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Volvo XC90 T6 Transmission

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Comments

  • maromaromaromaro Posts: 1
    I bought the used car of production XC90 T6 in the middle of February this year in April, 2004.
    It was running K of the about 103,420 miles.

    The transmission of XC90 began to slip at about 500 miles.

    The former owner has exchanged transmission•radiator at 74,248 miles in January, 2009.
    I think that the exchange with the new article and breaking at 30,000 miles are abnormal.

    It brings it in to the check repair the dealer of Volvo in this coming Monday.
    I think that Volvo should have it of cost.

    The owner of other XC90 T6 seems also to be experiencing, and give good advice to this problem, please.
  • lee115lee115 Posts: 1
    We had the same issue and Volvo offered us the same 50% discount and we are out of $4000.00. This is the second time that this transmission broke down in 20 months. The first time we were charged $6500.00. This is absurd and we have hired an attorney. Apparently this transmission/cooling issue has been recalled in Europe but not in the US. We need to get the message out that this is not acceptable.
  • bwc7bwc7 Posts: 1
    Hello Sugree,

    Thanks for sharing your experience. I am in the exact situation as you, except I had to go overseas because I lost my job back home in the US last year. I am trying to convince Volvo that you should be treated the same no matter where you live.
    Is there any chance you will be able to provide me with a copy of the work order, of course hiding your personal details? if so, please let me know and forward to bwconrad747@gmail.com.

    I have been quoted $11200 by the local dealer here, and have pressured them down to $3950. They tell me that they will still provide the GM transmission, is that what they put back in yours?

    Any help you can provide will be greatly appreciated.

    BWC7
  • sugreesugree Posts: 6
    I emailed you a copy of my invoice. I hope it helps. I feel so fortunate that my dealership went above and beyond to help me get this problem fixed!!

    Good Luck and let me know how this turns out for you.

    Sugree
  • smokin6smokin6 Posts: 9
    I am back after many phone calls and really getting a handle on the Volvo USA corp. position from the Customer service side. Please understand that this is what I have now and that I am waiting for two more responses. The phone # to call is 1-800-458-1552-this is customer service and you will only get to the manager level here. I spoke to Jordan and he was very helpfull in that he made sure the Regional Rep. heard the situation and gave his ruling. This was verified and then I asked for another way to go--He gave me the number to Volvo Corp. USA in N.J.--#1-201-768-7300. Here I experienced a very understanding person (Donna) yet, she would not or could not make any suggestions that would help. My understanding is that she is the Executive Asst. to the President MR. Doug Speck who I asked to speak to-Her reply was "Mr. Speck does not talk to customers" I then asked if she would make sure he gets the message to call me. She did agree to and promised she would deliver the message. I am not expecting a phone call from Mr. Speck but either way his non-response will let us know how he feels about the situation. I did not mention this before-I am a first time Volvo owner and made the change in 2004 primarily because I was looking for a safe, reliable, high quality car and a company noted for the same. I asked Donna WHY I should stay a cutomer?, Why I should buy another Volvo?, Why the company is not standing behind the product they put out to the public? Why they would knowingly put a defective part in a car--hoping that I would not still own this car when the part would fail a second time? Her response was "I am sorry I do not have an answer for you." My dealer has written an email on my behalf and will let everyone know the final outcome. I wish I had more for you at this time.
  • which dealership did you use?
  • Does this class action law suit apply to Canadian drivers of XC90s (2004 TR 6) as well? My transmission went at 126km. or 76,000 mi. I had it repaired by an exceptional local mechanic for just under $3000.00 and am still going strong at 180,000 km. or 108,000 mi. Like everyone else who thought they had purchased a quality vehicle, I was totally blindsided when the tranny went. I hope someone who has a finger on the pulse of this legal action can contact me and let me know if in fact it applies above the border.
  • sugreesugree Posts: 6
    I used Fields Volvo in Illinois. They were wonderful! They went above and beyond to help me get a new transmission! If I ever buy another Volvo, it will be from them! IF being very subjective!
  • elwelw Posts: 1
    I agree with the point about a class action. Whenever I hear the word, I think of the scene from the Jerk with Steve Martin's character writing numerous checks for One dollar and Nine Cents.

    Here is my dilemma. I have a 2004 XC90 T6 - I have consciously taken great care of the vehicle in an effort to maintain the high resale value that is prevalent with Volvo cars. I took mine in for its annual spring check and decided that I wanted it appraised because it is time to start looking for a new car. The one I have has 71K miles and I'm in the mood for better gas mileage.

    The Volvo dealer I have used since 2005 says they won't even stock that model year on their lot because it is a lemon. So even if I get a new transmission, the vehicle has NO resale value. They said they'd give me $10,000 for the car and ship it to auction.

    I am not going to be an irresponsible car owner and try to sell it to someone else. It isn't my fault that there is the problem.

    If it costs $6000 for a new transmission then Volvo should give me the best they can give me for the cost of the vehcile. They should give me an additional $6000 toward the cost of a new car and they should give me a 60 months NO INTEREST loan.

    Why? They sold me a lemon and then have done NOTHING about it. Including notify me in advance. Now I am in a situation where I feel I need to get rid of this car as soon as possible.

    But of course, thanks to Volvo, I have a car that is of limited value and worth NOTHING as a trade in.

    Makes me really not want to buy another Volvo.
  • Hi, read your notes and story on forum and wanted to know if you could send the pdf files regarding the manual for the transmission. My car has 87K miles and my mechanic has advised that I will need a new one. Volvo wants me to bring it in for them to look at so they can determine if anything they can do??My mechanic advised they were vague on whether the transmission is under warranty or not ( I have a 2003 T6) and it appears that there have been an unusually high number of failures for this transmission between 2003 & 2005.
    Thanks, for the info.
    veggiekim
  • smokin6smokin6 Posts: 9
    I have just completed the journey to a 3rd tranny in my 2004xc90t6. It was not until I showed the GM of the dealership the social network and what was being said about this issue. She was very nice and wrote an email to the regional Rep. who then made an offer of 50/50 on the part and I still had to pay labor. I have since called a friend who owens a volvo dealership and asked him for some advice. He came up with the same answer I got in about 20minutes. We must find a way to get to the decision maker. This lack of policy has cahnged. If your car has 100,000 miles or less they seem to be replacing and fixing the problem. If anyone can get the service bulletins to show that volvo knew this was a constant problem and replaced bad trannies with the same bad tranny--It was not until late '06 that volvo put a different tranny in the T6. Yet, they still put the bad trannies in as late as 2008 which were to replace the previous one that failed(were they betting that you would not owen the car when this one failed? Were they using up old inventory and hoping this one would not go bad? or Were they just people who did not cared about the customers who purchased the cars they produced? We do not know the answer to these questions and niether does VOLVO. Please respond with any information that will give us what we need to make VOLVO do the right thing!!!!!!. This is a WRECKLESS move on the part of volvo--knowingly putting people in arms-way.
  • no, they don't require old parts. They haven't asked for our old parts. However we have been involved for over a year now so I don't know. My story is that I bought a 2003 xc90 in 2007 from a reputable dealer. 1 month after purchasing the car the transmission fails. The dealership only had a 30 day warranty and the car had 40 thousand miles so the factory warranty wasn't any good because it was only for 4 years and the it had just expired. It was only 1 month post expiration date and Volvo still wouldn't honor it. We had to pay 5 thousand to have our car repaired. We have had so many issues out of this car from the inside falling apart to even the rod under the car that holds it together. It is by far the worst car I have ever owned and I hate that I bought it. I bought it for the safety features because it had such a high rating. Boy was I wrong about everything else. I can't trade it because its worth less than its value so I will be upside down. I am basically stuck. Over the course of the last 4 years we have put close to 10 thousand into this car. DO NOT BUY THIS CAR. I will be glad with litigation is over with our case and I hope that we can atleast get some of our money back.
  • volvoom1volvoom1 Posts: 1
    The transmission on my 2004 T6 was replaced twice by the dealership, Don Beyer Volvo of Falls Church, Virginia, under my warranty and service contract. Don Beyer Volvo is a well regarded dealership in the DC area, where Volvos are as popular as BMWs. DBV is rated highly for both sales and service. High quality, similarly sized loaners are generally available, especially with reservations. Loaners are usually new cars, with a few thousand miles, or recently introduced models, such as the redesigned XC70, or now, the XC60. The loaners are a marketing strategy.

    The first transmission was replaced at no cost during a recall; as was the second when the first one rapidly failed. After the second transmission was replaced I was told by my service manager that the real problem had been with the radiator (cooling system), not the transmission. The second time they replaced the radiator as well as the transmission, and indicated that they had this choice the first time, but did not want to do more than was necessary. I paid nothing for both repairs, and thought that the fact that my transmission had been replaced and the low miles on my car would bring me high blue book or above, should I decide to sell my car.

    Volvo later offered an extended warranty which expires soon. The warranty was a good investment, but did not cover the cost of repairs for replacing the leaking sunroof or drying out my car.

    After reading these posts, I am becoming more concerned that the transmission is not the only reason why Consumer Reports has placed the 2003-2007 XC90 on their list of used cars that should not be purchased if shopping in the range of $10,000 to $15,000 USD.

    Because I do not wish to have large expenses for a car that is 7 years old, I decided to sell it even before I read these posts. This was my second Volvo, having purchased a certified 2001 in 2003. I still own this car and have no plans to sell it in the foreseeable future.

    In 2007, I had a one car accident in my XC90. I recall putting the car in park, but did not engage the emergency brake. There were about $3000 USD in repairs, of which I paid $500 under my insurance policy. The accident was ruled by my highly regarded insurance company as driver error, because I could not provide legal proof that the car had slipped out of gear. The next time the car was serviced, I reported the possible slippage to my service adviser who agreed with me that I would have no way to show the possibility that the transmission had malfunctioned. The $500 deductible, and higher rates for insurance have been additional costs of driving this car, but my injuries were minor, and could have been much worse.

    The car fax report shows that there was an accident, not that it was body damage at 5 mph or less. For another cosmetic repair that would cost $2,000, but which does not affect appearance or drivability, I was advised to deduct an additional $500. Even with the receipt from the body shop, I was offered less than low bluebook by a Volvo dealership; I was offered mid bluebook by the dealership where I purchased it and where it is serviced, and could probably get more if I purchased a second Volvo. An independent foreign car service company provided an informal appraisal of $15,000.

    Now that I am ending the time period for the extended warranty, I am again having some of the same problems I had before the second and third transmissions were installed. The car sometimes will not start, perhaps a separate issue, and the steering wheel has locked, a simple fix. But there remain some strange sounds emanating from underneath the car. All in all, something unexplainable happens about once a week. The first time I took it into the dealership, a $100 computer analysis was performed at no cost and there were "no problems" with either the brakes or the transmission. I believe the issues I am experiencing may be related to a recently replaced fuel pump (?), again under warranty, with a $100 deductible.

    I would consider participating in a class action lawsuit, but do not expect to accomplish more than sending a message to Volvo and to others that the design and execution of the XC90 was not Volvo's best effort. They were the second or third to produce an SUV like this, and newer models (2008 and newer) compete well with the Acura MDX, for slightly less money for the same safety and other high tech features.

    Volvo has been responsive to requests from Don Beyer Volvo to cover repairs that are arguably covered by the extended warranty. Occasionally I receive coupons via email or internet that cut the costs of the oil changes in half. (In addition to premium gas, the Volvo XC90 requires oil changes twice as the same age Acura MDX. ) So my experience with the company, as represented by Don Beyer Volvo of Falls Church, has been favorable -- more favorable than any other dealership for sales or service, including the ones I am contacting now about replacement vehicles, other than a Volvo.

    Regarding the change in ownership of Volvo since 2003, when I purchased my first Volvo, this has not been a problem from the standpoint of service or sales, based on my own observation and the reports of Volvo employees. I recall that the XC90 was manufactured in North America, and the XC60 I am considering is manufactured in Sweden. In fact, I was pleased to introduce two new drivers to the dealer ship in order that they might attempt to find the same level of service in other parts of the country.

    New and used car sales persons at Acura and Volvo have advised me to make a decision about a vehicle to replace my XC90 sooner rather than later, because all car manufacturers depend to a certain extent on parts that may be difficult to obtain because of the tragic events in Japan. The effect of this tragedy on the supply chain is difficult to predict at this time.

    I appreciate the time everyone has taken to share concerns, and hope that this post is helpful. Yes, this has been one of the most expensive cars I have driven, given the purchase price, premium gasoline, frequent oil changes, regular maintenance, and repairs -- but it has been one of the safest, other than a Chevy Suburban, and most rewarding, other than....well, my other Volvo.
  • tradez25tradez25 Posts: 2
    Thanks for your posts. My xc90 2004 has 99,250 miles on it, and the transmisson service urgent light just came on. should i bring it to my local dealer first, or call customer service first? totally freaking out....thanks
  • tradez25tradez25 Posts: 2
    Just picked up my 2004 xc90 from Stillman Auto. My car had 99,984 miles and Volvo replaced my transmission for free. They also gave me a free loaner car. I was afraid that I would have to pay out big money, but they took care of everything, and never once tried to get any money out of me. I didn't even have to bring up the class action suit. The magic number seems to be 100,000 miles or less...i was saved by 16 miles!! Thanks Volvo..very happy!!
  • trouble18trouble18 Posts: 1
    just purchased a 2004 xc90 from dealer lot- transmision serv lgt came on after one day- been back to dealer twice still coming on- he says he will fix - i asked if he was sure it was not transmission- he said yes- what is the deal with a class action suit regarding the transmissions in this unit?
  • smokin6smokin6 Posts: 9
    I would take thwe care to the dealer and ask a few questions. 1). How many transmissions have been put in this car? 2). Is this a gm transmission? If the answer he gives you is that this is not the original or that it was replaced with a gm part-I would ask for my money back ASAP. Make sure your car has less than 100,000 miles on it. If so, you have a great chance that they will fix it at no cost to you. If you need more help please email. Is your car a T6 if so you might have a problem if not you may be ok. Good luck.
  • gerri2gerri2 Posts: 1
    This is interesting. I have just found out my 2004 XC90 needs a new transmission. I have asked my volvo dealer check with the factory to see if I can get this replaced after reading this and the class action.
    Is there anything else I can do to support this claim.
    Gerri
  • smokin6smokin6 Posts: 9
    If you can explain your specifics I can try to help. Volvo is very picky as to who they help. They have no set parameters as it is a moving target. I would be happy to help you get what you can out of them. You can email me directly if you would like--
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 39,015
    You can mark your email "public" in your Profile and members can reach you that way. That feature has been a bit buggy this week so shoot us an email if it doesn't work for you.
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