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Comments
(2007 GMC Envoy)
I will email you my information this week. Hopefully something can be done; however, like most people I ended up finding myself having to make a moral decision...saftey of my family or pursue a broken issue putting my family at risk. I value my family safety first and spent the $1000 to get it fixed. Like all the others, the gauge issue would have been roughly $700 if I remember, and $300 roughly for the throttle body to be replaced (and appears to be failing me again, I need to check with my mechanic on what this means as my gas mileage has been horrible for the last few months).
I will send you the information and i will update this thread so others can see the outcome of whatever you can/willing to do. If nothing comes from the information i provide to you then others will know this, if action is implemented in any form then it will be seen as credible on GM's behalf.
I do appreciate the time...but don't sell us short. Just from this thread alone, you can see the massive issues caused to your customers. I'm not looking for a handout...i already spent my money to get this fixed. This is more of a moral issue to me...which most companies have decided to throw away, in my humble opinion.
This is the only vehicle i have ever owned that has had this type of problem. In general, every GM, GMC, JEEP and FORD i have ever owned has had issues. FORD, GM, GMC the worst. Jeep was marginal. We also own a Honda Accord, it has 75k miles on it...guess how many times it has been to the shop for repair, other than normal wear and tear parts? None, that's right, none!! If GM/GMC considers the gas tank gauge normal wear and tear, just tell everyone...then they can either choose to accept or not accept and all buy Honda's!
Thank you!
My 2007 Envoy is at the dealer right now getting the same repair. He's quoted +/- $600. You mentioned in your 6/23 post to jonnyring that documentation could result in reimbursement if a recall is formed. How does one go about starting that process?
This is my 2nd Envoy and, knock wood, this fuel guage problem is the first non-wear & tear problem I've had. From the other posts, it looks like an issue that GM should recognize and make right (though I don't think you personally deserve the abuse). Hopefully you'll get the message up the chain and something comes of it.
I apologize for your frustrations. Have you spoke with customer assistance regarding your concerns? If so, please send me your case number. If not we can definitely discuss setting up a case for you and what you can expect. Please feel free to email me directly.
Christina
GM Customer Service
Now the speedometer doesn't work, the middle/partition window doesn't work, and to top it off, the truck now has a blown cylinder!!!! At 78000 miles???
I apologize for your concerns and frustrations. Have you spoke with Customer Assistance? Can you please send me your VIN, current mileage, complete contact information, and involved dealer? I would like to look into this further.
Christina
GM Customer Service
Was anything done to remedy your situation? I am the owner of a 2006 Envoy, and I have incurred numerous charges for needed repairs over the past few of years. When I encountered this gas gauge issue, I decided I cannot afford to shell out $700+ to get this repaired. Therefore, I have been monitoring my level of gas manually through tracking my mileage. This is until recently, when I failed my emissions inspection because of the following; "Diagnostic Trouble Codes: P0463 Fuel Level Sensor A Circuit High."
So GMC does not consider this a safety issue, but yet I cannot legally drive my vehicle without the repair being administered on my vehicle??? That and of course the safety issue of running out of gas with 2 kids under the age of 2 years old! I have been a loyal GMC customer since I began driving approximately 20 years ago, but I am done at this point due to their lack of customer service.
So absoluteg, was wondering if the GMC customer service rep that is replying to this thread has done anything to assist with the monetary damages that you incurred?
Thanks,
ssp3
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Yes, this is how the issue started on my 06 Envoy. However, now the guage does not fluctuate at all (It is stuck on E). It will probably start jumping around for a period of time, and then I presume the sensor just totally fails, and the light and needle will then remain on E. Just wait until you are required to have an emissions test and they fail you and tell you that you need to have it fixed (that's the fun part that I'm dealing with now). Hopefully this Caron GM Rep will assist me with this issue, we shall see (I have not expressed my concerns via Facebook yet, but I will shortly if this does not get resolved in a timely manner).
ssp3
Please don't hold your breath on this. Caron, the GM Rep, has asked for my info about one month ago and I still haven't heard from her. My gauge has been on empty for at least 4 months. GM is the only one who doesn't believe that it is a safety issue. Customer service for GM is not good. :mad:
Sunshine992
If you would like to send me your VIN and current mileage, I would be happy to look into this and recalls for you. I apologize for your frustrations. Have a great weekend!
Christina
GM Customer Service
http://www-odi.nhtsa.dot.gov/defects/results.cfm and click on Document Search near the bottom to see what action has occured.
GM won't do a recall until they have to and I am saying that as a loyal GM customer. They just need some coaxing on this one.
I can have your VIN? I can investigate your specific vehicle and we can set up an apptment with a dealer to look at your problem. They will only charge you $90/hr to do this and I'm sure they'll tell you they have never heard of this issue before.
On second though...give me your VIN..I will jot it down on a peice of toilet paper and do with it the same thing every other GMcust. serv. rep here has done ...I'll FLUSH IT DOWN THE TOILET AFTER it's been used to it's full potential. I don't wanna be accused of not being "green" and wasting a good "square' of paper!!!
Go back to page 10 of this thread & READ POST #91.
I state:
This minor problem will do nothing to their reputation. Look at the statistics...
1)865,000 GM SUVs for Defective Fuel Gauges have been "recognized"
2)668:There have ONLY been 668 complaints (of the 865,000).
3)58: only 58 incidents (of the 668) were alleged to result in a vehicle stall,..."
4)1 complaint (of the 668) alleged a vehicle CRASH.
There have been NO DEATHS as a result....YET.
YOU, (annydavids) could've been the 1st! Had you been, there wouldn't have been anything left of your truck for NTSB nspectors to "determine cause of "accident".
Thank God you were not the first "statistic".
HEY, GM CUSTOMER SERVICE REPRESENTATIVES!!!!! IS ANY OF THIS GETTIN' THROUGH TO YOU YET?????????
WE DEMAND A RECALL!! WHY DON'T YOU ASK [annydavids] FOR HIS/HER VIN SO YOU CAN CHECK FOR RECALLS, SERVICE RECORDS AND SET UP AN APPOINTMENT FOR HIS/HER TRUCK TO BE LOOKED AT BY A STEALERSHIP??? BETTER JUMP ON THIS ONE QUICK...THERE MIGHT NOT BE A "NEXT TIME"!!!!!!!!!!!!!!!!
>8-(
Could you please email me your VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
If you are on FB ..here is the link to their page: http://www.facebook.com/home.php?ref=home#!/generalmotors
If you scroll down through the older posts from yesterday you'll find mine. The GMC Customer service guy responded to me..we'll see. I would post everywhere GMC will pay attention. They also responded to my post here.
Good luck!
https://www-odi.nhtsa.dot.gov/ivoq/online.cfm
https://www-odi.nhtsa.dot.gov/ivoq/online.cfm"
Nice! Finally a link that might help US ALL out?
Please, everyone who has posted or is about to post....please fill out the form at the above link posted. This includes all the GM Customer Service Reps who have posted here... yet have done NOTHING here as well. YOU TOO can help us all out by filling out the form.
jonny
8-)
First...everyone...please go file a complaint!
https://www-odi.nhtsa.dot.gov/ivoq/
I just filed mine and and am getting ready to call my dealer...although I expect nothing to be done to help me.
I have a 2005 GMC Envoy XL SLT 71,000 miles and have loved every minute of driving this suv. However, I am planning to sell and get something else ASAP as I feel more issues may be soon to come reading some posts. I want something new and under warranty again.
I took the Envoy to fill it up last month at 71,000 miles...filled the tank completely. Started up and fuel gauge went right to empty with bell chiming. I knew that wasn't correct as I just spent $80 to fill it completely. Figured maybe if I drove it would go back up to full...this had never happened before. As I drove it that first week...it bounced back and forth between full and empty constantly. I now have to monitor miles and fill it back up frequently. I don't have the money right now to have this repair done and am nervous that I may forget to reset trip mileage or miscalculate how much I may have left. Worried that with three young children I could stall out and have an accident. I have driven it for the past month like this monitoring miles. Same thing everyday. I can fill the tank and know it's full but that gauge will go from 1/4 tank to full back down to empty with bell chiming and low fuel light coming on. Very frustrating! I know full well this is a safety issue...just wish GM realized that as well.
Like I said...I have always LOVED this Envoy...had it since we drove it off the lot but I now am sadly looking for something else. Reliability and safety are more important.
I encourage everyone with these issues to go to the website listed at the beginning of the email to fill out a complaint. Good luck to everyone else who is unfortunately dealing with the safety issue!
Please let me know how things go at the dealer. I look forward to your update. I apologize for your frustrations and concerns. I look forward to working with you.
Christina
GM Customer Service
Christina
GM Customer Service
Hi Christina!
Can you work with us all by filling out the consumer complaint as well? There is nothing else you can do to help any of us with the exception of filling out the complaint. The more complaints > the better.
You're getting a PAYCHECK to help us , correct? This is THE ONLY THING thing YOU CAN DO to make that paycheck worthy of your name being written on it.
I hope when you deposit your paycheck and ENDORSE IT, you have the self respect and CONSCIENCE to say to yourself..."I deserve this paycheck. I helped some customer's out by filling out the complaint form regarding GM's inability to help all those poor souls who are so frustrated with MY EMPLOYER."
Thanks,
jonny
When the GMC Customer Service representative called me back I explained this to her, and I asked simply for a guarentee that if it is infact found to be a internal issue (a manufacturer problem) that GMC is going to fix it. She was a little flustered..and then I asked to be transfered to a North American (or US Based) customer service representative. The current rep that I was speaking to was in india or pakastan. She didn't quite know what to say...then said she would be happy to. Next thing I know a young man comes on and identifies himself and asks how he could help me. I asked where he was and he replied "the phillipines." I again asked to be transfered to a North American Representative or a US Based Representative. I guess I am getting a phone call tomorrow.
I understand that it can be easy to redirect your anger towards me when your situation isn’t resolved in the way you would like. Each situation is handled on a case by case basis. I understand you don’t see behind the scenes, all the emails I send and the sticky notes that consume my desk, so it can be hard to understand what I do. You are not here as I speak with management sticking up for customers trying to find a resolution both parties can be satisfied with. Every communication I have with customers is documented and here for all upper management to see. I apologize you are frustrated and dissatisfied. Enjoy your week.
Christina
GM Customer Service
Who exactly can i file a formal complaint with about this problem? I want the highest in charge if possible. I think it is disgusting that MANY people are having this very same problem and nothing is being done to correct it. We are all being told that it is our responsibility. That, in my eyes and the eyes of many others, is poor business on GMC's part. I have now spoken to quite a few mechanics, just asking them if they have seen any envoys come in witht his same problem, and you can't even begin to imagine how many they have ALL reported to me. I am a single mother of 2 and struggling to just pay the bills. Where do i come up with this amount of money to fix a problem which is OBVIOUSLY GMC's fault? How fair and businesslike does that sound to your big CEO's and presidents who are living large? I will take this as far as i have to. While i know it is not exactly your fault, unfortunately you work for this rechid company, you still hold some responsibility. And yet one more problem with MANY of these Envoys, when the air is on, the vehicle stutters and sometimes shuts off. My sister and i have the same vehicle same year and hers also does the same and have gotten same responce from people i know who also own or owned this same vehicle of the same year. I think a recall is what needs to happen. Or GMC will lose ALOT of business. Too many people are unhappy at this point
I apologize for your frustrations with the phone agent. Please keep me posted if you do not hear from someone in the United States. Could you please email me your case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Please email me with your VIN and current mileage. I look forward to your response.
Christina
GM Customer Service
Mileage is 131,236 and VIN is 1GKDS13S252194903. Fuel gauge has been going on since 70,000 miles(of course right after warrenty went out), oil and speed gauge have been out since 90,000 miles(rounded). Also, when air is on the vihicle stutters(my sister has same year and make and SAME problem). I was not aware of this site or any other to complain on and due to many circumstances these last few years i unfortunately didn't persue these issues as i should have. But i am now making it aware to the world that GMC is failing to do right by thier customers, including but not limited to taking it to the media. This is such a huge let down by GMC( an american motor company). Unfortunately, myself and many others i have had the pleasure of speaking to, will not be buying american cars again. I wish i could because i do love my envoy but GM has been a huge let down. I had problems with my vehicle 2 weeks after i drove it off the lot and i bought it brand new. That is sad and i should have known then that this would be an issue. My Envoy is now paid off(other then some late fees that i owe) and i am uncertain of how long it will last me now. I am terrified every day that i drive in that car with my children. When will we be stranded on the side of the road where anything could happen especially if late at night. Scarey thought when you have to little children and no man along side.
I understand that it can be easy to redirect your anger towards me when your situation...............handled on a case by case basis.............apologize you are frustrated and dissatisfied"
I am no longer angry. nor frustrated. Remember....I laid on my back and fixed it myself for $68!!!
"Dissastisfied"?...YES.....and,,...
I feel sorry for all these other poor bastids here who can't get any help from YOU.
Your rhetoric is merely...ZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzz
YOU HAVE A GREAT WEEK AS WELL!!
As if using my tripometer as a fuel gauge isn't bad enough, a couple of days ago I noticed my speedometer showed 100 mph as I was doing only about 40. Then it continued to rise and buried itself below 120, where it has remained stuck apparently. And now I see that MANY MANY others have had this issue--and it's not a safety issue worth a recall??? My fuel gauge died at only 83K miles and now with about 90K I also have no speedometer. Clearly it is time to ditch GM, they obviously don't care about the quality of their products. We cannot afford the outrageous cost to get these things fixed right now. How can GM think this is OK??? I would like to know of any websites or consumer groups where I can complain about GM's poor response to take responsibility for their faulty products.
I think my husband could handle fixing the fuel sensor (in fact, he had to drop the gas tank in my old S-10 Blazer several times due to faulty sending unit, I thought GM would have corrected this issue by now!), but the speedometer is a bigger safety issue, and I don't know if this is something the average person could fix. Can anyone tell me if this is a reasonably easy repair? Is there a service bulletin out on either of these things? I am so frustrated!! It's hard to keep "Buying American" when it's all crap! :mad:
Now that I think of if, there seem to be other instrument panel issues I've noticed lately. The airbag light will come on for a few seconds once in a while, for no apparent reason. And the oil gauge doesn't register until a few minutes after the vehicle is started...am I looking at MORE problems soon to come??
Now here is goes again! Now all the sudden my front A/C vents wont blow air. I'm hearing it also has something to do with the instrument cluster that is causing the fuel gauge problem. I guess it wont be long and the whole dash will go out! It's close to time to get a new truck, but thinking I may be going back to imports after all the issues I see here and GM not taking any responsibility for what they know is a faulty part. I'll be damned if I pay the dealer to fix it. If GM wont do something I'll just trade I guess, but not with GM!
http://www.autoguide.com/auto-news/2011/05/856000-gm-suvs-under-investigation-fo- r-faulty-fuel-gauges.html
I can't believe GM feels no obligation to remedy the situation. What a load.
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for your frustrations. I cannot guarantee anything like that. I can set up a case for you with GM Customer Assistance, who will look into your specific situation and evaluate it. Please email me if you would like to take this course of action.
Christina
GM Customer Service
Have you opened the case on my issue's yet? The AC is really acting up and I have to have it looked at.
I would like to take it to the dealership once you open the case.
Please advise.
Thanks, Wade
Did you send the requested information in an email? I have not received anything. Could you please resend the information?
Thank you,
Caron, GM Customer Service
i sent it again last night. Did you get it?
It is very disappointing that GM is aware of this issue but is not providing any recourse for the issue. Definitely will have to reconsider purchasing another GM since the customer support effort is being ignored.
I figure the more complaints they get, the better chance they will eventually force a recall, since GM has failed its customers by refusing to voluntarily take any action. :lemon:
I am happy I was able to assist you with your concerns. If you need anything else please let me know.
Christina
GM Customer Service
http://www.autoguide.com/auto-news/2011/05/856000-gm-suvs-under-investigation-fo- - - r-faulty-fuel-gauges.html
I can't believe GM feels no obligation to remedy the situation. What a load. "
Read this ENTIRE thread. That article has been discussed. You provided the link.
If everyone here would read this ENTIRE thread, you'd see this is not just 2005-07 Envoy's, Trailblazers, etc. It goes way beyond those. My wife's 2000 Envoy for instance. This has been going on for 8-10 years! That's when the fuel gauge problems reared their ugly head...about 30k mi. into the car's existence.
I started this thread on Sep 24, 2006!!! That was 6 years after the car's birfday. This thread is going on 5 years come this Sept. 24th!!!
TEN YEARS of this problem and you'd think GM would fix this???
It'll NEVER happen now...it's been going on too long.
It's so sad.....Dianne Sawyer says "Buy American" and our 9.2 unemployment rate will go down as will the recession. How can we buy American when SOME American products are CRAP and the BIG 3 won't stand behind their product???
It's a friggin' shame! I'm unemployed, no health insurance, in foreclosure, losing the home I built, just filed for bankruptcy at age 50 and you want me to "buy American"???
I'll NEVER buy another GM in my life! I own 3...'77, '91, 2000. The old one's are fine, it's the new one's that are JUNK!