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GMC Envoy instrument panel problems

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  • Hello, I have a 2005 Envoy Denali. At which, i was the very first owner AND the only driver. I have absolutely LOVED this vehicle from the very first day i purchased it :) and i have NEVER had any previous problems/issues. (I have treated this vehicle as if it were my child) :blush: . The vehicle was purchased in April 2006 with 36 miles and currently has 63,316 miles.
    Unfortunately, the warranty is currently expired.
    However, Today 8/26/2011 @ apprx 6:45am After refueling the fuel gauge began malfunctioning. It would reflect the gas level as full then go directly to empty, to include displaying the empty gas indicator light. The owners manual did address this issue and suggests to reset the fuel cap and then after a few starts it should correct itself. However, this is and was not the simple fix it appeared to be in the manual. PLEASE ADVISE if this problem has been considered a recall or if there are options available to have this problem corrected? Any assistance or guidance would be greatly appreciated. Thank you :cry: :(
  • My 2004 Envoy the lights on the steering wheel are not working. Neither is the lights on my door that shows the front windows up/down. The window lights are out on both doors. Can anyone tell me how to replace them?
  • My vehicle has been treated with hand and glove since I purchased in 2004 for 35,000 dollars. Now warranty and MBI insurance expired and as of 83,000 miles approx, my Envoy has had a domino effect of issues and Im pissed and broke! AND GM doesnt care. I cannot believe this. They have TSB bulletins out everywhere about all of my present issues, and no recalls? Or recalls that where only open for a few months. Well I was never notified, ever.
    I dont sit around browsing gms site to see if any recalls come up on my truck,,I love my truck,, but have been in a rental again for 2 days, and still NO truck! Dealer doesnt want to help with cost as all, and states Gm doesnt help with this issue.. I have done some research and found
    People everywhere screaming and what does GM do? Nothing. I think class action sounds good. This is crazy. Who's gonna buy a car from me, with safety issues and problems thru out the entire vehicle? And new ones creaping up, one the other gets fixed. Like a bacteria!
    In the past 6 months I have had a "cluster" of issues. The IPC panel Intermittantly works - about the last 4 months or 83,000(gas gauge issues for years), Brake & tail lights replacing every week, front end clunking, windows didnt work, ac blowing hot air. Car went dead, jumped it, then a/c and windows don't work. Had Aamco change main relay that was 150.00(It fixed windows and hot AC). also had to change front bearings and suspension control arm, that was 330.00(clunking so loud and car felt out of control). Now today IPC panel out completely(ran out of gas AGAIN), also speeds 1,2,3,4 out on a/c control switch.
    Took into Cutter(ALA) here in HAwaii and they: started w Diagnostic - $130.00 firm - no budging! 6 hours after dropping off, they say can't find short so have to change the Entire cluster panel, hopefully will fix - need to order part from mainland(1 week) and to change = $500, the 2 brake/tail light balises(sp?) - need to be ordered as well & changed - $200.00 - Wheel alignment for bearings/suspension bar change out last week - $99.00 , A/C speed control part $40 dollars &$100 to change out, $595 for 90,000 service. So, where am I at with charges? Looks like 1600.00 to get my Envoy out of Dealership?? I might have to let them keep it. These are all KNOWN TSB's with Investigations attached and they are ALL - safety ISSUE's completely. This is a joke Come on GM, Help me out here!? - Caron, Christinia - I see that you are out there..?
  • gmcustsvcgmcustsvc Posts: 4,064
    classactnany1,

    i apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • WOW, I can't believe I'm reading all of this.
    My fuel sensor went out like 3 years ago. Probably around 70,000 miles on it. Luckily I've been a master and re-setting my trip odometer EVERY TIME I fill my tank up. But how obnoxious!!!!!!
    My RPM gauge has been all over the place for the past 1.5 years. Sometimes it reads 7 RPM, sometimes 2RPM, sometimes nothing. All depends on what kind of day it's having.

    Oh and for those having A/C Issues (My car stalls on/off too but no one can figure out why?..great!)..But back to A/C issues. When I bought my car in 2006 with 12,000 miles, the 3rd month I had it the A/C would turn off if I turned it on level 5. I live in AZ, it was 117 last week. Luckily it was still under warranty and covered.

    Here's the best part and what brings me to this forum - took my vehicle in last week to certified mechanic I use (and a lot of people throughout the valley) and he tells me that GM put out a service contract on the fuel sensor problem.
    Service Contract 10054A and to contact them so they can fix it. I called them today - it's only good for 120,000. Ummm really? I have 130,000 so therefore they won't fix it. HA HA REALLY?! This is such an obvious problem...SO obvious that they put service contracts out but FAIL TO NOTIFY ANY OF US, and this has been broke for years. SWEET, GO GM!

    So I call GM Customer Service at 800-252-1112, get transferred to the Philippines where a customer service rep tells they will try and work on helping me resolve the problem. AND I have to take it to the GM dealership, pay the diagnostic fee and go from there, but she can't guarantee anything.

    Hold up, back up the truck. I had my vehicle checked, computer hook up and diagnosed for FREE by 10 different certified mechanics over the past 5 years..ALL of which say - FUEL SENSOR BROKE..but they want me to pay $100 or more to get my vehicle diagnosed by a GM dealership service department before they can tell me if they will in fact fix the problem.

    A-M-A-Z-I-N-G
    CDunning
  • gmcustsvcgmcustsvc Posts: 4,064
    edited September 2011
    cdunning,
    I apologize for your frustrations. Do you have your case number? Will you please send me your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • I am so over these problems with my 2005 Envoy...LOADED...$45,000 and $9,000 in repairs over the last 2 years. This Fuel guage problem I have had for a year and a half and I reset my tripmeter every fillup...It is ridiculous...FUEL SENSOR cannot be replaced without replacing the entire fuel pump..GM price $900......CRAZY...Now I have my check engine light come on every 3 days...go off and come back on. When it is checked they say it says the oil pressure was low...I check the guages all the time while driving as I have become very nervous driving into manhattan and breaking down, NO OIL pressure fluctuation that I have seen. The mechanic I use for oil changes says it is probably just a short...a short??? a $450 short!!!!! I think we should all find a good class action lawyer and sue GM....I love GM and CHEVY and have been loyal all my life but this car takes the cake...an expensive lemon. Everything seems to have been planned to work until the warranty then Fizzle....
  • I got a letter from gm today saying they will cover fifty percent of the cost of repairs. I guess thats better than nothing!!!!!!
  • gmcustsvcgmcustsvc Posts: 4,064
    thendricks23,

    i apologize for the problems you are experiencing with your vehicle. Are you working with a GM dealership or an independent mechanic?

    Thank you,
    Caron, GM Customer Service
  • I have a 2005 GMC Envoy and have the exact opposite opinion of my vehicle than the previous person. I have had nothing but problems with this vehicle. I bought it in January 2011 with 62000 miles on it and it could be the worst vehicle I have ever bought. The entire instrument cluster doesn't work, and the gas gauge is also not functioning properly. Is there anything on this vehicle that is still covered? This experience has convinced me that I will never purchase another domestic vehicle again. There is no possible way on earth I will ever buy a Gm vehicle again.
  • gmcustsvcgmcustsvc Posts: 4,064
    mikeriis,

    Could you please email us your VIN and current mileage? We would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • My understanding is that low mileage vehicles may be covered completely. Higher mileage vehicles up to 120,000 miles are paid 50% at dealership rates, according to a letter I got yesterday from GM. Also, on 9/10 a newspaper article says the fed is looking into the problem because it affects 3/4 million vehicles. Good luck.
  • I really really wanted my 2007 envoy. I bought it with 74,000 miles on it and expected to keep it until it reached at least 150,000. It's now got 93,000 on it and it's falling apart. :( Now I've changed my mind! Ive had to replace the water pump, my gas gauge no longer works, my check engine light stays on, my idle air sensor is going out, the "stabilitrack" light comes on everytime it rains, the car rides rough now, and it does a little shake/shimmy when I have to sit at a stop light. And today I was leaving work to go to lunch and it didn't want to start. I'm not a happy camper. I was thinking of trading in for another altima.
  • gmcustsvcgmcustsvc Posts: 4,064
    mistery700,

    I apologize for the problems you are experiencing with your vehicle? Were you planning on taking the vehicle in to your GM dealership to be diagnosed? Could you please email me your VIN; I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Well, we've owned the 2005 Envoy since new and now it seems to be falling apart. The gauge cluster has worked sporadically over the last 15,000 miles and we've contacted our GMC dealer to repair it but never got a call back. The temp gauge measures wherever it wants to and we have to track the mileage on the tank to know if it's running low on fuel. Now, the engine quits at stoplights/stop signs and my wife is getting frustrated. If changing the fuel filter doesn't fix the problem then I'm taking it straight to Carmax and getting rid of the dang thing. What sucks the most is that we just paid the dang thing off and I was really looking forward to not having a payment!
  • gmcustsvcgmcustsvc Posts: 4,064
    islander18,

    Could you please email me your VIN and current mileage? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I thought I was the only one. My fuel gauge sensor went out about a year and a half ago, luckily I have OnStar for all the times I ran out of gas. My fan for my AC/Heat also does not work when I put it on 5. Then I get a letter last week explaining about the defective fuel gauge sensors, but they want the consumer to pay half. This is a recession I can't afford that especially at the dealership.

    I have been a loyal Chevy/GMC customer for over 13 years, but now my loyalty is in jeopardy because of the inferior product that is being produced. I am still a fan of the Chevy/GMC products made prior to 1995 , but hopefully something can be done to restore my faith in the newer products.
  • gmcustsvcgmcustsvc Posts: 4,064
    frustratedwgmc,

    I apologize for the problems you are experiencing. I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please include your screen name used on the forum?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • You got a letter regarding the fuel guage? Did it come from the dealership or GM?? I have been complaining to GM and many other sources regarding this.
  • I have a 2005 GMC Envoy that I bought with 46K miles on it. 5 weeks after I bought it the gas guage went out, and I've been using the odometer as a gas guage ever since. The Envoy now has 108K miles on it. I've yet to get any response from GM customer service. I also just spent a ton getting the passenger side window switch diagnosed and repaired.
  • gmcustsvcgmcustsvc Posts: 4,064
    kencrosby69,
    I apologize for your frustrations. Can you please email me your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • I recently purchased a used 2004 Envoy. The first week was Great, as the vechicle runs and drives smooth. 1 week to the day all of the guages including RPM, speedometer, gas, oil pressure, and temp guage all stop registering reading. Then 2 days later the lights blinked and they all came back on. They registered great for another week, then while driving I noticed that they all were not moving, just locked in position. What is the best course of action: contact GMC directly or a dealer? Thanks
  • I have a 2005 GMC Envoy SLT with 120k miles. The instrument cluster display/information area blinks in and out....Most of the time out. I have removed the cluster and ensured there is a solid connection. Has anyone else experienced this? Does anyone know the solution? I would rather avoid purchasing a new cluster.
  • I got a letter stating they will only pay 50% as well. My car is a 2005 GMC Envoy with around 80,000 miles. I think I will just trade this thing in. I am not paying $900 to fix a car that is 6 years old with a problem that GMC recognizes throughout the line. They know there is a problem and they should pay to fix it. Lesson learned, do not buy GMC. Time to try foreign!
  • I received a letter from GMC where they are aware that the fuel level sensor may wear prematurely. Hmmm seems like that is a problem and their solution to fix it is offering you 50% reimbursement. I have a 2005 GMC Envoy with about 68,450 miles on it and I have to rely on my trusty trip odometer. Luckily I have not been stranded but I have not taken it on long trips just local places. Wish GMC will replace the fuel level sensors since it is stated "may wear prematurely". *sigh*
  • I'm disgusted with GM's customer service and their "courtesy" to pay 50% of the repairs. I too received this same letter. I have been dealing with this issue for 3 years, I own a 2005 GMC Envoy with about 120,000 miles now on it but it had about 75000 when it first started happening.

    Nice to know that GM will install FAULTY equipment into their cars yet will not pay 100% to fix the issue. Good to know this is the type of company I purchased from, now I never know to make that same mistake twice. Funny thing is we were shopping for a new car for my wife and her first choice is the Acadia. Well, you can forget that from happening.

    I have spent probably 5+ hours trying to resolve this issue with GM in the past week. Spoke with Tracy, Kat and was promised a call from "Oscar" who never seems to be around when I call there or when he calls me he only calls my home number during the day and not my cell # which I have given them every time I have spoke with someone. When I asked Kat (a supervisor) who I could mail a letter to to explain my disgust with my treatment, she send to, I quote "Address it to whoeven I want." She was the rudest of them all, wouldn't even respond to me when I was asking questions.

    I am told the 50% is only a "courtesy" despite them admitting in the letter the sensor will wear prematurely (admitting it's faulty and won't fix it??).
    I am spreading the word far and wide on what you can expect from GM if you buy one of their cars. They've lost me and my family and I hope I can prevent many others from making this same mistake.

    I am writing up a letter to Jim Moloney, Dan Ackerson (CEO) as well as the dealership I purchased it from to let them all know the type of "service" they are providing their customers. I encourage everyone suffering from this same issue to do the same. Too bad, I like the Envoy quite a bit otherwise.
  • I keep reading how Envoy owners are receiving letters from GMC and I have yet to receive one. I own a 2003 Envoy and like everyone else I've had instrument cluster problems which started Aug 2010 or so. Who do I contact to get that letter ?
  • I have a 2005 Envoy XL that I bought brand new from the dealer. It has never been serviced by anyone but the dealer and I have been relatively happy with it. Until recently. My fuel gauge stopped working and now I have to use my odometer to determine when I need gas. Unfortunately this does not always work and I found myself a on the side of the road out of gas. I was thrilled to receive the letter saying that GMC realized this was a faulty piece of equipment that "wears prematurely" I am NOT thrilled that they will only compensate me for 50% of the replacement of their faulty part. Can you please explain to me why this isn't being covered 100% this seems to be a driving hazzard to me and should be replaced at 100%
  • That's a great question. Every person at GM's Customer Assistance Center has been adamant with me that the 50% is a "courtesy" only. Interesting to me that have made this such a focal point. My belief is because they do not want to issue a full recall and are trying to buy us off with this pathetic "courtesy". In the letter they admit it wears out prematurely. To me that's an obvious admittal of installing a faulty part. They don't want to do the right thing here, so do yourself a favor and boycott GM.
  • gmcustsvcgmcustsvc Posts: 4,064
    chelios7,
    I apologize for your frustrations with this customer satisfaction program. We seen many people were having these concerns, which were outside of warranty, and are offing assistance. I apologize you are unhappy with this resolution.
    Christina
    GM Customer Service
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