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Nissan Quest 2004+: Problems & Solutions
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Comments
The down-side is that they have the law, somewhat on their side. If the letter of the law says that they need three failures, then a final chance then stick to the letter of the law. It does not say they must repair it, but "attempt" to repair. I learned that if you bring it in - with an actual problem occurring, they never take your word, and they cannot do anything except say to bring it in next week then that is a failed attempt. Magnuson-Moss covers breach of warranty, which is a federal issue, not a state lemon law. Check out www.mycarstat.com for links to repair complaints and lawyers in your area.
If the lawyer does not charge (even a contingency) and only collects from the manuf. if you win then what does it cost you. The lawyer will not look at a hard-win case since it is not financially prudent for her / him to proceed.
I took the van in last week, one for the audio to be replaced and also to report the awful gas mileage/transmission problem. I've been told by a lawyer that if they don't attempt to fix it since they can't duplicate it that is not a failed attempt. In fact the service rep did not get a reply from Nissan as to why we might be getting 11 mile/gallon. So...while I am attempting to get my "4" failed attempts I'm not sure if I have a strong case or not.
The dealer has witnessed the problem the second time it happened, when I drove it straight in. In fact, at the hearing the Nissan rep tried to distance himself from that saying, "well we really don't know what was going on with the car, the service rep is not a technical person and so we don't really know what the car was or was not doing" You better believe I was all over that, not angry but I firmly stated, "Nissan offers me a service representative to communicate my problems, if Nissan has or had another route that I should have taken it was not obvious to me...I took my service rep on a test drive because that is your policy"...We then got the service rep on the phone and he backed me up.
Thanks for the link, I will take a look. I will need an attorney, I'm just not optimistic they will take the case.
Tara
thanks, Tara
Is there another Nissan dealership in the general vicinity? Perhaps another dealership would be customer focused enough to investigate your problem and stand by the Nissan product.
It seems as though your present dealership doesn't understand the vehicle well enough and isn't interested enough to track the problem down and earn the kudos of the corporate tech team.
This could be a growing problem with increases in complexity across makes, where dealerships must replace complete sub-systems at high cost to ferret out nasty problems.
I'm glad my van doesn't have so much automation.
Does Nissan have Regional Reps? How much research did you do?
I'm an engineer, and it sounds to me like either your van has some badly designed software which hasn't been properly debugged prior to being fielded, or you have a faulty transmission control module or sensor or the like.
If the former, you would expect many many people would be reporting the same problem. So maybe your issue is a faulty module or wiring or sensor. And unfortunately, they probably can't debug that because the problem is not frequent enough, and would only report a problem when there's a problem present (and if the SW was designed well enough (ha ha) to fink on itself...
Did you search your problem at the NHTSA website?
http://www-odi.nhtsa.dot.gov/cars/problems/complain/complaintsear- ch.cfm
or otherwise have you posted the problem?
http://www.nhtsa.dot.gov/
I'm not sure I know what I'd do in your situation. But one would think the only scenaro which would work out well would be one in which the dealership worked with you to resolution.
Good luck.
I don't know much about how they design these cars but is there really software? That is interesting because when the arbitrator asked the Nissan rep what he thought might be going on he said that since shutting the car down resolves the malfunction then it would be computer related...I loved the fact that they were just talking it out right there in the hearing. How about talking it out with the dealer.
Which leads to your point...I never thought I had to push the dealer to push Nissan. I just wish I didn't have to demand that they figure out what is going on. I'm in the process of determing if an attorney will take this on, I have thought about writing Nissan and formally asking them to get to the bottom of this problem.
Tara
I re-read your post, what model Quest do you have? and how many miles have you driven? Also based on what you wrote about your husband's experience with this "problem" it could have been a case of not having the transmission in Drive. I know i had trouble with this if I look at the dashboard instead of the shifter. Just a possibility.
I would suggest "trying" to make it fail again and note what happened exactly. Plus you need that third time to have any luck in an arbitration hearing. Also try another Nissan dealership as someone suggested.
As far as gas mileage goes, my Quest S did suffere low gas mileage as well. not as bad as your but below sticker. I have 7400 miles on mine and Ihav enoticed over the past two tanks, gas mileage has gotten better. I'm now averaging 19-20 in mix driving.
I would be concerned that the freon had to be re-charged in a brand new vehicle. I'm no mechanic but it sounds to me like you may have a leak somewhere and that could be causing your AC to not perform like it should. I would have them check the AC system for leaks.
Good luck.
My theory is that the 2 times are the extreme version of this on-going problem, yet the problem is always present...supported by the poor gas mileage. The car is not shifting out of low gears, perhaps from first to second (?), and guzzling gas. The 2 times it has happened I had the gas peddle floored, believe me we were guzzling gas, and the car was barely moving. It is slipping.
Thanks for the input...if anyone out there experiencing anything similar please let me know.
I am talking to a few different attorneys to see which one will proceed. I appreciate all your input, Tara
How many speeds are in the SL? How many times should Tara sense a shift-up if all the gearing is working properly? If for some reason Tara isn't getting to overdrive/torque convertor lockup - then maybe the tranny has problems.
So complicated. I wish they made vans with Manual Transmissions. My wife and I would have bought one.
I would think if it were to happen again (and you had a cell phone), opportunistically, it would be advantageous to call the dealership immediately without resetting the car if you are not in danger. I would also imagine with them on the phone, one could try various things like taking it to Park, then Reverse, then back to Drive, etc, but with the Dealership on the phone recommending the next thing to try...
However, if Tara has not spoken with a regional rep - maybe Tara should.
So you are having additional shifting problems!!!!! That's a differnt story. Keep track of when these things happen including speed, is van cold or warm, what other electrical items are on at the time this happens, hard acceleration, etc. Then do as user7777 suggests. As soon as it happens, call the dealership and report the problem via cell phone. It sounds like it is a software problem only becuase it does seem to be fine once you turn off the vehicle and re-start it. Cars are so complicated. That was the problem with the Mazda MPV. And there were very similar stories and frustrations to what you are experiencing.
I would seriously consider having another Nissan dealership look at your vehicle. Also call your regional rep. and establish a working relationship with him/her and not an adversarial one. An attorney can't do anything until it happens one more time. Time is on your side. Lemon law is one year and you have the 5 yr/60k mile warranty. So either way Nissan is obligated to fix it.
Good lick with the van and keep us up to date.
could you tell me more about the symptoms that led to replacing the bad strut in the back? i have a rattle that comes from under the car towards the back whenever i go over a bump (there's no noise from inside the car with the windows rolled up - but if you roll down the windows and go over a bump, you can clearly the "tick-tick" when going over a bump). is that what you were hearing?
thanks
I have a question about normal A/C behavior - mine seems to be cooling well enough except that you know how you hear that "hissing" noise whenever the A/C cooling part kicks in (sorry for the non-technical description)...mine seems to be kicking in every 15-20 seconds or so. In other words, you'll hear it kick in, then slowly fade out (and it is distinctly cooler), then a few seconds later, you hear it kick in again...and the process continues.
Does this seem normal? Are others experiencing the same thing?
Thanks
This is why I think notcol problem could be a leak somewhere. To lose freon within the first 2 weeks of owning the car is strange.
My Quest has been in the shop 4 times and the best they can do is 45-50 degrees with an outside air temp of 95 degrees with humidity at 15%.
1st time: Freon was undercharged. A/C system was evacuated and refilled with 1.98lbs of freon. They added UV dye to the system and check for leaks and none found. A/C was blowing a little cooler.
2nd time: Vent temperature ranges from 50 to 60 degrees. Took back to Nissan and they check the pressure & for leaks. They said that they could not find anything wrong and the system was operating to their specs.
3rd time: Driving around with my wife and 6 month old twins and said this is just not right especially when the kids cannot cool down in their car seats. My neighbor has a 2004 Honda Ody and her A/C system vent temperature is 40 degrees vs. my Quest at 55 degrees. Side by side comparison at the same time. A/C systems are not new and "out of the box" this should be performing better. Took back to the dealership and they verified the 55 degree vent temp. The service manager and I took two other Quest for a test drive to compare the vent temps. Guess what...each one was at 50 to 55 degrees. He suggested to call 1-800-Nissan1 to file a complaint. While I was in the service area, another Quest owner came in and had the same complaint.
4th time: 1800Nissan suggested to take to another dealership for a second opinion. The second dealership verified the 55 to 60 degree vent temp and consulted with Nissan Assist techs. They mentioned that the Quest A/C system is very sensitive to freon pressure. The techs adjusted the freon pressure to 28 on the low side and 225 on the high side and got the A/C vent temp to 45 to 50 degrees. I told them I'm back where I started. They said this is the best they can do and besides the vent temperature is well witin spec.
The service manager also told me that they probably didn't design this A/C system with AZ in mind. Summer is here in Arizona (100 to 110 degrees) and in other parts of the country, summer is right around the corner. I would imagine other Quest owners may experience the same issue with the sub-standard A/C system. Others may not since the their summers are not as hot as ours. Measure your vent temperatures and file a complaint with Nissan. I have three options: Move to a cooler state (ha ha), try to pursue the lemon law but spec is spec, or sell the quest. Hope this information helps others.
I'm assuming you have the A/c on recirculation mode?
The problem is not with the AC. The AC works fine. The problem is the heat. It doesn't turn off! That's right. My van has been to the dealer several times & I have spoken with Nissan corp & had my van evaluated by a local AC shop because Nissan would not fix this problem. The dealer & Nissan readily admit the heat does not turn off completely. There are TSB’s 10006161 & 10006127 on the NTSA site on this problem (http://www-odi.nhtsa.dot.gov/cars/problems/tsb/results.cfm). However, this does not fix the problem at all. It is a worthless fix, where Nissan adds two small plastic tubes to attempt to redirect the hot air coming from the floor vents to go into the pedestal. But the heat keeps coming out of the front floor vents.
This problem is much more noticeable on S & SL models, rather than SE because SE will simply turn on the AC automatically to cool down the hot air. On SL, you will always get hot air, regardless of the temperature dial setting, unless you manually turn on the AC.
It took me several months to understand the problem because it is confusing & somewhat inconsistent. This forum has had many inconsistent claims by owners that the vans run cool, hot too hot, etc.
Here are some helpful facts:
1. There is a heat problem in this model, and Nissan recognizes it. (http://www.infinitihelp.com/Ownership/Bulletins/Nissan/2004/NTB0- 4-020.htm)
2. A Nissan USA supervisor told me they plan NO other fix because people are not complaining enough about it. Hint: Start complaining to your dealer, Nissan & the NTSA. That is the only way to get Nissan to react. See your warranty manual for how to contact Nissan.
3. There appear to be two separate problems:
- The coolant mixing valve going to the heater core does not fully close when the heater knob is turned to fully cool setting.
- The internal air damper that stops airflow from passing thru the heater core does not fully close.
4. These two problems exist on all 2004 Quests, to some degree. I know because my dealer confirmed this hot air problem on my van & then checked other brand new 2004 Quest vans on the lot. They all did it.
5. Of course, turning on the AC will compensate for this problem. But this takes away a lot of AC cooling capacity because you're fighting all this extra heat getting dumped into the passenger compartment. Plus, The AC compressor rarely cycles off because it is working full time due to the extra heat load.
6. The Nissan supervisor claimed the heat is coming from the engine compartment, hence there is nothing they could do. Several months ago, I would have agreed with him 100%. However, recent testing on my van by a local shop seems to dispute this point. And even if Nissan is right, can't they design more insulation at the firewall to block this heat? Other vehicles don't have this problem...
7. My local AC shop measured air temperatures coming from the floor vents to be 28 deg F hotter than ambient air, with AC off. That means on an 80 day, there is 108 deg F air blowing on your right foot! He then clamped off the coolant flow to the heater core & confirmed that this vent air temperature went down to 83 deg- perfectly normal.
With AC on, and coolant flowing thru the heater core normally, the floor air vent temperature measured 63 deg F. When the coolant flow was clamped, the floor vent temperature went down to 48.
8. In the winter, many people have noticed that the air vents takes a long time to blow hot air. On this specific point, I speculate that the heater core mixing valve is not operating properly, where now it’s not fully opened. This particular detail is an unconfirmed guess on my part.
Needless to say, I am unhappy with my van because of this problem, and very disappointed in the way Nissan is handling this situation. I am pursuing arbitration with Nissan to get them to either fix this problem or buy back my van thru the Lemon Law. Unfortunately, it appears all 2004 Quests are lemons, unless you live in the Artic. I highly recommend others evaluate their vans per my outline above & notify Nissan as applicable.
Your comments are very interesting and helpful
I have a couple of questions. I wonder if you
might have the answer.
1. Does this problem affect the cooling of the upper front and back vents if you only select to have the a/c blowing through the upper vents, not the floor vents?
2. Can your local A/C shop fix the problem?
Thanks
1. Yes, this problem also affects the front vents. However the floor vents were appreciably worse. Specifically, the temperature increases at 80 deg ambient were:
center: 98
right side: 97
floor: 108
I did not get measurements from the rear vents.
These represent steady-state after the vehicle was fully warmed up at the AC shop on an 80 deg day. All air vent temperatures went to 83-84 after the coolant hose was clamped going to the heater core.
2. The AC shop said they could gerry-rig another valve into the system, and run an adjusting wire/knob into the passenger compartment. But were very reluctant to do so on a brand new vehicle, commenting that this situation is "in dire need of correction." Nissan has not published repair specs on this system, so they had no way to determine the root of the problem diagnostically. Their concern is that doing this type of after market repair might void the warranty. They felt Nissan owned this problem and Nissan should address it. Hence my game plan...and recommendation to others.
How would this affect the AC on recirculaiton mode? Is the hot air cut off by choosing this mode? My air condidtioning seems to work fine but when I have the controls on just Outside air/vents (no AC), the air is warmer then the outside air. I'll check it.
Today, I took it into the service department at the dealership where we bought the Quest. They could not get it to reproduce this problem . They thought there was the chance that it didn't get fully into park and slipped back into reverse. But I find this strange because it sat for aproximate 15 to 20 seconds before it started rolling backwards. The other possilibly was that the forks in the gears did not get into a locked position , and under the pressure of the slight incline they slipped out. Either way, they didn't find anything they needed to repair.
I concerned about it happening again. Just wondering if anyone has any suggestions on where to go next with this problem?
Thanks - Lisa
Let us know your findings. You hit the nail on the head- I wrote my story to help others better understand the real problem.
That being said, it should engage fully, as puny as it is. So there may be some adjustment that could be made just in case the pin is not traveling its full distance to "home".
Dtown: My A/C is always on recirculation mode. This is the only way not to sweat as much.
Maybe I finally caught a break
battle to get Nissan to fix it.
It seems that there aren't many
Quest owners complaining about
this problem. On NTSA web site
I can only find one complaint,
my own. On MYCARSTATS.COM, same
thing. Three haven't been many
in this forum. Do you think people are
just not recognizing the problem?
Dogmom2,
You mentioned that it stopped for you as well. Is this still the case? Did it happen again? Did you go back to dealer for possible clue after that?
Thanks.
I wonder how many other Forums out there are discussing the same issue?
Turns out there was some pin-hole leak in the transmission fluid tube or something and they replaced the entire transmission for me. I'm at about 11000 miles now and it seems to be running ok. At the time, I hoped that it was an isolated incident, but it seems like transmission issue are becoming the norm with the Quest.
Lisa
Look at the Nissan Warranty Manual, page 6. It states: "we will be happy to provide you with the address and phone number of your local BBB office or any other information about AUTO LINE."
This is clearly listed as option #3 after you have tried to resolve warranty problems with the dealer & then 1-800-NISSAN1.
This was extremely easy to do & I highly encourage folks with this problem to participate in the program. A couple of attorney friends of mine are familiar with it & think very highly of it. Their awareness is that cases often are resolved in the customer's favor. They also said that many resolution situations have gag stipulations, so you may not hear of many success stories on this site...
Nowhere is it on our shoulders to prove that Nissan has a pervasive problem in order to justify Nissan fixing it. (Personally speaking, the TSB demonstrates that Nissan knows there is a problem...) If Nissan doesn't think a problem is big enough to fix, then "just buy my vehicle back." Perhaps that sounds a bit cavalier, but that's my view. And that is clearly the intent of the lemon law. And that's the purpose of the mediation & arbitration program. The consumer is given an opportunity to prove if their vehicle has warranty problems that the dealer has not been able to fix. A third party mediator attempts to find a resolution by having a hearing where you make your case & Nissan provides their side of the story. It sounds reasonable to me...
After starting my 04 Quest SE, reverse sensor is either off ("off" light on switch is on) or, if it does stay on, as soon as I backup and it starts to beep in proximity to an object, it shuts off (again, "off" light comes on).
I cannot turn it back on via the on/off switch, must shut car off, restart, and then same thing happens.
1st trip to dealer, problem not found (it was intermittent).
2nd trip to dealer, I drove there when I knew it wasn't working...the computer diagnosed a bad sensor, so they ordered a new one.
3rd trip to dealer, part is in, they installed new sensor, didn't fix. Did some further investigation, found a pinched wire running to that sensor that was shorting out the sensor. Replaced wire, problem solved (for now).
Samuelg: Thanks for the update and let us know how things turn out. I will do the same.
Yes, please keep me posted as to what solution (or lack of) that the dealer comes up with. I am convinced that this is a problem seen on a "set" of vehicles, I don't think it is the entire lot of Quests but perhaps some quality control issue that got out of hand. This exact problem is reported on the NHTSA website at least 8 times. http://www-odi.nhtsa.dot.gov/sitemap.cfm
As to the A/C...we have that problem too. I didn't mention that one because I always feel like the crazy one. The first two weeks we had the car...no sound out of the stero (out of the blue one time), the transmission slips (one time)...and the air conditioning did not seem very cool...all problems that you report and they can't duplicate. The A/C is definitely hard to put your finger on, buy all I have ever said is, if it's over 85 degrees outside, the car does not seem cool.
By the way, at my arbitration hearing they did the same old put the meat thermometer on the vent, reached 48 degrees and they were happy. Of course on that day it was a very foggy cool day. Plus is 48 degrees really cool enough if it is a very hot day...as a previous post pointed out.
Anyhow...comment here about arbitration. I've been there and I do believe it is waste of time. I have now spoken to many attorneys and they all say the car manufacturer wins there, I've heard over 85% of the time. It is worth a try, and it is certainly easy enough. But do have your 4 failed attempts, otherwise they have an easy out. I tried to go with the Tanner Act which allows 2 times if the malfunction could cause death or serious injury. The arbitrator asked me how far I drove the vehicle when the problem occured (I drove it straight to the dealer so they could finally witness the problem). But since I was able to drive the vehicle he made the conclusion that it was safe enough. If this was a real court that point would have been challenged.
Tara
Please if you don't mind email me privately. I would like to discuss how we might be able to push Nissan as a group.
This goes for anyone else experiencing the no power, transmission problem.
Thanks, Tara
tantongiorgi@yahoo.com
you see here. Consumer ratings has Quest owners
saying a lot of good things about this car. Also,
to put things in perspective, The Toyota Sienna has its own share of problems. On My carsstats.com the Toyota Sienna is the vehicle with the most complaints, Quest second, Toyota Corolla third, followed by the Camery and
Ford F-150.
Myself, personally, I have had some of these problems, but still love my car. What ever you choose I hope it works out to be a great car for you.
My only complaint is that I don't get to drive the van enough :-)
In case you do not know this, Nissan is starting to respond to the numerous complaints regarding the Quest. Nissan will replace/install over 8 parts & modifications in an attempt to keep you happy and reduce/eliminate problems with your vans. This free service will expire in 2005, so see your Dealer soon. You can visit the site yourself at WWW.Infinitihelp.Com
Look under the Nissan help, then search "news"
Hope this helps you out, Scott
i found the bulletins on this site informative as well:
http://www.nissanhelp.com/Bulletins/Quest/Year.htm
maybe they might help people out too.
http://www.nissanhelp.com/Bulletins/Quest/Year.htm
me2 ... great link