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I had to stay at a hotel until the sun goes down and drove home at night.Today I called Honda america and they told me to have the vehicle checked by a dealer. honda dealer diagnosed a compressor issue and they said they will follow up with the Honda. The car is at the dealer. I still dont know what thw Honda would be coming up with. Is it ok that the dealer follow up with this case
My AC died last week . This is a 2005 CR-V LX 4AWD with 65k, my second CR-V from the same dealer. All maintenances done at the same place. So the manager know me and after I told him about maybe going :mad: for a Toyota (8p) he right there told me he will drop the dealer's charge(~$800) :surprise: from the estimate $3800. Also he will call the Honda rep for his area and descuss the issue. Few hours later he called and told me Honda would pay 50%, so my bill is now $1400 and 12 months warranty . I would preffer $0 but better then $3800.
Exatly the same happened to me. Changed the front brakes and 1 week later AC kaboom. :confuse:
"J" production march 2005
Sweating like crazy, I took the car to the local dealer, they told me my AC compressor is defective and needs to be replaced. They quoted me an after market AC compressor for about $1,000 and said Honda compressor price is much higher. If I could stand the heat, I would return the car to dealer as is because the lease is due early next year. But the summer has just started!
So I called Honda to complain and asked for compensation. Still in the process of negotiation with Honda and I know for sure Honda won't foot the bill.
I saw lots of posts on the Internet about older Honda CR-V model AC problem, anyone with a newer model Honda CR-V having AC problem just like me?
Coincidence?
Failure runs in the family! :lemon: :lemon: :lemon:
I can't believe how Honda is treating their customers.
My 2004 CRV LX (that I purchased new) only has 20,400 miles and the a/c compressor imploded
July 24 while on a trip, in typical Georgia temps of 95 plus degrees. You HAVE to have air conditioning the better part of the year here.
I took it to the dealer, got the now well-known bad news that the entire system was contaminated
to the tune of $3200. Dealer called Honda and they reduced the price to $1343, which is a heck
of a lot better than the first price but still extremely disappointing.
I am retired and thought the car would last a long time, never dreamed I would have such a costly
repair. I am so disappointed in Honda that I would never buy another one. This car is my 8th
and last Honda.
The dealer said the kit they ordered (they will install Tuesday) is an "upgraded" compressor.
I'll never trust the car again. I might just trade it when the car market improves.
Local Honda dealer replaced the entire A/C system on 08/02, it works
great now. They were wonderful, got it in and out in one day such a blessing as the heat index in Georgia is above 100.
So yesterday, I call Honda customer care to plead my case further.
Honda America customer care rep looks at his computer screen and says:
Yes, I can see you've been driving our cars since 1976
Yes, I can see you've been servicing your vehicles at your Honda dealer
Yes, I can see you hardly drive your 2004 CR-V at all
No, we will not lower the price you pay any further, it's no use to
talk to my supervisor, as the $1343 quoted to your dealer was the FINAL "Good Will" decision of someone several notches above me in authority.
Ma'am, I am a consumer, too and I have to pay my own car repairs, why shouldn't you? We saved you nearly $2000.
So it's the end of the line for me with Honda. They are preserving their bottom line at their loyal customer's expense, which is making them look more than a little bit like some other car companies, something I never dreamed Honda would do.
I can't for the life of me understand why they couldn't at least notify the owners of these CR-V's to be on the alert for potential A/C problems. My understanding is that the damage is less costly if the A/C is turned off before the whole system is contaminated.
"Good Will" indeed! :mad:
all they could. The problem is Honda.
I have 2004 CRV EX, 47K mi. (low mileage, Only driving it for weekends) No problem except grinding sound when low speed sharp turn, which went away after differential fluid flush.
I live in Minnesota, so use AC only about 3 months/year, but use defrost quite a lot. Yes, it's very cold in MN.
1. July 29: AC simply stopped blowing cold air in the middle of highway. No stange sound, no warning, no nothing, it just stopped working. Otherwise the car's running fine. Thought it's freon and took it to one of those quick service shops. They tried, but couldn't make it work and told me that air compressor is not kicking in. You need to take it to the dealership.
2. July 30-31: Researched this site.
3. Aug. 1: Dealership (where I purchased this CRV, new) confirmed what I read here. Compressor imploded, will need to replace the whole AC system. Initial estimate $2,500. I was ready for this news thanks to all of you, so no heart attack. I called Honda America right there. A case manager was assigned. The rep asked three questions: are you the original owner? how many Honda cars have you owned? Do you do maintenance at Honda dealership?
4. Aug. 3: Case Manager called and said he will investigate the case and get back to me in a week. He said he will talk to dealership service director and get information from his "sources"
5. Aug. 10: Dealership service director called me and said I will be responsible for labor, which is about $800, and Honda will take care of the rest. Just like all of you, I am still not happy about the whole situation, but it sure sounds better that $2,500. Dropped the car and should be ready by tomorrow.
Hope this helps!
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Will be taking the car in this week, armed with some of the blog letters, in addition to phone and fax numbers for American Honda.
We take very good care of our cars and got 360,000 miles on a Civic, so we weren't thinking of buying anything else for quite a while. Now I'm not sure I'll be inclined to go back to Honda.
What really gets me is that we had dropped the extended warranty on the 2001 as generally, as the car gets older, its not worth it. Had I EVER been informed by anyone at any Honda dealership or by Honda itself of the "Black Death" malady, I'd have kept that warranty. I'll have to dig up that paperwork and see if the warranty covers the AC.
I've been told the following:
That as of February, the compressor's have been updated and improved.
That the 99's don't seem to have the problem? ( I've read a lot of the posts but not all, that's what American Honda said)
That the Accord does not seem to have this problem. We have a 1998 Accord.
I am most interested in the idea that the compressor seems to have finally been updated. Whether that is a fix for the problem remains to be seen. Has anyone else been told that the compressor has been updated?
I am tempted to sell the 2001 but I can't do that until the AC is fixed and good luck getting enough to make it worthwhile.
Do the Acura small SUV's have the same AC issues?
Thanks.
Already I had to bring the CR-V into the body shop for small rust spots that began to appear on the liftgate. This was covered by the paint warranty. I'm hoping for something similar here, but I'm not too optimistic. For all the Hondas I've owned, especially those that went 150k+, there's ZERO excuse for a major system to go after only 44k. What's happened to the Honda quality that I remember? This is like the Ford of yester-year that required a new transmission after 50k. It happened to my family, so keep the flames down.
Anyway, we'll see what happens soon enough.
In other words, whether due to age or whatever, what is a "normal" failure about, if one can use that term? If the compressor seizes, does that contaminate the rest of the system like the CRV compressor does?
Is there any reason to trust, as I've asked above, that an updated compressor is going to be much better? And isn't the fact that they are finally coming out with one, finally indicative that they admit they have a problem? Someone just tried to tell me it's taken Honda a while to research this problem. What? Like 7 or more years?
Mine lost power. Fortunately, it was a slow speed in light traffic in a suburban area.
Yes, they can and do lose power and that IS a safety issue.
I might have had 15,000 miles at most on it the last time it happened. When I took it into the dealership, of course they couldn't replicate the problem. One mechanic did say that he'd seen that issue once before and asked if I kept my phone in the glove box or any of the storage areas in the dash. Yes, I kept my Blackberry in the glovebox sometimes.
Once I stopped doing that, I never had that the issue again. I guess the Blackberry was interfering with the wireless key ignition. I thought it was just a key. Turns out, keys have wireless sensors in them which transmit a signal the car. Who knew?
How do you find the Regional Honda Managers?
After stating this to the rep, she said there was nothing they could do because it was out of warranty, (36 mths/36,000 miles). I explained to her that I had contacted several Honda Dealers in the area and they were having several hondas come in with this issue.
The dealer (Sterling-McCall Honda/Spring) is quoting us $4,840.17 for repair! Retired and hot (100+ degrees in Spring, TX for the past 15 days) not much of a solution for me other than burn!!
I called Honda America and after explaining to them the situation they came back and told me they couldn't help. I told them that I have always owned Honda's and that after reading the hundreds of postings on multiple websites, this seems to be a problem that they should have taken care of. I don't just have $3500 sitting around to spend on an air conditioner, something I have never had problems with in any of my cars. I also told them that most forums I read that 70-80% of the bills were taken care of, some even 100%, and you can't do anything for me. They put me on hold and then asked me to take it to the dealer within 24 business hours and they will open a case for me and call me in a couple days. I will update what happens. A lot to think about over this Labor Day weekend.
I simply flushed the system, replaced the compressor and condenser (desiccant came new in condenser) with new aftermarket parts and drove on. I was ticked that I had to do it with that mileage, though, when the vehicle has been treated very well. I also had to replace the a/c fan motor and alternator that both went out about 5,000 miles before the a/c went.
I may not get any recompense for my troubles since I took matters into my own hands, but I can definitely send a nasty gram. By the way, we have owned several Honda's and also several Toyota's, and I believe Toyota beats Honda hands down.
When I took it back in, they said that my a/c fan motor was bad (same as you reported) and the noise was caused by the A/C overheating and releasing the overflow valve (thus the thunking). It made sense, so I had the fan motor replaced too - although, I think they should have noticed a bad fan motor when replacing the A/C compressor.
Thunking is gone, but now my CRV is running very loud. Any thoughts why the new fan motor would be loud? I thought maybe I just wasnt' used to hearing a fan, but this is excessive.
Better make sure to get that paid for, before letting them know...
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You are absolutely correct that the mechanic should have noticed the inoperative a/c fan motor when they tested the a/c system after the repair. I'd give them the benefit of the doubt and say it could have been a fluke and may have went out after it was in their shop, however, as you said it made a "thunking" noise immediately after.
Just curious, did you take it to a Honda repair facility or did you take it to a mom and pop shop?
Oh, and that sound you heard was not the high pressure relief on the a/c compressor or the a/c overheating, but more likely the engine overheating-yikes. Did the temperature gauge read high indicating the engine was hot while all this was happening?
I know this isn't their fault, though. This is a corporate problem and they are unfortunate enough to have to be the front people taking all the heat for it. Trust me--been there, so I can both sympathize and empathize with them.
One of the largest shames in the whole thing is that if this were an issue with a vehicle manufactured by one of the old 'big three' (GM, Ford, Chrysler) the media would be all over them like moss on a Mississippi tree stump.
Whoops! I'm baby bottom new to this site, but I just saw blog #1889 already had the 'I will buy a Toyota idea' :surprise: