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Kia Sorento

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  • zorentozorento Posts: 16
    Thanks! It really should be Kiadiots, but I think that's a bit too tough to pronounce. I got it from another word we made up to describe a couple of kids next door who rule the house and are terrible imps. We call them kidiots.

    I really would prefer they figure out the problem but the Service Department just doesn't seem to want to do much "work" in order to solve it. My strongest impression is that they want me to get tired or bored or frustrated with the total lack of intelligent solutions (or one that actually works) on their part and just go away and leave them alone. Well I've done that. The problem is they aren't smart enough to realize I'll never buy another Kia because of their attitude and lack of skills.

    I don't care how cheap the car is. I don't care how good the car is. If the service department can't repair their own car brands I won't buy their cars.

    How hard is that for a manufacturer to understand?

    I can guarantee you that the replacement car for my wife (Coming up in about two years) will not be a Kia.
  • dodgeman6dodgeman6 Posts: 42
    Good post!! I agree with you on the customer service and expertise on reparing a car after purchasing it. It is a must for sure that they can handle the repair problems for us. I will keep driving mine, as I do like it and for now it runs great. With the recession still running strong, I am going to vow to drive it until it stops before I commit to another new car for a while. It is scary out there watching businesses bit the dust daily. Good luck car searching for your wife in two years too!! Hope the prices and great deals are out there for ya too. :)
  • zorentozorento Posts: 16
    The lack of good service is a bummer. I really, really like my Sorento, but how can I justify buying another Kia if this is the best their service department can do?

    I will admit to being spoiled. We used to go through this with American made cars (over, and over, and over with every car), until 1990. That is the year my wife decided on a Nissan Stanza. When she traded it in on her 2003 Maxima it had about 61k on it and had required a total of two repairs outside regular maintenance. As a result I traded my piece of junk Sable (The single worst car and service department I have ever experienced) in on a 1995 Maxima and that (at 123k) is what I traded in on the Sorento. The '95 was finally needing enough repairs on a regular basis (over $1k a year) that it was time to trade.

    Have you noticed we keep cars about 13 years? It's not planned, it just seems to be when they show enough cost-to-keep that we start looking for a new car.

    I have to admit that the Nissan service department is also going downhill. I have noticed a lack of "finish" when we take her car in. There always seems to be something that doesn't get taken care of properly. It's a shame.

    In two years we will probably be looking for her because we will be retired. By then her Maxima will have about 70k on it. I am semi-retired now and her plan is to go next July. We will be doing a lot of travel and will want a new car. We are hoping the selection of larger, fuel efficient (hybrid?) cars will continue to grow. If the Volt was larger (carried more luggage) it would be a temptation...

    How about a chuckle?

    Our Sorento had a squeak in the center of the sunroof, at the front frame. She figured out that pushing up on it would stop the squeak. We tried wedging cardboard (and some other things) in it to see if that would stop it and we could get an idea of what might be done to fix it. Nothing we did helped except driving down the road pushing on the frame.

    One day I was driving alone, holding it and got frustrated (I can have a nasty temper although I had mellowed with age, kinda like a good cheese) I slammed the area with my fist. It felt really good. The squeak stopped. It hasn't come back.

    I win.
  • dodgeman6dodgeman6 Posts: 42
    You seem right on with the services departments, and I bet eventually ALL of them miss the mark at one point or another. But with the recession in full force, I think customers are expecting better service than ever these days.
    I have an new Nissan Altima 3.5 that I traded in our 2500 Silverado Duramax diesel in on. We couldn't afford the gas plus I had a hard time backing up the 5th wheel trailer in the camping grounds, and it made my wife a nervous wreck when we were driving down the expressway. So I sold the truck, and SHE loves her Nissan Altima 3.5 that is loaded, and a real eye catcher. Built very well, and great service for now.
  • zorentozorento Posts: 16
    I think the recession is part of the service department problems. In tough times the high paid tech gets let go in favor of someone that makes less and does not do as good a job. Less time is probably spent on non-paying services so things get missed.

    Congrats on your Nissan. We came close to buying an Altima instead of the 03 Maxima, but they gave us such a good deal on the Maxima we couldn't pass it up. I think we got the last model year that has a cassette player in it. You know, those "old people" accessories just gotta go!

    So is the Altima like the Maxima - does it feel heavy and solid when you drive it? There are times when I feel like I'm driving a small tank around.

    If you live in a snowy region pay close attention to the tires this winter. We have found that the factory tires on Nissans are woefully inadequate for winter driving. Her 03 was the worst. We would back out of our driveway (downhill), get into the street, place it in drive, press on the gas, and just sit there. No traction at all. Even with traction control. It didn't take me very long to buy new tires to replace our new tires.

    I finally had time to completely read the directions for Homelink and got the Sorento to open the garage door! It only took me 9 months. Well, that and getting the Shingles, which slowed me down enough that I had time to actually read the manual. Shingles suck big time. I've had it for three weeks and I'm still getting my rear kicked around by it. Started in my left eye of all places. If you ever suspect you have Shingles get to a doctor asap and get started on Valtrex. Ask for Gabapentin for the pain.
  • My 2008 Sorrento is currently sitting in the shop...for the third time in 1 1/2 months for the same problem. There is a noticeable "double hitch" when you come to a complete stop and also when you accelerate from a stop. The first two times I took it to KIA service, I was told that the problem was where the drive shaft and slip yoke join. There was a problem with rust buildup causing what I was feeling during braking and accelerating. They removed the drive shaft, grinded the rust off and lubricated the parts. Mind you, the car only had about 4700 miles and about 6 months on the road. The problem continued, in addition to a new rear hatch window rattle. Took it back in and this time they said they received a "bulletin" from KIA motors about the drive shaft issue, along with "special grease" that should fix the problem. They again removed the drive shaft and greased it up. Yeah right, didn't work. They also were clueless about the rear window rattle and said they would have to call an "outside window expert."???? In Ohio if the problem isn't fixed by the third service visit the car would fall under Lemon Law protection. I shouldn't have to go through this hassle for a new car. The problem is that I Love the KIA brand. Within 12 months my wife and I have purchase 3 new KIAs (07 Optima, 08 Sportage, 08 Sorrento) I traded the Sportage in for the Sorrento due to the Sportage being to small for me. We also convinced my in-laws to buy an 08 Rondo, which they love. Five months ago I would have said I will never buy another brand...now...I don't know if I can say that.
  • zorentozorento Posts: 16
    Have them check the brakes. I saw a similar post on another forum and the majority of posters said brakes.

    They did something to my brakes to try fixing a problem (not brake related) and I now have a bump, or double bump, when I stop.

    If I have learned nothing else in the last nine months I have learned that Kia service departments are clueless.
  • Is anyone having problems with the passenger side airbag lite remaining on when there is a passenger sitting in the seat? There has been an OCS recall for the 2007/2008 kia sorento's in May 2009. We took it back to the dealer and HAD it fixed. Within the first hour leaving the dealer the airbag lite is back on and now worse than before they "FIXED" the problem. Since this problem is still happening we feel that the Kia SAFETY features has been compromised. Anyone in the same boat?? Our next course of action is the Lemon Law for Safety.
  • Non here. We did see it not go out when my husband sat in the passenger side and he weighs 200 lbs. We shut off the car, waited a minute, and tried it again. Hasn't happened since. We did not get a recall notice either. Wonder why that is?
  • zorentozorento Posts: 16
    In response to the post below: One of the things they did when trying to fix the noise in our Sorento was work on the brakes. If I remember correctly they machined them to make sure the surface was smooth.

    After drove it for a day I started getting that same double hitch. I've only owned this truck since October and I'm already afraid to have them work on it.

    I took it in earlier this week after they called me about a new "fix" for the noise. All of a sudden it has been discovered it's coming from the exhaust system. The first time I took it in I told them that. Uh, duh...

    I had a 9:00am appointment, was told it would take an hour. I had a 10:30 appointment with a client so I figure I was good to go. Well, that's a bit backwards, I asked how long it would take then asked if 9:00 was okay for a time. They said no problem so I made the 10:30 appointment.

    Long story short: I finally demanded they bring my Sorento back from the shop just before 10:00 so I could make the appointment. I'm not going to lose money because these morons can't run an efficient shop. It didn't get taken to the shop area until after 9:30 and no one ever looked at it, let alone did any work on it. It just sat there.

    What a bunch of losers.

    `````````````````
    My 2008 Sorrento is currently sitting in the shop...for the third time in 1 1/2 months for the same problem. There is a noticeable "double hitch" when you come to a complete stop and also when you accelerate from a stop. The first two times I took it to KIA service, I was told that the problem was where the drive shaft and slip yoke join. There was a problem with rust buildup causing what I was feeling during braking and accelerating. They removed the drive shaft, grinded the rust off and lubricated the parts. Mind you, the car only had about 4700 miles and about 6 months on the road. The problem continued, in addition to a new rear hatch window rattle. Took it back in and this time they said they received a "bulletin" from KIA motors about the drive shaft issue, along with "special grease" that should fix the problem. They again removed the drive shaft and greased it up. Yeah right, didn't work. They also were clueless about the rear window rattle and said they would have to call an "outside window expert."???? In Ohio if the problem isn't fixed by the third service visit the car would fall under Lemon Law protection. I shouldn't have to go through this hassle for a new car. The problem is that I Love the KIA brand. Within 12 months my wife and I have purchase 3 new KIAs (07 Optima, 08 Sportage, 08 Sorrento) I traded the Sportage in for the Sorrento due to the Sportage being to small for me. We also convinced my in-laws to buy an 08 Rondo, which they love. Five months ago I would have said I will never buy another brand...now...I don't know if I can say that.
  • I am still having a problem with my "passenger airbag off" warning light. It happens intermittingly. The car was purcashed in May of this year but it was a 2008 leftover. Kia's District Service Manager looked at the problem and said that the system was working correctly. He also said the if the light doesn't go off, the airbag will not deploy. The Kia owner's manual says that if the light stays on it and the airbag does not deploy it could serious injury to the the passenger.
  • I bought my 08 Sorento back in Dec. Just to report to date that I have had zero issues with my Sorie. I love the look, and everything about it. The dealership in Traverse City, Mi. is the best too. Sorry you are having so much trouble. Hang in there.................. ;) ;)
  • 2008 kia sorento passenger airbag lite is still a major problem. a month ago Kia America had a Kia parts/service manager meet us at the dealer and of course that day the light worked perfectly. We are waiting for this manager to contact our dealer for the next step. Since this is the 4th time we have taken this problem to the dealer it now qualifies for the Lemon Law. I have been taking a pic and a video with my cell phone everytime that it happens. I was keeping a log but that got to be too cumbersome. If anyone has a 2007/2008 kia there is an OCS recall for the passenger airbag light. I would contact your Kia dealer on this. My husband and I are so annoyed with this problem because this is one of the primary reasons we bought the sorento because of all the airbags. Now the light goes on while we are driving which means that there is no front passenger airbag. The side passenger airbag will still work we were told. We only have 5000 miles on the vehicle.
  • I just came back from my Kia dealer and still have not received any satisfaction. I am still having a problem with the airbag light. The problem is an intermitant one and they (both Kia and my dealer) tell me there isn't anything they can do.I am in the process of getting all the information to file for arbitration before i go the "Lemon Law" route. I will try to keep you informed of any progress.
  • Say the airbag light didn't go out a couple of times....BUT I noticed that it is not when you actually sit in the seat that triggers the light. It is somehow with the door closing all the way. I tried this............I didn't shut the door firmly, and the light stayed on. I was sitting in the seat too. So I reslammed the door again, and the light went out.
    The light is very sensitive for sure. Try getting into the seat, and then shut the door firmly. See it the light goes out..............
    Just trying to help. Good luck. We love our Sorie!!
  • Try contacting 'Kia America' about the airbag light. Eventho we are still having the problem Kia America is listening to us. Unless you are close to the 1 year deadline to file with the Lemon Law. We still have at least 3 months before we would file with the lemon law. It is such a safety issue with us. Good Luck
  • pigdocpigdoc Posts: 7
    I purchased a 2003 Kia Sorento new and have owned it since (daughter drives it). I've had no problems with it, now at 50k. Regular oil changes and filter changes have been done at various shops (Sears, JiffyLube, etc) since closest dealer is 50 miles away. If I need warranty work done on the 10/100k, what records will be required to satisfy the dealer? I just got a new 2009 Borrego last night, and they were very keen on work being done at the dealer (really pissed me off). The dealer I bought the Sorento from did not dwell on this at all. Any help would be appreciated.

    2003 EX 4WD Sorento
    2009 EX V6 4wd Borrego
    Central Iowa
  • mhabermhaber Posts: 1
    Yes...My Kia Sorento has the exact same problem and so does almost every other one I look at. Were you able to correct it with KIA
  • steverstever Viva Las CrucesPosts: 41,002
    "The Sorento is stepping up its game in a big way for generation two, which goes on sale as a 2011 model in January."

    Weekly Top 3: Why You Should Care About The 2011 Kia Sorento (Edmunds Daily)

    image

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Thanks for the link, Steve. I just became aware of this sweet CUV last week. Not much info online, and this is welcome. And me with a lease that runs out Feb 3rd ! Nice timing, Kia. And a 4-cyl / stick shift combo to boot...
  • Has your offer expired? Just bought the teenager a 2006 EX. He's actually rediscovered a thing called "excitement". Thanking you in advance, and/or thanks for the warning about cd manuals. sydbarringeratlycos.com
  • The manual was in PDF format which had a code and I wasn't able to copy and email to you guys , sorry about that .
  • I have a 2007 EX Sorento with about 20,000 miles on it...I bought it new with just 40 miles on it in Feb. of '08......It's been a good vehicle overall, but I have been noticing that when driving down the road and then slowing down without taking your foot completely off the accelerator, it will start bucking....I am pretty sure it's that it's not downshifting properly until you completely back off the throttle...I wonder if this is a bad speed sensor in the tranny and can be fixed, or is it just a design flaw??...it can be annoying sometimes and if I were to let someone else drive it, I'm not sure they'd know what that bucking means and possibly do a lot of damage to the transmission....does anyone know if Kia has issued a TSB for that problem??.......

    The dealership did the two recalls..one for the tailight and the other one for the passenger air bag light staying on even though you have a passenger in the seat......the only other problem I've detected is that one two occasions, the TPMS(tire pressure monitoring system) light has come on while driving down the road needlessly since a check of the air pressure showed no loss of air in any of the tires....the Tranny problem is something I'd like to get fixed if possible.....
  • We have a 2008 kia sorento with the exact same problems that you are having. We had it into the dealer twice for the bucking; and they say 'nothing is wrong' with it. Also, our TPMS light concern has been in twice and they have changed a couple of things but again 'nothing is wrong'. We have come to the conclusion that we are going to just live with these two concerns. This is our 2nd Kia and we plan to only keep it for 5 years and then trade it in on a different make. No more kia's for us. And yes, we still are having problems with the passenger airbag light. SO, as you can see, it looks like some of the sorento's are just plain problems. We have only had ours for 1 year and I feel like we have had it for 10 years with all the times it has been into the dealer. good luck in getting anything fixed.
  • I know the problem is just that the transmission isn't downshifting when it needs to according to the lower speed....there is probably a sensor of some kind that is supposed to take care of that.....or else, it's just a major engine/tranny design flaw and if so, I highly doubt that Kia would ever admit to it.....it'll work just fine if you take your foot completely off the accelerator, but you shouldn't have to do that on a brand new vehicle.....8-(.....otherwise, the other problems have not been a real problem yet...more an occasional nuisance....
  • I'm sure you've heard this question a thousand times, but where do you get a repair manual for a 20032 Kia Sorrento, or can you go online?
  • tidestertidester Posts: 10,109
    This might help: Online Repair Manuals

    tidester, host
    SUVs and Smart Shopper
  • Hi :
    I read your posts on the forum ( kia) which was on july 2008 .I am planing to buy a used 12000 mile sorento 2008 model .I would like to know if u are still happy with your sorento, How is the petrol consumption ? is it getting better as it gets older .Have u had any problem with the transmission so far?

    Any advice would be really appreciated since I am quite confused
  • Hi :
    Are u still happy with your sorento ? I am planiing to buy a 2008 ,3,3 petrol engine with 17000 km on it .any problem with transmission so far ?

    any advice would be really well come ,since i get different stories about this car and in general about Korean cars :sick:
  • I have to give a mixed review.

    No problems with the tranny.

    It's turning into a rattle trap. Seems like about once a week I find a new rattle or squeak in it. Some are loud and annoying, some are not as loud, but still annoying.

    Although the dealer placed foam insulation on the passenger side to "hide" the "normal" noise, the exhaust is still louder than I think it should be. I have come to the conclusion, based on reading a ton of posts, that since what I have is considered "normal" that I'm wasting my time trying to get the issue resolved.

    I have started noticing a "clang/ringing" noise at the right front again. It must be getting louder since the insulation was blocking this for a while. This is distinct from the rumble we were hearing. I'm still trying to decide if I should pursue this problem as I am expecting to be told it, too, is "normal".

    After 13 months I have come to the conclusion that this will be my one and only Kia purchase. This is based more on the response of the dealer (sorry guys, but I'm not satisfied with "normal as a response to the problems I've had) than the vehicle. If I could be confident that taking it in would result in a repair instead of "that's normal" it would be different, but I have no such expectations.

    It will go in for standard maintenance and required warranty repairs. Once it gets to the point that it is a money pit I'll dump it and move on.

    Sooner or later Kia is going to have to put up or shut up in regard to this "it's normal" garbage. This attitude is going to cause them to have a lot of one time only buyers.

    Edit: I should note that I am partially deaf. The noises I hear are pretty loud if they are loud enough to annoy me.
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