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Rental Car Experiences?

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  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,356
    edited May 23

    Oh I see....you file first with AMEX, to avoid a possible jack in your premiums if you make a claim on your own insurance. Doesn't cover liability however.

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  • fintailfintail Posts: 34,013

    Yes, it's rental supplement insurance, you need to have your own liability. Still a lot cheaper than the stuff the agencies offer, and would save you if they seek out a hairline scratch upon return.

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    At Hertz, we have a special form to indicate damage that the agent goes over with the client and then they both sign off on it and both sides have copies just in case a later problem arises. I did it with a few customers and I was more picky then they were actually and a couple said it was no big deal! When I rent, it is a big deal so I go over the vehicle with a fine tooth comb. Even when I was long distance driving a few months back, I showed the chase driver "everything" and they usually rolled their eyes when it was my turn but what the hell, I wanted my [non-permissible content removed] covered! Even when I was accused of causing damage last year, I made it a point to put on the accident form that there was no way I could have done that damage especially with the rust in there. Of course, they finally had to agree with me since there was rust and we all know it doesn't rust over in 5 minutes! Point being folks, do your due diligence when renting any vehicle and take the extra time to document everything no matter how long it takes. Busy day today with 45 reservations but it is a holiday weekend...and minivans were at a premium. We made multiple airport runs to get the needed inventory. Since I'm at an HLE location, most of our vehicles are higher mileage unless a customer drops off a vehicle from another location. So haven't driven that much that was interesting. And right now, I have no plans to go back to the long distance driving anytime soon as it's just too hard on my spine but if they call me and I am off from Hertz, of course I'd go! :)

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • berriberri Posts: 4,238

    Sandman, I'm Hertz Gold, but generally pick up at airports. No one shows me anything. Just go to the slot number, check out the car and then deal with some rent a cop at the exit. However, so far Hertz has never tried any nickel and dime crap on me. I once was picking up a car that wouldn't start and darn, it took me over half an hour to find someone at Hertz to help. Granted it was a night flight arrival, but the operation is 24 hours. Can't recall anymore where, I think either SEA or LAS.

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    HLE's, Hertz's Local Edition, are a whole different animal and mimic the local Enterprise offices in their entirety I think with the lower prices and the pick up/take home feature. From what I hear, the airport prices are always a bit higher but another option is to go to Dollar/Thrifty...owned by Hertz now but seem to charge less. We supply vehicles to the local offices when needed from my location. Just curious, do you take out their insurance or just use your own?

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    A quick question to y'all who rent vehicles for business or whatever. Do y'all take out the Hertz insurance or use your personal auto insurance? Since I am a driver, I don't get to hear the sales pitch but I do remember using our own the last time I rented a vehicle even though they put on the full court press to get me to purchase theirs. I know it adds to the bottom line of the rental, but just wondering if folks actually take it out. Have never heard any stories about folks who don't and then have an accident...wonder how that actually works?

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • fintailfintail Posts: 34,013

    I never use the rental company insurance in the US - for shorter term rentals I just live on the edge with my own insurance, for longer term, I use the Amex insurance.

    When in Europe, I usually get rental company insurance, just for peace of mind.

    The agents are in a sales role and no doubt get commission, so they are going to try to convince you. It's nice for peace of mind, but sometimes pricey. I think for most people, your personal insurance would cover it just like it would your own car.

    In rental car news, I saw a Legacy at the local Avis/Budget - a model maybe only seen in PNW fleets.

    @sandman_6472 said: A quick question to y'all who rent vehicles for business or whatever. Do y'all take out the Hertz insurance or use your personal auto insurance? Since I am a driver, I don't get to hear the sales pitch but I do remember using our own the last time I rented a vehicle even though they put on the full court press to get me to purchase theirs. I know it adds to the bottom line of the rental, but just wondering if folks actually take it out. Have never heard any stories about folks who don't and then have an accident...wonder how that actually works?

    The Sandman :) B)

  • steverstever Viva Las CrucesPosts: 41,322
    edited June 6

    Anyone heard of Hertz's Firefly discount brand?

    Me neither. Sounds like Hertz is stumbling a bit trying to split into two companies.

    Shares Of Hertz Plunge On More Accounting Troubles (Forbes)

    Meanwhile Uber is worth $17 billion. Go figure. (CNBC)

    [edit] Pardon me, make that $18.2 billion. Looks like Hertz is worth 12.5 billion.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    Yes, since I work for Hertz. When the bought out Dollar/Thrify, they had to do some things and sell some locations as I recall. They started Firefly as their cheapest rentals and they have off airport locations. The location at Ft. Lauderdale airport is right outside the airport property but they have shuttle buses to pick up customers. We also drop our turn backs, wholesale and body damaged vehicles in the same location but on the other side. Eventually ther will be more Firefly locations cropping up.

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • fintailfintail Posts: 34,013

    I rented from Sixt Ft. Lauderdale a couple years ago. I'll gladly take the shuttle and even tip the driver to dodge those airport fees.

    Looking at my plans, I might not be renting any cars this year.

  • suydamsuydam Posts: 1,001

    Just rented a car in LA. An increasing part of the rental experience these days seems to be that the first car they hand over to you has something wrong with it, requiring a lengthy exchange process. Last time it was a Nissan Altima that kept slipping out of Drive. After 20 miles of driving it we took it back. This time a Jetta that reeked of cigarette smoke overlaid with the cleanser they used to try to disguise it. I'm not saying renting a car should be fun, but it is really annoying and time consuming.

  • fintailfintail Posts: 34,013

    Which company?

    Renting a car should be kind of fun, just gotta go with the right category and company.

    I remember at National ATL, I saw a Taurus with the smell disguiser - it was like someone emptied a can of lemon Pledge furniture polish in the car, I would have had a headache in 10 minutes.

    I rented from National at LAX at the end of last year, no problems.

    @suydam said: Just rented a car in LA.

  • suydamsuydam Posts: 1,001

    Is National the one where you pick any car in a row and go? I may do that next time. For some reason I find LAX particularly bad for rentals.

  • kyfdxkyfdx Posts: 29,962

    Yes... National does that. I've had good luck with them.

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  • fintailfintail Posts: 34,013

    Yep, National lets you pick from the "Emerald Aisle" for normal members/renters, and "Executive Selection" for frequent renters. I've found that with a premium reservation, I am able to talk to the agent and choose from the latter (which usually has nicer cars) even though I don't have status.

  • fintailfintail Posts: 34,013

    I see Sixt has a one way drive off deal, Florida to Atlanta. Keep the car for up to a week, $1/day. I saw that rate applied all the way up to the BMW X5 class. I'd almost be tempted to take an impulse trip, airfare is steep though.

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    A new driver has joined the ranks so no longer low man on the pole. Talked with boss and am now on a rotation for Saturday work as I only was doing it every week since I was the new guy and to keep the peace. Now that is no longer necessary and he was cool with it. So every other Saturday it is which will save me some toll and gas money and excess wear and tear since that'll be an extra 60 miles/week that I won't be driving every other week. Still debating about the other part time driving gig but my spinal issues aren't getting better which is why I haven't asked to come back. Bottom line is after working those 3/3.5 days, I am beat and very sore. The wife and kids have told me to just stay where I am and not push myself like I was because they don't want me to suffer exhaustion like I did the beginning of April and be in bed for almost a week again. And I do see their point...not sure if the extra $ is worth it all at this point and it was starting to not be as much fun as it once was. Plus the additional pain and the exhaustion does take it's toll and I am not getting any younger!

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • iluvmysephia1iluvmysephia1 Posts: 5,713

    Work less and spend more time driving your Tucson for fun. Go see a drive-in movie in your Hyundai Tucson, sandman.

    2011 Kia Soul Sport 5-speed

  • fintailfintail Posts: 34,013

    I spotted a rental 528i xDrive today, didn't look it over to see which company.

  • suydamsuydam Posts: 1,001
    edited June 29

    Two rental experiences recently. Budget at LAX -- ghastly check-in, given a Jetta wagon reeking of smoke, lengthy exchange process during which we were told we would be charged more because there were no more of that class car on the lot -- or wait another 45 minutes for them to bring one. Manager's intervention required. Finally got a Toyota Corolla. It surprised me how nice a rental it turned out to be. Not a lot of power but enough for a 4 day trip. Really enjoyable and comfortable little car that got good fuel economy. So turned out well.

    Alamo in Kona, Hawaii. Got a bare bones Mazda3. Not nearly as comfortable as the Corolla and lots of hard plastic everywhere. Seats surprisingly hard to adjust in any way that I couldn't feel comfortable. But it was a great handler on the curvy roads around the Big Island, tight turning radius which was extremely useful on more than one occasion, and good on gas as well.

    I have to say I was surprised at both the comfort level of the Toyota and the discomfort level of the Mazda. But we did think the Mazda was a better vehicle in terms of handling and power for a 10 day trip over the varied terrain of the Big Island.

  • suydamsuydam Posts: 1,001

    Sorry, the little ad covered up that typo so I didn't see it before posting -- "I couldn't feel comfortable". Can't anything be done to make those go away?

  • steverstever Viva Las CrucesPosts: 41,322

    Gotta pay the bills somehow. But you do have 4 hours to edit your post.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • ab348ab348 Dartmouth, Nova Scotia, CanadaPosts: 2,149

    @suydam - was the Mazda the current model? Auto journos love it but your impression is consistent with my understanding, that it is far from a pleasant drive day to day unless you love slashing through the curves.

    2014 Cadillac ATS4 2.0T, 1968 Oldsmobile Cutlass S Holiday Coupe

  • suydamsuydam Posts: 1,001

    I don't think so. I'm guessing maybe 2012? It had over 50,000 miles, and that's in Hawaii. I would like to see a nicer, newer version. I had a 323 back in the late 80s and loved it, but I was a lot younger then too!

  • fintailfintail Posts: 34,013
    edited June 29

    Been on the road a bit in the past few days, many rentals spotted. New Impala LT and LTZ, many Focus, Chrysler and Toyota vans, Camry and Corolla galore, Altimas, moderately equipped Soul, etc etc.

    Also saw a loaded new Malibu rental - wheels, appears to have nav, leather, etc - I noticed it because I returned home to find it parked in my reserved spot. Oregon plates. Yay for dopes!

    I've heard Hawaii can have some old rentals, like Town Cars still in the fleets.

  • suydamsuydam Posts: 1,001

    This Mazda was only a couple of years old. I would not want to take a Town Car on the twisty roads of the south part of the Big Island! My daughter has rented a Soul now and then and loved it. I drove it around town. It was pretty nice and had lots of cargo room. Not as top heavy as some of that type.

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    Seriously considered a Soul as my d d back last year when I was looking but the 1st generation was just too noisey and didn't like the looks of the new one. The ingress/egress wasn't much better than my Civic so it was taken off the short list. Never got over to the Kia dealer to try out the Sportage but did like the '14 one that I drove at work awhile back. Looks better than it's Tuscon cousin though I hated the red colors used in the dashboard. The dealer also being across town was probably the final nail in the coffin because the Hyundai dealer is right across the street from where we live...a doable walk if I really had to.

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • sandman_6472sandman_6472 Coral Springs, FLPosts: 2,704

    At work, minivans are in great demand right now as is the Tahoe's and Suburban's but we are in the height of vacation time now. Last Friday we rented almost every vehicle we had and made multiple trips to the Miami Lakes location and Opa Locka airport to drop off vehicles. Folks are definitely renting right now be it for vacation or insurance claims which is a good economical sign. Folks aren't afraid to spend their money to go on vacation, a good thing, and just what the economy needs right now.

    The Sandman :) B)

    2014 Hyundai Tuscon SE/2005 Mazda 3s/2008 Hyundai Accent GLS/2009 Nissan Versa SL hatch

  • fintailfintail Posts: 34,013

    I recently read that the Acura RL-X has been spotted in the National fleet. Must be some old stock.

  • fintailfintail Posts: 34,013

    Rental cars full of germs - makes me feel better about the mini-detail I give cars when I rent.

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