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GMC Envoy instrument panel problems

1101113151625

Comments

  • rayhitchrayhitch Posts: 6
    Thanks, Christina, for responding to my inquiry so quickly. The VIN for my Envoy is 1GKDS13S872209925. It would be a great help if you could find out anything on this problem. Best wishes.
    Ray (rayhitch)
  • gmcustsvcgmcustsvc Posts: 4,001
    rayhitch,
    I apologize for your frustrations. Can you please email me with your complete contact information including a good number to reach you, current mileage, and involved dealer? I look forward to your response. Have a great 4th of July weekend!
    Christina
    GM Customer Service
  • Is it possible you can emaill me the number for ISS? I would really appreciate it since I can't afford $500 for this fix. Please email it to digilin@aol.com, Thanks
  • I have a 2005 Envoy SLT. The check engine light started with my alternator, then the thermostat, the gas gage is off and I have to fill up and count miles and hope that me running the ac doesn't mess me up. One day I was driving and turned on the ac and the whole car shut off while I was driving. Had to replace the fuse box under the steering wheel ($600) and I've had nothing but problems from the car. The check engine light seems to stay on no matter how many times I take it to the dealership. At this point, I've pretty much given up and don't plan on putting anymore money into it until it completely breaks down...again. I know now not to ever buy from GM.
  • gmcustsvcgmcustsvc Posts: 4,001
    sunshyne057,

    I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • sunshyne057. GM's social media will set up a case for you, have someone from cust serv call you and tell you they wont cover your instrument panel failures. Even though 850,000 GM owners have problems with their instrument panels, they have not officially done a recall. I'm not exactly sure why GM social media trolls these sites to pretend to help all of us except maybe PR, but, they certainly dont help in any meaningful way like say paying for these repairs, but I digress. Please go to www.safercar.gov and make a complaint on your vehicle. The more of us that report our failures to NHTSA the better. GM certainly doesnt want to pay for faulty parts for 850000 vehicles. Here is an article that tells of their investigation. >> http://wheels.blogs.nytimes.com/2011/04/29/865000-general-motors-s-u-v-s-under-i- nvestigation-for-faulty-fuel-gauge/

    Go through the motions of sending in your VIN to GM social media, await GM's call from customer service, and then go make a complaint to NHTSA (safercar.gov). Social Media nothing but lip service.

    Julie Hopson
    2005 Envoy purchased new from Crown GM St Pete Florida
    Fuel Gauge inoperable/Check Engine Light always on. Only 4 more payments and the POS is all mine.
  • What does sending you my VIN number do?
  • Thanks a million!!!
  • pocketpocket Posts: 29
    With all the problems that the Envoy has, and the way that Social Media canvases this website with the pretence on trying to help people. You would think that someone would come forward and actualy say that they have been helped by social media. IF there is one person out there that has actualy been helped by GMC please post a message in here and let me know. I seriously doube there is one out there.
  • pocketpocket Posts: 29
    edited July 2011
    daymsanford,
    Could you please e-mail me the address to ISS, or their website address. I would love to get rid of my failed instrument cluster. Did you have to have your mileage reset? If so how did you do it? Please post a message in here, and I will receive it.

    Thanks, Pocket
  • pocketpocket Posts: 29
    I was browsing the internet for possible solutions to our problems with the Envoy instrument cluster. Everyone who owns an Envoy should go to their search engine, and type in GMC Instrument Cluster Settlement, and when the websites pop up, check out the website that is under Wikipedia. Seems that there was a lawsuit against GMC for failed clusters, and there are guidlines that you have to go through to get your cluster fixed. One of them is the vehicle has to be under 70,000 miles at the time of failure, and it has to be documented. Another one is for a vehicle with less than 80,000 miles at the time of failure. Like I said, it is too late for me, but maybe someone out there can benefit from this. Good Luck All!!!!!
  • frankie62frankie62 Posts: 21
    For Christina, GM Customer Service
    I have experienced yet another problem with my 2003 GMC ENVOY XL, VIN 1GKES16S936210018. Yesterday while driving from work, stopped at an intersection and my Envoy stopped running. The instrument panel started lighting up, "Check Gauges" light flickered for a few secs. It started back up after several attempts and now I have "Service Engine Soon" light on. Have been experiencing RPM gauge problems, with the needle pointing due south, fuel gauge registering 1/4 but the fuel low alarm comes on. My wife had it kill on her while turning onto a very busy intersection in town. Had to have it pushed into a parking lot. This is getting ridiculously unsafe to drive it. I guess GMC is waiting for someone to get hurt or killed to have it recalled. Can't afford to have the dealership repair it at this time. :mad: :mad: Frank :mad:
  • frankie62frankie62 Posts: 21
    That really bites. Most of the failures happens after 100K. I guess I'm not getting it fixed anytime soon, have 124K..tks for the info. :mad: :mad: :mad:
  • I have a 2005 Envoy that I purchased used. And all I can say is WOW I wish I would have read this before buying it!! I too have had nothing but problems with it and it has under 100 thousand. I seldom ever know how fast I am going and am just waiting for the day when I get pulled over for speeding and can honestly tell the police officer "I have no #%! clue how fast I was going". Since it sounds like GM is not willing to take responsibility for faulty equipment, I wonder how they will feel about paying the ticket or worse yet what happens when someone is killed because they will not stand behind their products. I have owned many different brands of cars/trucks over the years and I can say that this is the first and last GMC that I will ever buy!!! I used to get upset over taking my car in on recalls all the time. But now I can say THANK YOU FORD!

    A very unhappy customer :(
  • gmcustsvcgmcustsvc Posts: 4,001
    sherrie7200,

    I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN and current mileage? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • frankie62frankie62 Posts: 21
    There are 28 pages of emails on this Envoy Forum, since 2008 and there have yet to be a recall on all Envoys with instrument cluster problems. Your email response is very generic, but yet nothing is done about it. My 2003 is sitting in the driveway, I don't want myself or my family members driving it for fear of getting into an accident because of the faulty gauges. Is GMC waiting for someone to get killed and the family sues them ? Yet another frustrated Envoy Owner..before you ask AGAIN, my vin# is "1GKES16S936210018". :mad: :mad: :mad: :mad:
  • I will go ahead and send you the info you are requesting. If something is not done to the satifaction of the Enovy owners in a FAST timely manor. I will be contacting a few of the TV stations to get this problem out to the public about GMC and their customer relations.
  • jls9382jls9382 Posts: 1
    I too have had problems with my dashboard gages.... it started about a year ago with my RPM readings, then moved to my speedometer, which would work half the time and would jerk to higher speeds instead of one steady motion, and lastly is ended with the fuel gage before I took it to the shop. Luckily it was covered under my extended warranty, being the front wheel berring went as well. Otherwise it would have been a $1300 trip to the shop. I'm too also having problems with my lights. My husband has replaced bulbs but sometimes he has to jiggle wires to make them work. My CD player doesn't work either.... POS car :(
  • harper423harper423 Posts: 2
    I have a problem with gas gauge not working , have filed a complaint with NHTSA since my car has only 39,000 miles and IMO GM's customer service people seem aware of the problem from the forum but don't seem to care much about a voluntary recall - here is the online complaint form :
    https://www-odi.nhtsa.dot.gov/ivoq/online.cfm
  • frankie62frankie62 Posts: 21
    Since your vehicle has only 39K miles, thee's a recall, dealership will replace it parts and labor for free. Up to 70K miles (parts/labor free), 70+ to 80K miles (parts only free). Everyone else screwed.. :mad: :mad: :mad:
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