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Saturn Aura Transmission Issues

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Comments

  • Now that the dealer has had a chance to look at the vehicle its been determined that a medal plate broke off and the transmission is shot. So, lucky me, I get to replace the transmission. A question I would like to ask the Engineers/Logiticians at GM is: Based on your research on the transmission and life cycle costs for the transmission placed in a 2008 Aura, What is total lifecycle costs a GM owner could expect to pay to fix their transmission or any other part that GM decided to use that had a short life span? I am not a young driver and have been driving more than 30 years, and I do not hotrod my vehicles. So for a transmission to die on a vehicle that has been maintained 100% per GM recommendations and this to happen at only 78,000 miles is not acceptable.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello becky9560,

    I'm sorry that you are facing a transmission replacement in your Saturn vehicle. I recognize your dissatisfaction with this matter and would like to try and help. Although I am not a technician, I would like to further investigate your concerns. If this interests you please email us your name, VIN, contact information, and dealership, as well as reference your screen name. We can be reached at socialmedia@gm.com [attn Amber].

    Amber N.
    GM Customer Care
  • Sent the information to the email you provided socialmedia@gm.com with attention to Amber. Please let me know if you do not get the message.
  • gmcustsvcgmcustsvc Posts: 4,001
    Thank you-- just received your email.

    Amber N.
    GM Customer Care
  • The recall for the Shift cable is 11175 or 12106. I have a 2007 saturn aura V6 (3.5 engine, V6 with a 4 speed transmission. It is the powertrain: automatic transmission: gear position indicator. Check with the National Highway Traffic Safety Administrtion (NHTSA) US NHTSA Campaign ID: 12V460000

    I hope this helps! I have had my saturn for 6 years and have had electrical issues, cataylic converer replaced, rack and pinion going out now, now the ship cable. The most expensive things to fix. Also, have to put rotors on twice. I ignore all the other notices like the popping in the steering column. -
  • I had a very similar experience to Becky just two days ago. I had just left my house and had stopped at an intersection. When I went to make a right hand turn, my car drifted into the intersection and would not accelerate. We were in the middle of the intersection and could not move forward or backwards. I called OnStar and they called for police help. In the meantime, about 50 cars swerved around us and we are so lucky that we did not get hit. By the time the tow truck arrived, the transmission light came on. I bought the car brand new. I have only ever owned Saturn vehicles because I was a true believer that they last forever. I have 62,000 miles on the car and my five year warranty expired in April of 2013. I have kept up with all required maintenance. When I called the dealership, they were pretty clear that I was out of luck. If anyone can offer assistance or help, I would truly appreciate it. I see that some are emailing Amber at GM Customer Care. I emailed and hope somehow some way GM will make good on this what seems to be a reoccurring situation.
  • I have a 2007 aura xr and I just now got the place I bought my car from to put a gm remanufactured transmission in my car but I had to go all the way to the attorney general and they got it done. I tried by myself to get this fixed for 10 months
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello karenc8,

    I apologize that you experienced this with your Saturn and am glad to hear that you and your family are all safe. I would be happy to look into your situation for you. If this is something you would like my assistance with email me at socialmedia@gm.com. Please include your username, karenc8, full name, address, phone number, VIN, current mileage, and dealership.

    I look forward to hearing from you,

    Jonathan A.
    GM Customer Care
  • I have a very similar issue, I was merging onto the freeway yesterday and felt the car have a rough shift. Since then, the transmission is jumping and hesitating when shifting into 3rd gear (also seems to be 5th gear too, but I notice 3rd gear more in stop-and-go traffic). Today, it also started hesitating in reverse, and the shifting was getting worse. Luckily I decided to avoid the freeway on my drive home. As it was, I decided to pull off into a Chevy dealer halfway home because I didn't trust that the car would make it home without putting myself or others in serious harm. Reading these other posts makes me glad that I was able to do so without causing an accident or other traffic disruption!

    I've kept up-to-date with all of the recommended maintenance and only had the vehicle serviced by authorized GM dealers. I'm especially disappointed realizing that the resale value of the Aura is a good 30% below an equivalently equipped Malibu from the same year, so a new transmission could cost half of the trade-in value!

    The dealer is going to investigate tomorrow, but I'm afraid it's probably the same transmission issue that others are having. Unfortunately I got the car just under 6 years ago (new), so the warranty has been expired for almost a year (although still well under the mileage limit at ~78,500 miles). This was my first brand-new car purchase, and I definitely had hoped that this car was going to last me at least a few more years without any major issues since my last GM vehicle was running strong at 11 years old and 200,000 miles when I sold it to buy the AURA.
  • The dealer called and confirmed my suspicions - the transmission is shot - my options are either spend money for them to take it apart, diagnose the problem, and overhaul it (with a high labor cost and unknown cost to repair it), or to just replace the transmission with a GM remanufactured transmission that comes with a 3 year warranty. I decided to go with the remanufactured transmission because it's a set price (no unknowns related to repairing pieces inside, which could easily increase above the remanufactured cost), and because it comes with the warranty. Now I'll keep my fingers crossed that I'm making the right choice and this is the end of major issues for the next few years.
  • missjimissji MichiganPosts: 2
    I had the same problem in May 2013 and had to have my transmission rebuilt. Cost me $2,500. I emailed GM last week and just spoke with someone today who said he checked my VIN and there are no known transmission issues with the car, basically I shouldn't believe what I read on the Internet about what anyone else says about THEIR car, there is nothing they can do but that they are documenting owners problems and IF there is some remedy offered at a later date they will be in touch. Prior to this car, I owned two other GM vehicles and was a faithful buyer. Not anymore - this has frustrated me to no end and then to be told that as far as they can tell this is not a known issue despite all of the owners who are experiencing this problem is over the top. One earlier poster recommended that we go to the NHTSA website and file a safety concern. I did that as well. GM really needs to own up to this problem and reimburse those of us who have paid for these repairs.

    Update - I just listened to a message from someone ELSE at GM who says the case was sent to her this evening. I will be calling her back in the morning and will post an update then.

    ::: JI ::: GM, please reimburse us for the cost of transmission repairs on the 2007 Saturn Aura.

  • raukkraukk Posts: 1

    I have the 2008 Aura XE and the Transmission Shift Cable broke, however according to the Dealership Technician it is the wrong end of the cable to be covered under the recall (it's the end that attaches to the Transmission when the recall was for the end at the firewall). Because of this they have to replace the whole Shift Cable. Is there anything I can do because this part has already had issues that caused a recall, or do I just have to live with paying for it? I've done all the normal maintenance since I bought it in '12, 85k miles (or somewhere around there) Vin 1G8ZS57N98F233975

  • Best thing you can do is pay for it, keep the receipts and petition for a refund from the factory. Customer Service does have some discretionary goodwill funding. What an annoying bit of penny-pinching, weasel-like behavior on GM's part. I think the dealer made the wrong decision but they don't want to be stuck with a kick-back on the claim.

  • gmcustsvcgmcustsvc Posts: 4,001

    Hi raukk,

    We're sorry to hear that this happened with your Aura. Please let us know if you would like for us to look further into this concern for you. If our assistance is needed, please send an email to socialmedia@gm.com. In the email please include your full contact information, VIN, current mileage and the involved dealership. We look forward to hearing from you.

    Kristen A. GM Customer Care

  • missjimissji MichiganPosts: 2
    edited March 4

    Updating my 2/25 post. GM is very well aware of the problem with this vehicle but refuses to cover any repairs outside of the warranty. After speaking with 2 people at GM and the service manager at the dealer, they still declined to give any refund (surprise, surprise), but the service manager unwittingly gave me a lot of helpful information that I will be taking BACK to GM about this vehicle's transmission problem. Oh, he also gave me an offer for $1,000 off a new GM car. Umm, HELLO I just spent $2,500 to fix this one, why would I want another one? So I can pay a grip to fix that one too? I'm so utterly disgusted with GM at this point. VERY disappointed in my hometown manufacturer.

    ::: JI ::: GM, please reimburse us for the cost of transmission repairs on the 2007 Saturn Aura.

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