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Chevrolet Avalanche Speedometer

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Comments

  • garthwgarthw Posts: 15
    I sent an E-mail to your AOL address but did not receive a reply ?
    I'm not sure if it went thru or not, in any case, as I said before I'm not able to send it as an E-mail, however I can send it you, by mail or FAX. let me know what you want ?
    Garth
  • cosborne1cosborne1 Posts: 3
    Is there a class action lawsuit on the Instrument Panel Cluster? My son has 2003 Avalanche and we just replaced it. I talked to GM and they said they would not cover the part/labor.
  • garthwgarthw Posts: 15
    What I have is a "Notice of Proposed Class Action Settlement". I also have a copy of a "Subject: 07187A - Special Coverage Adjustment" Letter. My computer is on the fritz, and I'm not a Computer GuRu. The best way is if you send me a fax number, and I can fax it to you.
    You may also wish to contact Mr. Glen Ryan Factory Rep. (Chevy) 1-866-790-5600
    Ex: 32847. He was able to move mountains. He also contacted my local Dealer where I had the repair work done, and it didn't cost me anything. Hope this helps one way or another,
    Garth Wall
  • cosborne1cosborne1 Posts: 3
    I have that letter, how many miles did your vehicle have on it when the IPC went out? My sons has 90,000 and GM says they will not cover it.
  • garthwgarthw Posts: 15
    I believe I had a little over 90,000, but I had complained on a couple of occasions prior (In the 80,000 Range). I was told they had to see it when the Temp and or Oil Gauge were pegged !
    That's when I contacted the Manufacturer, and He got the job done !
  • cosborne1cosborne1 Posts: 3
    Is that the number of the guy you put in your email? I have sent a letter to the attorney generals office...
  • garthwgarthw Posts: 15
    Yes, That's the only number I have for the manufactureer. Factory Rep. Glen Ryan If he is still there ? 1-866-790-5600 ex. 32847 The only other numbers I have are for the Local Dealer Service Manager. The one I worked with is now retired ! That's all I have.
    Garth
  • seafarmerseafarmer Posts: 16
    My buddy has worked in dealerships for most of his career. He said the best solution is to work with the Regional Service Manager if you're not satisfied with the dealership service manager or service department. The worst situation for a dealership is to have a negative report of their service department. It can even effect their car allotment for the sales floor. Use sugar first but be prepared to poor on the vinegar.
  • garthwgarthw Posts: 15
    Seafarmer, I was putting information out there for those that needed it. You helped me about a year ago. I got got my instruments replaced free of charge. It was Glen Ryan that told them to do it.
    Garth
  • bruceubruceu Posts: 1
    Hello My speedometer just crapped out to-night. It is sitting at 110 Kms. sitting still. I found this info and thought I would pass it on. My Vin # falls right into this. I will let you know how I make out. Bruce

    GM Speedometer Recall
    Repair Solutions for the Speedometer Problem on Late Model GM Vehicles

    * Welcome
    * Qualified Cadillacs
    * Qualified Chevys
    * Qualified GMCs
    * Common Questions
    * About Us

    Qualified Chevys

    In order to qualify for the special coverage adjustment (Special Policy Adjustment 07187a) awarded in the class action settlement, your 03, 04, or 05 Chevrolet must meet all of the following criteria:

    * Less than 7 years old
    * Less than 80,000 miles (130,000 km)
    * Built within the VIN breakpoints (see below)

    Vehicles Involved

    Most newer vehicles (1972 and later) have their VIN located on the left hand (driver’s side) dashboard. It should be visible from the lower corner of the windshield. The VIN is 17 digits long, but you will only need to check the last 8 digits against the table below.
    YEAR MODEL VIN FROM VIN THROUGH
    2003 Avalanche *********3G100001 *********3G347428
    2004 Avalanche *********4G100011 *********4G344788
    2005 Avalanche *********5G100003 *********5G199674
    2003 Silverado *********31100001 *********31412794
    2003 Silverado *********3E100001 *********3E381150
    2003 Silverado *********3F100001 *********3F259060
    2003 Silverado *********3M100001 *********3M112290
    2003 Silverado *********3Z100001 *********3Z361857
    2004 Silverado *********41100005 *********41435572
    2004 Silverado *********4E100001 *********4E403760
    2004 Silverado *********4F100001 *********4F269046
    2004 Silverado *********4M100006 *********4M112271
    2004 Silverado *********4Z100002 *********4Z353683
    2005 Silverado *********51100014 *********51247028
    2005 Silverado *********5E100002 *********5E223209
    2005 Silverado *********5F800001 *********5F882297
    2005 Silverado *********5Z100003 *********5Z224691
    2003 Suburban *********3G100007 *********3G348254
    2003 Suburban *********3J100007 *********3J346322
    2003 Suburban *********3R100004 *********3R319989
    2004 Suburban *********4G100010 *********4G344801
    2004 Suburban *********4J100031 *********4J333376
    2004 Suburban *********4R100001 *********4R323241
    2005 Suburban *********5G100001 *********5G199663
    2005 Suburban *********5J100003 *********5J192999
    2005 Suburban *********5R100015 *********5R199187
    2003 Tahoe *********3J100001 *********3J346326
    2003 Tahoe *********3R100014 *********3R320162
    2004 Tahoe *********4J100005 *********4J333379
    2004 Tahoe *********4R100003 *********4R323252
    2005 Tahoe *********5J100002 *********5J193163
    2005 Tahoe *********5R100002 *********5R199238
    My vehicle qualifies for the settlement, now what?

    Contact the nearest Chevrolet dealership to schedule an appointment. You will need to provide the VIN and vehicle mileage so the instrument cluster can be ordered in advance of the appointment. This will eliminate the need to keep the vehicle overnight.
    My vehicle DOES NOT qualify for the settlement. What’s my best option?

    Southern Electronics can repair your speedometer cluster the same day we receive it. We use the new OEM factory redesigned motors (X25.168), not old surplus or motors stripped from junkyard units that will fail again. Repairs include our 12 month hassle free warranty on the entire unit not just parts changed. We rebuild the entire unit, replacing all of the gauge stepper motors and illumination lamps, and send it back better than new.

    Sending us your cluster couldn’t be easier. Just follow these simple instructions:

    1. Remove the instrument cluster from the vehicle (video instructions)
    2. Print out a free UPS Ground shipping label
    3. Print and complete our Instrument Cluster Return Form (PDF)
    4. Pack the cluster and return form together in a box (video instructions)
    5. Affix the free shipping label and send it to us!

    * Share/Bookmark

    Disclaimer | Privacy Policy

    GM brands affected by the stepper motor issue
  • rpautirpauti Posts: 1
    How do I get to the video to remove the cluster? Could you send me a link?
  • garthwgarthw Posts: 15
    I Have noe Idea, Thi is the first I've heard of it ?
  • mserramserra Posts: 1
    Here you go Bruce...this might help. Not the video but a good document.

    http://www.sound-expressions.com/rides/avaspdrpr.pdf

    It has great descriptions and pictures on how to fix this problem.

    You also might want to try this quick fix I just did this morning. Pull out the DIC (Digital Instrument Cluster) fuse from the main fuse box at the front in the engine compartment. Then start the truck. Then turn it off and re-install the fuse. This "zero's" the needles and you are ready to go.

    Someone else suggested moving the gear shift to "drive" prior to starting the truck...they said this does the same thing without having to remove and re-install the fuse.

    Good luck!
  • b777b777 Posts: 3
    Hi,I'm so glad I read your post ref the speedometer recall on the Avalanche,I you do not mind can you please E mail me a copy of the recall,also did you have any problems with your dealership on replacing the cluster,my add is "rangoh8@aol.com",thanks in advance.....Randy
  • b777b777 Posts: 3
    I'm having a problem with my speedometer as well,can you please email me that recall letter so that i can take to the dealership,thanks in advance,my email is"rangoh8@aol.com"
  • tabgtabg Posts: 1
    Our speedometer just stopped working. Found the recall info on the discussion board. Went to local Chev dealer and was told the promotion expired June 2010. Our avalanche only has 65000 miles on it. Shouldn't GM have sent us a notice of the recall on the instrument board? Any suggestions of where to go/call to get GM to warrant this? Any information would be greatly appreciated!
  • dfresh1dfresh1 Posts: 1
    Thanks for this info...we pulled the fuse, cut the truck on and then off, inserted the fuse back in and restarted the truck and the speedometer was reset.
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