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Should you not get the results you expect from Mazda there is the lemon law and a class action law suit. I am learning that if you do not stand up for your rights no one else will.
Post your problem on every site you can thing of and that way get the satisfaction of knowing Mazda is getting the notice they deserve.
the noise at start up
Customer service checked the vin number on my vehicle and stated that it did not have a service bulletin on it. However, other same car different year do. I find it all very odd. Again there ought to be a consumer protection law.
Apparently, they are taking advantage knowing that if you own the car live in florida or in any other warm city you have no choice but to repair but to pay to repair a defection a/c part. Totally rediculous.
Overall, very unsatisfied with the experience of this car. During the first months of purchase the enterior quickly began deteriorating, one front head light went bad, had to replace battery and very expensive on gas. Looking forward to getting rid of it.
The price may be lower than other SUV's such as murano and lexus, highlanders, but at the end you end up paying more and getting less. The quality is not there and either is the service.
I'm a Foreign Service Officer at the US Embassy in Bogota, Colombia. I keep you safe by keeping the cartels and terrorist OUT of the US. The government sent me and my CX-7 (bought in Pennsylvania) here in November of last year. While driving through the country on a Sunday evening with my daughter about 50 miles north of the city, the unit seized, the belt incinerated itself, etc. We were stuck, and you don't want to be stuck in rural Colombia at night, especially if you are a gringo with diplomatic plates. We got a tow (complete luck) back to Bogota for Col$300,000 (about $165 - not bad for 50 miles on a Sunday). It was fun sitting up in the car on top of the tow truck, and probably very illegal in the US. Problem #1 is that the car is not warrantied out of the US and Canada. I ordered the compressor from Mazda USA through the APO, but the repairs still cost the equivalent of US$1,200 because the miscellaneous parts cost a bundle here. perhaps I can convince them to pay me for the parts, at the US price. I'll mail them to them.
Problem #2 is that the car doesn't run as well as it did before. The thing is a pig until the turbo kicks in at about 2800 rpm. It has no power. In addition, at low rpm's, I lose the power brakes. I did not have that problem until immediately after the AC seizure. Anybody have any idea how it could be related? Suggestions appreciated, because I am dealing with Mazda Colombia in Spanish - not my native language. In addition, these dudes don't have the same cars here. Their CX-7's don't have all our US emissions controls, etc. They may not have the sophistication that our US Mazda people have (or think they have). By the way, Bogota is at 8,500 feet above sea level. Temperatures are usually between 55-70 degrees. I drove up a mountain pass today to 11,000 feet and the temperature gauge went very hot for the first time ever. What's going on here?
-Thanks
Plus it's against our forum rules, so we're going to clean out posts with email addresses in them.
You could just change your email to public in your profile.
Even better, take a picture of the letter, block out any identifying information, and park it on a photo hosting site like flickr.com and simply link to it. Then people will be able to find it in two years without having to try to track you down.
Thanks.
-Thanks
I will check on the extended warranty, thanks!
Warranty Extension Program SSP 81
2007-2008 CX-7
A/C compressor warranty extended to 5 years/60,000 miles
Vehicle MUST be within the limits shown.
Questions, contact Mazda at (800) 222-5500.
Posted Mar 12th 2012 11:31AM
287176 Comments160
Mazda is taking the steps necessary to right its financial ship, but when a patient has this kind of issue, the cure can hurt just as much. The small, independent carmaker has been hurt by its relatively Japan-centric manufacturing base and the strength of the yen, the loss of Ford as a noteworthy stakeholder and the resulting loss of financial cushion. Mazda is expected to post a $1.2 billion loss for its 2011 financial year, which is smaller than earlier estimates but it's still the fourth losing year in a row and the largest in a decade.
The need to act has forced Mazda North America into a five-month plan to shed a number of its 701 employees for leaner running. Select employees will be offered a buyout package, and if voluntary uptake isn't sufficient then involuntary dismissals will occur. The timeline begins this month with lump-sum offers, followed by layoffs at the end of May if necessary, and the stretch to August will see the transition of personnel into the restructured organization.
Mazda is also issuing shares to raise $1.9 billion in order to aid its position and get production started in Mexico and Thailand. It is also aggressively seeking a partner and considering licensing its SkyActiv technology.
Then, the wife and I decided to go to the Grand Canyon last weekend. On our way back to Vegas, we were outside of Kingman and the a/c out of no where started blowing hot air. We started testing it going down the highway for a couple minutes and decided to turn it off after we saw smoke and roll down the windows. We set the cruise for 75 and just tried to stay cool. From kingman to vegas is about 100 miles so we made that fine. The car did make a bad sound. I don't know how the belt held up but it did. When I pulled into my driveway, the car stalled. I started it back up after we unloaded everything and took it to the firestone just downt the street. They quoted me $2100 to fix the a/c. Then I started researching online and I was outraged at what I saw. I am at 68k miles (8k miles out of warrranty). I could have been stranded on the side of the highway in 90+ temps... I went back and forth all this past week with Mazda and they would do nothing unless I took the car to the dealership and paid the $107 to have them agree with me that it is the a/c problem even after I have the paper from Firestone saying it is that i paid $50 for. Mazda wouldn't budge at all!! I decided to pick my car up form Firestone before they accidentally fixed it and I would have to pay over 2 grand... I drove my car home and the engine stalled again. I was able to get it going again after feathering the gas pedal a little. I started making room in my garage to prepare working on the car and the thing stalled again. After 30 minutes it went from the motor turning over reallly slow to the starter just clicking because the serpantine belt won't budge. Now it's stuck in the driveway. I just ordered a new compressor, dryer, and accumulator online for about $400. I'm buying a new serpantine belt and o ring kit from autozone tomorrow for about $50.
Tonight, I'm going to cut my current serpantine belt so I can start up the car, turn it around and back it into the garage real quick. Quick is the key here cause the water pump is run off the belt and I don't want to overheat the motor. driveway is a slight hill and can't push it up it. Should only take me a couple days to replace the parts. Once I get everything put back together, I'm going to have to leave the a/c button in the car off so i don't burn the new compressor up and drive to an a/c place to charge my system for around $100. after that, I should be good. total spent shouldn't be more than $550-600. Much better than $2100+....... Me and the wife don't plan on keeping the mazda much longer. The car is great, but the attitudes I recieved from the company was some of the worst customer service I have ever recieved.
If you take anything from this, If they don't fix this with a recall in the future, you can do this yourself and save a lot of money. I do have a motorcycle that is currently my daily driver until the mazda is fixed so most people don't have that option but it is something to think about if you do. Also, I had a hard time finding a service manual for our car. I did buy a 30 day subscription to Chilton DIY online for like $15. it has some nice picutes to help with the install. Wish me luck!!!
You will need to have a shop flush the system of metallic "fines" before you install any new parts, most especially a compressor..
Strange failure mode, the compressor clutch not releasing, have you tried removing the clutch voltage source?
The reason you heard the clicking is because the battery is dead, the alternator hasn't been turning....
Can anyone advise what I may be in for with the CX7 AC system. AC specialist advised that system is problem prawn.
You can also lower the HEAT load on the engine cooling radiator flowing from the A/C condensor. Bypass the A/C system's reheat/remix mode.
Run the system in recirculate and the max cooling position then use the blower speed to moderate the cabin cooling level. The A/C compressor duty-cycle will be lower then otherwise, less HEAT from the condensor.
1. Open the glove box remove contents and press side tabs to drop it down.
2. Remove filter cover plate from air intake and remove cabin filter (flexible sides) comes out easily.
3. Turn the AC off and fan on high with re-circulate off set temperature low.
4. Put a thermometer or even your hand into filter slot to check intake air temperature.
5. Compare intake air temperature and to ambient outside air temperature.
Both temperatures should be about the same no noticeable difference whether the engine and underhood compartment is hot or cold. A big temperature difference after the engine has been run hot then left off for a while as compared to when the engine is overnight cool means the intake air is very hot so overpowers the air conditioning system.
To overcome this problem set the re-circulate on and use the AC to cool cabin air instead of intake air.
There is no ready fix for this problem as the air intake pipe opens to the underhood channel on top of the engine at front fo the windshield. So it gets really hot if the vehicle is idles excessively when not enough air gets into the engine compartment to cool it down.
Notice the firewall top rubber strip extends the width of the windshield except it does not seal the corners of the engine compartment. Look again you will see the intake grills on bottom of the windshield outside are on left and right sides of windshield immediately behind the openings to the engine compartment. Note also the air intake connects to a metal bottomed chamber below the front of the windshield also houses the wiper blade assembly.
Have dismantled the whole lot and determined the hot air from the engine compartment gets rammed into the chamber through the upper corners where the firewall seal does not extend. Plus the metal on the chamber bottom gets extremely hot due to the engine and exhaust pipes being so close underneith.
So the air conditioner intake draws the air from the chamber which can be very hot if the engine has been run long and then stopped. Takes a really long time for the small amount of outside ambient air coming into the windshield drip chamber through the upper grill runs along the bottom of the windshield to not be heated if the chamber was hot.
Grill design is similar on Mazda 3, CX-7 and CX-9 vehicles none of them have a completely sealed firewall. Although the CX-7 GT is and Mazda Speed 3 are the most affected due to the very hot turbo and intercooler located just a couple inches below the windshield air intake chamber.
*** '01 RX300, '95 LS400, '93 Ranger PU, '01 E350 MH, '92 Ford Aerostar.
MAXDA CX-7 SUCKS! 100% WILL NOT RECOMMEND TO ANY1. NEXT TIME I'LL BUY USING BRAIN NOT THE MODEL OR STYLE :mad: .
Although I have not found the TSB online yet, my dealer said that one has just been issued for this vehicle regarding this issue (weak AC) . I suggest that you check with your dealer. Mine just ordered the parts per the TSB directive.
Other than that, I have had no problems with the car. I find it interesting how many people with 2007-2008 CX 7s complain on this forum. Did anyone not ever tell them to not but any car in its first or second model year :confuse:
Or in this case not even one in LAST year.
The Secret Warranty
I have done a lot of research and am finding that many CX-7 owners have experienced the same problem and never received a recall letter. I am desperate to get my money back. I have a disabled husband in End Stage Renal Failure and cannot afford this. I had to borrow the money and need to pay it back somehow. If anyone has this Phantom recall letter, I beg you to send me a copy. I hope that nobody else has to deal with this either. Other than this problem I have been quite please with my Mazda. Come on folks, do the right thing.
Regards,
Jean
Jean