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2005 and Earlier Chevrolet Impala

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  • I've been reading this board for quite some time now. I never posted because I never have the time to follow up, however, this cradle problem burns me up every time I read about it. I've noticed different opinions on this matter. Some say "as long as its not a safety issue, I can live with a little ting", while others say, like myself "how the hell do they know whether or not its a safety issue if they dont even know EXACTLY what it is and how to fix it PERMANENTLY"?

    I've been to the dealer 4 times on this. Once not documented so the lemon thing is on hold until "one more and you're out", whatever that means. You lose either way, monetarily.

    I had EVERY fix imaginable, all previously posted here. ENTIRE cradle, shims, control arm, mounting brackets, etc. The last fix was a "lubricant" (for lack of a better word) was shot into half dollar sized holes in order to correct the issue. My husband and I have been meaning to get the exact name of this product. I personally believe it is similar to the new "spray on truck bedding", if any of you have seen that. Its rather nice for a truck bed, but hardly a fix for a front end problem. In my opinion, this DID NOT correct the issue, it only covered it up. Surely after a season of salt and grit, the noise will return at which time, I already have it in writing through arbitration, the car is gone. Buyback? replace? whatever. It really sours one on a brand new vehicle, no matter what the make. Its very aggravating, especially when it is happening in other areas of my life also . ie bad replacement windows. ......

    Well, nearly a year has elapsed since the original purchase of our Impala, and, well, we still love the car. Still die hard Chevy fans, and well, we got another one. Not a replacement for the first, but another to match. His and hers now? How goofy is that I ask myself. lol

    They are both base models. One navy blue and one jet black. One is 3.4, one is 3.8. They're both great cars. I hope the front end problem is solved one fine day. My life has been so chaotic lately that I dont even think about it unless I come here to read. I WAS stewing over it, but now I stew over a teenager that I have., no time to think of anything else these days. Its my first teenager, the 2000 model? lol

    To answer a post I noticed here on how to listen for it. I was at a drive up ATM, turned my wheels slowly with the window open and it was obvious quick clicking. I also hear it in my garage. An enclosed area, up against a wall, alley etc, with windows down. When it was pulled into the bay once, all the mechanics heard it and said, "oh, that noise"? Rather obvious.

    I guess I've said enough.
    This document was NOT spell checked, sorry.
    Barb

    PS. For the record. To quote my arbitrator:

    1. Noises heard are not normal operation of the vehicle. Repair attempts to correct the problem have not been successful. This is a defect in material or workmanship.

    2. The problem could be a substantial impairment of safety to the vehicle if it is not repaired properly. Unusual noises in the steering poses a concern.

    3. The manufacturer states a comprehensive fix. The manufacturer is being given one more opportunity to fix the problem.
  • teoteo Posts: 2,508
    I have been following your Impala cradle saga closely at the '2000 Impala' club in Yahoo. In your last post, you stated that you already had lost the arbitration proceedings for lack of 'documentation and good wording'. Based on your story, I believe you have a very strong case for lemon law, so then why did everyhting fell thru at the last minute??
  • Its not a loss, not exactly. I am always posting here in a hurry, and never typing word for word as I should. According to the BBB/Lemon Law of Ohio, once this is on the books, even though my 30 day test drive period is over since the last "lube", I can still re-open it at any time, any mileage, as long as it is the same problem. Its all red tape, wording, but I DO have it all documented including the last letter I sent to the BBB after arbitration and after the 30 day test drive, that I am informing them of my dissatisfaction on the final repair attempt. It is not a comprehensive fix, it is only masking the problem, buying time. This letter is typed, copied and sent to all parties involved, with an official case #. As soon as the winter season is over, I have a feeling this whole mess is going to return.
  • platourplatour Posts: 252
    You have similar problems and dissatisfaction. A very frustrating situation. We are all interested in the outcomes of your cases! I am still unconvinced that GM does not know the origin of the problem. I believe they do but are trying to avoid a massive recall. Thus the fix-this, fix-that response until you are worn down. And the notion of a lubricant fix is just ludicrous! Bushings on suspensions are not meant to be lubricated.....I, and others, will follow this matter with interest. Unfortunately (or perhaps fortunately) I will not have much to contribute as I put on only about 6,000 miles/year. My warranty will have expired or this problem will have been resolved before I encounter your current miseries. As an aside, I bought the Impala to take me into my early retirement years. I wanted a large car, gasoline mileage was not terribly important, safety was paramount (four-wheel large discs, excellent crash-test results, side air-bag on the driver's side, etc.). The Impala seemed to have it all! You know, I have owned Saturns since 1995 and they do have some flaws but, putting those aside, I enjoyed the Saturns. My experience with flaws (warped brake rotors) at the dealer was excellent: replaced with no questions asked. I went back to Chevrolet for a bigger car (I do not like the Saturn LS series) with the hope that the first FWD Impala was well-engineered. I noted an earlier comment on GM Beta testing and I hope the poster is not correct!! In any case, I do hope your experiences are not wide-spread but if they are, GM will have the good sense to do something about it for you and the many other buyers of Impalas and GM family related cars. BTW, I do remember the "lazy" rack and pinion steering problem of the 1980s. GM never admitted that one.....Good luck to all.
  • shaminoshamino Posts: 60
    To all of you that are having the engine cradle problems and steering problems. I think that GM will be forced to do something once the fleet cars start developing these problems. E.g. cop cars, taxi drivers etc. Cause cops, and other gov't agencies won't take crap from GM! So if you have a lemon right now, just let them do their repairs and if it still doesn't work make them buy the car back!!

    The other scenario is that something terrible happens to a impala driver (god forbid!). But say someone dies due to a fault of the engine cradle! e.g. engine cradle falls apart at highway speeds and the car flips..person dies?

    GM is so stupid that they don't put more effort in fixing this serious front end/engine cradle problem now! The more impalas that roll out the assembly line, the more money the company will lose if they are forced to recall vehicles.

    I am glad that I bought the extra warranty, cause it seems to me that sooner or later my impala will run into the problems that some of you are facing!!

    On another note, I was wondering whether all 4 of the round tail lamps light up or just the two on the side??
  • rb65djrb65dj Posts: 1
    Hi, I am getting ready to buy a program 2000 Impala with 29,000. What should I look at or make sure to check. Want to avoid problems if possible. Didn't know if there is anything special to watch for? It drives, rides and looks great. I am trading a 1999 Astro Van to get my wife better gas mileage. The last Impala I owned was 1978 model. Loved it hope this one can live up to my expectations. Thanks for any info and advice.
  • b4zb4z Posts: 3,372
    Do you think these front end noises are across the entire W-body line or just confined to the impala and intrigue.

    My intrigue has had most of its front end replaced, but still has the popping noises. These popping noises have been isolated to the front strut jounce bumpers. The only way to silence them is to lube them. A month or so later the noise will come back.

    My intermediate steering shaft was replaced, this has done nothing to help the noise.

    I have clunking noises sometimes when going over bumps.

    When it is cold outside my REAR suspension will clunk over big bumps.

    When i leased my intrigue it was my first car purchase in 12 years. It was a financial stretch for me. I was incredibly excited and enthusiastic about the car. Its engine and tranny are incredible, I love its looks and interior and the way it handles. But, boy has GM let me down. Do they even care about their customers.

    I feel like they are driving me to the imports. GM is losing market share and seems adrift. I am incredibly disappointed in their company.

    It doesn't seem that the grand prix and regal are suffering from these suspension maladies. I feel for you impala guys that are dealing with problems that the intriguers have been dealing with since 1998.

    I feel a class action lawsuit coming on. Good luck guys.
  • 00impala00impala Posts: 474
    Just the 2 Outboard Round Taillights Light up,(Head/Parking/Brake/Turn) and a side marker light on each side of the Taillamp housing that wraps around the quarter panel..(comes on w/head/parking lights) the inner 2 round lights are used for back up lights only and have a big round reflector around the back-up Lens....Don
  • jijcojijco Posts: 49
    Only the outer taillights light up, the inner ones are reverse lights, unless you are one of those street racers who rig them up to light...
    Anyway, the cradle design may be at fault, or maybe the design of the reinforced police cradle(baby cops?)is okay, and the material choice is the problem like someone alluded to earlier, and I also mentioned. Either way, I agree with shamino, that if the problem exists in the police packages, too, then it's not just the regular production cradles(when the bow-tie breaks, the cradle will fall? Hope not!!!). If the police cradles show no problems, there still is a problem with the production unit. Something must be done, and espescially if someone gets injured/dies due to the design/choice of material defect. It's not like something you misuse/abuse and get into trouble with. This is a passive(for the(driver/owner), self generating problem, which I believe teo said may even be a contributing problem to the streering gear malady, though different symptoms. We just must all push forward with are knowledge, insight and corporate ablities if we are concerned in solving these problems so we can enjoy our wonderful cars the way we were intended to, even by Chevy/GM. It's their goof, not ours. They have to deal with it, or potentially lose many loyal, otherwise satisfied customers, and potential customers we have influence over. They wouldn't want to do that, would they? The truth is out there... We just have to find it! B) o~O--------
  • teoteo Posts: 2,508
    Based on my own research, it appears to be that the only two cars in the entire GM North America line-up that have Aluminum engine cradles installed are the Y2K Impala and Montecarlo. All other vehicles from the W-body family and other platforms have STEEL cradles only. For instance one interesting fact is that the new Pontiac Bonneville has a Steel engine cradle but the hood is made of ALUMINUM. Sometimes I wished that GM had put that aluminum into other parts of the car (Hood, trunk lid, doors, roof, fenders) and had left that engine cradle ALONE and made in regular steel.

    I am getting really upset at this whole ordeal....I find this UNACCEPTABLE on a $25K automobile. Safety items on any car today should be PERFECT, no flaws. GM intended to break new ground in aluminum structural vehicle applications, but something went wrong at the time of execution....oversight?, not enough testing....I would be really disturbing if GM released these cars knowing about these problems (Beta test principle) and fix the cars one a one to one basis.

    Day 2 (Actually this is the 4th day the car is out of service due to this crappola) of this nonsense and no a single word yet from the dealer.

    I have read the ongoing Intrigue owners saga as well, no wonder Olds is history today.

    Of the other W-body cars, the Grand Prix, Century and Regal seem to be more problem...as far as I am concerned no more W-body cars for me.
  • teoteo Posts: 2,508
    The Grand Prix, Century and Regal seem to be more problem FREE.
  • b4zb4z Posts: 3,372
    You can edit your posts up to 30 minutes from the time they are first posted. Just click on the edit button, change what you want, then repost.

    Don't know what to buy next. Gm has really got me gun shy. DC has many quality problems and their trannies stink. Ford has problems too and their tannies shift poorly and also stink.
  • platourplatour Posts: 252
    Yes, when the initial Police reports come in the %^&** will hit the fan if there are problems. In an earlier post, I noted that RCMP, OPP and possibly City Police were testing the Impala. I have never been a Police Officer but if I were, the last thing I need on a Police chase or whatever is a steering problem! We will hear soon unless those evaluations are suppressed. Even so, there are always leaks. The truth will come out. I hope it is positive for the future of GM/Chevrolet....
  • shaminoshamino Posts: 60
    I saw a few OPP (ontario provincial police)impalas when I was going on the 401 the other day. For those of you that don't know what the 401 is, it is a major highway up here in Canada.
    I guess a lot of drivers were caught by surprise that cops had impalas! It was funny how people moved out of my way or slowed down when I was driving my impala! I guess they thought I was a cop or something..but then again what cop would have a beautiful galaxy silver impala LS with a spoiler and sunroof eh?? lol
    If these police versions of the impala breaks down, I am sure we will hear about it in the news!
    Do any of you know anyone that works at GM?? Maybe they can give us the inside scoop on the progress in fixing the engine cradle problems!
  • iusecadiusecad Posts: 287
    maybe they were getting out of your way because they were afraid you'd lose control when your cradle broke! :0
  • charts2charts2 Posts: 618
    AS I STATED IN MY TWO PREVIOUS POSTS, I DO NOT CURRENTLY OWN AN IMPALA (YET). UP UNTIL A COUPLE WEEKS AGO MOST EVERYONE WAS HAPPY WITH THEIR CARS. EVERY 10TH POST OR SO SOMEONE WOULD BRING FORTH THEIR STORY OF A PROBLEM. WITH WELL OVER 1300 IMPALA POSTS ITS APPARENT THAT THERE ARE SEVERAL PROBLEMS PLAGUEING THESE CARS. WITH OVER 200,000 IMPALA/MONTE CARLO'S ON THE ROAD AND MORE EACH DAY ITS JUST A MATTER OF TIME BEFORE SOMEONE GETS HURT AS A RESULT OF SUSPENSION / CRADLE PROBLEMS.

    I SAW SNEAK PREVIEWS OF THIS IMPALA BACK IN 1998. CHEVY BOASTED THAT THIS CAR WAS DESIGNED TO LAST AT LEAST 400,000 MILES. (ITS OBVIOUS THEY PUT TOO MANY ZEROS ON THAT) WHEN THE CAR FIRST CAME OUT AND THE MAJOR MAGAZINES DID ROAD TESTS, SUCH AS MOTOR TREND, CAR & DRIVER, ROAD & TRACK AND OTHERS -- NOT ONE OF THESE MAGAZINES GAVE THE CAR MUCH ATTENTION. WHEN COMPARED TO OTHER CARS IN ITS CLASS IT NEVER FINISHED FIRST. I WAS WAITING FOR MOTOR TREND TO MAKE IT THE CAR OF THE YEAR IN 2000. ITS OBVIOUS ALL THE TESTERS WERE NOT IMPRESSED FOR WHAT EVER REASONS. EVEN SUPER CHEVY MAGAZINE SHYED AWAY AND GAVE VERY LITTLE PRESS TO THE CAR. THE BUICK ENGINE SEEMS TO BE THE ONLY POSITIVE THING GOING FOR IT RIGHT NOW.

    I CAN'T BELIEVE AT THIS POINT THE GM ISN'T RECALLING THESE CARS. YOU WOULD THINK THAT AFTER SEEING WHAT HAPPENED TO FIRESTONE AND FORD WITH THE TIRE FIASCO THAT DOWN THE ROAD ITS GOING TO COST THEM BIG TIME. I DON'T KNOW WHAT AN ENGINE CRADLE COSTS OR SUSPENSION PARTS REPLACED, BUT ONCE THE 36000 MILES CLICK ON THE ODOMETER YOUR ON YOUR OWN. SOME ALREADY HAVE HAD TWO OR THREE CRADLES REPLACED.

    I SEE LOTS OF IMPALAS UP HERE IN ONTARIO CANADA AND MANY OF THE POLICE DEPARTMENTS HAVE THEM. BUT LIKE A COUPLE PREVIOUS POSTS IF THEY DON'T PERFORM IT WILL BE BACK TO CROWN VICS I'M SURE!!.

    THERE MUST BE SOMEONE WHO PUTS POSTS ON THE IMPALA BOARD HERE THAT KNOWS SOME EXECUTIVE AT CHEVY OR GM. A SUGGESTION WOULD BE TO SCAN ALL THE NEGATIVE POSTS ABOUT THE IMPALA / MONTE CARLO CRADLE / SUSPENSION / STERIO / LOOSE FITTING GLOVE BOXES ETC ETC..... TO LET THEM KNOW COLLECTIVLEY THAT THEIR ARE A LOT OF UNHAPPY CUSTOMERS.

    HOPEFULLY GM WILL SOON FIX THESE PROBLEMS CORRECTLY. I WON'T BUY AN IMPALA UNTIL A PERMANENT FIX IS DONE ON THE CRADLE/SUSPENSION. I WILL JUST KEEP DRIVING MY 88 CAPRICE.
  • shaminoshamino Posts: 60
    I saw a few OPP (ontario provincial police)impalas when I was going on the 401 the other day. For those of you that don't know what the 401 is, it is a major highway up here in Canada.
    I guess a lot of drivers were caught by surprise that cops had impalas! It was funny how people moved out of my way or slowed down when I was driving my impala! I guess they thought I was a cop or something..but then again what cop would have a beautiful galaxy silver impala LS with a spoiler and sunroof eh?? lol
    If these police versions of the impala breaks down, I am sure we will hear about it in the news!
    Do any of you know anyone that works at GM?? Maybe they can give us the inside scoop on the progress in fixing the engine cradle problems!
  • platourplatour Posts: 252
    Heh! Nice to see some Canucks on the Forum. I would be very interested in knowing how the OPP make out with the Impala. They put some serious miles on each year on the 401. If any one has a source on this, let us know. Persons (Police Officers) in those extreme use conditions do not hold back on criticisms; unlike persons like me who drive 10 miles to work. Their reports must be out there in the internet.......
  • shaminoshamino Posts: 60
    I saw a few OPP (ontario provincial police)impalas when I was going on the 401 the other day. For those of you that don't know what the 401 is, it is a major highway up here in Canada.
    I guess a lot of drivers were caught by surprise that cops had impalas! It was funny how people moved out of my way or slowed down when I was driving my impala! I guess they thought I was a cop or something..but then again what cop would have a beautiful galaxy silver impala LS with a spoiler and sunroof eh?? lol
    If these police versions of the impala breaks down, I am sure we will hear about it in the news!
    Do any of you know anyone that works at GM?? Maybe they can give us the inside scoop on the progress in fixing the engine cradle problems!
  • hoowahoowa Posts: 15
    Why doesn’t someone who has an Impala Web site create an online “database” which allows owners to answer certain questions about their Impala’s reliability. Such as if they had they engine cradle problem and was it fixed. How many miles did it have and how old was the car when they first had the problem. Ask for the build date and current number of miles. Ask what other problems they’ve had and when. While this is a statistically weak method as it doesn’t provide a random sampling, it might give us a general idea of what percentage of cars have these problems and if they are limited to certain production times.
  • b4zb4z Posts: 3,372
    No caps please.
  • garyc7garyc7 Posts: 1
    Good morning, I wanted to post this for anyone thinking about buying an Impala. I bought mine March 1, has 28000 on it. Tuesday evening while on my way home, a fully loaded log truck could not stop at an intersection and I hit him head on.
    The Impala is totaled. I'm fine except for soreness. The front end is completely deystroyed but the doors still open. The body shop guy was suprised to see me walking in. I would recommend this vehicle for anyones family. Thanks
  • teoteo Posts: 2,508
    Glad you are OK! Indeed, the Impala is a very sturdy car...too bad the front end issues are damaging the reputation of an otherwise fine vehicle.

    Day 5th of the saga and still the dealer keeps very tight lipped.....
  • crosley4crosley4 Posts: 295
    garyc7, sorry for the loss of your car, glad you can thru OK. The Impala has tested quite well in all crash tests.

    I thought I would mention that I serviced my transmission fluid and filter last week (28k miles). The trans uses a re-useable type gasket on the pan. Don't let the quick lube teenagers tell you that a new gasket is needed. Naturally a visual inspection will so any problem with the gasket.

    Replace the trans filter and you will need to add about 7 - 8 quarts of Dexron /Mercon III fluid. You need to drive the car and recheck the oil level. The transaxle has some thermal control valves in it that control oil level in certain areas of the trans and you need to make sure that these areas are refilled for the proper level of fluid to be reached.

    The fliter can be broken open to inspect for trash from the transmission. Ours had some very fine metal particals in it. This stuff was prolly from the manufacturing process.

    A product called Lube Guard is a good additive for this transaxle. I have used it for years in transmissions.
  • teoteo Posts: 2,508
    Received call from the dealer....the car is parked, nothing has been done to it, except to place an order for some 'replacement' parts. The Service guy doesn't know exactly what parts were ordered, but for the looks of it, this car very likely will spend a good part of next waiting for these (It takes 7 to 8 business days to get the parts).

    I will be calling the Service Manager as he is working on the situation directly and find out exactly what was ordered (I believe I have the basic right to know).

    The longer the car stays at the dealer, the faster it will be officially declared a 'LIMON' by Florida law. 15 Days out of service is all needed for the same problem. 10 More days to go......

    Has anyone looked under a 2001 Impala? Does the cradle looks different? What about the welds and other suspension components??

    VERY UPSET AT THIS WHOLE ORDEAL!
  • duraflexduraflex Posts: 358
    Is your dealer supplying you with a free loaner vehicle while yours
    is sitting and waiting for parts?

    I would think they owe you that much.
  • teoteo Posts: 2,508
    In that respect I can't complaint. The Service Manager provided me with a brand new 2001 'rental' Chevy Metro 4-door automatic with only 278 miles in the odo. He gave me the car without me having to ask for it. GM is paying for it and for the looks of it, I doubt I will get to see the car again until the end of next week.

    The Metro is a joke performance wise...it is a 1.0L 3 Cylinder 'Cushman' golf cart. The tranny is a 3-speed auto, so you can imagine the thrills I am having each time I seat behind the wheel...punch the accelerator and the cars shakes and shudders, takes a 5 second pause and then accelerates. This car's 0-60 time must be at least 30 miles going straight. This car really makes you appreciate the goodness of the monster 3800 V6 engine and the tranny we have in the Impala.

    But not everything about the Metro is that bad. Actually, Dura, you'll be interested to know that the standard AM/FM radio (No Tape) sounds 1000 better than the 'premium' radio in the Impala LS. Rich deep bass, Clear and crisp high tones...you can feel that bass rebouncing on your legs coming from the front speakers...what's up with that?

    For it beign a $10,000 'EL CHEAPO' car, let me tell you that fit, finish and materials are not that bad. The dashboard and the center console feels much tighter adjusted than the one in the Impala and the plastic doesn't creak when pressed in. No interior creaks, squeaks or rattles and oh, and the steering feels tight and free of vibrations and clunks altough it is dangerously vague (It reminds me of driving a shopping cart at 40MPH). Seats are OK and the car is not that bad looking inside, but in some details in the interior fit and finish dept, the little Metro sedan can easily put the Impala to shame. The A/C is good and surprinsingly powerful...

    Would I buy one! NO WAY!, good thing GM is axing these little critters for good. These cars are too small, too slow, too vague and too dangerous in normal driving.

    Gas Mileage is impressive, well around 42MPG with the A/C...excellent for meeting CAFE guidelines.

    So, again, I am not in a rush. GM is paying for this golf cart, the car is sitting at the dealer waiting for parts and accumulating out of service days to officially qualify under Lemon law and meanwhile, I am studying an analyzing my options after this ordeal ends..

    Its hot today..time for some refreshing LEMONADE and Doc Otis..
  • shaminoshamino Posts: 60
    I was wondering why Caddy and Buick didn't introduce the aluminum engine cradles on their new product line? Since this cradle is suppose to be a technological innovation, then the top brands in GM should use this technology right??
    I'm thinking maybe GM chose to test their new ideas on Chevys first..since more people will buy chevy then either caddy or buick! They can collect huge amounts of data on these brand new engine cradles, then iron out all the bugs before putting them in their high end luxury cars!

    Oh well, I guess I never learn..always buying a first year production model that are bound to have problems!! :(
  • teoteo Posts: 2,508
    I think my Impala will be the 'Guinea Pig' when they attempt to perform repirs next week. I still don't know what parts were ordered but I suspect the Rack and Pinion, intermediate shaft and perhaps the cradle itself are on that order.

    Still no word from the Service Manager as to what exactly they intend to do to 'correct' the problem.

    GM would have save themselves a lot of trouble by not putting these cradles without making sure about long term issues with the use of Aluminum under high torsion and temperature.

    An Impala with a STEEL cradle, that would have been just perfect.
  • I'll list it until my fingers are blue.


    http://www.angelfire.com/oh4/gmlemons/

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