't go, and I have to switch back to Park then Drive to get it to go into gear. Other times I've waited, put my foot on the accelerator which just revs the engine and the car will hesitate and then lurch forward after 5-7 seconds. Last night, my husband and I were driving home and we were just turning a corner after being stopped at a red light and as we were picking up speed (around 30-35 mph), the car would not accelerate any faster. We both panicked because it felt like the car was just going to cut off. I am scheduled to visit the dealer tomorrow but this is COMPLETELY unsafe. This is the car I take the kids around in, and I am extremely nervous driving it now. Of course when the service techs go on road tests with me, the issues do not replicate, but this is ridiculous. I have a video of the issue occurring right in front of my house which I will show them on my NEXT visit. Apparently this is not a new problem and GM should take the appropriate steps and address customer complaints regarding transmissions quickly. This is a true safety issue. We'll see how tomorrow's visit goes, but I have spent a lot of time in my dealer's waiting room and just need them to do what needs to be done which is replace my transmission. Shame on GM for not issuing a recall on this and the stabilitrak issue and not putting notice to the dealerships that these problems are widespread. I feel like I'm looked at with suspicion as I describe ALL of my car problems whenever I go in, like I'm making this stuff up. I really have better ways of spending my time. BTW, my neighbor bought the same car as us, had transmission and other issues and I just saw them drive home in their new non-GM car this morning. They could not stand the unreliability. Sorry GM, although you maybe the #1 seller right now, you are last in my book.
  • I've been watching your posts over the past few months, and had wanted to trust your case to your agent. However, I would definitely like to follow up with your agent on this - as Christina generally sets up the cases would you please get me your case number? If nothing else, I can get you an update on what your agent is/has been doing.

    Thanks,
    Sarah
    GM Customer Service
  • I hope that today's visit goes well, and if you are interested in opening up a service request with us, please send us an email with more information (include your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your dealership).
    Regards,
    Sarah
    GM Customer Service
  • sjraffsjraff Posts: 1
    edited February 2012
    I have read most of these concerns on this website with this particular vehicle and I feel your pain people! I've dealt with it all...Service Stabilitrac, Service Traction Control, Service Engine Soon, Replacing the timing chain, Leaking steering rack, bad power steering pump, Washer fluid heater disconnected, headlight issues, radio issues, broken gas gauge...you name it. Not to mention I was treated poorly by a local Chevy garage at the beginning of these issues. They did not want to touch my Saturn. Which meant I had to have it worked on 45 minutes away at a more friendly Chevy garage. Many times the vehicle had to be towed in. That vehicle was so unsafe and GM was unable to provide me any real solution to fix it.

    After countless visits to the garage and hundreds of dollars dropped into my 2007 Saturn Outlook, my relationship with it is finally over! Along with my life long love affair with the General Motors Product. I was able to safely drive away from the dealership last night in my new Honda Pilot!

    Good luck guys!
  • I'm sorry that, in the end, we weren't able to restore your confidence. I hope that your new vehicle serves you well!
    Sarah
    GM Customer Service
  • fkarasfkaras Posts: 14
    I bought a new 2009 Outlook in 2009 and it did all the same issues........ what a lemon... i was also happy when i drove off the lot with a new Toyota 4 Runner. never to return for break downs again ...
  • i guess i spoke too soon about my truck all fixed.....here i go again back to the dealership (Monday, Feb. 20th) for basically the same problem i brought it in the last time....driverside front end knocking noise when slowly pulling in/backing out of my drive way, parking spot, etc......of course i'm out of warranty so this one is going t cost me....i just can't believe i'm going back to the dealership thought by them replacing the steering gear bushings - FWD and the power steering pump that the issue was resolved but i guess not....There is also the rattle noise back by the steering wheel as well.....UGH!
  • Thanks for the update, lookie11. As you're going back in for the same concern you were just at the dealership for, we would get a Service Request set up for you and then to your District Specialist. If you would like to get this done, please send us an email at the address located in my profile with more information (please include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership). My coworker Christina would advise you from there.

    Regards,
    Sarah
    GM Customer Service
  • Okay...will do
  • fkarasfkaras Posts: 14
    garbage can type sound is the timing chain and adjusters. had it done it
  • I purchased a used 2008 Saturn Outlook in July 2011, less than 7mths ago. I have already replaced the power steering pump within the first three months of owning it. Now my check engine light came on while I was driving home from the store tonight. When I stopped at the store I tried to put my car in reverse, but it wouldn’t move. Then I put the car back into drive it wouldn’t move. Then the engine light came on. Right before I stopped at the store it was not accelerating right. It kept jerking back and forth. I have never had so many problems with a used vehicle. I bought a used GMC Envoy in 2005 and had it for 6 years before trading it in to purchase this vehicle and I never had any problems with it. All I replaced in that vehicle was basic things, such as brakes. I am wishing I had never traded that vehicle in to buy this one. To top it all off I don’t think this is covered under warranty. Somebody please help me.
    Melpolo
  • Sarah, I hope you can help me. I have a 2009 Saturn Outlook. This past Fall, I too had hesitation, like others, especially when going up inclines. I took my car for service and was told that there was a computer software upgrade for the car that would fix it. It didn't, I took it back in, and was told the throttle body had to be cleaned out. That cost me $180 dollars, took the car home, the next day, it happened again. I took it back in, was told that my spark plug had cracked so that was replaced. It had been running fine, then it happened again today, with my entire family in the car, returning from a weekend trip, in the snow. Scared everyone. Anyway, this is really bothering me and wanted to know what should I do. FIrst off, I am wondering if I spent $180 of something that wasn't. Second, will this continue to happen. I am slowly loosing confidence in the mechanics and the car, and I really love the car. If you can provide me some assistance, I would really appreciate it.

    thedears
  • If we can look into the warranty coverage on your vehicle for you, we'd be happy to do so. Please send us an email at the address located in my profile with the last 8 digits of your VIN and include the details of your inquiry as well.

    Regards,
    Sarah
    GM Customer Service
  • If you haven't gotten in touch with us via email already (my coworker Christina answers incoming emails from the forums), please do send us more information and we would be happy to look into this with you. Include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, the name of your dealership, and details about your current concern (or, if you like, you can include a link to this page in your email).
    Best,
    Sarah
    GM Customer Service
  • Just got my 2008 Outlook back a couple months ago for a steering system replacement. Now the transmission has failed. It started making some grinding noises and whinning. Then it started to clunk into gears, then it started missing gears, finally it really struggled to get into reverse. This took about 2 days to happen. Ive always disliked the transmission and thought it felt sloppy but now its dead. I had to have it towed to the dealership to diagnose, hopefully I will hear something by Thursday. Wonder whats next to fail? Probably traction control or engine from what Ive seen on this forum. Might be selling it off after this tranny fix.
  • Just got a call from the Dealership.....apparently they had to retork the bolts from when they rebuilt the transmission and while the truck was on the lift, there was a minor leak from the tranny (when it was rebuilt) so they replaced the seal as well....no charge for anything...I will update when I get the truck back today and do my own test drive....now hopefully this will be the last time I need to go back to the dealership for anything major....(crossing my fingers)......
  • I guess we've been lucky. We've gone through the leaks, the headlights, the mirror heater the timing belt last December and just this weekend, we were stranded on I-5 because of our transmission went out. I say we've been lucky because our warranty expires in two months. We've only got 63 thousand and change on our odometer but we have had many things go wrong with our Outlook. All of the problems we've had have been repaired, so far. Our Saturn's transmission is at the Chevy dealer as I write this torn apart. The Service manager let me go back into the repair shop and showed me all of the damage that occurred when a part broke inside the transmission. My wife loves her Outlook and so far GM has been standing behind the repairs. It seems like an awful lot of things have gone wrong with this vehicle over the 4 years and change we've had this Crossover. I for one am torn on how I feel about GM. They have repaired everything, but there has been alot of inconvenience with our vehicle in the shop. That and since Saturn went out of business the only place to get warranty work done is about 30 miles away. Gives one pause when considering GM products.
  • I am very sorry for the inconvenience you've experienced from having to travel 30 miles to have repair work done, wifesdarisagm. I hope that the current repair goes well, and if we can be of any assistance please don't hesitate to get in touch with us via email at the address located in my profile.

    Regards,
    Sarah
    GM Customer Service
  • Oh no! I remember messaging you back at that point for the steering concern, and I'm sorry to hear that you have yet another problem so soon! If you would like to get a Service Request set up through us, please don't hesitate to get in touch via email. Nevertheless, I look forward to hearing more on Thursday.

    Sarah
    GM Customer Service
  • Good to hear from you, lookie11, and I'm also glad to hear that your dealership has been able to find both the leak and the bolts that needed attention. Looking forward to an additional update after your test drive!

    Sarah
    GM Customer Service
  • Looks like it is the 3-5-Reverse clutch wave plate. I think there is a bulletin on that one. Anyway, I hope they do a good job of cleaning, flushing, and replacing all damaged parts. Time will tell...
  • Test drove truck and all seems to be fine as of right now....i will keep my fingers crossed as well as my toes and everything else....The dealership has been great with everything and I do appreciate all that they have done....hopefully GM will get involved some how some way and help out with all these issues.....wish me luck!!!!
  • So the dealer has had my truck for 4 days and they still havent removed the transmission. Day 1 they told me they thought it was the 3-5-R plate, three days later they explain that they wont actualy know until next week. Looks like this is going to be a while. At least they got me a loaner!
  • Okay, day 7 and they got the tranny open and decided to replace parts instead of installing a new transmission. Parts on order will take 3 days so probably wont be done till late next week.
  • This is day 10 and our service advisor has told us they have went through three rebuild kits for our Outlook. Seems as though when they get it put back together something else in the transmission doesn't work. I don't understand why they just don't put in a new transmission. The long and the short of it, I just hope they get the car working correctly. I have a rental so no rush there.
  • redleg83redleg83 Posts: 5
    I feel your pain. We too bought a new 2007 Outlook. In our 5 years of ownership the vehicle has been in the shop countless times for many of the same reasons you have listed. Latest visit was two weeks ago - now it appears we'll be dropping it off tonight for power steering issues...again. Although the Dealerships have supported us, and while my spouse has enjoyed the roominess, look...we're finally fed up -- we simply are done with this SUV. And for the "GMC" ease droppers....we looked at replacing the Saturn with a 2012 Enclave...but have noted (thx to the internet) that the problems inherent in the Saturn are continued in the Enclave. Our love affair with our Saturn (and GM) is soon to end...just wish you all could have made the car as reliable as my 2002 GMC 2500HD. Next vehicle will be either a Toyota or a BMW. :sick:
  • Day 16 in the shop and supposively they will have it done tomorrow, Ill believe it when im in the drivers seat. We have been given a rental but its tight in a Chevy Malibu with a rear facing and front facing car seat in the back!
  • We got our Outlook back and we were told they put in three rebuild its into this transmission. The car seems to run great. My wife really likes her Outlook. I'm just concerned about the many, many things that have gone wrong with her car. I am thankful that GM has come through each time and honored the warranty,,,,,,,,it just gives one pause when you consider the amount of repairs we've had and only have 63 thousand and change on the car.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm glad to hear that you've gotten your Outlook back and that it's running well! I hope that this keeps you and your wife going for many more miles; if something should come up, please let us know.
    Sarah
    GM Customer Service
  • Well Sarah maybe you can help me, I have been fighting with GM over my Outlook for a while. The power steering unit went out a few months ago of course when I did not have the money to fix it, the GM dealer near me explained that it was not covered under warranty, but they had recieved numerous bulletins on the issue. My guess was that the issue had not caused enough deaths yet. Now I have a check engine light, the traction control turns on and off constantly, my front end makes noise when turning, basically the car is a piece of crap and from what I am reading I am not the only one with these problems. I have a mechanic schedueled to work on it tomorrow hopefully it don't break the bank but it probably will. Oh yeah one more thing the power train warranty is still valid.

    Thank you
    Joey
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