Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
NORTSR
Dealership talked to regional Honda rep, dealership called me and I verbally agreed(needed the car) Honda America will not override these Honda regional reps deals if work has already been started, so always talk to Honda Corporate office first.
Dealership replaced compressor,clutch,solenoids,evaporator,ac filter,BG kit and flushed dryer and hoses-diagnostic included/charged unit with freon/added detection dye and is now blowing cold air(hoorah).
I am glad to have found this site as it saved me $1000-$2000.
Most folks I was told just pay up and do not question, these ac units which are very bad and Honda knows it. Trying to work thru CRV units with least amount possible paid back to customers-thats the way it is.Honda America stated to get back in touch, first with them, if it happened again.....lesson learned!
Good Luck to all that has these cruddy 2001-2005 CRV A/C systems.
I am told 2006 model CRV's have been redesigned so the problem should be fixed for future owners of Honda CRV's. I think I will wait and see on that tho.
Well, next time get HondaCare. It is useable at any Honda dealer and pays for any covered expense, parts plus labor. You can get them with either $0, $50, or $100 deductible.
HondaCare also provides roadside assistance and towing for covered repairs.
I believe I paid about around $900 for my 7 year, $0 deductible, 100K HondaCare warranty.
Please post what kind of extended warranty you have...
Oh yes almost forgot... Dealership stated the A/C is warranteed for 12 months/12000 miles from date of this repair.(whoopee!!!)haha
I did call "Corporate" first and got a case #, THEN brought it into dealership, and should be hearing from them today..
Question: Worst case scenario - what is best response to them if they say "sorry, we cant do anything".. ?
Take next step to dealership, or to corporate?
I should have explained better, but the first thing I did when it happened was call Honda Corporate and get a case number, then was assigned a case manager who I played phone tag/vm with, and he said on the vm that he couldnt address this until I got the estimate from the dealership, which I understand. So thats where I am - waiting for the dealership to call me with a diagnosis.
I am hopeful, yet want to be ready for the worst if they tell me tough crap. Thanks again.
I'm trying to walk the line between being polite-yet-assertive and being an [non-permissible content removed]..
Let me know if there's anything else I can help with. I know how it feels, tryst me. I cant afford ANY extra cashflow going out, and this whole thing had me very worried..
I do wonder why some dealers are giving partial compensations to some and full warranties to others? Mileage doesn't seem to explain it. I've had this CRV serviced by Honda, and Honda alone. This is the first Honda I've owned -- but considering the service I've gotten, probably it will not be the last. I wonder if Toyota would step up to the plate as well as Honda has if a similar problem cropped up with one of their models?
You are the first Gen 1 owner to report a compressor failure, I think. It is possible that you got an early model of the compressors that are failing in the Gen 2. Either that, or you are just unlucky (compressors do fail every now and then)...
Also, have you had a conversation with HA since your conversation with the dealer?
We have "some" of the maintenance done there on the CRV (8 out of 12 oil changes, for example).
I've always heard that the manufacturers don't reimburse warranty work at the same rate as retail work. So if the customer pays for the work (or some of the work), that's more money for the dealer. If the customer pays for the whole thing, that's one less warranty claim to submit, maybe less paperwork and maybe fewer dealer warranty claims that the manufacturer may reject in an audit. Maybe a Honda tech can comment?
Toyota is still living down their engine gel problem and lots of owners weren't happy about how they handled the issue (Toyota Engine Sludge).
I have been extremely polite, nice, and everything else I could think of in all my dealings will Honda (HA phone, snail mail letters, fax, and dealer); but I simply could not and still cannot afford to pay for anything (not even the estimate. I am a single mom who's been unemployed waaaay too long).
After following every post= The decision on whether to pay and how much simply has Nothing To Do With Anything! Not the year, not your loyalty or disloyalty, not your mileage, not your dealer, not your manners, not your maintenance records or lack thereof, not your gender, not the amount of your estimate (total system damage/partial damage), not whether you ever had a warranty at any time, nor whether you are the original owner. Not ANYTHING! It's random. May God go with us, that's all we can hope for.
I'm going to be looking into a class action lawsuit, based on the information in this forum and in another thread I have found.
I have the 100,000 mile extended warranty (VSC) and it covered everything. I didn't have to pay anything and I got my vehicle back within a couple of days.
My service dealer is Walnut Creek Honda in California and they did a great job. No hassle at all.
I have also read every post. OK, so now I have seen two Gen 1s, although I didn't see your earlier post (or don't remember it).
I think my point is still valid, this appears to be an issue with some of the A/C compressors shipped with Gen 2 CR-Vs from 2002-2004. Gen 1s failures are rare, and we must remember that any A/C compressor can fail and not necessarily be part of a larger problem with all A/C compressors.
That is what I meant by my comments.
The A/C belt has been tightened and it made a bit of a difference, but only for a short time. The air is cold enough...so any ideas as to why the noise? Thanks.
My vehicle moving at 40 km/hr suddenly came to a complete halt with full loss of all controls on the power steering and brake system.(refer my earlier posting in the same forum in Nov.2006)
Once AC Compressor fails I could understand the problem is to do with the air-conditioning system which is loading the engine and instead of any safety circuit breaker getting engaged which should cut power to the A/C system the whole engine would get stalled in fraction’s of second.
Imagine the seriousness of this incidence and possible life risk if such a failure happens at very high speed on a highway..In light of this major incidence I suggest a complete "FMEA" analysis be conducted on the vehicle by Honda and a report be submitted to to all users assuring no such incidence can ever re-occur in this vehicle or for that matter any other vehicle of Honda
I have been proud owner of HONDA as a BRAND and this incidence has shaken me totally when I recall the experience.
Honda new about such failure in the past & was required to recall all the CRV units to set right such chance of failure AS THIS RELATES TO BASIC SAFETY DESIGN FAILURE AND COULD BE A MATTER OF LIFE AND DEATH OF A HONDA USER.
VISIT google search"CRV compressor failure "and see hundreds of similar failure.Also google search "Honda recall" and know how many failures in Honda vehicle.
I don't understand your post. Are you saying that the A/C compressor failed on your CR-V and that caused the vehicle to stall? This is the first I've heard of such an occurrance. Most reports simply indicate the A/C blows hot air.
Not to disagree, but did you also do a Google on other cars and problems? Honda has sold a LOT of CR-Vs, and it is at least evident that not every one has a failed compressor.
I immediately Googled CRV air compressor and found this forum. The next day I took it in to my local honda dealership for a checkup. At first, the service manager said he couldn't do anything. Then I told him I did my research on this forum. Still nothing because he said that it was the 02-04 models that they were replacing, but not the '01.
As it turns out, my crv was purchased in late '01 about a month before the '02s came out. The compressor on the '02 that has failed so often could have been used on my car. That was my defense when I called American Honda.
The next day the service manager called back and said American Honda would cover 50%. The dealership and American Honda are two separate businesses, so the dealership will not make a deal with you like AH will.
So end of story, the new AC system cost me around $700.
I know this is true, but when there are this many issues out there with the same models and years of a car, a responsible manufacturer would issue a recall or would cover all of the complaints, not just pick and choose.
My vehicle moving at 40 km/hr suddenly came to a complete halt with full loss of all controls on the power steering and brake system.(refer my earlier posting in the same forum in Nov.2006)
Once AC Compressor fails I could understand the problem is to do with the air-conditioning system which is loading the engine and instead of any safety circuit breaker getting engaged which should cut power to the A/C system the whole engine would get stalled in fraction’s of second.
Unless you drive stick, stalling the engine will not stop the vehicle. Also, stalling the engine does not cut off your ability to steer or brake, unless you suffer from muscular distrophy.
Even if you drive stick and the engine stalls, you don't stop as if you hit a cement wall, you just slow down, and by that time you should release the clutch and shift into neutral anyway.
How did people steer and brake before power steering and power brakes were invented? Sheesh.
How was your problem resolved? What is your recommendation?
Long version - Driving the 2004 CRV in Orange County, CA last week with the AC on and suddenly there's a whooshing noise for about 15 seconds, slight vibration, then the car runs normally but AC blows hot air. When I get home that night, I look under the hood down where the compressor lives and see oily residue sprayed over everything in the area.
I was going to take it to my regular mechanic next day, but thought I'd check online for a recall notice or service campaign since 58000 miles seemed pretty young for a compressor failure. After I found this discussion thread, I did the following;
1. Called my local Honda dealer, asked for service. I told the service writer I had a CRV I thought had a blown AC compressor, and asked if he had heard of any service campaign. I told him I had seen information indicating they had more than usual failures. He said he knew of no campaign, but advised if I wanted to try and get Honda to help out, I should get a case number, and he gave me the 800 number to call.
2. Called the 800 number, explained my case to information input person who opened a case number and said my case manager would call in a day or two. She advised that I should go ahead and get the dealer to diagnose the failure so matters could proceed.
3. Called back Honda dealer, got the same service writer and told him I had a case number and was bringing it in for diagnosis. Left it that night at the dealership.
4. Next morning, Honda case manager calls and asks me questions before contacting dealer. He is curious as to why I opened a case number as the car is out of warranty, I bought it used from a private party, and I basically don't have a leg to stand on (my words not his). I just old him I had seen a thread on Edmunds that indicated that they might have a premature failure problem with AC compressors, I and my immediate family had owned 4 Hondas it the last decade, I just wondered if they could help me out with this. I was just as nice as I could be, because that's just the kind of guy I am.
5. Later that day, my service writer at the dealer calls and says he found a blown compressor, talked with my case manager, and they are willing to pay for the $1200 repair except for a $250 deductible charge to me. I know a good deal when I hear it, so I thank him profusely and he tells me it should be done tomorrow.
6. Next day I get the car back, AC works good and has been working fine for a week now.
Summary: It would seem that this discussion group has saved me about $1K, and that Honda did step up and stand behind their product - even though I was not the original owner, didn't buy it new, and it was 22k miles past warranty. It did say "one time goodwill discount" on the receipt, so I suppose if this compressor goes out at 120K miles, I'm on my own, but 'till then I'm cool like the breeze.
Also like soldoncrvs's car, mine was one of the last built in 2001. So, I am hoping the my fix will also be at least partially covered by American Honda.
I will post back with results.
James
I have to agree with you there. I certainly wish I knew what criteria were being used by Honda to determine which cases to fund...
He called Honda America and they are covering 2/3 the cost of the repair. The entire system was contaminated when the air compressor blew, and the total estimate for a complete new system came in @ $1700.00.
Apparently, Honda "owner Loyalty" is a BIG part of the decision when Honda decides how much, if any, to pay.
While I am thrilled that they are paying $1150.00, I feel sorry for new Honda owners as they may not get ANYTHING paid for.....maybe their attorney should call Honda America.
This is my 4th Honda since 1972... and first problem. Yes the VIN # starts with a "J." AND the mileage is now less than 29,000. Problem seems more related to calendar age than miles. My Mom has a 2003 crv 2 wheel and I am waiting for her a/c to blow (LOOK OUT: might be any minute!)
ALL: should you have this problem REPORT IT TO AMERICAN HONDA before you go to the dealer for repairs! Have the larger fix done if you can: My dealer said that pieces remained in the a/c system after the original repair causing the 2nd failure. AND keep your records in case it happens again.
Now may we all have good luck with our new a/c units!
I just called Curry Honda and they said it will cost 2800.00 to fix the entire A/C unit.
Just called Honda and open of a ticket. Will keep you guys posted.
So, it looks like I'm stuck with the last offer. I'll update this with the final cost to me for this repair when I get the bill in a day or two. Good luck to the rest of you.
Tuesday I took it to the Honda dealer for them to look at it. The service person calls me and tells me he has bad news and good news, the bad news was the compressor was shot and shot medal into the system and it will cost $3,500.00 to fix and the good news was that since I am a loyal Honda customer the service manager got American Honda to pick up the cost of labor and all I have to pay is $554.54. I told him to fix it.
I was curious on why they would do that so I Google it and found this site. I called American Honda and filed a claim , explained to them what happened and ask if they can pick up the $554.54, she told me someone will get back to me.
On Wednesday Darrell from American Honda called me and I explained that the CRV was repaired and awaiting pickup and ask him if they could pick up the balance, he informed me to have the service manager call him before the final bill. He just wanted to make sure the dealer made all the phone calls on my behalf.
My wife picked up the auto and ask the service manager to call American Honda he ask her why do I need to call Darrell from American Honda, she explained why. The service manage got nasty with her and told her that I agreed with the price and out of the goodness of his heart I am only charging him for the compressor.
Darrell called me back and informed me that is all Honda is willing to do for me.
They left my wife waiting a half hour before my wife ask what is going on his reply was everything was settled and I don't know why you are still here. She paid the fee and left with the CRV.
On the invoice Honda states one time goodwill repair. I have a 2005 CRV so what happens when that compressor goes?
All CRV owners should call American Honda before they take it to be repaired. If I had known before maybe I would have saved a few more dollars.
If you have less than 36K miles, you are still eligible for a HondaCare extended warranty. You might want to investigate getting one just for security.
Matt can't "do anything further" for me and I asked how what appears to be an endemic problem with CRVs (and the only significant problem being discussed in the forums I have seen) can be escalated within Honda. He said that if "a lot of people" call American Honda about their problem then it might get enough attention for them to consider addressing it more broadly.
So, call 1-800-999-1009 and ask that this problem be escalated within Honda corporate. Also suggest telling every Honda CRV owner you encounter about this issue.
I told the various service managers that there were approx 100 new posts a month on this site about this problem and that was just the people who took the time/effort to post. Wonder what the real incidence level is of this problem? I also told them that this was THE problem being reported for CRV's - not a lot of noise on any other problems which made it even more amazing that it wasn't being addressed at the corporate level.
Take a few minutes and call Honda America (1-800-999-1009)and make sure they know of your problem - if there is enough noise made then perhaps they will do the right thing someday. Those of us who have already had it might benefit and it would help those who will have it in the future.
:lemon: