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GMC Envoy instrument panel problems



  • gmcustsvcgmcustsvc Posts: 4,005
    Hello Gdsanto,
    I apologize that you are experiencing a concern with your vehicle. Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
    Mariah GM Customer Service
  • I have a 2004 Envoy XL V6 with 125,XXX miles on it. I had the gauges go out two years ago. The speedometer read one of the following: 0, 120, or somewhere around half the speed I was going. I delayed getting it fixed because of cost and I thought I wouldn't be able to drive it. I finally got tired of it and looked on eBay. I found "GaugeRepairMan" and his eBay store
    Auction # 320512886257

    Great News!:
    1. I got it done for $59 + 20 return shipping + 15 priority shipping to him
    2. You CAN drive without the gauges installed! I used an android app and a gps for a speedo. Many of you are probably good enough at guessing after driving with a broken one.
    2. A soccer mom could easily take them out in less than 20 min. without any fancy tools...just a very basic tool set Just put the steering wheel down. Undo the couple screws above the speedo and the couple that are connecting the lower dash (under the wheel) to the upper. The visor thingy comes off then you unscrew around the bezel and unclip. (sounds harder than it isx)
    3. He replaced ALL stepper motors (the things that cause the problem) with a new, more reliable version. My speedometer and oil pressure gauges where bad. He replaced all the motors with a new version that doesn't seem to have the same problems.
    4. The turnaround was VERY fast! I reinstalled my gauges less than a week after I first took them out.
    5. Reinstalling was just as easy as taking them out.
    6) He gave me a lifetime warranty on parts and labor, replaced all backlights, and re calibrated everything
    7) This isn't a band-aid fix, it is a permanent fix.

    I haven't ever left a testimonial before. I have had the gauges in my car and working perfectly for a few months now.
    I am thrilled about the $600 I saved!
    I'm thrilled with their work!
  • tiffanyntiffanyn Posts: 8
    edited September 2010
    Hi gdsanto,

    Were you able to resolve your gas gauge problem on the Envoy? In June I filled up my tank, and the gauge immediately showed "E" (which happens every time I fill up). It had never happened before. Please let me know how you were able to repair yours (if you were).

    I called about getting it repaired. Just the diagnostic is $99, and they said they may not even find the problem. Ugh...

    Thank you,

  • I have the same problem with my 2005 Envoy. I found the info on this discussion most helpful.

    I contacted GMC and this is how it got resolved. I had the diagnosis done at the dealership. It was confirmed the Sending Unit was bad. GMC agreed to split the difference with me (still cost me $300.00) but much better that $600.00.

    GMC Customer Servrice was reallly good throguh the process.

    Hope this helps
  • I think I have just started to have a similar problem.. I have an 03 envoy that has been pretty hevily modified by the previous owner, full air ride suspension, the front has been tubbed and things relocated, upgraded audio, you name it. the problem is with this truck its not always quite clear if a problem is just a problem with OEM equipment, or from all the cutting, wiring, and hacking the previous owner did on the truck.

    This is what happened. I had all the gauges freeze in one position on me one morning. I disconnected the battery for a few hours to see if resetting everything would do the trick. IT DID! Gauge went back to working.... for a day. Then they froze up again, I tried the battery trick again, this time with no luck.

    This is what its doing... All gauges are effected and frozen in place, the digital gear selector display is not on, the backlighting still is lit, turn signals still show, and when I turn the car on you can see all the warning lights still have power to them.. I dont know if this is the same issue with the gauge cluster, doesnt make sense to me for the whole thing to freeze up?? I would think if I lost power to the gauges all the needles would drop, like if I shut the truck off. But no, The tach is stuck at 1k RMP, gas gauge is stuck at 1/8th tank, speedo stuck at 0, all other gauges stuck at about normal readings, just not moving.
    Any insight to this issue would be helpful, Im just trying to diagnose if it is the gauge cluster that needs replaced/ repaired, or if it could be another issue from something else... Thanks for any help
  • bernz2bernz2 Posts: 1
    My Dad's 2003 Envoy is having problems with the fuel and oil presure gauges. Can you tell me what forum you recieved this information from. Also, who on E-Bay you purchased the stepper motors from.

    Thanks Bernie
  • blazer6973547blazer6973547 Posts: 24
    edited November 2010
    2002 envoy cluster, it lights up warning lights work along with high beam and signals but not one guage will budge, ive heard others say gauges are stuck somewhere but mine are all just dead, i took out the battery over night and everything was good for a week. this time i took out the cluster over night but didnt make a difference. any suggestions? i put the cluster back and have the battery out tonight to see if it makes a difference for tomorrow......gotta admit though of all the problems with these suvs they are so nice to drive
  • Have a 2005 GMC Envoy.My speedometer is stuck above 120. Check engine light stays on. I am having a problem with the vehicle accelerating on it's own. sometimes it is sluggish and starts jerking while I'm driving other times I can be stopeed with my foot on the brake and it starts accelerating on it's own. It will also accelerate in park. Sometimes it will get sluggish and just die. Does anyone have this problem or know of any recalls. I am also having a problem with the brakes getting very hot and smells like something is burning.
  • Honestly on my 2004 Envoy I'm just dealing with the nonsense. I'm refusing to pay out of pocket for something I feel should be a GMC-wide recall. Fortunately mine is minimal compared to others. My speedometer acts up periodically but the oil gauge is pegged out all the time. I have recently noticed "jerking" when I have the Cruise Control on and going downhill slightly. Others are reporting fuel gauge and light problems. I think you have a safety issue with the acceleration problems and should bring it to the NTSB attention.
  • As I have said before, unless GM is hearing a ton of complaints (which they are not) your concerns will go ignored. I used to work for GM and they will never respond or address what they consider message board complaints. What you need to do is go to the dealership, talk to the service manager, then get the name(s) of the zone reps and talk to them too. Then ask them who is the next in line and keep calling/writing. Trust me, it will work. Another avenue is the BBB.

    Now, it is up to you what you will do with this information. Just don't sit behind the have to make some calls and perhaps write a few letters/emails.
  • gmcustsvcgmcustsvc Posts: 4,005
    If you will e-mail me your request, VIN, and current mileage and I would be happy to look into recall information for you.
    Christina GM Customer Assistance
  • My VIN #1GKDT13S952212746 999. My mileage is around 79,500.
    Thank you for your response. Hope to hear from you soon.

  • Hi GM Customer Svc,

    The fuel gauge on my 2005 Envoy isn't working properly. When I fill the tank with gas, the gauge immediately falls to "empty". Then, after about 20 miles, the guage begins registering, then about 100 miles later it falls to "empty" again. From what I understand, quite a few people have had fuel gauge problems on this make/model vehicle. I've been told several different reasons as to why this is happening. What has been the most common reason for this?

    Thank you!

  • gmcustsvcgmcustsvc Posts: 4,005
    I apologize you are having difficulties. I apologize I am not a mechanic and do not have information on reasons for the problem. I would recommend taking your vehicle to your dealer of choice. They will be able to assist you in diagnosing your vehicle and fixing the problem. Please keep me updated on your progress with the dealer.
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,005
    Please e-mail me so we can look into this concern further. You can e-mail me by clicking on my name. I look forward to your response.
    GM Customer Service
  • Tiffany,

    I would follow the GM customer service persons advice and take it to a dealer. Then when they tell you the springs are flawed in the design and many trucks have had this issue and were fixed by the dealerships, but the Envoy is not covered, ask for the zone rep. When this person does nothing but give you lip service, ask what is the next step in the appeal process. Then go to the BBB and file a complaint. Do the same at If you bought the vehicle at the dealership you take it back to, I would file a BBB complaint against them too.

    Christina, I understand your intentions are genuine and you are simply doing your job, but the people on this forum deserve much more. When the GM rep finally called me, he only suggested what dealerships to take my vehicle to since GM did not recognize this as a campaign issue. In short, I got nothing. There is an inherent design flaw with the instrument cluster and GM has known about it for sometime. However, they refuse to address it for the vehicles mentioned. GM simply is turning a deaf ear to the issue in my opinion and that is the reason why GM loses customers. If the initial quality does not kill the relationship with the customer, realiability and ignoring known issues will. As I said, I traded my Envoy and will never look back. There are people making a ton of money repairing GM instrument clusters and many of them are from the Envoy and Trailblazers from 2002-2006.
  • Wow! I thought I had just bought a lemon.

    I have had my speedometer replaced and I'm on my second fuel gauge replacement. I have had my fuel line disconnect three times with two tows to the shop. Two front pinoins replaced. I have had the manifold replaced due to a crack in it. It was jerking one day and drove it to the shop and they had to tighten all the bolts to the transmission. This is what I can recall from the top of my head. It does sound like thier should be a recall notice on the speedometer.

    The funny thing is that I bought a GMC Canyon a year before my Envoy and I have had no problems with it.
  • gmcustsvcgmcustsvc Posts: 4,005
    Will you please e-mail me with your complete contact information including a good number to reach you, VIN, current mileage, involved dealer, and your situation including Edmunds user name? I would like to look into this further for you.
    GM Customer Service
  • today was the 1st time I had the issue-speedometer seems too start at 57 when stopped & goes from there-the gas guage has been up & down-using my trip mileage to monitor it-this cluster is just completely confusing to me-is GMC dooing anything at all to fix these issues or are the owners respoonsible for malfunctions in their products???
  • Please go back in this forum and read some of my posts on this. To answer your question, GM will not do a darn thing about this other than give lip service. The consumer has to raise the issue.
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