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Toyota Customer Experience
I have gone to them about the RAIN SENSING WINDSHIELD WIPER problem that is in all 2005-2008 Avalon LTD. They refered me to page 138 of the manual, and said this is normal. Well page 138 is not the same condition I am complaining about but Toyota will not listen and keeps refering to page 138. I received a call from a Lisa Leisy a Toyota Customer Experience representative on 2/20/08 and I explained the difference between my problem and what is stated on page 138. She listened and said she would get back to me the following day 2/21/08. As of 2/25/08 Lisa Leisy had not called back, so I called TCE and left a message for her to call me. 2/26/08 still no return call,so I called TCE and left another message requesting a return call. As of now I have not received a return call.
So is it just me or have other Toyota customers had bad experience with TCE. It seems that they take alot of surveys are they just looking for good one to pass on to the President.