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2007 Toyota Camry Transmission Gear Snap Ring Issue: TMSUSA Responds
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Report Card:
"A" : General acknowledgment that a problem exists, was both open and timely.
"A" : Prevented propagation of problem (new build). Stopped the mfg and distribution when problem first surfaced, as of some date.
"D" : Prevented propagation of problem (existing inventory). No known/visible activities to take carstock out of inventory pipeline or on dealers lots that may be defective, and correct problems before new customers buy and experience problem. Some salesmen are cautioning buyers.
"A+" : Responsiveness to owners who experienced defect. Loaner car, expedited transmission shipment/repair, warranty extension, buy back, lease payment....all top notch, best of breed.
"F" : Pro-active preventive notification to owners who have vehicles subject to problem. No definitive VINdata provided, no data/information to give owners 'piece of mind' or early warning symptoms, no way to avoid potentially serious failure. Drive it and see if it fails approach.
"B" : Communications. This is comprised of an A for Toyota stepping up in public forum to expedite information dissemination, and a C because information is not complete and detail enough. Rough helpdesk information startup typical. Dealer communications rough startup as well, but now reported as verygood.
Thanks
My trans arrived ahead of schedule on 5.5 instead of 5.9 and my car will be ready either today or Monday.
Thanks for all of your assistance.
I've seen the dialog on this forum slow the past few days, and tmsusa feels he has provided as much information to readers and participants as is available right now. We make over 2,000 Camrys daily and are continually working to ensure those vehicles and all of our other cars and trucks wind up in the hands of happy owners, built with the highest standards of quality.
We regret the transmission issue with our brand new 2007 Camry v6 6-spd automatic and appreciate very much the direct candid feedback provided by our customers and others via this forum and through our dealers and Customer Experience Center.
For now, I'll remind readers here that our representatives and case managers are thoroughly familiar with the transmission issue and eager to help and answer questions. They are contacting customers, but you can get them by calling our center at 800-331-4331.
If there are any new developments re this issue, tmsusa will be happy to jump back in the forums and talk directly with you. Thanks for your participation.
I hope things go well enough that you don't have to come back to deal with any other problems, but we'll be glad to have you back under any circumstances!