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Mazda6 Engine Problems

I have a 2007 MAZDA 6 I bought new last spring. I have changed the oil 3 times since new and have 11,000 miles on the car. My 7th and last MAZDA. The engine went bad. Bad knocking. Without even looking at the inside of the engine Mazda refuses to honor the warranty because, GET THIS CRAP, they require the VIN number and milage to be on the Auto Zone receipts from when I bought the oil and filters! Who has that? I will send anyone who wants a copy of the letter of rejection from MAZDA NORTH AMERICA Inc.,
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Comments

  • jbahjbah Posts: 23
    I have an '04 M6s that has been using a lot of oil. After two years of complaining about it, Mazda finally did an oil consumption test. They have confirmed that the car is using 1.5-2 Qts every 1500 miles. I am wondering if anyone with a similar problem has posted. I looked around but couldn't find. The service guy told me they may want to replace the engine! I am not sure I want this car back after that ordeal. I already had the clutch redone (29K), the seat replaced, two fan modules, sunroof seal, window track adjustments, reverse light switch, and a few other things. I am not happy about this car after a mere 40k miles or so. Anyone have a similar experience?
  • jkeef2jkeef2 Posts: 11
    I have a 2006 M6 with 32000 miles. on my way home from work the engine started to knock. The dealer drained my oil said that there was only 1.5 quarts in the engine and that the repair would not be covered under warrenty. So I am stuck with a blown engine that will cost $5500. There are many others out there that have had the same fate as me. Most have stated that the pcv valve malfunctioned and vacumed oil out of the engine.
  • jbahjbah Posts: 23
    WHAT!! what do you mean "not covered"? I would get a lawyer and get your money back. I have the feeling this is another secret that no one is talking about like my clutch issue. If I didn't have the ear I have, I wouldn't have checked my oil either. But, I could just tell when the car needed oil. I was consistently over a 1.5 qt short between my oil changes. I would love to know how big this problem really is. M6S a :lemon:?
  • jkeef2jkeef2 Posts: 11
    I am going to continue to fight with Mazda until they pay for this or give me proof that it is indeed neglect. They are considering the lack of oil as neglect.. They seem to think that there is no way that any part of the engine could break and consume the oil. I have all receipts as "required" for warranty. The owners manual states that the "owner should check the oil every time they get gas". Realistically it comes down to the word "should". I have done all work on the car myself and it has never used any oil until now.
  • jbahjbah Posts: 23
    that's crazy, who in their right mind is going to check their oil every time they get gas? regardless, no car I ever owned in my 20 years driving has a car EVER used so much oil. How can it burn that much oil?
  • patpat Posts: 10,421
    Back in the olden days ;) when all gas stations were actually full-service stations, the attendant would check the oil and wash the front and back windshields while the gas was pumping into the tank. This happened with every fill-up. :)

    But I agree, it seems far-fetched that jkeef2's engine could have burned THAT much oil - let us know what happens.
  • jeffyscottjeffyscott Posts: 3,855
    They are considering the lack of oil as neglect. I have done all work on the car myself...

    Are they really saying the neglect was that you did not notice it had somehow lost 3 quarts of oil, or are they maybe claiming you did something wrong when servicing it yourself, that caused the oil loss?
  • moparbadmoparbad Posts: 3,842
    2.3L or 3.0L?
  • jkeef2jkeef2 Posts: 11
    2.3L Check out link title they have and owners forum that discusses many different problems with the mazda6.">link title
  • moparbadmoparbad Posts: 3,842
    2.3L has a reputation for reliability. Very few issues. Oil consumption is uncommon.
  • jkeef2jkeef2 Posts: 11
    link title read before you judge. It seems common enough to me.
  • moparbadmoparbad Posts: 3,842
    It is only common if you fail to keep perspective.
    There are NOT numerous posts on Mazda6Club complaining about oil consumption.
    Mechanical problems occur to a degree with every type of automobile, however, while Mazda is not the best nor the worst, oil consumption with the 2.3L is uncommon.
  • jkeef2jkeef2 Posts: 11
    In the small group that is on the web site there are a note worthy amount. yes I agree that all automobiles have fault that was never the issue. while the group may huge there are enough people who do service and take care of there cars that still have issues. I don't know where you get your information from. I would like to know. Are you an automobile expert or just some one who reads car and driver for all there reference material.
  • moparbadmoparbad Posts: 3,842
    Are you an automobile expert or just some one who reads car and driver for all there reference material.

    Now, that's funny. :D
  • aviboy97aviboy97 Posts: 3,159
    Toyota is regarded at the most reliable brand in the world. Toyota also is the leader in engines that cause engine sludge and causes engines to blow, and Toyota will not cover these engines. This group is in the tens of thousands, where as the 2.3L oil consumption issue is a hand full of people. Take that as you may. Every vehicle has issues, no matter who makes it.

    What year is your 2.3? I have a 2005 2.3 with 33K, no issues of anykind.
  • jkeef2jkeef2 Posts: 11
    06 32k bought new 14 months ago.
  • aviboy97aviboy97 Posts: 3,159
    Refresh my memory...is your local dealer helping you out? If not, I would push for them to call their district service rep. and have them tell him/her what is going on. This is a rare circumstance for this engine.
  • jkeef2jkeef2 Posts: 11
    I have talked to the dealer, the factory service rep. and mazda customer service and none of them can even see my point of view as far as what a warranty is and what should be covered. I asked if there was a regional factory rep. or someone higher up the chain that would be willing to take a look at the issues with my car. The customer service rep. told me that there was no one higher than the factory district rep. who made the call as to what would be done. I find it hard to believe that the district rep. doesn't have a boss.
  • moparbadmoparbad Posts: 3,842
    Check the warranty manual closely. I believe there is a arbitration clause/procedure for warranty disputes.
  • dtownfbdtownfb Posts: 2,915
    This seems like it should be an easy case. If you have the receipts showing regular oil changes, I'm not sure how they can claim neglect? HOw many miles before had you changed the oil?

    Stupid question...Does the Mazda 6 have a "low Oil" light?
  • blufz1blufz1 Posts: 2,045
    This is very unfortunate. Stay after them. I think the thing to be taken from this is just let the dealer perform all maintenance and oil changes till the warranty expires. That way the negligence if any would be the dealer's problem or some catastrophic engine which they would more likely have to replace. Just my .02.
  • jbahjbah Posts: 23
    Mazda is replacing my motor,,,go figure. Haven't got an answer as to why yet, but I'll keep you posted. :mad:
  • dtownfbdtownfb Posts: 2,915
    I'll disagree with you on this one. The lesson is to get the maintenance done and keep all receipts (which the OP did).

    Oil changes are easy to do and lots of people like to do it themselves. And are quite capable. Many owner's manuals even have detailed instructions on how to do it. If you do it yourself, keep all receipts and keep track of the date changed in the owners manual. Dated receipts along with oil analysis can resolve any questions.

    This sounds like Mazda trying to play hardball and not foot the $5000 bill.
  • dtownfbdtownfb Posts: 2,915
    Congratulations! I would keep after them for an explanation to the problem.
  • jeffyscottjeffyscott Posts: 3,855
    What do you save by changing your own oil? Maybe $10 per change? I'd rather avoid the risk of a hassle, should a problem occur, and let the dealer do the changes.
  • blufz1blufz1 Posts: 2,045
    It's not about whether the owner can change his/her own oil. It's about your position vs. the dealer/mfg. if there is an oiling problem during the warranty period.
  • jkeef2jkeef2 Posts: 11
    I would have to agree. The Mazda 6 I have has a low oil pressure light. One would think that a low amount of oil in the engine would also cause the light to come on. The light never came on so this tells me that the engine should have had adequate oil for lubrication. Mazda told me that there was no correlation between the two.
  • dtownfbdtownfb Posts: 2,915
    I agree about changing it on your own but there are people who like to work on their own car. Plus for some people saving $10 is important. Anyone can correctly learn to change the oil in their car which is why some manufacturers include directions in the owner's manual. It's in my 2004 Quest manual. I have changed it on my 2000 Intrigue several times until I realized it saved me time just getting it done at my local Monroe Muffler. Personally, dealership charge too many hours and too much for labor. I hate paying for a tire rotation when they are performing an inspection.

    Again the key thing is to do the maintenance and keep receipts and there should not be a problem. An oil analysis can determine if the oil still has its lubricating properties which is all that matters in this case as there is something obviously wrong with the OP vehicle.
  • jkeef2jkeef2 Posts: 11
    It's kinda hard to do an oil analysis when the dealer drains the oil and then refills with new oil. I have no idea if they discarded the oil or what. I don't think that they sent it for analysis because they had made a determination on my car the next day. To all Mazda owners make sure that your documentation is proper. I was told that writing the information down in a note book is not what they deem as proper. My receipts are from a local service shop so they couldn't throw this wild card at me.
  • dtownfbdtownfb Posts: 2,915
    You also need your receipts showing you purchased the oil and filter.
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