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And Backy's right, too. I've asked to speak to the techs and the service advisors typically say they are too busy and that because of insurance reasons I can't walk out to the service bays, either (does anyone else get that one?). I tried another dealer, over 30 miles away and they were friendly but didn't want to pick up the problems that the other dealer left unresolved. So I feel kind of trapped. Three other dealers that used to be in my geographic area have all closed now, so my choices are narrowing.
It is an insurance company issue, keep the customer outside the service area (an area where they are more likely to be hurt) and your insurance costs are kept down. Allow customers there and your rates skyrocket. One way to drive your insurance underwriter crazy is to have them see customers in the service bay area.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I may work in the high tech sector, but I am still a wrench wonk at heart.
Nope the insurance companies don't like that either. They want the customer completely out of there for liability issues.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Not to sure about that, still on the original back brakes with near 140K miles. Changed the fronts at least three times.
And you have a 2000 if I remember correctly. Lots of changes for the 2001 model year.
I may work in the high tech sector, but I am still a wrench wonk at heart.
I second that. When my battery was replaced under warranty, the techs were busy. The service writer tested the battery and determined it was bad. While she went back to get a new battery, I got my wrenches out of the back and took out the old one. When she brought the new battery out, I popped it into the car and put it all back together. The whole process from when I pulled in to when I pulled out was probably about 15 minutes. I like a dealer that's flexible that way. And from the front of the shop, you can see all the bays anyway.
Wow, that's impressive, w9cw. If more service departments were that easy going, I think it would go a long way to helping customers feel like they can get to know and trust the people doing the work. It's hard to look someone in the eye — or get to know them by name — and then shortcut the work. Not to slam service advisors — there are a lot of competent ones, too — but sometimes it helps improve communication to get past them! I've had cases where I describe something one way, and it goes down on the service ticket another way. By the time these "translations" get back to the mechanic, it is a wonder they can repair anything!
Our local Hyundai dealer just moved to a new mega-complex north of Urbana, IL. The dealership sells Hyundai, Kia, Mazda, Chrysler, VW, Toyota, Scion, and Mitsubishi. I've always been treated very well at their shop, even though I bought our 2006 Elantra elsewhere. You wouldn't believe what their Service Department looks like! When you enter the waiting area, it looks like the lobby of a first class hotel with 36" plasma TVs hanging off the walls in several places. Really classy . . .
The owner's manual states to simply use an ethylene glycol-based coolant, however, there are three (3) types of ethylene glycol coolant currently on the market:
1). IAT (Inorganic Acid Technology) coolant. This is the old, standard coolant available for years, and is typically green in color. NOTE: My 2006 Elantra's coolant is green.
2). HOAT (Hybrid Organic Acid Technology) coolant. This is a newer form of coolant that is a low-nitrate, phosphate-free, and low pH formulation which includes greater protection for alloys, including aluminum. Commonly available types include: Mercedes-Benz coolant, and Valvoline Zerex G-05 formulation, and can be various colors, but the most typical is yellow or amber.
3). OAT (Organic Acid Technology) coolant. This is the newest formulation of coolant that is nitrate and phosphate-free, and low pH, and also has improved corrosion protection for metal alloys. Commonly available types include: GM DexCool, and Honda coolant, and also can be various colors, including red and gold.
Since the latter OAT-type coolant is NOT compatible with the other two types, I would sincerely appreciate to know what type is used by the factory.
No one seems to know, and this is actually a critical question for owners who perform much of their own preventive maintenance. Interestingly, the Service Manager at the local dealers says: "We just go to NAPA and buy their standard coolant for use in all Hyundais." Frankly, I don't think he realizes there are 3 different types of coolants used today.
I asked this on another forum and got an authoritative answer from a source I trust:
IAT type coolant is used in Hyundais. (Green Coolant) If finances permit HOAT type coolant can be used like the Zerex brand. DONOT use OAT type coolant.
This was backed up by another poster who had just done a coolant flush and verified the stock coolant was green.
Meanwhile, there was a lot of "hong..hong" noise from the car (I am not sure if it is from the transmission or engine). I continued driving for a while at around 40m/h still with "D" shift. Then I decided to try "L" shift or "2" shift, after I did that, it became much worse, the "hong..hong" noise became much higher, so I shifted back to "D" shift. I still couldn't increase the speed and I started
to feel a strong smell (like a melting plastic or something). I was a little worried and decided to let the car stop and cool off. I also checked all the fluids level, all seems OK and no engine overheat, no warning lights on.
I stopped on the way for a couple of times to let the car cool. Finally I drove across the mountain. Because I was afraid that it might break down, I didn't change the shift to "L" shift down the mountain as it should be. After reaching the hotel, I didn't drive the car for half a day.
From Sunday to monday, I drove it again on the highway back to Atlanta, GA and Tallahassee, FL. The car ran quite well without any problem. I am thinking to send the car to Hyundai dealership to have it checked, especially transmission. Any comments or suggestion are highly appreciated.
With a complete transaxle replacement, there may need to be some reprogramming, but I would be suprised if there were that much variation between units.
Jim
I'm not sure what the "hong . . . hong" sounds may be; if it's engine predetonation, you'd be hearing a pinging, or metallic sound. It sounds like it may be more transmission than engine, but that's only a shot in the dark.
Remember, you were also at altitude driving through the Smokies, so perhaps the ECM was not adjusting the fuel mixture and timing correctly???
If thats not the case its a blown fuse, if not that take it back to the dealer.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Anyway your car is still under warranty for the power train so you may want to take it in to a dealer and have them check it.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Now thats standing by your car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Also when was the last time you replaced the spark plug wires. Mine has suffered with this until I replaced them and the plugs.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Once it's resolved, I'll be sure to post what the problem was!
Thanks again!
GLS, the fuel filter is a non-serviceable, maintenance free
item.
Is this true?
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Thanks! so when does that fuel filter in the fuel line
get replaced? It seems be be unclear to me and I can not
locate that in owners manual.
Well I have an older car so this may not apply to newer Elantras, as infrequently as possible since its a bear to change.
That being said off the top of my head I would say every 60K miles.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Here is a link to instructions on How to Replace the Fuel Filter. I believe that is for the hatchback; the sedan is the same except that the rear seat bottom is held in by two bolts. Once the bolts are out, slide the seat cushion toward the front of the car to remove it (I think).
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Ok, at lunch I went out to my car and looked at the
maintenance schedule. Its says replace "fuel filter"
at 52,250 miles.
So are they referring to the filter in the fuel line
or the one in the gas tank?
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Even though your car is out of warranty, you may ask the dealer about this. If the car has not been modified to remedy this problem, they might still fix it for free since it is a known defect.
cabin filter, and at what mileage do they need replacing?
My independent shop I go to said I should replace when
I do my 30K scheduled maintenance.
fuel pump news replacing at 52,500 miles? Im confused here!