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GMC Envoy instrument panel problems

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  • gmcustsvcgmcustsvc Posts: 4,166
    Gmcluvr08,

    I’m sorry to hear that this concern with your friend’s Envoy was not resolved. If your friend is willing to email us here or call the Customer Assistance center, we’d be more than happy to help with dealership follow up.

    Best,
    Sarah
    GM Customer Service
  • I have had a consistent string of problems on my GMC envoy. I have driven with a useless instrument cluster for 3 years. The fuel gauge and the speedometer both stopped working 3 months after I bought from the GMC dealer, who would not stand by either and wanted to charge $700 for a new instrument cluster. In addition to the cluster, I have had the following issues: tie rods, fuel pump, face panel air conditioning/heat does not work (no mechanic even wants to mess with fixing this/cant figure out what is causing it). Within the last week, the back door/trunk latch, lock, and wind shield wiper do not work.

    The vehicle is a disaster. I have some after market scam warranty - somehow does not cover anything that goes wrong with the envoy (guessing they just read this website and excluded all these issues).

    Its sad b/c I was very pleased with my suburban and yukon. Now after the envoy, seems like quality has really gone south from the days of quality gm trucks/suvs. Wish i would have paid $2k more for the honda pilot instead of pouring the $2k over the years into the envoy that does not work.
  • It is at the GM dealer now and as soon as it comes out they are going to trade for something else. This Envoy has left my friend stranded 4 times in the last year,very unacceptable for a vehicle with less than 85,000 miles on it.
  • 2nd post within 2 days. Just yesterday, my 2004 envoy has showed low oil pressure, shut engine off, and the power steering stopped. Has happened 3x within the last 3 weeks. I do not even let my wife drive the vehicle anymore because of all the issues.As soon as you fix one, another shows up the next day.

    Pretty sure it is the throttle body - which dealer wants to charge way too much to fix. Just another $500 issue to fix and $100 to tell me what the problem actually is.

    In terms of the instrument cluster, I believe the core issue is the stepper motors which take a good deal of time/dis-assembly to fix.

    Yesterday i solved the liftgate, wireless entry, rear wipper issue - poor quality of design and parts by GM the major issue. The back hatch wires were completely severed based on poor placement/wiring. Soldered back together and reconfigured placement.

    It is a lot of fun paying and fixing all the issues that result years down the road from poor engineering and quality.
  • I feel for you. It sounds as though this car has several safety issues and that information should be reported to safecar.gov.

    I want to share an email I received from a friend who WAS a potential Envoy buyer.

    " ****** I looked at the website you sent me to....all I can say is that GM has screwed these guys royally. Thanks for the heads up. Now I know to stay away from any used Envoy or Trailblazer. In fact, I took your suggestion and look at Ford and some of the imports. The Honda Pilot looks inviting. As you suggested, I will pass this information on to anyone looking at a GM vehicle. Have these folks notified their local congressman? Thanks, Karen"
  • Myenvoy,

    I’m sorry to hear about the multiple concerns you’re having with your Envoy. I cannot make any guarantees up front about what can be done, but if you would like Customer Assistance to look further into your vehicle and getting this concern resolved, we can do so. Please email us with your information (name/username, contact info, last 8 of your VIN, involved dealership) and we’d be happy to see what we can do.

    Best,
    Sarah
    GM Customer Service
  • (2004 Envoy XUV) My temp. gauge just went out and lights in the panel have been out for some time. Just brought it to a repair shop and was informed it would be $615.00 to repair. GM needs to do the right thing here. I'm just finding out about this problem.
  • We'd be happy to look into this further for you. Please email us more information, including your name/user name, contact information, the last 8 of your VIN, and your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • Please know, by posting here and expecting GM to do anything is ridiculous! THEY KNOW DAMN WELL THERE ARE PROBLEMS WITH THIS VEHICLE!!! Yet, do NOTHING!!!

    I have written letters to GM itself, to my local congressman, and have spoken to my attorney...one way or another, I hope I can get GM to pay for something that should have been recalled many moons ago!

    I have copied all these notes pertaining to the very same issue every person here has! And, the ridiculous rebuttals we get from customer service...they do NOTHING!

    GM is garbage, and I promise to NEVER buy another! I am going to go to the ends of the earth to get this right! They DO NOT CARE!
  • I'm sorry that you're frustrated, sonnyaz.

    Have you already worked with Customer Assistance? Can we look further into the situation for you, please? Email us with your name/user name, the last 8 of your VIN, any SR#s you have with us, and the name of your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • I purchased my 2003 Envoy in 2002. It currently only has 81,000 miles on it. I've encountered a lot of these similar issues with my car. A week after buying it, I noticed a strange ticking noise from the Engine. I was told buy GMC it was a known problem, and for $100.00 that they would reprogram the computer. If its a known problem, why am I to pay to get it fixed? Then I paid $200.00 to have it fixed cause my AC levels would not work on 1 nor 5, so needless to say I was always having to adjust the AC... Just yesterday I tried to was my rear windshield and its not working, I noticed a lot of people having the same issue. Mind you, i live in California so I rarely need to use the wipers, so who knows how long this problem has been going on? These happen to be a few of the small issues going on with my car. The two main issues that I have are my suv not wanting to start and all the INSTRUMENT PANEL PROBLEMS. First off my suv will sometimes not start for know reason at all. I mess with the steering wheel, also changing the gears and after about 10 minutes the suv starts right up, so strange. I havent been able to pin point the issue. Second, My instrument panel cluster is in need of replacement. I first noticed my speedometer intermittently sticking, which has resulted in a $200.00 speeding ticket. Then my FUEL gauge is started to act up. It shows different levels at different times... Im just having to fill up all the time with fears that I may run out of gas. No, while driving at night all of my panel lights are not working. Im driving in darkness and having to fumble around to turn on the interior lights to see the heating/AC or the panel. I guess it doesnt matter if I see the panel, if I cant see how fast im going or if Im about to run out of gas.... Im wondering why some of these issues have not been recalled. I bought this SUV with a family and safety in mind and now im not too sure. The IPC issue is really making me think of getting rid of this SUV. SAFETY is a priority and I dont see GMC thinking the same way... :mad:
  • xuv73xuv73 Posts: 3
    Hey everyone,
    I have a 2004 Envoy Xuv my speedometer has been not been working for about 2 years now I took it to a mechanic and was informed I would have to buy a whole new cluster for $600. My driver side seat chooses which days it wants to work, I am also having problems with the air compressor I come outside each to see my cars rear almost touching the ground I normally have to start 2 or 3 times to get the compressor working. Since Ive had this car it's been nothing but head aches. You think a car under 77,000 miles would be more reliable. If anyone can give me some advice I would greatly appreciate it, and of course all of the problems with this car would began after my warranty runs out which I was shafted on that as well, but that's another story.
  • xuv73xuv73 Posts: 3
    I have many more problems with this vehicle just so stressed to list the rest, I think GMC needs to recall all these vehicles and handle all these electronical problems, its just really sad reading everyone's problems and knowing they are driving around like this, I'm paying so much money a month for a vehicle I'm unsatisfied with. It's a shame really
  • Where are you located maybe I can get you to fix mine! My window is now stuck down because my wiper quit working mid stride (the window was up at the time) so there is a wiper obstruction. Pushed the yellow button on the inside just cuz I was frustrated and the dam window went down...go figure.
    Is it a pain to fix it yourself or is it not to bad?
  • Xuv73,

    Have you been working with a dealership or with Customer Assistance on these concerns?

    Best,
    Sarah
    GM Customer Service
  • I have had this vehicle for 3 years now, bought it second hand. The instrument panel started to go about 1 1/2 ago. I thought it was a fuse but no. Slowly the whole thing started to go. I went to the dealer. They said it would cost me 900.00 to replace the panel, not including labor. I have 1 more year until this vehicle is paid off. I am getting my tires changed in a few weeks, have a wheel bearing to replace...trading it in, in the spring...I'm done. I won't buy a gmc again. No help from the dealer, they don't care that I am driving at risk on the road.
  • I'm sorry to hear about the situation with your Envoy. If we can look into things further for you, please email us more information, including your name/username, the last 8 digits of your VIN, and the name of your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • xuv73xuv73 Posts: 3
    Sarah,

    I haven't worked with anyone since I found out the price to fix the "problems" with this car. But if there is a number I will definetly put it to use Wht steps do I need to take?
  • You can either email us your information (name/user name, contact information, the last 8 digits of your VIN, the name of your involved dealership, and more information about the trips you've made to the dealer to address your current concern) or you can speak to somebody over the phone by calling 800-462-8782 (Monday-Saturday, 8am-9pm EST).

    Best,
    Sarah
    GM Customer Service
  • Everytime I fill have up the gas tank on my 2005 ENVOY the check engine light comes on the fuel guage reads empty when the tank is full. I received a letter from GMC stating they will pay for 1/2 the cost to repair which I think is unfair. With so many customers having this problem there should be a recall on this item. However they will not take responsibility for item. After talking to representatives from GMC I was asked to take it into a GMC dealer to check it out. I took to the GMC dealer for them to check it only for them to tell me that I would also be responsible for the cost of a diagnostics. This seems like a very unjust request since they are very aware of the problem. This is my first GMC vehicle and will be my last. Every where I go people want to know how I like my truck I use to tell Very much. Now I will tell them to stay away from GMC because they are not loyal to there customers or there product.
  • I have the exact same problem and reset my odometer. I support a class action suit
  • I have to say that I agree, Lilcutie1. Before having this fuel gauge problem (and a couple more), I would have recommended this car to anyone. Now, I wouldn't. And the fact that GMC will pay for 1/2 of the repair indicates that they know there is a problem. They should pay for the full repair cost. I own a small business, and I can't even imagine not taking care of my customers. Don't they realize that, by not paying for the repairs, they will lose return business, which must cost a lot more in the long run than these repair costs? It simply doesn't make sense...
  • I have back and forth in communication with the corporate office and they don't seem to get it. We really need to look into what our options are for a class action case.
  • I am the first owner of a 2005 Envoy XL SLT with 86,000 miles. I have had a couple major problems with my truck. First problem the truck was burning oil. Thank goodness this problem occurred while the truck was still under warranty. Now that the car has reached 7 years old and is out of warranty I have encountered new problems. First the RPM gauge stopped working temporarily. The head lights turn off sometimes and it doesn't respond to turning the switch on and off. The air condition trap door, which is located under the dashboard is stuck, so if I turn off the air it makes an annoying clicking sound. Penske said it will cost $1000 to repair the air condition door. The newest and most frustrating problem with my truck is the fuel gauge is broken. When I fill up my truck the gauge bounces up and down and the electronic mileage display indicates "---" or it states "fuel level low". Penske stated that I have to pay $175 to repair this problem and GMC will pay the remaining portion. I think it is unreasonable for them to charge me anything because the average gas gauge sensor lasts 12 to 20 years without a problem. GMC should recall the part and pay for the entire cost.
  • Welcome to the club!! I saw a lady the other day driving an Envoy and ask her about the truck. She said and I agree, "It rides good but NONE of my gauges work and I bought it new!" GMC SHOULD recall ALL of these vehicles! Anyone you ask will tell you they have the same issues!! We were stranded on the interstate with a 3 month old baby in the back seat when ours ran out of gas..in a construction zone!! And they say it is not a SAFETY issue?? If you don't use the rip off dealers they will not refund you anything!!!
  • I am sorry that you are frustrated as a result of the fuel gauge concern on your Envoy. If you were interested in a Customer Assistance case, where we would investigate your situation, please send us an email with more information, including your name and contact information, your involved dealership and an account of your visits there for this concern (if applicable), and the last 8 digits of your VIN and current mileage.

    Best,
    Sarah
    GM Customer Service
  • Thank you for posting, tiffanyn. From your submission, it sounds like you have had a few different concerns arise with your vehicle in addition to the fuel gauge? Have you been working with your dealership towards resolving these concerns? If we can set up a customer assistance case for you, which are evaluated on a case-by-case basis, please email us more information (include your name and contact information, your involved dealership and an account of your visits there for these concerns (if applicable), and the last 8 digits of your VIN and current mileage).

    Best,
    Sarah
    GM Customer Service
  • Badenvoyxl,

    I can understand why you are frustrated. I have posted in response to other forum members who have a similar position to yours in regards to the repair on the gas gauge inviting them to open up a Customer Assistance Case, and wanted to make sure that you knew you were invited to do so as well.

    Regards,
    Sarah
    GM Customer Service
  • ewanewan Posts: 2
    I Agree with you Alihs, from the day i bought my used GMC Envoy till now i 'm having issues with my GMC Envoy 2004. At times i'm driving with my family and the car begin to feel like it just cant go anymore, the wheels become locked up along with the engine making a lot of noise with the car moving really slow. I was also stranded at new york when my GMC decided not to start, after i had it towed to the closest mec shop i was told that it was the battery, so i bought a new one, still didn't work, took almost the old day for them to figure out that it was the ignition switch. I've been trying to trade this car in for the last three years but no dealership is willing to take it, they are even willing to let me keep the envoy along with giving me another car. Really don't know what to do, i'm only sure that i worry everyday my family and i get in that car.
  • Gm paid for my dash replacement gmc envoy 2004 paid 429 dollars used dashed fixed by term auto in brooklawn new jersey. Thanks gm!
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