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Pontiac G6- Water leak

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  • GOOD AFTERNOON CHRISTINA; WELL I TOOK MY CAR TO CRAIN FORD IN JACKSONVILLE, AR FOR THE POWER TRAIN INSPECTION AND I DID MENTION TO THE SERVICE TECH ABOUT THE CARPET BEING WET. HE SCHEDULED FOR ME TO BRING MY CAR BACK ON WEDNESDAY, AUGUST 10; HE SAID IT COULD BE THE AC LINE BLOCKED AND IF SO SOMETIMES IT CAN BE FIXED OR REPLACED. I AM NEEDING TO KNOW SINCE ITS A MANUFACTURE MATTER WILL I HAVE TO PAY ANYTING??? THANKS FOR YOUR HELP
  • gmcustsvcgmcustsvc Posts: 4,082
    southern96,
    I apologize for your concerns. Can you please email me with your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • THE VIN# 1G2ZF57B984214486. JUST WANTING TO KNOW WHY YOU HAVE TO HAVE THE VIN#?
  • gmcustsvcgmcustsvc Posts: 4,082
    southern96,
    The VIN allows me to look in to the vehicle history as well as recall information etc. Can you please email me with your current mileage, involved dealer as well as your contact information? Click on my user name and the email is located there. I look forward to your response.
    Christina
    GM Customer Service
  • I'M HAVEN SAME PROBLEM BACKSEAT FRONT SEAT PASS FLOOR ALSO , SATURDAY DUE TO MOLD PULLED CARPET SUCKED OUT 3 GALLONS OF WATER BY THURSDAY WE THOUGHT THE AC LINE CLEANED IT OUT AND WE LOOKED YESTERDAY MONDAY MORE WATER
  • gmcustsvcgmcustsvc Posts: 4,082
    jmcgee1986,

    I apologize for the problems you are experiencing with your vehicle. Were you planning on taking the vehicle to a GM dealership? Please keep me posted.

    Thank you,
    Caron, GM Customer Service
  • bess15bess15 Posts: 3
    i purchased a 2007 Pontiac G6 GT... coupe about 8 or 9 months ago and i am experiencing the same problems... my back seats get really damp... and the passenger side floor gets soaked... and today i opened my trunk and lifted the spare tire cover and found 3 inches of water in the carrier... i called my locale GM Dealer and i am scheduled for Oct. 13... when i talked to the gentlemen on the phone he told me it could be the draining tubes from the sunroof... and they could be disconnected but would not give me an idea how much it would be until they checked... can anyone give me maybe an idea of the price? thanks :)
  • gmcustsvcgmcustsvc Posts: 4,082
    bess15,
    Once the dealer looks at it they will be able to give you a better idea of what it will cost to repair it. They should come to you with an estimate before beginning repairs. Will you update me on your progress? :)
    Christina
    GM Customer Service
  • bess15bess15 Posts: 3
    so i just recently took my G6 down to a GM dealership and they told me it was the draining tubes from the sunroof that flow to the back of the wheel wells... were clogged... and they told me that they would have to remove the interior including... front seats, back seats, carpet, center console and truck carpet... and most importantly the headliner. so they wanted to take apart my car and clean the interior for 12 hours of labor at $70 an hour! $800 to $900 dollars total. so i took it home and i ran a feed line to maybe get the debris out and i ran about 12 feet and it kept feeding it and eventually i came to the conclusion that the tube was disconnect under the roof liner... so i have decided to take the liner down and reattach the tube(s) (check on both while i'm at it.
  • dlinerdliner Posts: 6
    I have a 2005 4dr G6 with a moonroof which leaks like everybody else that has the specific models that GM has identified and acknowledged the issue of the drain tubes which are factory installed are too short and have a tendency of pulling apart becoming disconnected allowing water to drain inside the frame of your car eventually draining into the interior onto your upholstery and carpet. Because of this issue which GM has identified, and if not corrected as soon as water is realized on the inside of the car, the interior carpets and upholstery become mildewed and then rot. At this point you are probably having recurring upper respiratory issues due to the mildew or even pneumonia (double pneumonia in my case). You are totally frustrated as I was because you have taken your vehicle to the dealership numerous times and they supposedly have no idea what you are talking about and since it doesn't leak while the dealership has your car, they find no issue.
    You then find this forum and read about other people with the same issues and realize you are not crazy so you reply to a posting or add your own. You are soon contacted by GM Customer Service and you think FINALLY I am going to get some help. Somebody really cares.
    I would like to know has anybody actually had anything good come out of being contacted by this, by the way "NEW" group of reps that are contacting people they find on forums to pacify them for a period of time. Have they actually fixed your car? My experience with this GM Customer Service group is utter frustration. Why waste people's time, giving them hope that help has finally arrived and then pull the rug out from under them again.
    Has anybody had any success with a contact made on this forum or any forum by the GM Customer service?

    :lemon: Just saying....
  • bess15bess15 Posts: 3
    edited October 2011
    so like i said in my last post i took my Pontiac to the GM dealership and they wanted $900 to fix it... so today i took the headliner down (which is actually pretty easy i must say) and found out that both draining tubes were disconnected... so i reconnected the tubes using a PVC glue (very strong) around the outside and waited till it was dry... then ran water down the tubes and drained successfully down and out the back end... and put the headliner back in... connected very easily. i then took out the back seat and found that it smelled... so i took the seat out and the liner... and i plan to shampoo and sanitize the seats and the carpets... cheaper then $900!
  • gmcustsvcgmcustsvc Posts: 4,082
    bess15,
    When did you take it to the dealer and what was the mileage? Please update me on your repair for your vehicle. :)
    Christina
    GM Customer Service
  • dlinerdliner Posts: 6
    Christina,

    You are not serious. I have gone through this with not only GM customer service but with you too. Would you like to look up my records?

    Donna Liner
  • gmcustsvcgmcustsvc Posts: 4,082
    dliner,
    I apologize I was responding to bess15. Each case is handled on case by case basis. While it is unfortunate GM Customer Assistance or myself were unable to help you; I will still continue to document customer concerns and try to assist others. Enjoy your week!
    Christina
    GM Customer Service
  • I have the same problem, 2005 Pontiac G6. I took it to the GM dealership 2 months ago to have the problem fixed for almost $1,000. Well, today it rained and sure enough the leaking problem is back. I am beyond frustrated. Not sure what I plan on doing while this tropical storm passes as I don't have a garage. I can't understand why GM hasn't issued a recall?
  • gonogogonogo Posts: 872
    Water leak is not a safety item. GMPP will not even cover water leaks.
    Take it back to the dealer, $1000 should have fixed it.
  • gmcustsvcgmcustsvc Posts: 4,082
    jlautenslager,
    The dealer usually has a warranty on their repairs. I would definitely recommend contacting the dealer. I can also set up a case for you with GM Customer Assistance. They will work with you and the dealer to come to a resolution for your situation.
    Christina
    GM Customer Service
  • Christina,
    I have a 2005 G6 that had the water leak problem on the passenger side when we bought the car (used). Dealership fixed this under warranty in 2009. So they knew at this point that there was a problem with the whole thing--but did they fix all of the drains-NO! They have a TSB that says they recognize on models of G6's from 2006---only--not 2005--why is that??

    Now I have the same problem on the drivers side. My husband passed away suddenly in 2009 and I was diagnosed with lung cancer a few months later (umm--wonder if it had anything to do with moldy carpet??). I am still alive--and spent a lot of money to beat the cancer--but I certainly don't have $1000 or even $400 to go to a dealer to get this fixed--especially when it should have been fixed the first time it was found. I will have to call on friends and diagrams from the internet to see if they can help me fix it.

    You would think with pages and pages of customers documenting this same issue--and more on other sites--that GM customer service folks would get a CLUE! I would rather poke out an eye than have to go back to GM service at the dealership here in Conway AR. I am not part of the 1%--so I can't afford them! I have owned several vehicles bought from this dealership--but I am done now.

    Collecting data and saying you're sorry is only part of "problem resolution" protocols--at some point YOU FIX THE PROBLEM!

    Very Frustrated in Arkansas!!
  • ive had my g6 gt for a year and have been trying to get sunroof fixed. it's no longer covered so i had a friend unplug the drains. . . . and 2 weeks after i found a puddle on the floor by rear passenger seats...again!!! so now i am looking the information up and i can not believe how many posts are up and GM has done NOTHING? wheres the recall for this? absolutely ridiculous.
    has anyone figured out a solution that actually works and isnt $1000's.
  • I started this thread and just wanted to see if you are getting anywhere with "GM Customer Service".

    Every thread I read has basically the same problem with the water leak in their G6. It appears they have a script they follow because from what I have seen, they ask the same questions to each posting and have the same replies. Amazing as Christine, who by they way opened a case for me stated in one of her replies to me they handle each posting as a new, individual case. Really, why the same questions and responses.

    This GM Customer Service Group is a joke!

    Donna
  • gonogogonogo Posts: 872
    From what I have read, which is alot, the drain tubes are too short. If I ever have to fix mine I am going to add extensions and clamps.
  • gmcustsvcgmcustsvc Posts: 4,082
    lablaura,
    I understand your frustrations. If you would email me your VIN, current mileage and the dealer your have worked with I will look into this. I'm very sorry to hear about your husband. I am happy to try to assist you in getting your concern resolved. I look forward to your email.
    Christina
    GM Customer Service
  • Sammig88,

    We'd like to get a case set up for you - please email us your name/username, contact information, the last 8 digits of your VIN, and the name of your involved dealership. These cases do help GM see frequent concerns.

    Best,
    Sarah
    GM Customer Service
  • I have a 2005 Pontiac G6 and recently have experienced the floor behind the driver's seat becoming wet when it rains.I am unable to find out how the water is getting in the car because the door and sides are dry while the floor is so wet it creates a puddle. Has anyone experienced this with their car and have a solution. I had it looked at when getting my oil changed and the mechanics were unable to find the cause. Thanks for any help!
  • If we can follow up with your dealership for you, please email us more information (including your name/user name, the last 8 digits of your VIN, and your involved dealership).

    Best,
    Sarah
    GM Customer Service
  • i have the same problem in my 2005 pontiac G6 wet floors on drivers side why isn't this a recall i see post saying it's not a safety issue how is it not a safety issue with gallons of water in your car causing mold and water running through your electrical my car wouldn't start because it got something wet and had to dry out for a day
  • Kirstie_HKirstie_H Posts: 10,876
    It isn't a safety issue. It is something that could lead to a safety issue if it isn't fixed, which is different from a safety issue. I'm not saying this to minimize the problem, because it's obviously a problem that no one would want, and I'd probably try to find the origin of the water leak ASAP. You'd either have to be in a monsoon or have huge, gaping holes to literally have gallons of water in the vehicle.

    MODERATOR
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  • it appears it's a problem with your cars for over 4 yrs and never fixed why should customers need to pay to have it fixed and i did it's coming through the sunroof
  • cola2cola2 Posts: 4
    Hi Christina,
    I also just discovered water on the back of passenger seat. G6 2007 new owner. My wife bought the car during the summer time and now rainy seasons we discover the leak. She purchase an extended warranty with the dealer, will this be cover? She is very mad and is threaten to take the car back.
    Do you know if there is a recall on g6 2007?
  • Kirstie_HKirstie_H Posts: 10,876
    It's not a problem with MY cars at all - I don't represent any manufacturer. I'm here representing Edmunds.com, not GM.

    MODERATOR
    Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.
    Share your vehicle reviews

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