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Comments
Where did this happen?
Please tell us more details.
Can you please email me with your complete contact information, VIN, current mileage, and involved dealer? I apologize for your frustrations and concerns. I look forward to your reply. Have a great weekend.
Christina
GM Customer Service
I have a continual problem with flexplate failure, and GM claims 'poor maintenance'. If I'm supposed to drop the tranny at every oil change just to inspect the flexplate, put it in the damn owners manual!
I am not kidding.
during a visit to another dealership for an oil change I mentioned the transmission clunk to the service manager and he offered to replace the drive shaft yolk. he said he is aware of the problem and didn't try and tell me "its operating normal"
its a lot better, not 100% but better.
BTW, I have been in contact with GM customer service and they are absolutely NO HELP.
3 more years of payments and when its paid off I am going to trade it in and buy a Ford or Dodge.
you lost me as a customer GM.
Also, one assumes that if your going to keep the truck for another three years it must be reliable and take you where you want to go?
satisfaction with a product and the ability to "take you where you want to go" are vastly different. i can drive my old 2002 mazda if i just want to go somewhere.
why do you insist on constantly trying to defend gm when we are all discussing valid concerns and issues with our trucks.
why don't you try offering a little assistance rather than try to mute the discussion.
larry
Mine clunks (occasionally as well). The power train is not refined as it should be. But the truck is also $4,000.00 to $5,000.00 less than the Ford. And my '2011 5.3 performed great in 116 degree heat and got 20mpg on a recent 900 mile road trip.
Chevrolet and GMC sold over 50,000 trucks in August - good for them.
Outsold the F-series by a few units.
Also, I am ASKING what makes the replacement yolk DIFFERENT than what came with the truck. This I am asking for my own benefit as well as the benefit of others.
It's approx. 13 owners to 1. They sold 50,000 trucks in August-clunk included.
I haven't, and don't plan to make any (personal) derogatory remarks towards the dealer that sold me the truck or against GM. The service guy's hands are tied by GM management who in turn put pressure on the dealer through the District Specialist (DS). I sympathize with your frustration with the GM sales people and the customer service people. I've had the same experience.
Been driving for almost 30 years. Had many GM "units" during that time. Didn't complain about one of them.
The fact is, at 45 years old, I get disgusted and I’m insulted (like you) when the dealer's management staff and the District Specialist use identical verbiage/nomenclature; "operating as intended." OK, when the truck pulls right and the transmission slips “it’s operating as intended”? Yup, according to the DS it is. When my torque converter is replaced less than one week after delivery “it’s operating as intended”? Yup. When it makes a metallic slam “it’s operating as intended”? Yup
All these years of driving and I didn't realize my previous cars and trucks weren't operating as intended. They were supposed to slam (not clunk )/slip/pull right/growl in and out of 8-to-4 cylinder mode and continuously cycle the A/C on and off! I didn't know what I was missing.
I should have listened to this site (Edmunds). They list the Silverado/Sierra as the number 4 consumer choice for trucks behind the Ford Ranger!
Keep in mind this is one site. There are many more. The Escalade, Silverado and Avalanche owners are having similar issues.
I’m very disappointed in the lack of quality, however, I can’t afford the 10% to 15% depreciation I’d have to eat if I traded this truck.
Let's continue to try to get these issues resolved.
The truck is designed to do this. It switches in to 4 cylinder mode anytime the throttle is 6% or less. It doesn't matter if you make a 1/4 mile trip to the corner store, a one mile trip, or a thousand mile trip.
It sounds like if you didn't like this feature-you shouldn't have purchased the truck. However, it is the one feature you can basically turn off by putting the car in manual mode and selecting "5th".
"clunk )/slip/pull right/growl" How often does the truck do this? Currently, how many miles are on the truck?
ask GM.
so what your saying chuck is, GM's new motto should be,
" it will clunk, but you'll save a buck "
Every problem someone describes, you try to minimize their issue.
I can say I have no problem with the AFM 4 to 8 cyl transition and back.
I thought this was my problem but, I have monitored this for thousands of miles. It is not noticeable at all on my truck.
My issue is definitely the transmission. My understanding is that an aftermarket flash can provide better "feel" for this transmission.
Why is GM not willing to provide this fix for its customers?
Larry
From talking with GM, I doubt they'll "provide" anything to it's customers after the sale. I was sold a bill-of-goods.
I can't even get my NEW truck aligned properly. I've been told everything from I may have a bad tire (Generals, Wow!) to it was treated improperly during shipping.
In addition to the AFM and other issues, I've got transmison issues also. They seem to be related. My tranny issues are amplified by the AFM as it switches back and forth between cylinders. Especially 4 to 8. It lags, growls, lunges then intermitantly "bangs" as it "jumps" to 8 cylinders. It's really annoying.
According to a friend that works for GM, they're well aware of the transmission and AFM issues.
Does your truck knock/tap when you firt start it in the morning? My Ford didn't do that until it had alot of miles on it.
How does the tranny issues get amplified when the transmission doesn't downshift when the AFM comes on? Doesn't the AFM kick in with less throttle? If your going down the road- the AFM will kick in and depending on terrain the transmission will feel no need to shift. Then, at this point how does the truck behave?
It amazes me how others post that the AFM switches 50 to 60 times during a trip. GUESS WHAT? If the conditions are such it's what it was designed to do!!
If your going to have a gripe fest, at least gripe about things that are legitimate, like a power train that may not be refined as we like it. Not unreliable mind you...just maybe not as refined.
With all the concerns on this board...not one person has said the vehicle is unreliable. Most will not even admit how many miles are on their trucks.
This speaks volumes. Now I will go back and crawl under that rock.
Less than a week after delivery, the truck was in the dealer's shop for a week waiting for torque converter parts. That's in addition to the other times it's been in the dealer's shop.
Like el hoppy, I'm headed to a different GMC dealer. Not the dealer that sold me the truck. The selling dealer seems scared I'm going to go to buy-back arbitration. The other dealer listens and will talk with me without repeating GM's customer service montra.
At this point, I'd be somewhat impressed if they could get the "pull" out of the steering wheel!
If this was a television or a computer, that would be one thing. But this is a lot of money for most people like me. That's what makes it difficult when trying to be level-headed about multiple issues that GM admits to.
Very disappointed in GM.
Stay in contact with GM. Maybe they'll "TSB" some of these common problems they're aware of.
post the miles of your truck and all of the specifics and make sure you state that the truck is not reliable and Chucky may be able to help you ease the pain. I have given up with GM and that is excatly what they want us to do. They just sell the damn things and if it fails completely and leaves you stranded, well.... they will probably fix it, in time.
I appreciate the response.
I'm trying to get something accomplished. I know it may be futile. We were sold an inferior product. GM knows it. There should be some response other than "it's supposed to do that"! In addition to other mechanical problems, the steering wheel pulls and I'm told it's operating as designed?
I've spoken with enough people (not on forums) that have similar issues. GM is aware of them.
The Escalade guys I've talked with are REALLY vocal. Caddy drivers are usually type-A/aggressive personalities that won't take "no" for an answer. Plus they've spent a bit more than we did for the same problems (same motor/drive train). A friend with an Escalade is really hammering away on GM. He's retired, intelligent and very aggressive. I'm curious to see if he gets results.
I ignore the rhetoric and continue to try to get the issues resolved.
I'm very surprised at the lack of quality in this GMC truck. And I'm disgusted by the half-witted response from GM. They were a better company than this.
The F-150 complaints on this site (Edmunds) regarding power train/transmissions as opposed to the Silverado/Sierra complaints are roughly half!
The Sierra drive train complaints problems have been in the top five issues on this site since I purchased this truck four months ago.
Most of the Ford complaints reference older trucks. NOT BRAND NEW TRUCKS THAT REQUIRE TORQUE CONVERTER REPLACEMENT DUE TO SLIPPPING TRANSMISSIONS WHEN PULLING INTO TRAFFIC!
If you have similar issues with a new GM truck, contact them. We deserve a new truck. Not a truck that operates like a used truck!
my truck has had the knocks in the morning.
it has't done it in awhile but when it does it sounds like an engine with no oil.
I understand English may not be your native language and wanted to clarify your situation.
Thank you for your input; we'll forward this to the appropriate brand quality group.
Christina
GM Customer Service
I am enraged that I can be spit in my face when it's a known problem and they will not fix it. If I am told one other time, it's how they are and I will have to live with it, GMC will surely have lost a loyal customer.
How is it stressful to drive?
What problem(s) are you talking about?
What model do you have?
How many miles on the truck?
Sierra Z71 2010.
Approx KMs -- 35k
lagging - press on the gas to move, and it takes a few seconds for something to engage to get the truck moving. It's like your spinning in butter and nothing is happening. Then suddenly, your head is pushed back because the powertrain suddenly kick into gear. Very impressive don't you think. "Hey passengers - your in for a rought ride in this all leather piece of crap". Please sign here as I am not liable for any neck injuries you may incure during this trip.
slowing down - forced forward - almost hit another vehicle while I am trying to push the brake through the floor on decellaration to stop. good thing it was not one of my kids driving.
:surprise:
Clunking - Nice one. "what was that noise" Oh don't worry honey. Nothing fell out of the truck just yet"
driving feels like a standard - I should of bought the truck with a standard trans. The truck feels like I am driving one :confuse:
But HEY. Once I am on the highway and got the cruise control on, WOOOOHOOOO. Now I can ponder as to how I can get rid of this piece of crap.
- I am sure the resale value of this truck will sky rocket through the roof when someone else sees it. I just won't let them test drive it. :mad:
Now tell me something. If you got a vehicle that is unpredictable, would you lend this to your kids? To anyone else for that matters :mad:
Here is a VALID EXPERIENCE THAT CAN HAPPEN TO ANYONE
Oh lord! I am in a pickle when someone is going to rear end me and I have to press on the gas to get out of there way before I get hit! OMFL. I better calculate a few seconds more into my reaction time because I have NO CLUE IF MY TRUCK WILL MOVE IMMEDIATELY WHEN I PRESS ON THE GAS OR WAIT A FEW SECONDS BEFORE I AM JERK IN MY SEAT BECAUSE IT SUDDENLY WANTS TO MOVE FORWARD A FEW SECONDS AFTER.
OR
I HAVE TO SUDDENLY STOP BECAUSE A MOOSE CROSSED THE ROAD AND I AM BATTLING AGAINST THE TRUCK TO STOP BECAUSE IT'S DOWNSHIFTING AND WORKING AGAINST ME TO STOP WHILE I AM SHOVING MY FOOT AGAINST THE BRAKE PEDAL THAT IS NOW TOUCHING THE MOTOR.
Stopping and moving forward in drastic situation that are caused by other drivers is by far, key functions which will determine if your in an accident or not. A few seconds to wait until your F$#% truck moves or stops will make it or brake it in emergency situations.
I am a diffensive driver. I am always, ALWAYS looking around. Too many times, I prevented accidents where some other stupid driver was not paying attention to what they were doing. When your driving a solid vehicle like my previous 2003 1500 HD crew cab that I knew how it handled and it was predictable, it adds to the driving confidance, plus no stress.
Now I am driving an unpredictable piece of crap. Each time I hop into my truck, I just think. "Now what!" What kind of mind bottling experience will I have on my trip to somewhere" Oh goodie! what will my truck show me today, which has not shown me before. Oh my god! I may experience something new today.
Now you tell me! Am I a statisfied GM owner? Own up to the powertrain issues GM and fix them.
GMC = GIVE ME CASH
I can't wait to see what the shop supervisor will tell me. The unfortunate part is, I am 95% sure I know what his response will be. It won't be a good one.
my 2011 Silverado purchase was my first GM truck, and it will be my last.
I have never experienced such disrespect and bad customer service like I have from GM, although my new dealership's service department is top notch they can't fix what GM will not acknowledge is broken.
I had my yolk replaced and it helped and I thought my truck was fixed, then after a couple weeks the hard shift / clunk has returned.
another unsatisfied GM customer.
However, what bothers me is there seems to be a "disconnect" between some owners and GM.
Is the problem not as severe as the owners are stating? Or, is GM refusing to acknowledge their powertrain isn't that smooth?
I suppose it's somewhere in between?
But what do you think boys if we step it up a notch or two. Use technology to our advantage. Do any of you own a GOPRO. (if not, look it up) Well, turns out my son owns one (bought him one for xmas last year). HD recording at high speeds. Even NASCAR uses these to capture videos plus SOUNDS. You see them more and more on racing cars. More to come on this one but I will leave the rest to your imagination.
Cheers boys! Long live GM
you suck GM.
you suck GM.
Quiet as can be.
I'm at six months and in the same boat. I'm disappointed with GM but I'm not going to stop telling them to correct the multiple problems I paid for and I've experienced since the truck was new. I'm using a different Dealer than the one I purchased the truck from. The selling Dealer twists words and regurgitates the corporate playbook. Was in the other Dealer yesterday morning trying to get a pulling issue resolved. They're very professional but still no luck! That's my seventh trip to a Dealer in six months. I'm 45. I haven't been in a Dealer seven times (for MX/repair issues) in my life prior to this thing!
Truck:
Bangs at the universal and rear end
Pulls right
Clunks severly
Transmission intermitantly slips
Headliner has started to rattle
A/C cycles on and off
el hoppy, Don't give up.
If you didn't change the belt tensioner when replacing the belt, that would be the cause of having to listen to miss piggy every rainy day.
While the Titan is a good truck its design is rather aged considering you can't tell the difference between a 2004 and a 2012 model.
Clunks severly - A feature of the powertrain as well. A lighter foot on the throttle will minimize the clunk. It doesn't clunk all the time.
If your so unhappy that your posting here (and other places as well) I would make payments until your at an equity position then buy something that you don;t have to spend so much time complaining about and to make yourself happy.
sad to say but were stuck with it. Cheers
"earning his salary"
Chuck, your definition of "reliability" is obviously the same as
the corporation. " operating as designed"
My truck is not reliable. Yes, it gets me from point A to point
B. however it never operates consistantly and I did not buy
this truck to just get me to the store. I never know what to
expect from minute to minute. It bangs and clunks.
And the searching for gears is so irritating.
You respond that the severe clunking is a "feature" as if that is how it should
operate. That is BS.
I drive very conservatively with a light foot
and it does not help. GM knows there are issues
with this truck but, refuses to accept responsibility.
Your defense of GM on this issue is baffling.
Your continued response of "if you don't like
it trade it" does not create loyal customers.
I have the same issues on my 2009 Sierra that many folks here have been claiming. Intermitent clunky harsh shifts. These poor shifts occur at 1-2 shifts in parking lots and at ~45 mph. Unfortunitly, most of my driving seems to be right at that 45 mph speed. So, during my driving I am constantly jostled by that in/out of gear feeling.
I had a 2008 Silverado /w a 5.3L 4spd prior to this vehicle, and it performed flawlessly. As a matter of fact, I have never had an issue like this in my couple of dozen past GM vehicles. But this particular transmission shifts like crap. I'm not sure why, I'm not sure how, but it appears that many of them have these issues.
I am extremely disappointed in how my transmission opperates. Will it hold up? maybe. Will my universals take a beating from it...most definatly.
This lone issue has caused me to hate this truck. I hate every minute I have to drive it and I will dump it as soon as I possible. And by the way, I don't need lip sevice from that chuck guy who appears to live on this page. He has proven over these many pages that he is ignorant on the subject and his input here will do nothing more then infuriate loyal GM customers like myself.
I’m sorry that you’re experiencing such frustration with your Sierra because of the transmission concern you described. Can we please learn more so we can try to assist you in getting this concern resolved? Email us with your name, VIN, contact information, and the name of your involved dealership.
Thanks,
Sarah
GM Customer Service
I have one years worth of complaining to GM about my truck I bought new and GM NO service refuses to help, or even acknowledge the issue.
I AM NOT SATISFIED,
YOU SUCK GM.
Go buy a Toyota - it will give you some revenge.