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1.) Buy new
2.) Buy the service manuals from the manufacturer
3.) Buy the Haynes manual from your local parts store
4.) Immediately start reading and learning about your new car so that when problems start happening in the 3rd or 4th year you can either repair it yourself or at least have an idea how to troubleshoot it before taking the car in to a "professional".
An informed/knowledgeable owner is a happier owner.
Maybe your vehicle DOES have undersized rotors, or maybe your replacements were poor quality from China (I was shocked to see "Made in China" on my Wagners/Federal Mogul - something I was trying to avoid), or maybe someone air-gunned your lug nuts (over-tightening them)? Another reason could be the discs mounting unevenly on the hub (rust buildup behind?).
The brake squeal is usually caused by the pad vibrating in its bore (in the caliper) - if it's a new pad. If it's an old pad, it could be the metal "hook" that is designed to cause a squeal to indicate the pad is worn (way down). Some people smear that pad goop on the backside during install to stop the squealing. I've never used it and have only very rarely heard any squealing from the pads on any of my vehicles. I think the cause of the squeal is variability in the making of the pad's metal body. I don't think they're all exactly the same size. Plus you've got the caliper bore possibly wearing over time, too...
My radio was playing o.k. but the problem was the C.D.
Unit # 1 (The original) I couldn't insert a C.D.
Unit # 2 Same thing.
Unit # 3 The unit couldn't read the C.D.
Unit # 4 The C.D. got stucked inside the unit ( lost my C.D.)
Unit # 5 I couldn't insert a C.D.
Unit # 6 Was still working after 4 months but I traded the Equinox for a 2010 HHR.
The HHR 2LT and it"s a jewel and fun to drive.
P.S. you are not alone with the 2005's Radio/C.D. units.
The other stuff on the dealer or Goodyear's recommended list may be ok to do, but it's not what Chevy says needs to be done.
Remember that most service writers work on commission and most will try to upsell you services that your car may not need.
Instead of asking for a 30k service, you can just ask that the mechanics just do the specific items that Chevy recommends be done. If the price still seems outrageous, say so, and go elsewhere.
Get ratings & reviews on car dealers & repair shops in your neighborhood
I can say that the essence of GM customer service to follow you on a Certified Used lease or with their extended warranty sucks.
Our Equinox has recently had issues with the shifter and shifter cable. Still inside of the 80k/ 5 year extended warranty we purchased GM refuses to fix this issue under said warranty. WHY?
Apparently, a fuse cap was lodged in the linkage and caused this to happen.
We have only had our vehicle serviced at Authorized and Certified GM service centers, so when the issue began, we brought our vehicle into one of them. The date they have for the warranty expiration is 2 years short of what we have on GM service contract, but we managed to get it in, 1 day before the date they have for warranty expiration.
Here we go.
The fuse cap as described by a mechanic is approx 8"x5" and is made of plastic. The shifter linkage is Metal. A former GM service manager explained to me:
I would have better odds of winning the lottery then to have this cap find its way into where it could cause damage to the linkage. It would have to navigate its way past the air filter and wiring. Not something that is just likely to happen. He also explained that things happen and the reason for a warranty is just that. Following up this, he said, stuff falls off of space shuttles, it's just a fact of life.
Secondly he added, when he spoke to the service center, they had explained that they took the cap out from this area, and placed it back onto the fuse box. He questioned that it fit so well. If a "PLASTIC" cap that damaged "METAL" linkage, in the winter months of Calgary (-30), it shouldn't fit back perfectly.
He had explained that as a former GM Service Manager, the Shifter cable and Shifter if was defective, should be replaced under warranty as the likelihood of everything up to this point was near impossible.
After calling an additional GM service center, the words from the Mechanic who responded to our call for an estimate on parts and service were, "Oh no, not another one of these".
GM maintains that because this cap had to be physically removed, certainly would not have come off by itself, that any factory warranty would not cover it. With a check of recall history, 2005, the only recall on the Chev Equinox was for the shifter cable. **wink wink**
http://www.autorecalls.us/aut-04/recalls/2005/chevrolet/equinox/47007.html
We have been without our vehicle for 3 weeks, and it is only be repetitious calls into GM customer service that we would even get an answer on this. I had given up on the agent who was investigating our case as she never returned any of my phone calls. Finally going through the main switch board again, I had explained my frustration with the agent handling our situation, to the point she offered to help. Upon her explaining service to me, as if she was a certified mechanic, and us not coming to an agreement, she stated, "I am wasting my time on the phone with you", that because I was not in agreement, that the whole conversation was a waste of her time. When I clarified if it was in FACT GM Customer Service and if she was a customer service agent, and to verify that she had stated that talking to me was a waste of time, she quickly recanted her statement. When I asked to speak to her supervisor over her "Wasted Time", statement, she said that because it was not her case to deal with that she would not let me speak to her supervisor.
Now it gets good.
The primary agent just called me back. When I spoke to her previously, I had explained that I wanted a speedy resolve, and that because parts would need to be ordered, (as per the service center), a better understanding of the warranty coverage would be appreciated. She stated that she had called the service center but hadn't gotten a call back. I had a shower...I called the service center and asked if they had received a call from GM and Why they hadn't called my agent back. The service center explained that they had "just" talked to GM about our situation, and that we could expect a call back from them. This was at 1:30pm, Thursday December 23rd.
We are 1 week later and it is only after my prompting that we received this call back.
Lianne, extension 2377. We're sorry that we are not going to be able to cover this under warranty. I have talked to the dealership and have closed the case.
Me. When did you talk to the dealership?
Lianne. December 23rd.
Me. Then why has it taken a week for me to hear back from you.
Her. I talked to the service manager and went home, you are just on my call back list today.
Me. Your shift according to your message is from 11:00 EST to 8:00EST, you talked to the dealership at 3:30 EST and went home?
Her. I did not.
After her getting all pissy with me because I called her a liar, I requested to speak with a Supervisor...She explained that I could, but the answer would still be the same on the warranty. I told her that I was at this point interested about her lying to me and that she lacks severely in customer service skill sets.
Take your business elsewhere...If you are still interested in purchasing a GM product, at least save your money by not purchasing an extended warranty, you will need it come time to service anyways.
But really, would you stand behind a product when even the manufacturer wouldn't'?
Ya really have to love coincidence though...
1. That even though my Extended Warranty clearly states that it will expire in the year 2012, according to GM, it Expired the day my vehicle was brought into the dealership. **wink wink**
2. After Lianne had told me that the Service Center never called her back, she miraculously got in touch with them on the very day that I called her...**wink wink**
3. That after taking a week to hear back from GM Customer Service, 2 weeks of my Equinox parked in for service, it was only my turn to have a phone call returned after calling in...**wink wink**
4. That parts never fall off of vehicles and it was only the 2005 Equinox that there was a factory recall on the Shifter Cable...**wink wink**
This happened one time in Aug '10. Not since then has the key stuck until Friday.
The service writer at a local dealership indicated that the problem was caused by a defective ignition lock solenoid. I don't believe it. The problem feels like a cable sheath has come loose causing a simple adjustment to appear like major problem.
I found that the key will come out if you QUICKLY rotate the key from Off to Lock. If you gently try to remove the key, it will lock up every time.
Have your issues been resolved?
Christina
GM Customer Service
I have the same problem. What is the solution?
Thanks,
Anthony F.
Were you planning on having the vehicle looked at by your dealership? Please keep me posted.
Thank you,
Caron, GM Customer Service
You're welcome! Please keep me posted when you do have a chance to have the vehicle looked at.
Thank you,
Caron, GM Customer Service
Are there any reset buttons that perhaps my Oil Change place missed for this just before the 36,000 change?
Is this a way for them to get you in and get a diagnose becasue it will cost me money?? My sposue is not mechanically inclined and I dont' need this astronomic car repair bill right now! My car is NOT making any noices, no smells etc...runs fine the way it always has.
For the last few weeks the tailgate back hatch would only open occasionally. Now it won't open at all. I have been googling this problem and it seems it could be a number of things.
Something inside the latch itself is disengaged.
Something called an accentuator ( not sure what this is)
Fuse
Solenoid
I saw somewhere saying there is an emergency release latch inside the cargo area under the carpeting. I looked and couldnt find anything of that nature. Maybe it's under the spare?
I have not got a few hundred $ for the dealer to fix it. I really need someone to tell me what it could be...where to look. Please someone advise me on what to try. I have friends coming from overseas soon, and it would be extremely embarassing to not be able to open the back of my car for their luggage lol
Please advise where and what this accentuator is and if it could be a fuse, where this is situated for me to look.
Thanks soooooo much for replies.
Just got back from a weekend trip and the light is still coming on when accelerating hard only now, it's kicking off the cruise control and A/C. The A/C comes back on once the acceleration evens out.
I'll be taking it back in for service this week but am hoping someone has had a similar experience or thoughts about this so I can go in armed with some information...
Thanks!
If you want a shot at GM doing it and eating the cost go to a dealer; it's no guarantee, but based on my experience if you don't you have no shot.
As for the GM reps that troll these forums......useless; IMO just here to act as if GM cares.
Now a couple years and 50,000 miles the problem has come back!!!!! What is the problem with this POS? The car is out of warranty and I don"t have $5k to fix the problem again! What can I do to fix it myself??? I was a mechanic for 15 years and feel like I can fix about anything but, I can't find any information on the "Stabilitrac/Traction Control system/ All of the service manuals that I have looked at say that the Stabilitrac and Traction Controll system is a propriatary (spelling?) dealer only system and wont disclose any information on it or how to diagnoss problems with it..... Please help!!! I am at my wits end. I can't even trade it off because of the tranny problems. If I do I will take a major loss because of mechanical issues.
Please, Please, Please Help!!!!
I have a 2006 Equinox LT, front wheel drive with 72,000 miles, and noticed it vibrates quite a bit at 70 mph, but even more at 80 mph plus.
I added 4 new tires, thinking the vibrating was caused by older tires. The new tires did not help very much.
I am wondering if it is a tie rod or an axle. Anyone have an idea?
I apologize for your frustrations. Have you spoke with your dealer regarding your concerns? Please feel free to email me directly.
Christina
GM Customer Service
We have had this car for 4 months, and are stuck having to put a huge amount of money into getting it fixed when it's a part that would have originally been covered under the original drivetrain warranty. Is it possible for Chevy to offer any assistance? We still have 35k miles before we hit 100K - the drive shaft should not have gone bad already!
Anyone else experience similar problems?