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Comments
Do you have any info. on TSB:
#99-07-30-022A Info - Shift Stabilization and Tow/Haul Mode Feature for Hydra-Matic 4L60-E/4L65-E and 4L80-E/4L85-E Transmissions - (Jun 5, 2003) ????
I think I've narrowed an intermittent "whine" down to the Tow/Haul Mode Feature on my 2000 Envoy, VIN.- 1GKDT13WOY2234397.
If you could elaborate on this TSB #, that would be great since you might have access to inside knowledge?
Thanks in advance,
jon
jon
Thanks again
Yes, pop the button(s) off and spray in behind them AND where they plug into, to get a good contact. If it's gotten wet over time they tend to corrode and the connections become bad/intermittent.
8-)
Thanks again for your help
Bonni
I currently have about 53,000 miles on my GMC 2007 Envoy SLT (bought new) and for about the last 10,000 miles the gauge hasn't worked consistently. I believe that this issue started early in ownership. I have never ran out of gas on a vehicle until I owned this one. The reason I say early failure is because at about 20k miles my low fuel light came on and I figured about 1-2 gallons more of gas, at minimum 16 miles. Within 7 miles i was sitting on the side of major highway with no gas. At the time I thought it was odd but thought lesson learned and I won't wait so long to fill up, but now looking back I see that i probably had this issue from the day I bought the vehicle.. It wasn't until the last 10k miles that this has become a major issue with sensor and lights coming on.
I have contacted my local mechanic and he indicated this was a known issue at that the dealerships are uncooperative in fixing this issue even for people just out of warranty.
The total cost to fix all issues, $1,000 ($500 fuel pump, $300 throttle assembly, and $200 for dealership to re-program).
I will be putting in a complaint with NHTSA through safecar.gov. I encourage EVERYONE with this issue and others to use that site as well.
The problems I have with this NOT being a recall item:
1. known issue affecting model years prior to 2007
2. extreme cost
3. *safety issue* - leaving motorists stranded on highways or even worse in the middle of highway!!
4. *safety issue* - i have a young family and being stranded on a highway or in traffic with an empty tank of gas with two young kids, one infant and one toddler is most certainly a safety issue - one that i will not tolerate.
At this point i will pay the money to get this fixed, more so for SAFETY of my FAMILY...but i won't be buying another GMC as i have sunk more than just this in the vehicle! I suppose until someone/or family is killed this won't become a recall, and i hope this never happens, but if it does I wouldn't want to be the GM/GMC representative who passively responded to these posts!!! Ethically and morally there is a responsibility to have this recalled, i'm just sad that it most likely won't happen until someone is killed.
I won't even get into the issues of the economy, the USA vs. Foreign made cars, but let me say that as a person who buys American Made, i'm thinking twice VERY hard!! I believe that if you buy a 40k dollar vehicle there are some expectations that should be met, no matter what country! But in the USA if you don't take care of your own...what is that really telling us?!?
Thanks-
safercar.gov
Thanks
Keep searching the internet...you'll find your solution sooner or later. And it won't cost you wasted time wiff GM Customer Service red tape or in your case, you mentioned calling a Dealership.
I have found every problem I've ever had on the internet. This site is great as well as others. You just have to keep looking and you WILL find it eventually
Keep searching!!!!!
More sites:
http://www.mifbody.com
http://forums.trailvoy.com
The only problem that I have come across so far is, the erratic fuel guage. As you are well aware by now, this is an issue that deserves the attention of the "Powers to be" at GM/GMC.
I'am sure that if the problem has happened to any of those folks, it didn't cost them anywhere near the money that we poor, hard working consumers have to pay.
A 2nd? Was the 2nd one OEM?
I changed my wife's ONCE, with an after market ( Rockauto.com ?) @ $67 or 68? for the part. They probably cost more now as there is a demand, not to mention inflation. I did the labor myself.
I think Stealerships charge $182.00??? And another $600-$700 labor??
I haven't had a problem since (knock wood), that was 5 or 6? years ago??
I think if ethanol is killing the OEM one's, then it should be replace at no charge. Or the d(st)ealer is just a flat out LIAR and using ethanol as the scapegoat!!!
If you read this ENTIRE thread, you'll see that GM knows about this but never recalled it. If you paid for one OEM, that's unacceptable. If you paid for the 2nd, that's outrageous. If you pay for a 3rd, then you are just another unfortunate soul being taken advantage by the BIG Auto corps.!!
Could you e-mail me your information, mileage and VIN and I will look into your situation for you.
Jeff
GM Customer Service
Lemmee know how Jeff in GM Customer Service helps you out ,eh?
We had another GM Customer Service Rep. here awhile ago...re-read previous posts.
I don't think she helped anyone out oN this issue either. She asked the same generic question to satisfy you and get your hopes up. BEWARE!
If they pay 1/2, I'll buy another GMC!!
My job here is to speak with customers experiencing problems, evaluate their situation, and pass the information along to GM through our Customer Assistance cases. As every company we have standard operating procedures and gathering this information is one of the first things I need to do. This allows me to look into information on your vehicle, as well as set up a case with customer assistance. I understand that seeing many posts on the same concerns on this forum makes it seem apparent that there is a wide spread problem with this; unfortunately GM does not see this forum. This is why I am here. I am here looking through your posts and working on getting customers with these issues heard by GM. Recalls and widespread concerns come to light and are formed through cases to Customer Assistance. So, if you are experiencing any issues and care to send me some generic information I would be happy to set up a case for you.
Christina
GM Customer Service
Please email pr@edmunds.com Friday, April 29, 2011 to share your story.
WOW! Finally, maybe, something will be done @ GM? If so, I'm afraid it's a little too late, unless customers who replaced their senders will be reimbursed?
Unfortunately, GM will probably require "proof" and I, like many others, no longer have the original NEW fuel sender receipt, nor a "repair shop" receipt as we had the misfortune of lying on our backs and doing the job ourselves!!
If I find my receipt for the NEW fuel sender, will GM pay me $90/hour to perform the swap I painstakingly did MYSELF? I doubt it!
jonny
May 06, 2011 (4:25 pm)
Feds Investigate 865,000 GM SUVs for Defective Fuel Gauges (Inside Line) "
___________________________________________________________
"......865,000 GM SUVs for Defective Fuel Gauges"
"...668 complaints..."
"Of the 668 complaints, 58 incidents were alleged to result in a vehicle stall,..."
"One complaint alleged a vehicle crash after the vehicle stalled while exiting the interstate, became disabled and was struck from behind."
__________________________________________________________
iT'S ABOUT FREAKIN' TIME!!!!!!!
I said it on Nov 17, 2006 (4:19 pm) HERE IN THIS THREAD!!:
jonnyring, "GMC Jimmy Chevy Envoy Fuel Gauge Problem" #1, 24 Sep 2006 5:58 am
"Ayup.
GM knows...there was a TSB but not a recall 'cause it was NOT a "safety issue".
I STRONLY DISAGREE!!! When my wife is stranded on the interstate up against a "Jersey Barrier" (in the fast lane)during rush hour traffic it IS a "SAFETY ISSUE"!!!
>8-( "
THAT WAS 4 1/2 YEARS AGO!!!
This is GM and the others in the "BIG 3"...."wait 'til someone is KILLED, and a lawsuit is filed before we do something about it!"
Lesson learned? I doubt it....pay out the lawsuit to the DEAD VICTIM'S FAMILY from the billions in profit's.
What ever happened to being "PROACTIVE", rather than "REACTIVE"??
I hope all these "Service Reps." can sleep at night? I know I have difficulty as I have a conscience about "doing the right thing" and cannot sleep with the way politicians, lawyers and HUGE Corporation's act and react!!!
I'm feeling ill, I think I'm gonna go now?
I just found yours message.
I have Envoy 2007 SLT and have a problem with the fuel gauge. It happened when i just passed the factory warranty (37500 mi).
I contacted the dealer, but the answer was - 'pay and we will replace' .The amount is about $675.
I sent the letter to the NTSB last june ,but have not yet received a response.
Now I have over 50000 mi and I always monitor the milege because fuel gauge is not working. Too many people reported the same problem. GMC must do something to keep the reputation intact.
"GMC must do something to keep the reputation intact."
This minor problem will do nothing to their reputation. Look at the statistics...
1)865,000 GM SUVs for Defective Fuel Gauges have been "recognized"
2)668:There have ONLY been 668 complaints (of the 865,000).
3)58: only 58 incidents (of the 668) were alleged to result in a vehicle stall,..."
4)1 complaint (of the 668) alleged a vehicle CRASH.
These numbers are small potatos to a large corp.
Now if the fuel tanks were located in the rear...people had stalled...then been rearended...and the cars EXPLODED (like the ol' Ford Pinto's) then and only then would something be done.
In my opinion, the ONLY way to get anything done is for ME to print this entire thread out along with as many other articles I can find on the internet (this can't be the ONLY discussion on this issue out there?) and hand deliver it to the GM Corporate Headquarters and the NTSB.
This would be "proactive" and being proactive can get you thrown in jail as the GM Corp. heads would call SECURITY and have me escorted to the door as being "proactive" is synonymous with "activist", which has a negative connotation attached to it.
And...you would think with all the GM Service Reps. that have chimed in here in this thread, (3 total?) something would move faster? No, they are only here to pacify us and keep our hopes up if we give them our info., so they can "look into it" for us. It keeps them busy and it looks like they are doing a job that is needed. They don't give a flying **** about our problems. They are just glad to be employed...at a job that does NOTHING to help us, the consumers. Their jobs remind me of how Gov't has gotten so/too big, yet the problems still exist and we are still in a deficit/recession.
May 13, 2011 (5:35 pm)
"The dealership made it sound like this was a very unusual thing to happen."
____________________________________________________________
Print out a copy of this thread and bring it to your dealer (not that it'll do any good)...they are theive's and liar's!!!!***
They're flat out LYING to your face!.
***I know a master mechanic who quit working for 3 large Stealerships 'cause they wanted him to "pad" his hours and perform unneeded repairs or STRONGLY SUGGEST needed repairs. It was against his work ETHIC, so he QUIT. He now works out of his garage and is the most honest mechanic I know who will only fix what is needed and suggest other problem area's that will need repair within time, but not right now!
On another note...AROUND 1996, GM STARTED using DEX-COOL, the ORANGE antifreeze LIFETIME coolant. As a result, ..THE COOLANT WAS TURNING TO CLAY AND CLOGGING all the internal cooling passages where the antifreeze runs through. I have talked to mechanics at local "Mom & Pop" garages (GM Certified Mechanics would NEVER divulge this info.), who told me some engines were RUINED as the head gaskets (among other things) were clogged tighter than a bullfrogs @$$hole and overheating was usually the initial issue. Cylinder HeadS became warped (from overheating) and engines needed to be torn down to "unclog" the ORANGE gooey clay. The last time I talked to one, he said, "Well, we got another one in...ruined".
When I heard of this...I immediately looked into my wife's 2000 GMC Envoy's radiator cap...sure enough..the coagulating process had begun!!! I flushed the engine for 3 hours and finally put the good ol' GREEN stuff in the cooling system. Never had a problem since. ASK GM ABOUT THAT NIGHTMARE AS WELL? tHEY'LL DENY IT.
jonny
8-)
I would like to set up a case with GM Customer Assistance. I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please include a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Please, for the love of any KIND human nature left, please follow through with
Caron's (GM Customer Service) request to set up a case?
Here is what she wrote and where you can find it:
____________________________________________________________
"#94 of 97 Re: fuel gauge problem? [avalog] by gmcustsvc
May 19, 2011 (2:12 pm)
Replying to: avalog (May 13, 2011 5:35 pm)
avalog,
I would like to set up a case with GM Customer Assistance. I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please include a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
____________________________________________________________
Also, can you please follow up HERE with the result(s)? I have heard GM's Cust. Serv.'s
rhetoric for 4 1/2 years now regarding this issue. I have not only heard it here in this
forum, but in other's and over the phone with several Dealerships.
I (as I'm sure everyone else here) would love to hear some "good" news from
this reoccurring problem that is not considered a "Safety Issue".
Now if Caron reads my post here, she may want you to keep to yourself regarding the case
results. Why? Because if she helps you out in the most positive way possible, I can
assure you her "inbox" will be FULL of other's who want (demand) the same
treatment. I have already addressed my problem (year's ago) lying on my back performing
the fuel sender swap myself and it has been fine ever since. I just don't wish that task
upon anyone and would love to see GM resolve it for good!
Therefore, you can email me personally by clicking on my name. My email will come up and
you can copy & paste it into your email addressed to: "RECIPIENT".
I truly look forward to hearing the results from you either in this forum or in my
personal email.
Thanks so much "avalog", perhaps we can finally come to a definitive
conclusion as to where GM stands on this issue?
Don't be a stranger....keep in touch and please "report back with your
findings!"
jonny
8-)
Good news...I just re-read this entire post and found that ONE PERSON did get his fixed by GM at no cost (read below), so it might be worth responding to Caron?
If she's no help, you might wanna get in contact with "wlay" below to see if he remembers EXACTLY where, who he called and what was said?
____________________________________________________________
#28 of 97 GMC Envoy Fuel Gage Problem by wlay
Mar 23, 2010 (10:43 am)
Good News Guys - I had the problem with my 2006 Envoy - when I fill up the guage goes to empty and the fuel light comes on. I read on the Blog about the gage prolems and the fuel sensor problems with the envoy - got a number off the blog for GM Technical Service - Supprisingly - although I have 69,000 miles on the car - after a few hoops to go through in getting the problem officially diagnosed, GM AGREED TO PAY THE FULL COST TO REPARE THE FUEL SENSOR GAGUE, A JOB I PRICED AT $500. WAY TO GO GM FOR DOING THE RIGHT THING AND PROVIDING GREAT SERVICE.
I apologize for your frustrations. Can you please email me with your case number? I would like to look into your situation further. Have a great weekend!
Christina
GM Customer Service
I'm having the same problem with my 2005 Envoy, purchased for my wife. Same story as sunshine992. Though fuel tank is full, the gauge remains on empty, with the low fuel light on. She's not happy with having to try and estimate fuel level with the tripometer, and scared to death of running out of gas while transporting our granddaughter all over. Dealership claims $600-$1000 to repair. Any chance of some assitance with our predicament?
My 2007 Envoy Denali is having the same problem with its fuel gauge. I would appreciate any assistance with this matter that you could provide. Thanks!!
I hope to be proven wrong.
I apologize for your concerns. Can you please email me your VIN and current mileage? Have a great weekend!
Christina
GM Customer Service
Have you had the vehicle into the dealer? If not, that would be your 1st step. Can you please email me with your VIN and current mileage? I look forward to your response. Have a great weekend!
Christina
GM Customer Service
I was not given a case number - just a snotty attitude from Sarah, the customer representative.
Carmen N (sunshine992)
__________________________________________________________
Good luck with that. You're gonna need it.
I hope to be proven wrong.
This have been going on for 5+ years now!!
Only ONE person in this thread was helped...out of how many people who've posted here?
.
Carmen
Can you please email me your contact information so I can look this up? I apologize for your experience.
Christina
GM Customer Service
you want to help???? make this a known issue and fix it for everyone!! i had to spend close to $1,000 total to get this fixed...which included a ruined throttle body which is now failing me again. Put out a service bulletin and get this resolved for everyone!!! Don't pick and choose and hope that fixing this for one person keeps it quite!
You have just solidified the fact that i will never buy another GMC vehicle! Thanks!
I appreciate that you want to help but it seems this is a major problem for a lot of GMC owners. My fuel gauge stopped working a few months back on my Envoy 2007. I had to have it fixed and it cost $700. I'm an outside sales person and drive hundreds of miles a week. There was no way I was going to guess my mileage, it needed to be fixed. Of course the guage is not covered under warranty. Shocking?!?! I haven't had time to post for a while but this is something GMC needs to address. I'm almost ready for a new car and even though I believe in buying American I'm getting tired of bringing my car in every time something goes wrong even if it's covered under the warranty. My electronic driver seat has gone out twice also. Once under warranty and the other time it was not. I had to change the motor on it. My car is only 4 years old!!
I'm glad I went on this web site so I know that I'm not the only one having problems.
The only posts I see from you are from August 16 of last year. I apologize I didn't start on this forum until December. If you would like to email me with more information I would be happy to look into your situation further.
Christina
GM Customer Service
Do what he (absoluteg) asks and stop asking.."Have you brought your car to a Stealer?"..."Can I have your VIN?...I can make a case # for you...blah, blah blah, blah, blah blah."
I have tried to stop posting here as I fixed my car myself awhile ago....but I'm so sick & tired of different GM Cust.Serv. Reps chiming in asking for a VIN!
[non-permissible content removed] or get off the pot for Chrissakes!!!!!!!!!
STEVER....DON'T DELETE MY POST PLEASE....THESE "Customer Service Reps" are getting PAID to do nothing!!! We as Americans are sick of big business walking all over us, and appeasing us. How many here have gotten all excited that someone actually SEEMED concerned about their problem? How many have been actually helped?
Oh no,,,,,I'm feeling nauseous again......
Glad to hear you were able to fix your concerns your self. What is it that customers want? Some want recalls formed, others want help for the dealer to fix the concerns. So, with this said, I ask for the VIN to see if there are any open recalls on the vehicle and the type of repair history the vehicle has had. I set up these cases to report the problem to GM, how else do you think GM hears of your concerns? These cases can help to show an idea of how many customers are experiencing a problem, which could help start a recall, or if this is a recurring problem. On to my next point, customers that report there concerns and experience with GM through these cases have documentation for if a recall is formed after they have paid to have it addressed. With this documentation, if the vehicle was fixed at an authorized GM dealer, the customer could then submit for reimbursement.
Christina
GM Customer Service