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my area, which may mean that I've compromised my negotiating power, but I have these two questions if anyone could offer their thoughts:
The dealership has been using this Fit as their demo vehicle--should I be concerned and/or looking for some kind of discount?
They've offered the car at msrp with a bunch of accessories that were not yet installed (carpet floor mats, all season mats, cargo tray, fog lights), but the prices seems grossly marked up beyond the msrp for those parts. I understand they might pump it up for "installation costs", but how marked up would seem reasonable for such parts?
The dealer had a VIN and told me the car should be in any day now. It's a 5spd Sport.
Price is supposed to be $15700. However when I got the buyer's order they had put $15900. I'm supposed to talk with the manager tomorrow to get an exact date of arrival.
Also their administrative fee was HIGH at $379.
I asked the sales guy why they charged so much for a doc fee and he said that wasn't the doc fee. It was a fee for financing paper work or something.
That sounds funny to me. They should be one and the same.
What do you think? Have I done well. I only had to call 40 dealerships.
I'm not sure how far I'll get though. After all the car is hard too find at his point.
Also I know exactly what dealership in Seekonk, MA is charging 1500 over MSRP.
That tells me exactly what kind of dealer they are.
I told them they could keep the car.
Anything over sticker is an insult. If I'm ever in the market for a Honda again I won't be visiting them.
Paying $379 for admin fees is just profit for the dealer. And include their overcharge of $180 ($15900-$15720), you are overpaying by $534.
I've put a deposit at Millennium Honda in Queens.
They were the only dealership in New England that had a VIN number without a deposit.
It took 6 phone calls too get one of the sales managers too talk with me today.
I was trying to get a better idea of an arrival time.
Someone was supposed to call me earlier today (06-06-06).
The first sales manager wouldn't return my calls.
When I called later in the evening he wouldn't speak with me because he was on a cigarette break.
I finally got the other sales manager to talk with me.
He told me he'd have a better idea Friday.
We'll see about that.
I've gone from maybe in a week too maybe in a month.
They wouldn't budge on the price and stated "They were charging $2000-$3000 over sticker for most people. I got a great deal”.
Believe me when I say I'm still looking.
I left a voice message with their General Manager. Maybe he’ll care about how his employees treat people. Probably not though.
I'll try Paragon Honda tomorrow but I think I already called them and they couldn't get any.
Thanks for the info.
Keep me posted if you know of any other dealers in New England that aren't a bunch of jerks.
I've put a deposit at Millennium Honda in Queens.
They were the only dealership in New England that had a VIN number without a deposit.
Yikes. My sister bought her Hyundai Elantra from Millennium Hyundai years ago and I would say we will not be bringing our business there ever. They use all the tactics that Edmunds states to watch out for. You think they are overcharging you on their doc fee? Wait till you get to their finance department.
Sorry it's so long...but I'm new to buying cars and I'm very apprehensive here!
Honestly, I don't know why people lock themselves into a dealer like that. Sure you can get your money back with or without a lot of complaining I imagine (depends on the dealer). The simple fact is a dealer will tell you anything to secure your business. I never give them anything that will give them the upper hand and cause me anxiety.
At this point with the Fit I think people are better just calling around and finding Fits that are already on the lots that have just come in and just go buy one. If you want a specific color, you are just making it ten times harder on your self in obtaining one. They are all good colors. We bought a Blaze orange Fit Sport which was our last color choice, but it turned out to be our favorite. It was in front of us, so we bought it. Problem over, we are Fit owners. Honda says they are only shipping 40,000 to North America this year. If you see one I would grab it. Better a blue Fit than no Fit. Who knows, you could be just as lucky and land a Storm Silver. Good Luck!
They are all great colors.
The second dealer's Fits already had VIN's, and were 'en route'. I put $500 down on the Fit on the list that was closest to what I wanted. Red AT Sport. The dealer called yesterday to inform me that the car has landed in CA, and should be here, in AZ, probably 2-4 days.
Its funny, driving to work every morning on Rt 17 and depending on the timing, I always see this Red Honda Fit Sport going the opposite direction.
They are probably saying the same thing except noting its a Silver Honda Fit Sport they are seeing on their way to work.
I can't believe what some of these dealers are doing in order too take advantage of people.
If I hear one more salesman tell me this car is "In demand" I'm going too punch them. No s**t Sherlock every car that gets better than 30mpg is "in demand".
Today the finance manager from Millennium Honda called me.
He's one of those people that feels the need too dominate the conversation.
Seriously, he would not stop talking. At one point I had too tell him too stop talking or I was hanging up.
Bottom line is he apologized for the sales managers’ rude behavior and told me he would try his best too make the situation better.
At this point I really don't care too deal with them.
Pros: 1.They have a VIN. That must mean the car is built.
2. The car is a 5spd sport. That’s what I'm looking for.
Cons: 1. Everyone there is either rude and/or they are trying to make me feel like I have no control over the situation and they can do what they want.
2. Price is $15900 that’s $200 over sticker.
3. Administrative fee is $380.
4. Finance manager tried to tell me the admin fee goes toward paperwork and registration/title/taxes on the car. Anything left over would go towards the purchase price.
Is he out of his mind! Does he think I just jumped the fence! I couldn't even believe he gave that too me as an explanation. I certainly don't sound like I'm 4yrs old on the phone.
So do I give these idiots a few more days too see if they can come up with a car ASAP?
Do I purchase that red sport with the auto tranny I saw yesterday at a local dealer?
They are selling it for sticker.
I'm not sure I guess that depends on the answer I get when I ask for the LAST time "Approximately when will the car be arriving?"
I'm also in NC and did not have as bad an experience as you're having, because I contacted a dealer through Honda's website. To test drive my Fit I went to Burlington Honda (which is near work). This is where I discovered that I loved the car and did not want to waste my time with the Toyota people anymore. The car that I test drove was also exactly what I ended up with -- a Blue Fit Sport with m/t. Unfortunately that dealer had loaded the car with almost every worthless accessory from Honda (plus their ripoff "protectant" package) so that the price was ~$1200 above MSRP. They wouldn't budge on the price or remove the items so I walked out.
I put in a quote request on Honda's site on a weekend and the following Monday I had emails from the Internet salesman and manager (from Vann York Honda in High Point). They also called to confirm my color and option choices. When they quoted me a price that was above sticker, I said that I knew that MSRP from Honda's website was $15,720 for the Sport m/t. He said ok, he'd sell it to me for MSRP. He did say that they had a Fit right then, but not my color or m/t choice and that to get those choices they would have to trade a Fit with another dealership which they did. He also said that many dealers were adding options to the Fit as soon as they hit their door, which boosted the price of course. I told him what I had experienced with Burlington Honda and that I wasn't paying above MSRP, but I wanted floormats. He said ok.
On Thursday they called to tell me they had located my car, but that the other dealer had already added a ~$400 package to it. Since one of the items in the package was floormats ($99 retail) and the rest was paint sealant (a ripoff), and pinstripes (nice, but not worth their charge) I gave in and said I wanted that car. The car was delivered to them on Friday and I picked it up on Saturday. Less than one week to get exactly the car I requested.
Knowing the supply/demand on this vehicle I could have insisted on MSRP and either waited 2-3 more months, or settled for another color or an automatic, or possibly not gotten anything. In the end, it's what you are willing to compromise on and how much the other factors are weighted in your decision. Yes I hated to pay $298 for something extra I didn't want, but I'm sure that it cost them something to transport the car from South Carolina.
They are selling it for sticker.
Well, I love a manual transmission and I chose the Sport AT and I also had the choice of a Sport MT. The AT with paddles in this car is sweet and immediate. I don't miss the MT at all. I feel get to have my cake and eat it too with the Sport AT. I get a MT when I want it and a AT when it is more convenient. Face it, MT's are a royal pain at times (like in bumper to bumper traffic). The paddles in sport mode make this car throughly enjoyable to drive and it satisfies that MT craving you get sometimes. Really, it's the best of both worlds.
I put my $500 deposit at Goodson Honda West May 13th for a Sport AT in white/beige. Told at that time to wait 3 weeks - BS. Internet sales Manager (D.G.) never replies to email or voicemail. Finally got a hold of him 10 days ago; he then tells me the build-date is May 30th and to wait about 3 weeks from then for delivery.
My last email to him Monday was deleted without read (per outlook receipt). No return of voicemail.
Called the president of Goodson who called me. D.G. calls me within the hour and tells me the build-date of 05/30 was for someone else (who had the same last name which is what confused him - likely BS) and that my build date is June 29th and to expect delivery in late July.
I told him to kiss my a*s and forget the deal. I'm moving on. My deal was MSRP with free all-season mats (I was happy with the deal).
Maybe this is sign for me to keep my 1996 Jeep Grand Cherokee (13 MPG!!! - passed on from my in-laws) for another year and get 2008 model of Fit Sport....
So long FIT-FANATICS... at least for a while...
Summary: AVOID GOODSON HONDA IF YOU'RE IN HOUSTON!!! :sick:
First of all Honda "allocates" us a number of cars every month. This figure is based on what we have sold previously. There are some dealers that have amonthly allocation of 30 and some that have an allocation of 300...most are somewhere in between.
This allocation means that Honda is scheduling this specific model to be built in the time fram of two months from now. So, an allocation that I receive and send back to Honda today would be for a July build. When I receive my alloation I then change models and colors to suit my own inventory and customers needs. Honda can also "constrain" my allocation. That means that they (Honda) can say that only X% of total allocation can be a certain color or trim (the Civic with Navi come to mind)
Ok so I get me allocation and re-send back to Honda, this takes about 10 days...Honda then "assigns" the cars to be built and has a "build date" on the "On Order Detail" sheet. This is the date that the vehicle is scheduled to be built. Japanese built cars are treated differently than American built cars. With a US buyilt car I get a 4 day window of manfacture, with a Japan car I get one day.
Once the car has been built, it then goes to the port and sits until it is loaded on a ship. From that point on it changes status and then shows up on the "In Transit" sheet. The In Transit sheet has the VIN and the "Pre-Assign" date. Pre-Assign means that the car is somewhere between the port of origin, ship transit and port of reception. Only when the car is at the port of reception do we start seeing the suggested dates when we will receive the car.
The entire process is logistically long and cumbersome...however, most salepeople do not understand it and the same with customers.
I hope this sheds some light on what the actual build/ship/transit times mean.
It should be the salesmens responsibility to explain that to you, but since most sales people don't understand it themselves and even some dealerships don't understand it (true).
When you go face to face with your salesman, here is what you should expect.
1. A real car. Have the salesman show you the "On Order" and "In Transit" sheets. The car they are selling should be on either. IF the car you want to buy is not on either sheet, ask whether they are going to do a "dealer trade" or an "electronic trade". A "dealer trade" is where they trade one of their in stock cars to another dealer that has your exact car. They will usually drive the car from one dealer to another. This isn't a popular option with Fit as these cars are mostly pre-sold and unavailable for dealer trade. An "electronic trade" is becoming more popular with dealers. Honda has set up a network where one dealer can electronically swap a car with another dealer without having to drive from point a to point b. I just did an electronic trade with a dealer in Oregon on a Lunar Mist Base manual. My Sport AT will go to him and the Lunar Mist Base will come to me.
2. You should have a written Buyers Order when you leave. This Buyers Order should have model, color or colors, prices and a record of your deposit. If the VIN is known it should also be on the Buyers Order. Now, if the dealer has two identical cars coming in at the same time they might be reluctant to give you the VIN, as youmight have one VIN and give that info to your insurance co or financial institution and get the othert VIN...which would screw everything up. Be patient and know that you'll get one or the other.
3. If you write a check for a deposit...expect it to be cashed.
Hope this helps.
I feel for ya, bro... with those constantly slipping build dates, sounds like they were smokin' and jokin' ya from the get go. Either that or they just do not have a clue as to what they're doing. :mad:
I've got no time for crooked/incompetent dealerships either, and I will warn my friends who are moving to the area to avoid Goodson Honda like the plague. :lemon:
Borman Autoplex of Las Cruces, NM was wonderful to us. We were in contact with our salesman on a weekly basis. The entire process was painless.
The only stress we had was knowing that there were 5 other folks who also wanted this car - thankfully our salesman was on top of it and got us in to complete paperwork before the other clients could. He was very knowledgeable about the entire process, walked us through what would happen and how things would be handled.
Bonus point number 2 is the fact that Borman is NOT jacking up the price one bit.
We couldn't have been more pleased.
Odd?
(FWIW - we picked up our Fit Sport yesterday. It took a little over a month.)
My Fit arrived yesterday and I got an e-mail from the salesman asking when I'd like to take the delivery. He also said in his e-mail that he cannot give me the accessories for free. So I decided to go talk to their Sales Manager because I figured that this salesman probably is not in a position to make that kind of decision. And like jrlnc said, it's not my responsibility to pay for the options I didn't order. I took a friend of mine with me who never buys anything at MSRP. We printed out all the e-mail communications and some more paper with Fit accessory MSRP. We're willing to stay there for hours to make this work. When we went in, the salesman greeted with us, but we asked for a manager. We were seated and he went to get his manager. Then just the salesman returned to us about a min later and said "Because we don't like our customers to be unhappy, we decided to give you all the options for free. But can you promise that you'll give us 5 stars in Honda's customer survey?" I could not believe how everything worked out. We're so ready to stay there for hours negotiating, so when he told us that I bet we had the most ridiculous look on our face. Anyway, everything worked out wonderful for me in the end. Now I wish I had went to talk to their manager earlier so that I didn't have to go thru this hair-pulling experience, maybe. But I still hate to think about what they were trying to do to me and how upset I was for the entire week. Especially, this was my first new car buying experience and I worked really hard to save up for this car. It somewhat traumatized me :sick:
I wish everyone a good luck on your Fit purchase
What color, trim, and transmission did you get on your Fit?
I drive on I-40/I-85 every day (mostly Triad area, but sometimes RTP or Raleigh) so if I see your Fit, I'll wave. (I'm in a Blue Sport Fit with m/t).
Enjoy your new ride!
My first quote included destination and Handling and some crazy like $600 "Customer Care package" which I wont even use because I'm moving out of state... wondering if it would even be possible to get them to remove it as I have no interest in "Free oil changes for life" the quote was for $14400
My second dealer told me he would 'eat the destination and handling' which I thought was good except for that he marked up the price $200 and then charged $349 for "Documentation fees" which seems OUTRAGEOUS :surprise: ...so he basically was just coming up with $550 of weird charges that happened to equal the D&H fee and I told him as much... He also included pinstriping which I could take or leave...even so the quote was $14393.50 so like $6 less
I'm wondering if these prices are decent (and being as my third quote for the same car was $15,590 I'm thinking they might be) but each has hundreds of dollars of bogus charges on it. :mad: Is there any way to get these charges off and get it cheaper or should I just accept that $14,400 is basically the MSRP + D&H and they are just coming up with creative names so I think I'm getting something special??
I got White Sport with M/T. I usually use 15-501 & I-85N to go to work, but I'm on I-40/85 a lot so I'll see you on the road
Nice car, but NOT that NICE.
Yeah, Red AT Sport, I had agreed to MSRP plus tint and paint protector. When I got there, they had pinstriped it too (poorly), so the dealer gave it to my for invoice so that the total was still what I had agreed to.
So the car plus the dealer options was ~$17,300. I opted for the 6 year/100,000 mile wear and tear warranty, theft guard and tire replacement all for another 1300.
SO my total with all tax and options was about 21k. NOT what you imagine when you think "Fit, starting at $13,500". But any car starting at 18 or 19k would have ended up at 23-25k.
I would have preferred to pick it up on Friday, when my (internet company) loan check would arrive in the mail. But the $500 deposit gives me first shot at the car, not an indefinate hold on it, so I bit the bullet and got dealer financing.
It is very frustrating when we have a high demand, short supply car and the Fit is a good example of this.
There was no negotiating on the final price just on the deposit. The internet manager wanted $500, I told him his boss said it would only be $250 so he agreed on $250.
He also gave me a much better date than the other dealers even his own had given me earlier.
Only one problem, the car I could "put my name on" was Vivid Blue Pearl. He said he'd "more than likely" be able to get them to change the order and if that didn't work they have some kind of a system to trade vehicles before they even get delivered. So with that assurance I put my $250 deposit down that was May 30th. He told me no later than that Thursday (June 1st) he'd give me a call back to confirm that he could change the order.
Thursday came and went no call. I sent him an e-mail last week, and tried calling him this week, and got a hold of him today. He told me that he thought he had gotten back to me and that the order didn't get in on time and the Blue Fit was still the one that was shipping; but he could try (he sounded less confident) to trade it for a Silver. But he couldn't even begin to try because the current allocation is on boats and for some reason can't be traded till they arrive here in the states. Anyone familiar with this practice? :confuse:
Think it's possible to trade it for the color my wife wants? How does their whole color trading system work?
Any comments would be helpful.
University Honda, Davis, CA: They didn't have any Fit, were a bit vague on when we could get one. We left our phone number so they could call us. They never did.
Mel Rapton Honda, Sacramento, CA: They didn't have the color we wanted (white), but called us when it arrived. Went in the next morning for a test-ride and purchase. Price was MSRP. Halfway through the paperwork we were told the car had already been sold. They attempted to sell us a different color and then a Civic. They tried to find a white car at another dealer that they could trade. No luck. They didn't tell us which dealers had the car.
Vacaville Honda, Vacaville, CA: Did "Locate a Dealer" on the Honda website and started calling in order of proximity. The salesperson at Vacaville Honda looked up inventory of all the dealers in the area with a white Sport A/T and gave me the list. I thought this was exceptional service considering he had nothing to gain by helping us.
Wittmeier Honda, Chico, CA: They had just sold the car, but again offered to look up other dealer's inventory.
El Cerrito Honda, El Cerrito, CA: They had the car and we bought it. It was marked up $1495.00 above MSRP, but they sold it to us without the markup. Very nice, courteous, efficient, and quick service.
He showed me a list of several in transit coming from OK and CA. Not spoken for either. "We're the 3rd highest volume dealer"...blah blah blah. Anyway, they have more coming in July. All Silver or Blue. So, if you're in Atlanta there are at least 5-6 dealers I've been researching and they have them in one form or another. Some may last longer than others. The sales guy with the Orange A/T said it's been there for 3 weeks. Not moving too fast for me. They're there if you're willing to travel to get them.
This includes block heater, all weather floor mats and the chrome muffler tip thing.
I think we ended up paying about 3% under MSRP, but it is really hard to tell with no definite price on the included accessories.
All in KC sold before truck even arrived.
Several in STL had problems/delays from ship/Japan.
Paid MSRP $16520
I've put 200 miles on it since Saturday (Manhattan, Ks is about 140 miles from KC, MO) and it runs fine.
Best car I've purchased in years and we just gave up a 2002 Volvo S60. :shades: