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Mazda CX-9 Problems



  • cericceric Posts: 1,093
    You have a 2007, 1st year model.
    Basically, more issues with 1st year model is a well-known fact across all brands of automobiles. My wife's Prius had two recalls already. The 3rd one is coming in the mail, as I learned....

    Anyway, the A/C Shut-off and Pulling-One-Side are both issues mentioned in TSBs for 2007. Easy to correct if the mechanic even bother to check the TSBs.
    Tire is unfortunately a bad choice by Mazda (and also used by other brands).
    There is no excuse for that. Just poor decision.
    Do yourself a big favor. Replace them.
    For a few hundreds bucks, you will appreciate the difference.
    The OE Dueler is a 3-season tire, not ALL-season.
    It lasts only about 25K.
  • Has anyone had the constant knocking/popping/clanging noise emanating from the front end of their CX-9 referred to earlier in this thread resolved yet? My CX-9 makes a popping type noise that sounds as though it is coming from the front right of the engine bay. The noise is audible when turning corners at low speed with no throttle. I can also hear it at times when I come to a stop. The same noise is audible when changing gears from drive to reverse and vice versa. The noise developed at about 2000 miles and it sounds almost like floor boards popping; a non metallic flexing type noise. I have taken the car to the dealer about the noise on several occasions. They changed one of the motor mounts and made a few other adjustments, none of which eradicated the noise. Now the dealer is telling me that the noise is characteristic to the CX-9 and there is nothing they can do about it. The only explanation of the noise I have been given is that it is caused by the motor mount flexing and it is designed to flex.I find this difficult to accept as the noise developed over time and is getting worse. I am at the point now of selling the car as the noise is driving me insane. Surely Mazda can introduce a fix to resolve this issue. Please let me know if any dealer has been able to eradicate this noise.
  • If you are talking about the "click-click" noise when changing gears from a stop or accelerating from a stop, someone on another forum mentioned that its either the left motor mount or the little play the axle splines have between it and the splines in the hub which can be packed with heavy axle grease to mask the noise. It's not a permanent fix, but a long term temporary fix nonetheless.
  • The noise is evident on some occasions when accelerating from a stop, especially in reverse. It is there when changing gears. The dealer replaced the #3 motor mount which I think is the mount on the right side of the engine bay. That did not assist. They have tried lubricating the hub splines and that did not assist either. I am beginning to think it is the transmission mount which I think is the #4 mount and on the left hand side of the engine bay. But I am sick of sick Mazda guessing and want a fix for this. Its a joke!
  • You may be sick of it, but bottom line, your dealership is trying to resolve the problem unlike some dealers that don't give a rats a$$ about your concerns and just blow you off by saying "its a characteristic of the car".

    I say as long as you are under warranty and not costing you any money other then your gas and time, let them continue to hack at it and try to find and fix the problem.

    Us that are out of warranty are relying on you fortunate few that are in warranty to let us know what finally fixed the problems so we dont loose out money trying to fix something that will not make a difference.

    Just my $0.02
  • My dealer tried to resolve it but couldn't, and only after failing to resolve it did they tell me that it was a "characteristic of the car". Don't worry, they have used that on me too. I know that is bull****. Cars should not make these types of noises that develop so early in their life. More likely Mazda have mucked up the design and don't have a fix yet. I know now that if I want the problem fixed I will need to identify it myself and possibly pay to fix it once identified. So although I am under warranty, the so called warranty is not worth the paper it is written on We are in the same boat: completely exasperated. Not good enough Mazda. Never again!
  • k1200k1200 Posts: 40
    YUP...same here... mine is a 2007 CX9, at around 5000 miles perhaps a bit less.
    At low speed 5-15 mph making turns especially. But even simple driving over that tiny bump to enter my garage which is about 1 1/4 inch, it sounds terrible.
    If I make a u turn or a broken u turn it sounds like my vehicle is actually a OLD wooden ship creaking and straining from very old age. Its sound a lot like someone walking up an old staircase slowly, and its not subtle either.
    I took mine to the dealer numerous times, even to different dealers. The place where I bought mine from acknowledged the sound and told me "its the covering in the wheel well rubbing" I could not believe they said that, when you could clearly see that was not the cause. I left it with them and after 2 days I got it back. They told me it was a motor mount, and that they replaced it.....I am not a mechanic but I know enough to ask them to show me, which they said the lift is occupied. When I went home I put it on the ramps and went looking, nothing replaced, but they did put enough lithium grease on almost every nut and bolt under the vehicle.
    Next day it rained hard, grease washed off, loud creaky noise is back.
    I am done with trying to get satisfaction with this car, there are many, many more issues with it.. And like I said before, its garage kept, well maintained... but out of every new vehicle I have ever owned which was 10 this one has to be the most disappointing. Heres a quick run down...
    CD player failed to work from the 1st day
    sudden severe vibration in steering
    brakes making a loud clicking noise (still does)
    drivers seat adjusts without being touched. (stopped on its own)
    rear blower a/c- heat come on full blast when ignition it turned off, and can run up to 5 minutes....(still happens frequently)
    *new* drivers seat belt will not retract, you have to "feed" it back in
    Radio wont come on at all (once in a while)
    drivers window reopens as if something is blocking it...(once in a while)
    Im am not making any of this up, this is what I have put up with. I am done with this vehicle...its paid for, time to get rid of it get something reliable.

  • If you are referring to a creaking noise coming from the front end as you described, the solution is to apply lithium grease to the bump stops that ride on the shaft of the front struts. Someone at another forum told me about the fix and I did it to my 07 Touring because it creaked in any road imperfection and guess what...4 months later and a few storms in between the creaking has not come back. I am not saying that it is a permanent fix but it is a very easy inexpensive fix anyone can do whenever the noise comes up. Don't be afraid to ask like you did and don't be afraid to get a little dirty...

    CD player failed to work from the 1st day (warranty)
    sudden severe vibration in steering (could be due to inproper balancing or it could be related to TSB 02-003/07)
    rear blower a/c- heat come on full blast when ignition it turned off, and can run up to 5 minutes....(TSB 07-008/09)
    *new* drivers seat belt will not retract, you have to "feed" it back in (warranty)
    Radio wont come on at all (refer back to item #1 warranty)
    drivers window reopens as if something is blocking it...(READ owners manual, sometimes windows need to be re-initiated)

    Common guys lets stop putting Mazda down because all brands have flaws, the fact that the dealership network is more often then normal incompetent does not speak for the whole entire company name. I work for a dealership who services, Ford, Lincoln, Mercury, Chrysler, Jeep, Dodge, Honda, Toyota and Scion so please dont tell me I am not exposed to customer complaints or issues with their vehicles.
  • k1200k1200 Posts: 40
    not a down, just very frustrated.... by the way thanks for the input about the struts, i will give it a try when I can. But like I said I had been to the dealership 11 times in 13 months. And I am always polite and reasonable. But when you are there so often, I would walk through the doors and they would throw their hands up and say "what now' like its my doing. When I showed the guy the window issue he said "its a safety feature" Fine Im all for safety, but I cannot close my window.. never resolved. And the issue with the cd player from day one was comical to say the least. The cd player itself never had the slot to insert a cd cut into the was there but you just could not put a cd in....they replaced the entire unit, worked fine, but now occasionally wont come on at all.
    like I said just frustrated.....who knows maybe a RX8 in the future
  • k1200, you said no slot cut out on the face plate??? LOL! that is comical! I have to side with you on this one because QC did not catch this flaw three times (at the manufacter, at Mazda when built, and at dealership when they did the PDI). You know, now that you mention it my Mazda5 used to do this as well, the entire headunit would just be dead and I would have to turn the car off and turn it back on in order for the headunit to work.

    If the dealership is treating you as if you are a burden, it's time you visit another Mazda dealer (if possible) and take your business somewhere else. Like I said in the past, poor dealership ettiquette should not be conveyed as Mazda's over all image...unfortunately they act as Mazda's representatives.
  • felixa7felixa7 Posts: 15
    I'm trying to buy a black on black CX-9. The dealerships have been giving me a real run around. They all claim that they can get a car from a partner dealership, today. But then they say that the car is in the port and should be released within the next 24 hours. They've been saying this now for a few days! What's going on? I've heard rumors about broken seat heater modules that drain the batteries -- the manufacturers are trying to fix the issue at the port. Is this true? How long will the hold last? And have they fixed the problem on the models in stock?

    Also, the dealers are quoting me $ 32,600 for a CX-9 GT with moonroof and power liftgate but no nav. Is that a good price?
  • svofan2svofan2 Posts: 440
    The price sounds ok...but I was under the impression that if you get moonroof,and power lift gate you MUST get Navigation....sane with RES (dvd player) the power liftgate and the navi are prt of eith package..with their corresponding prices of course....see Mazda buid site
  • kcm8419kcm8419 Posts: 121
    I just brought my 2008 CX-9 into the dealership on Saturday due to an antifreeze leak. The dealership called me back and told me that it was a freeze plug that went bad. They also said that according to the parts manual they cannot get a freeze plug to replace it. They said that they are going to have to talk to a Mazda engineer to see what can be done with this and call me back. Mind you I live in the SW part of the country so we do not have terribly cold weather. It sounds to me that the freeze plug rusted which would lead me to believe that the problem is with the antifreeze, FL22. This vehicle has just under 11,000 miles on it.
  • I just took my 2008 CX9 in with 19,500 miles for Brake noise. When I go from Reverse to forward or forward to reverse there is a brief clanking noise coming from what sounds like the brakes in the front end . After taking apart the brakes, they told me Mazda said it was normal and there was a bulletin regarding the ABS system and this noise. I asked for a copy of the service note and for a number to call to complain. Why did this noise -which you say is a normal part of the ABS come about after 19,000 miles? This is a BS answer. Otherwise I love the car.
  • k1200k1200 Posts: 40
    Read your post about the noise from the brakes. Perhaps we had or have the same issue. When I am in park , apply the brake then shift into gear the is a very audible "click". especially moving backwards say into my driveway or parking. When I took mine to the dealer they told me it was "Front brake pads shim-kit"
    They said they replaced it.....two days later click, click, click.

  • kcm8419kcm8419 Posts: 121
    I heard from the dealership yesterday and they said that after talking to the Mazda tech line that the problem is a bad water pump and not a freeze plug. Now all that they have to do is drop the engine to replace it.
  • The CX 9 is one of several vehicles that are on my short list of possible buys. With the problems all of you have had with this vehicle. would you buy it again if you had the opportunity?
  • I have had only 1 problem with some brake? noise with 19,500 miles on my car. When I go from forward to reverse or reverse to forward at slow speed there is a (brief) noise. This started a few hundred miles ago. I Love the car and would buy it again, There is no long term reliability data with the CX9 being so new. I can only hope this is the only problem I have. Love the car!
  • jcpharmjcpharm Posts: 92
    only had one minor issue fixed at my first oil change. i would definitely buy again - love my CX-9.
  • cericceric Posts: 1,093
    Compared with the scare of "unintended acceleration" (Toyota, in case you wonder), I would live with small issues like noises and rattles. BTW, I owned mine for two years, 25K miles. I only had a window assembly issue. A couple TSBs fixed. Taken care of at oil change. My wife owns a Prius. We are kind of worried.

    Love my CX9. Period. I'm a ex-BMW 540iA owner. :)
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