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2006 Yukon Denali w/ NAV & ENT - CD will not eject
I have a 2006 Yukon XL Denali with the NAV and rear DVD entertainment system.
I have two CDs in the front NAV/Audio system that will not eject. They play fine, and I can switch between the CDs without a problem. Whenever they play, the label says CDX. I can load a third CD, and it plays fine and ejects fine (note that when it plays the label says CD, not CDX). I can also load and use the navigation DVD, and eject it without issue.
I pulled into my dealership, and my regular service advisor wasn't in, but another advisor told me that the only thing they can do is rip out the entire NAV/Audio system, send it back to the factory, where they'll remove the CDs and ship them back to the dealer for me, and the dealer will have to put in a completely new NAV/Audio system.
Has anyone else had this kind of CD ejection problem?
It seems ridiculous to me that the dealer can't do anything to extract the CDs, and I have to go without those CDs for several weeks.
Is there a better, more serviceable (and more reliable) NAV/Audio system that I can have installed, instead of the same stock unit? I don't care to go through this again. The vehicle only has 24K miles, and it's not even 2 years old.
Thanks in advance for any feedback.