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2013 and earlier-Subaru Outback Prices Paid and Buying Experience

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Comments

  • xwesxxwesx Member Posts: 16,756
    Congratulations on the car! Let us know when it arrives! I am glad you joined the community; you have added much to the conversations since then - stick around! ;)

    The Chase card is great. I just purchased my Forester last month and already have another $500 Bucks. :blush:
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 1969 Chevrolet C20, 1969 Ford Econoline 100, 1976 Ford F250
  • xwesxxwesx Member Posts: 16,756
    You could post in the 2010 Legacy/Outback thread, or, if there is not a "New Owners" thread, you could start one. Label it something like, "2010 Legacy/Outback New Owners: Tell Us What You Think!"
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 1969 Chevrolet C20, 1969 Ford Econoline 100, 1976 Ford F250
  • ateixeiraateixeira Member Posts: 72,587
    We have $500 Subaru Bucks saved up as well.
  • morin2morin2 Member Posts: 399
    I have 0 subaru bucks at the moment, having redeemed them all for my 09 Outback and service for my wife's Forester. I also used them when I bought a dealer's entire inventory of the old black subaru OEM Roki oil filters at a great discount. Of course, these reward cards only make sense if you pay your bill in full every month.
  • surrfurtomsurrfurtom Member Posts: 122
    Thanks for the detailed reply. I think you got a good deal. Hope you enjoy your new OB. You asked for recs on where to post your opinions on the car. If it were me I'd probably post it on that main "All-New 2010 Legacy/Outback" thread.
  • macdougal28macdougal28 Member Posts: 7
    I'm in Maine where the 2010 2.5 is "so popular" they sell shortly after they get to the lot. Reality is that dealers are only carrying base model 1 CVT, so demand is greater than supply.

    Quotes from 2 dealers - base model 2.5i CVT - full MSRP (24,990)! And 3500 on my trade-in '02 Forester manual, 93K miles, clean, but torn trim on one door side bumper. Found out a colleague was offered 23,499 yesterday for it.

    Other dealer started at 24,660 and said we could negotiate, but needs to locate a car (none on his lot).

    MSRP here is 24,990 so both offers seem way too high to me.
    Will sell my Forester privately for 5500 (am I giving it away???)

    So - puzzled on what to offer. Advice?
    Should I go up to premium, which they have many more of on the lot?
    Am I giving away my '02 Forester for $5500?

    Thanks!
  • sweetsoulsweetsoul Member Posts: 35
    Hi macdougal28,

    Trying to buy an OB in Maine sounds stressful! Sorry to hear that. My advice would be to use the internet and phone to secure the best offer before going into a dealer. Most dealers have internet depts which usually provide the most agressive pricing for cars. Check out the dealer websites and request an online quote on the OB you want. A lot of negotiating can take place via email. If you are willing to travel out-of-state you might be able to save some more money. Sometimes even just securing an email quote from the out-of-state dealer, then calling a couple local dealers to see if they can come close. Let them know you would rather buy local and see what happens.

    As far as your '02 Forester - I think kbb.com has the closest trade-in value estimator, but look somewhere between fair and good for realistic pricing. Autotrader.com used to have, they might still (can't find it), a trade-in guarantee which I used as a base for my trade. You can enter all the info about your car, defects, issues, extras, etc and it will give you a realistic trade-in amount that some dealers will honor no questions asked. I ended up negotiating mine $300 above this "guaranteed" price and left the table delighted. Plus you can sell your car on there or search for other Foresters like yours to see what people are asking.

    I hope that helps. Good Luck! :)
  • rschleicherrschleicher Member Posts: 79
    My experience with using both KBB and Edmunds to value used cars, is that KBB typically provides higher prices than Edmunds, whether you are estimating a trade-in price, private party sale price, or a used car "dealer list" price.

    So when selling a used car, I will typically display the KBB "private party sale" price. But, I'm also prepared for the fact that this is probably being a bit optimistic, especially if the buyer has already seen the typically-lower Edmunds.com price!
  • xwesxxwesx Member Posts: 16,756
    Assuming no significant problems with the Forester, $5500 sounds like a reasonable price. Coming from Fairbanks, AK, I know bloated Subaru prices! You think Maine is bad? ;)

    Personally, if your local dealers are not willing to give you a decent price, even if you factory order the car, I would head south and grab one in PA or MD for around, if not below, invoice. Maine is only a hop, skip, and a jump away.
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 1969 Chevrolet C20, 1969 Ford Econoline 100, 1976 Ford F250
  • edwinas434edwinas434 Member Posts: 2
    Well, my wife and I finally decided to go for the new 2010 OB, and with a 2 year old and another on the way, we figure leather is the way to go so have decided on a 2.5 Limited. When searching local inventory in Southern California, however, almost all of the Limiteds include a moonroof or a moonroof/navigation combo. After searching from San Diego to Los Angeles to Fresno, I've only found 3 or 4 Limiteds that do not have the moonroof (which my wife does not want, and definitely does not want to pay for), and none of these are in my wife's preferred color (pearl blue). Anyone else notice a dirth of Limiteds without moonroofs? Is this just a California issue or do all of the Limiteds without moonroofs get purchased right away? I know we could order one through the dealer, but I'd rather not wait the 6-8 weeks, as our time line is Thanksgiving. Any thoughts? Thanks!
  • ncdudencdude Member Posts: 4
    I received a dealer price of $27577 on a 2010 2.5i Limited Outback with MSRP of $29377 in southwest Va. Is this price reasonable or do I have more room for more negotiation?
  • bob_b1bob_b1 Member Posts: 29
    You should be getting at least 8% off since it is the end of the month and almost end of the year. On a msrp of $29377 if you were in Chicago land area today you would pay around $27 000 This is $500 less than the quote you got.

    I had a chance to met and talk to a lot of people that eater bought or are looking for new Outback. This all happened over the last month. One guy was a sales manager in Bolder Co Subaru dealer now works here. They all concluded the magic number on Subaru Outback should be anywhere between 8% to 10% off the msrp. Right now some of the dealers are hipping up the prices but if you do not get the price I mention, wait or talk to other dealers.
    Some of the dealers are still not fully stocked, so they are using temporary shortage in their advantage.It will take another moth to be fully stocked and prices will adjust to the numbers mentioned.
  • ateixeiraateixeira Member Posts: 72,587
    Cloth is OK, just put a towel under the child safety seat.

    Leather is easier to clean, but it can wrinkle if you leave a child seat there long enough.
  • tee_el_ceetee_el_cee Member Posts: 20
    As nearly every other car's top trim level includes a moonroof, I'm glad the new OB can at least be ordered without it. I need every last bit of the headroom. But that doesn't help you.

    If the only reason you wanted a Limited was the leather, you could consider getting a Premium and getting aftermarket leather later. I say "later" because the kits for a 2010 model may not be ready yet. Google "aftermarket leather" and read what people say about it. There are a couple of respected makers and your dealer or a local shop could put it on.

    I had a Thanksgiving time line, too. But I've been slow to pull the trigger. So now I'm looking for a cargo box for the old car and the trip to grandma's.
  • rschleicherrschleicher Member Posts: 79
    When I was looking for my 2010 OB, it seemed like most, but not all, of the Limiteds had the moonroof. I don't think too many of these also had Nav, though. What was compounding my own search difficulty was that I wanted a 3.6R Limited. It seems like the 3.6's are only 5-10% of typical dealer inventory - some smaller dealers in the SF Bay Area have zero 3.6's on the lot. I had a clear color preference also, and there was literally just one 3.6R Limited of my preferred color in the Bay Area (I was actually told that it was the only one in all of California at that instant, but only verified that it was the only one in the Bay Area.) I think I got a pretty decent deal on my car, but my impression is that dealers are noticeably more negotiable on the 2.5 models, than they are on their small allocations of 3.6's.

    In terms of the moonroof - I didn't really want it, but my car has it. I'm 6'4", and have no headroom issues at all, even with the moonroof. This may be due to the fact that the power seats have a fair amount of height adjustment. I find that with the steering wheel in it's highest tilt adjustment, I still need to keep the seat fairly low, so that the steering wheel doesn't feel too low (if that makes sense....).
  • bnatalebnatale Member Posts: 2
    Getting quotes of $26.5K for 2.5 prem + all weather + minor add ons. Also went thru Costco for similar cost. No local dealer close to Fitz and complaining about low inventory??? Was looking to buy this weekend but may have to wait it out or go see Fitz. Any one getting better deals in NY Metro?
    Also dealers showing phoney prices as one stated VIP program was only a couple hundred cheaper (I won't be eligible till early '10). His "invoice price" listed as "dealer cost" was damn near msrp, and his msrp was inflated.
  • trometrome Member Posts: 17
    So I thought I had a good deal on a 2010 outback. After having visited the dealer twice during the week I called Friday just to finalize the terms. From an MSRP of 26690 ( premium) I would pay $25135 plus tax and tag. They agreed to waive the "dealer fee" of $799( a ridiculous amount anyway). So when I arrive today to sign the papers the guy started writing and the price he wrote was $25635 and when I pointed out that this was not what we agreed he thought for a moment and said "okay.. we can do it at that price" as if he were doing me some kind of favor and had no recollection of our conversation. Then the sales ticket has the $799 fee there and I reminded him he agreed to waive it. He then said "I told you I would try to get it waived, let me go talk to the manager" of course he then returns and said the manager can't waive the fee. With that I got up and told him "let me know if anything changes" and promptly walked out. Then they called back an hour later and said they had a "solution". They would waive the fee of $799 but instead of giving me $16000 for my trade they would give me only $15200. This is why car salesmen have the reputation they do. What did they expect me to say? "ohhhhh that is a MUCH better deal, thanks". Idiots. Needless to say I will NOT be buying a Subaru for this reason alone.
  • bigdadi118bigdadi118 Member Posts: 1,207
    Instead of the unpleasant and the waste of your time, next time ask them to email you all the numbers in B&W for your reviewing, best is a draft of Sale & Purchase contract. After all are correct, then go down to sign the paper.
    Give them credit card number to charge a deposit of $100 - $200 to hold the car for you for today so they can't come out an excuse of sold your car before your arrival anf put you to another different offer again.
    Now there is still a possibility of the manager sayin " Oh! Sorry the salesman made a mistake and we can't honor that price." To avoid this you can ask the manager (not the salesman) to email you the numbers or send you a signed draft with manager's signature.

    Tell them you need this to be done because you don't want to meet any SURPRISE when you close the deal down there.
  • bnatalebnatale Member Posts: 2
    Was able to get a 2.5 Prem + AWP + Dim Mirror / Comp + Rear Bumper Cover for $25758 (dealer claimed this was their invoice - perhaps they added ad fee as I calc ~ $300 lower using edmunds). Added aftermarket leather for $1350 (wanted leather did not need limited, nor could I find sufficient limited stock in 2.5 blk). Got hit w/ some extra fees I'm not particularly happy about but was in dire need of car and stuck on color as wife needed black. OTD w/ NY tax =
    25758 car
    1350 leather
    2338 tax
    75 dealer reg app fee
    158 DMV re-reg fee
    10 Inspection
    167 filing fee
    13NYS tire fee
    $29871 OTD

    Could of prob. gotten some of the fees reduced and/or had the car for "real" invoice as I was shooting for but was in no mood to haggle. Car is in transit and expected this week. I'm thinking of removing leather and living with the cloth for a year or two and replace leather pure aftermarket. Anyone have any recommendations for aftermarket leather on long island NY?
  • ofionnachtaofionnachta Member Posts: 36
    Trome, time to walk out! It's not like there aren't any other Subaru dealers in the world.

    As said by another, do the whole thing via email & get a fax (or otherwise) copy of the sales agreement before you even walk in the door. And tell them in advance that is how you will buy the car, and if they want the sale instead of some other dealer or mfr getting it, they will comply.

    BTW bring in your own financing. They will gyp you all over the place if you go with theirs. We are getting ours from husb's credit union.
  • sweetsoulsweetsoul Member Posts: 35
    So sorry you had to go through that trome! There are some really horrible dealers out there regardless of the make. Please do the rest of us a favor and put a complaint into the Better Business Bureau. I always check my dealers out before I walk in the door or pick up the phone. It's easy to make a complaint, just go to bbb.org and enter your zipcode. For dealers there is even a category devoted just to sales practices, so you don't need to actually buy anything from them.

    Please do not let this tarnish your hopes for a Subaru. I too had a unpleasant experience at the first Subaru dealer I went to (even with an A rating), which led me to cautiously find another dealer (I wasn't ready to give up on Subaru yet). After lots of calls and emails, I found the right one, less than an hours drive away. I ordered my Subaru with ease, locked in pricing, trade, and warranties in writing.

    Now please go online and file that complaint (and maybe send the complaint to Subaru too), if more of us filed these complaints, maybe things would change.

    Good Luck! Please let me know how you make out.
  • morin2morin2 Member Posts: 399
    There are bad dealers of every make. Let us know where you are shopping and perhaps someone can make a specific recommendation for you based on their recent experience. I'll start the ball rolling with my very positive experience on a new 09 Outback at Fitzmall (White Flint, or "North Bethesda" MD).
  • edwinas434edwinas434 Member Posts: 2
    Just purchased a Ltd. with moonroof, the autodimming and homelink equiped rearview mirror, cargo net, and mud flaps for what I was shown as invoice at $28,449. With the few extras added in, that seemed about right for invoice. The dealer at first tried to push me with the Costco or AAA price of $500 over invoice, but after I told them thanks but no thanks, they came back and met my request of invoice. Perhaps I could have nocked another hundred or so down if I had used the email-blast system, but I felt this was a decent price. It was within the range of decent pricing from truecar.com
  • surrfurtomsurrfurtom Member Posts: 122
    If you don't feel comfortable giving us specific names and city, give us the zip code and first letter of the Subaru dealer name. This kind of stuff shouldn't be permitted to go on without repercussions.

    I'm going to buy very soon using the VIP program and don't ever wish to support such a dealership.
  • trometrome Member Posts: 17
    I will gladly name the dealer: Bird Road Subaru, Miami, FL
  • trometrome Member Posts: 17
    So after Bird Rd Subaru showed they cannot be trusted I called William Lehman subaru and at least they were honest enough to tell me up front that they would NOT sell me a car for what I wanted to pay. I think I will just get a Honda CRV. At least the Honda guys are drama free.
  • dice4dice4 Member Posts: 9
    Thanks for the information, we the consumers have to weed out the sales people and dealers that still persist in trying to play these games in this or any economy. They need to go way of the Dinosaur, same reptilian mentality
  • vrmvrm Member Posts: 310
    I am in the market for 2010 Outback 2.5i Premium

    Anyone in Maryland, Virginia or West Viriginia buy a 2010 Outback recently?
    Please share the price and the dealer experience.

    Thanks!
  • rkratrkrat Member Posts: 25
    VRM,

    Just took possession of my factory-ordered 2010 Outback Limited with Nav on Saturday, October 31, 2009. Bought it from Stohlman Automotive (Subaru, VW, Mitsubishi) in Vienna, VA. Honest, reputable dealership, no hassle, got it for $500 below dealer invoice via internet sales and phone negotiations.

    I did not have a good experience with Sheehy Subaru in Springfield, VA, the first Subaru dealership I dealt with. I was given the run-around by their internet sales manager when I wanted to order my car during clunkers month. He would not give me a bottom-line price even after he called me and said he ordered my car the day C4C officially ended. I told him without numbers, I would have to take my business elsewhere and I did. He never even called to find out why or try to win my business back.

    I finally saw "my car" on Sheehy's inventory web page at the beginning of October and after a week it passed to Farrish Subaru (who actually called me saying the car had my name on it on the invoice and they tried to sell it to me). After a week at Farrish, it made its way to Beyer Subaru. After a week there, I lost track of it, although, just out of curiosity, I called Beyer Subaru and asked about it and they said it was still in their inventory and didn't know why it wasn't showing up on their web page. I don't know if it was sold or not or shipped to another dealer.

    Sheehy would have had a done deal - don't know why they did what they did. They probably thought they could sell it and make more money - I guess they couldn't.

    Stohlman was quick, easy and no pressure even in the finance department. I did not try to bargain for anything else during the sales contract signing process since I had done all my negotiating up front before ordering the car. Plus, they honored a 2 month-old appraisal of $1,000 for my 1998 Dodge Grand Caravan trade-in with a dent on the rear right panel, AC in need of a $2,000+ repair and almost 140,000 miles. Even though KBB gave a quote of $1,500 for a fair condition trade, I didn't think I would get anything for my van, so I was happy with the total deal.

    If you are going to buy in Northern VA, definitely give Stohlman a chance. Their internet sales department (via e-mails) also guarantees they will beat any deal by $150. All around, a great car-buying experience with them.
  • ncdudencdude Member Posts: 4
    Try the Subaru dealership in Wytheville, Va. Just got a deal on a 2.5i limited for approx 500 below invoice.
  • kraygkrayg Member Posts: 5
    www.fitzmall.com in MD
  • vrmvrm Member Posts: 310
    Congrats on your purchase!

    Do you have the remote starter installed on your vehicle? I believe this is a dealer installed option. I need feedback how good or bad this is...
  • lirrmikelirrmike Member Posts: 4
    Hello all,
    I just recently purchased a 3.6 R premium from metric subaru
    on Long Island. I also got the remote start. All in all I paid 29,500 and I will always recommend the dealership for purchasing and service. As for the car itself, I like it a lot, mostly. Great acceleration, VERY QUIET as compared to my 2004 forester. My quirks with it are the rear defrost is hard to find at night. Im not 100% sold on the electric brake, and why the fixed side mirrors? other than that a pretty decent car.
  • macdougal28macdougal28 Member Posts: 7
    Hi - I'm in the process of negotiating an offer on a 2.5i base model w/CVT. Here in the MSRP is 24,990, (but I've seen a lower MSRP in other states). I haven't made an offer, but asked the dealer what their fees are - only fees would be doc fees for $380 (and tax, title, reg). Those fees seem ridiculously inflated to me, my state does not have a cap on these fees. His first offer was 24,660 and 2500-3000 for my trade in ('02 Forester L, manual trans 96K miles.) This doesn't sound anywhere close to where I want to be. I can't go down to PA, VA, MD like a previous poster suggested. Any advice? Comments on the doc fees?
  • tee_el_ceetee_el_cee Member Posts: 20
    IMO, those doc fees are a gouge. Rather than push on the doc fees explicitly, I would suggest you use that to adjust the total that you want to pay (price + fees - trade) and try to get to that, rather than negotiate each of the pieces.

    But it sounds like you have bigger problems than the doc fees. What about other dealers in your area, instead of going out of state?
  • macdougal28macdougal28 Member Posts: 7
    Only one base model in the entire state. Just a handful of premiums. The neighboring states have just as little inventory. I don't need to buy now, but will inventory really get better as the holidays approach?
  • sweetsoulsweetsoul Member Posts: 35
    Hi trome, sorry about your experiences. These dealers are unbelievable! Plus they're giving Subaru a bad reputation :mad: The Honda CRV is certainly a good alternate and maybe you'll find a better dealer to work with. Best of luck to you, let us know what you end up buying and how the experience was ultimately. Good Luck! :)
  • sweetsoulsweetsoul Member Posts: 35
    macdougal28 if you are not in a hurry use that to your advantage. Let your local dealers know via email that you are interested and that this is the price you are willing to pay ex: $24,000 plus $150 in doc fees. Tell them you are not in a hurry and that the first dealer who is willing to meet these prices will earn your business. Trust me, they will find you a base model or order you one if they want the sale. And then follow up with them toward the end of each month to see if they are willing to bite yet. They are usually hungrier at the end of the month.

    For your trade-in...see if you can obtain the autotrader.com guarantee and check if any local dealers will honor it, that's the best way to secure your trade in (or try selling it yourself).

    Also, overstock.com now has a spot where you can enter the info on the car you want and they provide guaranteed pricing from local or semi-local dealers. The pricing was pretty good and it might give you an idea of what price you should be asking for. Hope that helps! Good luck and shop wisely ;)
  • macdougal28macdougal28 Member Posts: 7
    Thanks sweetsoul - good advice!
  • bob_b1bob_b1 Member Posts: 29
    hello macdougal28
    i have posted earlier on this topic. The base model CVT (no additional options), i got this price; MSRP: $24,690. Offered at $22,890 (destination included) excludes tax and registration. This price was offered without any real negotiation (possibly could go lower). The premium model OB price was around thousand dollars more.
    Be carefully today most dealers are trying to squeeze as much as possible out of you.
    They try to use this temporary shortage, and make big money. If you could wait that would be the best option for you. I have been looking for a while and there are some crazy things happening, I decided to wait until the end of this month or even next month.
    Dealers have some ridicules stories to tell just just to sell the car, makes you feel like this is it, if I do not buy now this car will be gone. Guess what, they will get more of the same cars.This is not selling until supplies lasts, because they keep ordering more.
    Winter months and the Holidays are coming soon, dealers will be seeing less and less people in their showrooms, this can be used in your advantage if you can wait. End of November and end of December are generally the best times of year to buy cars. You will see some steep discounts I grantee you.
    Most people feel buying a car is a game, and you have to play it smart.
  • vrmvrm Member Posts: 310
    Mike,
    Did the dealer install the remote start? Does the remote start work as advertised? Please provide feedback. Thanks!
  • vrmvrm Member Posts: 310
    Hi,
    As another post suggested, focus on your out-the-door price.

    When you make the offer to the dealer, tell him "this includes the doc fees".
    Let the dealer figure out what is acceptable.

    My opinion is that doc fees should be called "guaranteed profit". It is 100% profit for the dealer. It is upto consumers to fight these fees and walk away from these dealers.

    Can you believe that some dealers are asking for $600 in doc fees in Virginia?
  • ateixeiraateixeira Member Posts: 72,587
    Agreed on your strategy.

    And here is a tip - in MD that fee is limited to $99. I shopped and found $400 fees in VA, vs. $99 fees in MD.

    I basically asked them to e-mail me an out-the-door-price, saying I need to write a Cashier's Check for the exact amount. It was accurate, even down to the penny. It also takes pressure off for the add-ons they try to pad pricing with.

    "Whatever you can give me for this exact price" then point to the check. Of course that requires that you either pay cash or arrange financing on your own.
  • vrmvrm Member Posts: 310
    Thanks for the tip. Maryland dealers are getting a lot of business from Virginia.

    The dealers in Virginia have become too greedy. $400 to $600 in doc fees is unacceptable. I am ready to drive all the way to Pennsylvania - anything to avoid junk and bogus charges.
  • ateixeiraateixeira Member Posts: 72,587
    Funny thing is they used to have better prices. In 1998 I went to VA to buy my Subie.
  • xwesxxwesx Member Posts: 16,756
    I have not paid any documentation fees on my last two Subaru vehicles. Locally, we have some dealers (not necessarily Subaru) that include them, others that do not. I have yet to seriously consider buying a vehicle from a dealer who does.
    2018 Subaru Crosstrek, 2014 Audi Q7 TDI, 2013 Subaru Forester, 1969 Chevrolet C20, 1969 Ford Econoline 100, 1976 Ford F250
  • ateixeiraateixeira Member Posts: 72,587
    I can't find one that doesn't.

    But...didn't matter, I shopped out-the-door price, fees included.
  • rkratrkrat Member Posts: 25
    VRM,

    Thanks. Yes, I did get the remote engine starter along with the moonroof and nav, puddle lights, rearview mirror with Homelink, all the cargo nets, security sensor upgrade, XM satellite radio and protection package to include wheel locks, rear bumper cover, splash guards, wheel arch moldings, and all-weather mats.

    I have only tried the remote engine starter once this week since getting my car. Once you unlock the car the engine will stop and you need to use the key to start the ignition again. I think it is more for warming the car in winter or cooling it in summer than anything else. I usually drive from my garage at home to my garage at work and back home again, only stopping off to buy groceries, so I don't know how often I will really use the remote engine starter.

    I have never had all these goodies in a vehicle so I got a lot of stuff - probably more than what I need or will use on a regular basis. I will know better with my next new vehicle purchase - probably 10 years from now!.

    I have not yet had the chance to read through all my documentation to figure out how to set everything up and how it all works but I'm sure once I do, I will use everything more regularly.
  • surrfurtomsurrfurtom Member Posts: 122
    Stolhman treated us good. Bought my first new Subaru from Doris in 1987. It was a Champagne GL10 Turbo with all the power options including SR, air suspension where you could raise the car on demand by several inches. $18197 less $2837 "special concession" for total of $15360. Owned it for almost 7 years. Still buying Subs. Still have the stickers and invoices... lol.
  • morin2morin2 Member Posts: 399
    As for MD dealers, we have bought "his & her's" Subarus from both Fitzmall at White Flint (my 09 Outback) and Heritage Subaru in Owings Mills (her 07 Forester). Perfectly satisfied with the sales experiences at both places.
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