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Saturn Aura Transmission Issues

135

Comments

  • onefunkaronefunkar Posts: 113
    unfortunely saturn wont care if you ever buy another saturn since they are out of business.
  • I have a 2010 Saturn Aura with 113,00 highway miles that stopped today. I put the car in drive and heard a rubbing sound. The car jerked so I stopped. I put the car in drive again and heard the sound again. The car would only go 20 miles per hours. It will not go into reverse. This is a problem and should not have happened on a car this new. Is it the transmission? Is it part of a recall?
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello,

    I am very sorry that you've experienced this issue with your Saturn vehicle. Have you had an opportunity to get into a GM dealership for diagnosis? I can check if there are any recalls listed under your vehicle. If you are interested, please send me your full name and VIN to socialmedia@gm.com ATTN: Amber. I look forward to your response.

    Regards

    Amber N.
    GM Customer Care
  • onefunkaronefunkar Posts: 113
    if you have a six speed auto it could be the infamous wave plate problem. they break and usually first sign is no reverse. also you dont have a 2010 aura. that was the only saturn not built for 2010. has to be 2007,08 or 2009.
  • My 2007 Aura's transmission failed on Monday at 92,000 miles. Quote from local dealers were $3650 to $3800, but they could not guarantee any parts availability as there are only four transmission in the U.S. apparently. They said GM had no information about availability of a factory refurbished unit.

    Local transmission shop said the same. They get parts from the dealer and if the dealer doubts they can get them, this independent shop couldn't either.

    The dealer offer to tear down the transmission (for $4,000 to $4,500) but again, would not commit to being able to get the parts to fix if if they tore it apart.

    So apparently, not only is it broken, but there don't appear to be the parts to fix it.

    Has anyone been successful with customer care? Or am I wasting my time talking with them?

    R.
  • ditoolanditoolan Posts: 3
    GM covers the transmission up to 100k from what I was told. Mine failed at 127k. Had it rebuilt for $2000 at a local reputable shop. The dealer only puts in refurbished/rebuilt anyway. Good luck!
  • Just an update, talked to Saturn Customer Assistance just now, they said the transmission is warranted for 5 years or 100,000 miles and since mine is six years old, it is not coverage under the warranty. She asked what they could do to assist me. My reply was that I wanted the parts available to get it fixed at a reasonable price.

    Her response was that I needed it to be towed to the dealer (it is currently at a friends garage since that was the closest place to tow it to when it failed) and I would have to pay the "diagnostic fee" to have the dealer look at it before they will go any further. If I have the dealer repair it, they will waive the diagnostic fee, if I choose not to get it fixed, I will need to pay it (she will call me back to let me know what the fee is). She said that any assistance is on a case by case basis.

    She never really addressed my questions regarding availability of parts for repairs.

    the Saga continues...
  • rhino26rhino26 Posts: 1
    I also have a 2007 with only 43,000 mi on it, transmission quit on me on the freeway...almost caused an accident. I had it towed to my mechanic, he check with GM..they said no warranty (5yrs) and my repair will cost in excess of 3000 I am amazed 43,000 miles and the transmission is crap, its not even broke in yet. This does not shed a very good light on GM or its policys. I have been a loyal GM owner for 40 yrs have owned 7 different GM vehicles. This will be my last.
    it is disgusting to have a car with 43,000 mi and have to expend almost 4000 dollars to rebuild the tranny because there are no new ones available. Thank you for another well built american car.
  • wsu_qtwsu_qt Posts: 5
    First I would like to say that I love my 2007 Saturn Aura - now with that out of the way this is the first major issue hat I have had but boy is it a Big issue! I have 106,000 highway miles and it stopped in a storm on my way home from work. The transmission started jerking, then making a weird noise and then my speed slow dropped to 20 miles an hour. I pulled over and let the car run for a moment. As I tried to merge back into rush hour traffic my transmission light came on. I put the car over again and tried to go in reverse - it did after a few seconds passed. This is a major problem for a single broke soccer Mom who relies heavily on a car. I will be at my dealership tomorrow. Is the cost really $2,000 - $4,000. - Oh-No!! Has anyone determined if G M has issued a transmission recall? Is any of this part of a recall? :cry:
  • scmadscmad Posts: 5
    The transmission issue on the 2007 Aura has not been listed in any recall by GM. I too have a 2007 Aura and at 106,000 miles experienced the same scenario. My cost $3,600. :sick: It's a hard swallow.
  • wsu_qtwsu_qt Posts: 5
    Thanks for the reply!
  • j_gj_g Posts: 3
    Interesting because my 2007 Aura just rolled 106K and just stopped shifting while driving on a residential street.

    Dealer tells me it is not because of maintenance but rather metal fatigue. Essentially the 3 and 4 gears broke.

    Like the rest of the posts I had no indication of a problem. In fact the car had the power steering unit replaced by the dealer 2 weeks ago and they said the car was in great shape.

    Dealer mention GM may have a plan to replace or help defer some of the costs. The warranty expired at 100K but I own several GM cars and I was planning on getting a new one soon...
  • wsu_qtwsu_qt Posts: 5
    Contact GM customer service.
  • My problem seems to be different than most of these, I have the 6 speed auto. If I take off from a stop first gear seems to slip then catch and spin tires. All other functions seems normal, any suggestions? I have 115k miles.
  • wsu_qtwsu_qt Posts: 5
    I am not sure how many speeds my transmission has :(! All I know is that I have an automatic and manual drive transmission.
    If this helps - the issue seems to be with the wave plate but the best thing is to contact GM Saturn customer service.

    Good Luck
  • j_gj_g Posts: 3
    Update on my issue with my 2007 Aura and 106K miles on the car...

    The part that broke shredded it's self and did damage to both the transmission and the radiator because the transmission coolant flows through the radiator.

    I contacted customer service at GM and they worked with the dealer to fix the car. Because the car was out of warranty they technically could have done nothing. The initial estimate was 4,000 for parts and labor.

    GM covered all of the parts, fluids, and misc items, I had to pick up the labor which was about $1,200.00.

    GM sent me a 1,500.00 spiff for my next car that can be used in conjunction with any other incentive they are offering at the time.
  • scmadscmad Posts: 5
    Fortunate for you that GM paid the major portion of your transmission/radiator replacement; not sure how they pick and choose the 2007 Aura owners. So nice to know that the sun shines on a few chosen people.
  • I have a 2009 Aura 4 cyl 6-speed trans and THOUGHT I had a transmission problem... I had many of the problems with 'slipping in & out' of gear, bucking, and even the traction control system failure light/warning coming on. I had two things wrong with it: 1) intake vaccuum hose damaged, 2) one intermittent coil failure. Those things were fixed. Transmission is COMPLETELY fine now. I don't know if it was the computer just compensating for those problems making the transmission act that way or what but it is fine.
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