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Nissan Quest 2004+: Problems & Solutions
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Comments
Nissan gave us a new transmission. Only problem is that it kept happening. Then they replaced the TCM. In the mean time the seals on our new Nissan transmission kept leaking. They had to replace them twice.
The van has been out of service for 42 days in the last 2 yrs.
We are persuing the lemon law repurchase.
Most states that have a lemon law have a website that you can compair your vin number against. Make sure that your van is not on the website and is not a lemon law repurchase. Believe it or not the neither the dealership of the manufacture are required to disclose the truth about the cars they sale as used.
N :lemon: I :lemon: S :lemon: S :lemon: A N
I contacted a local tire store about using a different size tire, 215/70-16 or 235/60-16 (Plus Zero sizes). I told them I want to keep the same load rating but willing to drop the speed rating since i have no plans to drive 130 mph, but could easily see myself with 7 passengers and their luggage. The tire shop recommended going with the 235/60-16. They felt the 215/70 was too narrow and could change the driving dynamics. Plus there are more tire selections that fit the speed rating and load rating. Sometime after Christmas, I will probably purchase a set of BF Goodrich Traction T/A (T) for the van.
Hope this helps everyone.
That said, I took it out and several times attempted to kick it into fail safe per your description and could not get it to happen. I'm hoping this dealer will replace the part; codes or no codes.
The selling dealer ran a CarFax rap sheet, and it was clean, no lemon buyback. It's a leased unit. I made certain all recall and other customer service items were taken care of, plus they did a certification once over including brake pads, tires (yes, that silly one make only Goodyear), and tranny flush.
Good luck with yours, you'd best get rid of it and put it behind you.
Thanks.
We have had our 04 for 2 yeras now and have had some of the issues described in this fourm. Recently the engine has started to make a LOUD knocking noise in the morning when first started in the morning. It actually sounds like a diesel engine, that's how loud it is. It will eventually go away when the engine warms up 15-20 mins later. It never used to make this noise. I really concerned because it really sounds quite violent coming from the engine block right under the engine cover. Has anyone heard of this issue. Many thanks, Brian. :confuse:
We have had our 04 for 2 yeras now and have had some of the issues described in this fourm. Recently the engine has started to make a LOUD knocking noise in the morning when first started in the morning. It actually sounds like a diesel engine, that's how loud it is. It will eventually go away when the engine warms up 15-20 mins later. It never used to make this noise. I really concerned because it really sounds quite violent coming from the engine block right under the engine cover. Has anyone heard of this issue. Many thanks, Brian. :confuse:
8K, Rotors cut, 18K rotors cut again, 28K New rotors installed FREE of charge. Yes they installed them FREE under warranty. I paid for new pads and a fluid flush.
Now we are at 36K and the NEW rotors are warped again. I called the Svc Mgr yesterday(who has been very helpful) he said he will cut them for FREE again. I guess Im going to have to live with this issue. He said that NISSAN under weighted the rotors for the weight of the van. This is a common design flaw on all Quests. :mad:
I can see I m up fo rnew tires soon. Ive got 36K on them and I think I can get another 5-8K on them. Are the any alternatives to the OE? Many thanks, Brian.
Just an asside. The rear rotors seem to warp worse than the fronts.
not had a problem since then. My family and I love our Quest.
The servise did it for free...
Thanks
I'm glad you and I are not alone with this Brian, as it seems to me to be a warantee issue. I wish us both luck!
Just before Thanksgiving (post #1900) I brought my Quest in for service. Recap: I needed an oil change, had a couple rattles, and wanted them to check my MPG comp.
They kept the vehicle for 2 days and only did the oil change. I paid 135ish which is idiotic on my part since I didn’t read the service manual on what it covered (I should have only done the oil change). They had to order parts such as felt tape and something else to get rid of the rattles.
I specifically asked if I should call back to see if the parts are in. He said “No, I’ll call you myself”.
Time went by and we were busy with the holidays. I thought a few times I should get a status on the “parts” but kept thinking about “No, I’ll call you myself”. I called the other day and they said the parts were “returned” since 30 days had passed so I would need to bring the vehicle in AGAIN for them to assess what needs to be done and then re-order the parts.
This was at JACKIE COOPER IMPORTS
I decided I would never go back to that place even if it was the last dealer in the city.
BTW, I had both wireless headphones foam covers ripped (all ripped up). The dealer said there is no replacement foam and I would have to buy new headphones I went to radio shack and bought round foam headphone replacements (they fit the oval fine better than OEM) for $4 ea.
I scheduled another appointment, for today, at another Nissan dealer. I placed my service order online listing the items that needed attention-another item was the passenger side power door. The door required extra effort to open by hand (really have to pull hard) and did not close fully a couple times when using any of the power buttons (remote).
When I got there I had to re-list everything that needed to be looked at (I guess their online portion is just for looks?).
I waited there from 8ish to almost noon when they called me to the service area. BTW this dealer had a terrible customer “lounge” it was more reminiscent of the basement in Silence of the Lambs than a lounge so I mostly walked around tempting myself with 350Z’s.
When I got to the service area the “girl” just asked me to sign the sheet and said if I had questions “Bob” (don’t even remember the name) would answer them. I had questions since the sheet showed that the only thing that was “fixed” was the power sliding door it was adjusted. All the other rattling items only showed “could not reproduce”.
Well she left and I was the only one in the area I walked outside and nobody walked back inside and waited a bit just standing in the middle of the service drop off area. A guy quickly walked by and said “hey” but was too busy to stop. Finally somebody asked if they could help me.
I said the DVD rattling is loud and the previous dealership diagnosed the problem and had a solution they just messed up on actually completing it. I said it sounds like someone beating on a drum beside your ear, that there shouldn’t be a problem reproducing it. He asked if that was with the screen up or down (is this guy kidding me?) I said down. He said they could not detect anything broken or misaligned with it, that they all make rattling noises when down. He said he’s not sure what they could do to fix it.
I said fine, and went out to my vehicle I checked out the sliding door that they “fixed” it was EXACTLY as it was before. NOTHING was done. I went back inside and said that my door was not fixed. I went out with another person and showed him. We compared driver side to passenger side. The driver side power door would open if you just pulled back on the handle. The passenger side power door would pop open slightly, but would just sit there.
He said they could “adjust” the door some more but it may cause it to rattle. I told him to make it like the driver side door. He went away with my vehicle and came back 20 minutes latter. He said the tech said it was really tight and he adjusted it. It seemed to work fine with the remote but still acted the same when pulling on the handle (would just pop open a bit and sit there). I said it seems to work ok with the remote he was already opening the door heading inside and was saying goodbye.
This was at NELSON NISSAN
Well, I guess I could try ANOTHER dealer.
My wife said I should have made them fix it I was tired of waiting and didn’t want to give incompetent people another attempt to fix my 35K+ vehicle.
Honda used to be at the top of my worst service list Nissan is the new champ. BY FAR THE WORST service I’ve ever had. Not overtly rude, but a definite indifference in their attitude, speech, and resolution to my factory warranty covered items.
Audi and Infiniti were the best.
This experience, and continuing experience, has definitely caused me to re-evaluate any future purchases.
The strange thing is that today the Quest started fine; no rattle.
The car is always garaged and the temperatures here in the NYC area (Long Island) have been fairly constant all week.
I just hope the problem isn't demonic possession; it's so hard to ask the service writer to write that on the work order ;o)
So apparently word is getting out of Nissan's poor quality. It's going to eventually hit them hard in the pocket book.
Of course pulling into the dealership with the line for service backed up ten cars deep and my "My Nissan is a Lemon" bumper sticker was fun too.
Q :lemon: U :lemon: E :lemon: S :lemon: T
He resigned from Nissan.
He probably saw the writing on the wall and saw Nissan is in big trouble with its products.
http://www.brandweek.com/bw/news/autos/article_display.jsp?vnu_content_id=100152- 6473
I'll need to find an alternative contact to write to.
Yes to change the cabin filter is a real pain, Nissan did not make this an easy task. On the passenger side of the instrument pod all the way down on the bottom there is a plate with two screws, you have to remove that plate and the filters are stacked one on top of the other. Pull them out and replace them. Now the tricky part, when you put the new bottom filter in it gets caught on something in the box. You have to keep pulling it out and putting it in until it eventually will fall into place. Then the second one should slide in easier. I will tell you that the original filters that I pulled out were filthy. So it is worth going through the trouble to replace them.
Is it near the floor? Thx again.
Nissan has treated you very poorly. I cannot believe a company would treat a customer, with such severe and obvious problems, the way they have treated you. I wouldn't be a repeat customer if I was treated that way. I hope you have a satisfactory resolution to your State Lemon law arbitration. I'm sure you will let us know and it will be helpful for those who might have the misfortune of going through what you have gone through. I also hope that the new year brings you a car that makes you happy.
As far as the condition of your transmission after 4K since you had to have one replaced I think they should check the second one to be sure. i would guess it would probably be ok. I was at 9K before they replaced mine. I am now at 19K. and all is still well. Good luck.
No you don't access the filters from outside. You don't even have to take out the glove box. If you get on the passengers side of the van toward the floor in the center of the pod,I think you have to remove the floor vent bezel, the one that wraps around the pod on the bottom, use a flash light the panel is black, it is down there. You have to look good and hard. One tech told me to get it from the top of the pod inside. I took his word and took the whole gauge cluster and the top panel where the ac ctrls and radio and that when I noticed how to access the filters. Oh yeah by the way if you warmed up the van, there is a small coolant pipe that is hot and in the way of where the filters are, so you can get burned. Hope this helps, write back if you need more help.
As soon as the weather warms up I will try it. I will take photos and document the entire procedure and share with all here. This way we can all save the $100.00 the dealer charges. Thanks again.
The letter states that there is a "possibility that the third row seat striker brackets, which hold the seat in the upright position, may detach due to a broken weld. Striker separation could affect the risk of injury in certain types of collisions." Is it just me, or is this much more disturbing that the pinched finger scenario? Would be terrible for the rear seat to collapse backwards in an accident! :sick:
Anyone here had this bracket break?
BTW, anyone 'pinched' their fingers in the folding seat mechanism? I don't really see 'how' that would happen.
:shades:
I hope you have a positive outcome to your state lemon
law case.
for Narasimha Ganti.
There is something wrong with TCM ( transmission computer
module ), therefore, even with high RPM, the van doesn't go anywhere. Talk to dealer and the problem should be fixed.
Good luck, Sean Nguyen.
2 many problems,
1/transmission fluid too low
2/transmission fluid pan has been dented ( check it yourself by looking underneath of the van ), therefore, fluid can't pump to the point where it needs to go.
3/ malfunction TCM ( transmission computer module ).
1/retighten the vent by turning the vent clockwise until tight
2/interior light, push it back in and move it back and forth
until it stay on.
3/retighten the drive belts, the hissing sounds will be gone.
4/something wrong with on screen tire pressure, can you trust
the it. It only makes to look. Check you tire presuure with
pressure gauge.
5/rattles! Open 2 slide doors, loosen all the scews on the slide door and all the frames where the shut close ( not to lose them all the way, just loosen them. shut the the 2 slide doors,then open as soft as you can! Tighten all the scews ( make sure when you tighten scews the make any the black metals which have 2 scews on them move ). Problem will be solved.
5/TCM ( transmission computer module) needs to be replace
your van has the malfunction TCM, it will drag the engine but the van goes no where.
6/2004 or whatever year, it has 36,000 mile warranty bumper to bumper coverage. It doesn't not matter how many hands change on that van. Will be no charge at Nissan dealer.
50,000 mile warranty on power train. How many miles on your van.If you by at Nissan dealer, it should be 100,000 mile warranty on power train. Good luck, Sean Nguyen.
rrob