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GMC Envoy instrument panel problems

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  • gmcustsvcgmcustsvc Posts: 4,003
    kencrosby69,
    I apologize for your frustrations. Can you please email me your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • I recently purchased a used 2004 Envoy. The first week was Great, as the vechicle runs and drives smooth. 1 week to the day all of the guages including RPM, speedometer, gas, oil pressure, and temp guage all stop registering reading. Then 2 days later the lights blinked and they all came back on. They registered great for another week, then while driving I noticed that they all were not moving, just locked in position. What is the best course of action: contact GMC directly or a dealer? Thanks
  • I have a 2005 GMC Envoy SLT with 120k miles. The instrument cluster display/information area blinks in and out....Most of the time out. I have removed the cluster and ensured there is a solid connection. Has anyone else experienced this? Does anyone know the solution? I would rather avoid purchasing a new cluster.
  • I got a letter stating they will only pay 50% as well. My car is a 2005 GMC Envoy with around 80,000 miles. I think I will just trade this thing in. I am not paying $900 to fix a car that is 6 years old with a problem that GMC recognizes throughout the line. They know there is a problem and they should pay to fix it. Lesson learned, do not buy GMC. Time to try foreign!
  • I received a letter from GMC where they are aware that the fuel level sensor may wear prematurely. Hmmm seems like that is a problem and their solution to fix it is offering you 50% reimbursement. I have a 2005 GMC Envoy with about 68,450 miles on it and I have to rely on my trusty trip odometer. Luckily I have not been stranded but I have not taken it on long trips just local places. Wish GMC will replace the fuel level sensors since it is stated "may wear prematurely". *sigh*
  • I'm disgusted with GM's customer service and their "courtesy" to pay 50% of the repairs. I too received this same letter. I have been dealing with this issue for 3 years, I own a 2005 GMC Envoy with about 120,000 miles now on it but it had about 75000 when it first started happening.

    Nice to know that GM will install FAULTY equipment into their cars yet will not pay 100% to fix the issue. Good to know this is the type of company I purchased from, now I never know to make that same mistake twice. Funny thing is we were shopping for a new car for my wife and her first choice is the Acadia. Well, you can forget that from happening.

    I have spent probably 5+ hours trying to resolve this issue with GM in the past week. Spoke with Tracy, Kat and was promised a call from "Oscar" who never seems to be around when I call there or when he calls me he only calls my home number during the day and not my cell # which I have given them every time I have spoke with someone. When I asked Kat (a supervisor) who I could mail a letter to to explain my disgust with my treatment, she send to, I quote "Address it to whoeven I want." She was the rudest of them all, wouldn't even respond to me when I was asking questions.

    I am told the 50% is only a "courtesy" despite them admitting in the letter the sensor will wear prematurely (admitting it's faulty and won't fix it??).
    I am spreading the word far and wide on what you can expect from GM if you buy one of their cars. They've lost me and my family and I hope I can prevent many others from making this same mistake.

    I am writing up a letter to Jim Moloney, Dan Ackerson (CEO) as well as the dealership I purchased it from to let them all know the type of "service" they are providing their customers. I encourage everyone suffering from this same issue to do the same. Too bad, I like the Envoy quite a bit otherwise.
  • I keep reading how Envoy owners are receiving letters from GMC and I have yet to receive one. I own a 2003 Envoy and like everyone else I've had instrument cluster problems which started Aug 2010 or so. Who do I contact to get that letter ?
  • I have a 2005 Envoy XL that I bought brand new from the dealer. It has never been serviced by anyone but the dealer and I have been relatively happy with it. Until recently. My fuel gauge stopped working and now I have to use my odometer to determine when I need gas. Unfortunately this does not always work and I found myself a on the side of the road out of gas. I was thrilled to receive the letter saying that GMC realized this was a faulty piece of equipment that "wears prematurely" I am NOT thrilled that they will only compensate me for 50% of the replacement of their faulty part. Can you please explain to me why this isn't being covered 100% this seems to be a driving hazzard to me and should be replaced at 100%
  • That's a great question. Every person at GM's Customer Assistance Center has been adamant with me that the 50% is a "courtesy" only. Interesting to me that have made this such a focal point. My belief is because they do not want to issue a full recall and are trying to buy us off with this pathetic "courtesy". In the letter they admit it wears out prematurely. To me that's an obvious admittal of installing a faulty part. They don't want to do the right thing here, so do yourself a favor and boycott GM.
  • gmcustsvcgmcustsvc Posts: 4,003
    chelios7,
    I apologize for your frustrations with this customer satisfaction program. We seen many people were having these concerns, which were outside of warranty, and are offing assistance. I apologize you are unhappy with this resolution.
    Christina
    GM Customer Service
  • I have a 2003 Envoy and my speedometer vibrates and sticks all the time now. If I turn off the engine and turn it back on the speedometer resets but sticks after 5-10 minutes of driving. I have seen many posts regarding the same issue and I am not going to pay $500-700 for repairs. Could there be anything that GM would offer me or any suggestions that others may have that could potentially fix this issue?
  • sbaynesbayne Posts: 3
    edited October 2011
    Several places will repair your cluster for about $100---here is one

    http://www.autoxpresstech.com/index.php?p=1_14_Chevy-GMC-Cluster-Repair
  • After reading all of this, makes me wish I didnt buy another GM. We owned a Suburban for many years, and put a ton of money in for repairs. We now own a 2006 Envoy Denali and are now seeing the same prob's as everyone else I see.
    I only wanted to see if I can troubleshoot the fuel gauge problem, and now see that this is a huge probelm with these vehicles. Now that I too am over 120,000 it looks as though we are screwed once again by GM!
    We also are now experiencing the same idle prob's as all these I am reading. Looks like I better trade this thing in before I end up coughing up Thousands of dollars for something GM knew about and tells no one!
    As I explained to my wife, I want very much to support the American car companies, but this is BS...again, and again, the same old issues...
    Before I do this however, I have good Cousel I will talk to. GM obviously knew this issue was there, yet says or does nothing.
  • gmcustsvcgmcustsvc Posts: 4,003
    sonnyaz,
    I apologize for your frustrations. Can you please email me your VIN and contact information? I look forward to hearing from you.
    Christina
    GM Customer Service
  • Christina, I appreciate your response and sorry it took so long for my reply. I am just a little frustrated...We love our truck (SUV), but the last thing I need is prob's....

    Anyway, I do not have your email to send you the info you requested. Please let me know what that might be.
  • Gm wont do anything except charge you $100 for diagnostics and $500 for repair. I had mine repaired for $180 and it was back on my truck in a week. Its easy to take out and put back in, email me for the companies info.
  • I too received the letter from GM about paying for 1/2 of the charge, the problem is the only light that stays on is the " check engine soon" not the "low fuel" that is listed in this letter. I took it to a mechanic before I knew of the letter and he knew about this problem, from his buddies at GM and said it would be around $ 600.00 at least, I have already paid $ 500.00 for a new odometer. I can't believe they acknowledged the problem, but are only willing to pay half ! My next vehicle will not be a GM that's for sure !
  • gmcustsvcgmcustsvc Posts: 4,003
    sonnyaz,
    Just click on my user name and my email is listed. I look forward to your response.
    Christina
    GM Customer Service
  • I have had the same problem for years with my 2005 Envoy. The instrument lights blink in and out. There have even been times when the headlights blink for no known reason. Scary stuff!
  • The instrument lights blink in and out on my 2005 Envoy. There have even been times when the headlights blink for no known reason. Scary stuff!
    And now the problems with the gas gauge and check engine light. My husband was laid off from his job and we can't even afford the 1/2 that GM is offering to fix the thing.
    I also have a 1994 GMC HD3500 that has a known issue with the glow plugs.... Going back to Ford next time we buy a vehicle!
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