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Cadillac DTS auto lights problem

2

Comments

  • bobjaxflbobjaxfl Posts: 1
    I am also having issues not only with my headlights going on and off at odd times but also recently discovered intermittent failure of my driver side headlamp. My question is why do the service writers look at you like you have three heads when you tell them of these issues? Obviously they have heard these complaints before, where do we find the service bulletins for these common complaints? I just had the car back in (4th try) about a knocking noise coming from the rear of the car on cool or cold mornings. I had to research myself and and i was able to tell them that it was a fuel canister valve issue! now its fixed.
    Besides the headlamp issue I also have a radio issue - reception sucks big time on am & fm but really bad on am stations. I have also had several occasions where the radio didn't work at all and when i shut he car off and restarted it, everything was fine. No idea if all of these issues are connected, but I think its computer related. What school or class do the service writers take so they can act like they have never heard of any of these complaints, WHAT CAN WE DO??
  • ggaterggater Posts: 2
    Cadillac replaced the power supplys under warranty for our DTS. When I first discussed the problem the dealer questioned whether headlamps would be covered. I protested that it wasn't the head lamp but the power supply and then it was paid.
  • gmcustsvcgmcustsvc Posts: 4,001
    bobjaxfl,
    Can you please email me with your VIN and concerns? I would like to look into this further.
    Christina
    GM Customer Service
  • Does anyone at Cadillac read this forum? Surely there must be someone there that recognizes the serious problem of having a dashboard so dim that you can't see what your speed is. Just seems to me that this would not be that hard to fix...
  • jcg20jcg20 Posts: 9
    I have the same problem with my dash lights and the dealer refuses to acknowedge my problem,making me look stupid and me knowing how inept Cadillac Techs are.Do you have a fix for this problem? i've had the lamp switch replaced and the dash sensor replaced 4 times,nothing helps.
  • gmcustsvcgmcustsvc Posts: 4,001
    jcg20,
    Thank you for your post. Can you email me with your VIN, current mileage, and dealer of choice? I look forward to your email.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • jcg20jcg20 Posts: 9
    VIN 1G6KD57Y07U181709
    MILAGE IS 57,000
    I HAVE A GM EXTENDED WARRENTY.
    HARRYS CADILLAC,ASHEVILLE,NC
  • Christina...my VIN number is 1G6KD57Y17U100703, current mileage is 67,000 and my preferred dealer is Benson Cadillac, Spartanburg, SC. I reported this problem multiple times well before my warranty expired and have had no success in getting it fixed. I would appreciate any help you may offer. Thanks.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    edited May 2012
    Good morning louiephipps,

    I checked your VIN and do not see any open recalls on your DTS at this time; you are still within the following warranties until the date/mileage indicated (whichever comes first):
    Corrosion Limited Warranty until 06/24/2012 (Unlimited mileage)
    Emission Select Component Ltd Warranty until 06/24/2014 or 80,010 MI

    I'm sorry that you weren't able to get this taken care of while under your warranty; we can explore any available options if you were to send the following information to socialmedia@gm.com: your name/Edmunds username, phone number(s) and current address. This would enable us to open a Service Request and look further into the situation.
    All the best,
    Sarah
    GM Customer Service
  • Sarah...I don't quite understand where I am to send the information you requested. If I send it to "social media" without any explanation will the person opening the document know what to do with it? Louie
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning Louie,

    My coworker Christina (who also posts now and again out on Edmunds) responds to incoming emails from this forum. If you include your Edmunds username, she is able to search the forum to gather more information, but if you were to include a description of the situation in your email that would also be helpful for her.

    I hope this helps to clarify a bit how we do things on our end,
    Sarah
    GM Customer Service
  • jcg20jcg20 Posts: 9
    manuel mode does not improve anything,Cadillac has a big problem and won't fix it,
  • jcg20jcg20 Posts: 9
    WHEN THE TWILIGHT SENTINEL IS FULLY COVERED ,THE DASH LIGHTS GO "OFF"AND HEADLIGHTS COME "ON",THAT'S WHAT HAPPENS ON CLOUDY DAYS MOVING IN AND OUT OF DAYLIGHT(CLOUDS) ,THAT'S NOT NORMAL,CADILLAC TECHS,(A JOKE) DISMISS THIS OUT OF IGNORANCE.
  • Sarah, my user name is louiephipps. Briefly, here is my problem. My car is a 2007 DTS that I purchased new in March of 2007. Shortly thereafter I took the car to Benson Cadillac in Spartanburg, SC to tell them that the automatic lights were not working properly. I explained that when I leave my carport on a bright, sunny day the headlights will stay on for anywhere from 10 to 30 minutes before they suddenly go off. Oddly, if the weather is very cloudy or completely overcast the lights go off within a minute after starting the car. In my mind, it appears to me that the problem lies in the sensor mounted on top of the dash, otherwise why would it work properly in one scenario but not the other? The problem with this is not the fact that the headlights are on but that the dashlights are very, very dim...to the point that if there is any reflection on the dash it is impossible to read the dash information, most importantly the speed. In my opinion it is a driving hazard until the headlights finally go off and the dash illuminates properly. I have also taken the car to Bradshaw Cadillac in Greer. In both cases, a work order was not written up. Instead, the service manager at both dealers gave me a lecture on how the auto lights work, etc., clearly implying that I must be getting senile and do not know what's going on. I have been driving the car for 5 years now and have learned to live with the problem, however I feel that if someone would present the problem to a Cadillac engineer for investigation that it could be solved. Thank you.
  • jcg20jcg20 Posts: 9
    These girls don't have a clue what's going on,write a letter to GM headquarters to the CEO and see if he will do something.
  • Kirstie@EdmundsKirstie@Edmunds Posts: 10,676
    Let's not be unkind.
    The GM reps' function in these forums is not to diagnose and fix issues. Their purpose is to help compile information on common problems & complaints, and when possible, to help the owners by contacting the dealerships to see if they can assist in resolving problems.

    It is probably worthwhile taking the design complaint to a higher level, but perhaps there is a solution out there for the issue that could be implemented.

    Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.

  • Kirstie...you stated "It is probably worthwhile taking the design complaint to a higher level". That is what I have been trying to get accomplished in this post for 5 years now. As far as writing the CEO of GM, I actually tried that 2 or 3 years ago but never heard anything. I'm still convinced that if this could be presented to a Cadillac engineer they could probably solve the problem. In the meantime if someone could just arrange to have the twiight sensor replaced that could possibly clear up everything.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    edited June 2012
    Good afternoon louiephipps,

    This is a great synopsis! If you wanted to include this in the email to socialmedia@gm.com containing your name/Edmunds username, phone number(s), current address, the last 8 of your VIN and mileage, we would be happy to get started with the Service Request.

    All the best,
    Sarah
    GM Customer Service
  • jcg20jcg20 Posts: 9
    I have looked all around the net and I find lots of people with dashlight problems,I also know of 2 2007 CADDY DTS owners that sold thier cars for the same reasons. there is a big problem here that GM is overlooking and dealerships know and won't say or they are inept. it's the people at the plant that messed up.
  • I am also having problems with my 2006 DTS. at dusk and when it is dark my passenger head light will go off. I can turn the switch off and back on and it comes on. I will have to do this several times. then it will stay on. I tried to cover the sensor on the dash and it make the driver side head light go out.
    Took the car to our dealer ship and they want to replace the headlight for 490.00. but the light is not the problem. it is in the sensor. How do I make these people understand that is not the light.
    Any help is greatly appreciated.
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