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Thanks Bill
The best place for your question is in our Transmission Traumas? discussion. This one is more about the claims administration process, and we probably can't help you with a specific problem with your vehicle here.
Please visit the topic linked above and post as many details as possible about your problem.
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I can do recall work on Canadian GM vehicles, but I'm not sure how Hondas work.
Either way, have the Ody checked over by your favorite mechanic before you buy it.
Many people are unaware they have grey market vehicles until a situation like yours comes up, that's what really stinks about this thing. The customers get shafted, the shady dealers get little penalty. (they can be fined, I think, but it's rare)
I see a LOT of ex-Canadian used vehicles.
A lady at our local bank had a warranty issue with her
"grey" market GM vehicle. The US GM dealer would NOT
cover the repair under warranty because of this.......
Simple solution was to take the car BACK over the border
to a Canadian GM dealer and have it repaired for N/C under
warranty.
I don't know if honda would do this. But its worth a
phone call or 3 to honda to find out if this would work
in your case..............
Honda manufacturer has no reason to take hard line about grey market. It is very beneficial for them to have market that they do not have to service. That it is why they voided extended warranties/recalls and not "authorization" for Honda Dealers. If Honda wanted to stop grey market they could do it easily by refusing to give dealers status of "authorized Honda dealer" and taking away some incentives for those dealers that sell their products through grey market route.
I have bought my Odyssey 5 years ago in authorized Honda dealer, at time of purchase my vehicle had only 100 miles on odometer. At 44 k miles tranny needs replacement. I babied my car never tow anything. Both Honda USA and Honda Canada refuse to send replacement tranny despite the fact that acording to vin number I would be eligible if vehicle was not sold as grey market. As a customer I was not aware how authorized dealer aquire their cars I was convinced that I am buying genuine brand new Honda product and I did not care if it was manufactured in California, Ohio Canada or Japan in fact I was thinking that my car is Japanesse product. Honda divided itself into different entities to take advantage of diiferent laws and taxation and to have some excuses to not service or be responsible for faulty components but profits go to one huge corporation and their shareholders.
It is time to end lame excuse of "grey market" If hundreds screwed up consumers would raise their voices and sue Honda in class action suit even if not won reputation of standing by their product would be tarnish. All those screwed up by Honda should not be sitting quiet.
Janusz
My conclusion:
All extended warranties are a rip off !!
Reply for names.
2. are you still inside 3 years? IIRC Honda warranty is 3/36.
3. call Honda customer service and ask.
Had a 2000 Sahara brand new-transmission failed less than 30k miles-after rear axle had been replaced due to water/rust TWICE-local stealership refused immediately because I didn't buy it from them-had it towed to my dealership-and it was already on the DC computer as refused by area factory rep. Forced to pay cash, extended warranty refused to pay it also...after 2 years-finally nailed them down in court! I will post word for word judgement to help others-this sets a PRECEDENT that can be used in other courts!
in COURT, the lawyer for DC kept trying to say that I had pushed a jetski into a lake and went into water...BECAUSE THE DC PRINTED BROCHURE SHOWS THAT BEING DONE!!! The JUDGE himself finally told her to GIVE IT UP...if it was SHOWN IN THE BROCHURE then it MUST BE OKAY TO DO...and also, I didn't own a jetski or even a boat- IN COURT pulled up my pant leg and showed HER my LEG BRACE from toes to knee! Effectively preventing me from even RIDING a jetski. And, HER 'star witness' WAS the Service dept manager for the dealership that refused to fix it-and HE, UNDER OATH, testified that there was NO DAMAGE under or anywhere on the Sahara, it was in prime condition, no leaks, scrapes, dents, dings, OR ANY SIGN OF ANY ABUSE. He then went on to state that the ONLY SOURCE of this problem 'could be' a faulty VENT on the transmission vent line-and HE DID NOT TEST IT....end of case...Judge nailed them right there.
a week later, we got FULL JUDGEMENT, and the lawyers for DC appealed it immedately. Another week, APPEAL DENIED, JUDGEMENT AWARDED AGAIN. A month later, THEY APPEALED TO THE NEW HAMPSHIRE STATE SUPREME COURT. A couple more months, my lawyer had to file or we would have lost by default. The case was then AWARDED TO ME AGAIN by SUPREME COURT because DC had NO CLAIM TO PURSUE APPEAL. They were ALSO chided BY THE JUDGES for failure to produce documents, and trying to introduce 'new' evidence that was unsupported.
NOTHING Chrysler would do would be considered "GOODWILL"...if they give you a WARRANTY, THEY HAVE TO HONOR THAT WARRANTY.
It is the DEALERSHIPS that do 'goodwill'...many of them will do warranty work even on vehicles that have been altered or modified...
I then had it towed to the DC dealership where I purchased the vehicle from. After @2-3 weeks, they denied the claim and gave a corporate denial number after supposedly having a corporate auditor come to take a look at the truck. They only charged me $40 to do this.
I don't understand the discrepancy in cost between the two dealerships. Also, the service associate at my dealership said that an auditor must be called and a denial number given when a claim is denied, although neither happened at the first dealership.
I've since paid to have a motor put in myself, in addition to the $400 I spent to have the truck towed back home. Any ideas as to what my next move should be?
If you hadn't been getting the services done at the right times, you may have screwed yourself...but if you can get the computer printout (and ALL dealerships will have access through your VIN number to this) and it shows proper maintanence..then you have a case like I did. Your first dealership may have screwed you for an engine flush or something to try and fix it-I got a 'tranny flush' and second dealer found NO evidence of it having been done but its not worth another lawsuit for $200....
The factory rep had put in the denial claim on the first dealership-so my dealership couldn't make the claim-that's why I got stuck. So if there wasn't one the first time, I'd be thinking lawyer time! BUT make sure he files FOR LEGAL FEES in the first lawsuit...mine forgot to and had to eat most of it...we split the fees.
If you can get a lawyer to take the case, he can contact me to get the court case docket # for proof that DC has been held accountable...they do NOT want anyone to know about this! It was in NH State Supreme Court this year...so it can be used to help in any state as far as I know!
You stated:
"but if you can get the computer printout (and ALL dealerships will have access through your VIN number to this) and it shows proper maintenance..then you have a case like I did."
All dealerships do not have maintenance records. We (GM dealer) only have our in-house records and the record of warranty repairs that we can look up on the GM website. If you get your OLF done at Jiffy Lube or another dealership, we won't know about it. Every vehicle owner should keep his records,and not rely on a third party to keep track of his business.
Same thing the lawyers for DC tried to disclaim-that it had not been maintained, but was abused, damaged, etc. and their OWN witness refuted that on the stand! Worst witness they could have provided-best witness for us if we had needed one.
And yes, it is well worth hanging on to EVERY record for anything-from parts to oil changes to tire rotation.
It boiled down to a FACTORY dealer rep that did NOT want to authorize the warranty claim...for the dealership we went to first. Had I brought it to MY original dealer, they said they would have had NO problem getting it done on warranty-even though they had the same factory rep! They would have authorized it on the spot-as they had already rebuilt the rear axle twice and knew the vehicle...and maybe knew something I DIDN'T about why there was obviously a problem with water where it didn't belong on this vehicle-it had 900 miles on it when I got it 'new' from them.
I Just bought a Toyota Yaris. brand new. I'm also someone who does their own oil changes, spark plug changes, etc. I usually perform my own 30k, 60k, 90k service intervals at home. I buy OEM parts to perform the major service intervals.
By doing my own oil changes, servicing would I be voiding my factory warranty?
How do others handle this? How do you keep records of oil changes and such? How do you prove this to the dealership should a problem arise?
Thanks
If your engine blows up and the dealer finds a leaky oil filter that you put on, you are toast. If he doesn't find a leak, you are probably fine, with receipts and mileage recordings.
Personally, just for me, I take my Scion to the dealer for oil changes. It's so cheap and then they are responsible. I might do my own spark plugs at 30K however.
To all the other warranty admins out their, i have been thinking about making a website and message boards specifically for us, to help each other out, let me know what you think and if you all would be interested.
If you are a GM guy, there is a forum attached to ServiceGM.com. Sign in there. There is a ton of good information, as well as a section for warranty admins.
It's mostly technician-driven, but has been very helpful to me as a SA/warranty clerk.
I didn't make this up-this is exactly what I was told AND he showed me on his computer screen- and it showed the service work I had done at another dealership when I was trying to find a local dealer to handle routine maintenance instead of driving an hour away.
This second dealership had a supposedly FACTORY TRAINED MECHANIC run my poor rubicon up on a lift-with the hood flipped open-and promptly FOLDED THE HOOD RIGHT OVER THE WINDSHIELD FRAME...........
and you thing I don't have a reason to be angry at some dealerships?????
How about the dealership mechanic that put on differential rock guards for me-used the WRONG SIZE BOLTS and never checked to see if they were seated-and I had all the fluid running down the road?
I took the car to the dealership and Chrysler authorized dealer to repaint the car. From the get go, I told my dealer that I do not want to repaint the new car nor I can afford to be without my car for 7 or more days to repaint the car for I use the vehicle for business.
So, I called Chrysler to see if they can credit me toward my loan or credit me with services upto cost of repainting the car. I am getting no where with the request from the dealer and Chrysler. Am I asking something out of ordinary or is this feasible?
Is there anything that can be done without painting the panel?
Thanks in advance.
Loan credit - not an option, wont happen
Rental - They could offer you a rental (rental technically not covered by warranty) it would be a goodwill situation and up to the dealer, some will some wont.
You'll have to have it painted or just live with the color difference
One of my undying frustrations is car sales people who gloss over the warranty without explaining it and then expect us to deal with irate customers who thought everything was covered, regardless of ignored maintenance. A woman told me the other day that the reason she bought a "new" car as opposed to a "used" car was because she "didn't want to deal with all that stuff". Not a single oil change that we could figure, in nearly 3 years. If the sales folks aren't going to explain this stuff to buyers, they at least ought to administer a quick IQ test...LOL :P
I had one this morning: somehow she'd gotten the driver info center stuck on 'Spanish' and 'metric'. I had to help her back to 'American'. Yippee.
Explaning a service contract can take hours. Most people come in saying 'I've got a bumper to bumper warranty!' I get the funsy fun of explaining the fine print. :P
As long as you have kept up with the maintenance (even if you didn't), fight it. If you're still under original warranty, the only maintenance required is oil changes and some filter changes. Most manufacturers do not require transmission service until 30k miles. Ask how something "operator misuse" could cause this pin to break. If you know an independent mechanic, talk to him/her about this failure and ask if this is misuse or a poor design.
If the dealer does not fix it, move up the chain by calling Nissan Consumer Affairs and talk to a regional manager about your situation. I think the dealership is trying to get you to cover the cost. Hold strong.