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GMC Jimmy Chevy Envoy Fuel Gauge Problem

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Comments

  • gmcustsvcgmcustsvc Posts: 4,134
    nrthnva,
    If you are experiencing concerns please feel free to email me your VIN, information, and a description of your experience. I look forward to speaking with you!
    Christina
    GM Customer Service
  • Well, that "recall" will only help a fraction of those affected. It states:

    "The vehicles affected are Chevy Trailblazers, GMC Envoys and Buick Rainiers produced between 2005 and 2007."

    My wife's 2000 Envoy had the same problem, so it's not just 2005 and 2007 models!! It effects at least 2000 thru 2007....much more than they admit to. Where the heck do they get their information????
  • I have a 2006 envoy denali i am having the same problem as others with the fuel gauge out and the a/c unit no longer blows out air from the front vents, nor does the heat. is there a recall on these issues. i am at my wits end with these problems. please help!!!!!
  • gmcustsvcgmcustsvc Posts: 4,134
    purdyjo100,

    Could you please email us your VIN and current mileage? We would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Caron,

    I am sending you my vin. # it is 1GKET66M266111010 and the current milage is
    96,000. and also the vents in front for the a/c and the heating does not work.
    is there recall on theses issues???

    Thank You for your concern
    Joanne
  • Hello-I just wanted to report that I got my letter from GM the other day, called the dealer, and they fixed it today. I agree it is shameful that GM is only covering half this cost, only for vehicles under 120K miles, and only years 05-07. However, I am so tired of using my trip-o-meter as a fuel gauge that I will happily pay the $140, be on my way, and not likely to purchase a GM product again. (Considering this is not the only problem I've had---anyone else's vehicle kicking the dreaded P0410 engine code??) :confuse: :lemon:
  • gmcustsvcgmcustsvc Posts: 4,134
    Joanne,
    Thank you, we have received your email. We are looking into this for you and will email you back shortly. :)
    Christina
    GM Customer Service
  • scottyrockscottyrock Posts: 5
    edited September 2011
    I received a letter today from GMC General Director Jim Moloney (Customer & Relationship Services), it states that GMC will pay for 50% of costs to replace the defected fuel lever sensor in my 2005 Envoy XL!

    I am going to ask my local Dealership if I can buy my own sensor (lots cheaper than dealer, $76+ S&H) and let GMC replace it, and just pay for 50% of labor..Ill be glad to have my fuel guage working properly again!!

    Thanks Mr. Moloney, Caron, Christina and all GMC customer service employees!!!

    Found part for my 2005 Envoy XL 4.2L for Great Price on Drivewire, hope this helps someone!!!
    (AC Delco fuel sending unit part for $ 76)

    http://www.drivewire.com/search/?Ntt=fuel+sending+unit&=&N=0&uts=true&t_event=tr- - - ue
  • Don't get me wrong. I am happy that GM has finally stepped up and is now paying half the price of what it costs to fix this problem. However, by doing so they have acknowledged these are not isolated incidents. (which we already knew) There is a major problem with their cars and they should be paying for the full repair. They are making this insufficient offer to quiet those of us complaining on this forum instead of issuing a much more costly recall. I still can't afford to have my gas gauge fixed. My 2007 Envoy doesn't even have 50,000 miles.
  • jonnyringjonnyring Posts: 74
    edited September 2011
    You wrote:"I am going to ask my local Dealership if I can buy my own sensor (lots cheaper than dealer, $76+ S&H) and let GMC replace it, and just pay for 50% of labor.."

    I truely wish you good luck with that! Dealers markup on parts is usually 300%.

    My friend had a Snaab 9000 where the fuel pump crapped out. I called a SNaab dealer and they want $495 for a replacement pump assembly! hahahahah...I bought the Bosch fuel pump only for $69 and replaced it myself.
    This is how Stealerships operate. They'd install an entire pump assy. and charge you $495 plus labor, plus tax. They'd drop the exhaust to drop the fuel tank to do it when all you have to do is pop the rear seat and enlarge the hole that accesses the pump. (These particular cars had a pump access hole but it is located on the opposite side of where the pump actually is....about 6" away). Had my friend brought the car to the Stealership...he would have paid close to $1000.00 to have this done. I did it for $69 and it took me all of 2 hours(?) tops?
    This is why you all need to stay away from Stealerships and find small local "Ma & Pa" shops that are HONEST with low overhead!
    I've seen this over and over again. Stealership wanted $800-$900 to replace pump/sender on my wife's 2000 Envoy. I did that myself for $68 (that's when the senders were cheaper a few years ago).
    I don't want to give Dealerships a bad rap...wait...yes, I do want to give them a bad rap because it is the absolute truth and i've witnessed it EVERYTIME I got off the phone with them. They are ALL liars, theives & cheats with high overhead to cover and markup all parts 300%!!!!!!!!!!!!!!

    I doubt they will take you up on your "offer", but as i said "Good luck"! Please respond with your results. I would love to see ONE Stealership actually "work with someone"? I bet they tell you that option is NOT included in the recall. Prove me wrong!!!!
  • gmcustsvcgmcustsvc Posts: 4,134
    scottyrock,
    You are very welcome! If you have any further questions comments or concerns, you know how to get a hold of us. Enjoy your weekend! :)
    Christina
    GM Customer Service
  • jonnyringjonnyring Posts: 74
    edited September 2011
    You wrote: "I purchased the part online then took it to a local mechanic I trusted. He did the work for $160.00. The total costs were about $250 including the sensor. The dealer quoted me over $500 to do the same job. I saved over $250 doing it my way"

    This is what I've been trying to tell EVERYONE to do!
    Stay away from the Stealership if you're out of warranty!
    Do exactly as above if you can't do it yourself!
    I did it myself for $68
  • Hello Ms Caron,

    My name is Melvin Acosta from Hope Mills NC, I own a 2005 Isuzu Ascender and as well as they other guys here in the forum I have had the same problem. I know the vehicle is branded Isuzu but everything is GM inside and was hoping you can help me as well solve the issue as it started going intermittent around the 70K miles and I now have 131K.

    I have included my VIN number hoping since this is a GM issue/faulty part installed during production that you can help me out before I deploy at the end of October.

    My VIN 4NUET16S656702523

    Thanks a bunch
    Ranger Mel
  • i also have a fuel level sensor issue... i have had this issue for 5 months. The level constantly reads empty, the sensor chimes empty, and the light is constantly lit for empty. We have had to carefully drive according to mileage so that we don't run out of fuel. This issue has been MOST frustrating especially as a mom on the go with kids, lessons and errands and a job. I am fearful most of running out of fuel on the interstate and being rear-ended!!

    We have researched it to try to repair it ourselves, but had reconciled that it needed to go to the dealership. We were not looking forward to that because in past experience we don't have much trust the integrity of dealerships.

    Before i could make an appt. a letter arrived in the mail from GMC acknowledging the issue. As i continued reading, the letter stated that GMC would only pay for 50% of the repairs! I called the hotline and was told that it was not a "safety" issue... um... correct me if i am wrong but isn't a fuel level sensor standard operating equipment included on all vehicles on the road...

    i asked then approximately how much my 50% portion would be, the agent called my local dealership on my behalf and came back on the line to report that my portion would be $200!! I asked if GMC would stand behind their vehicles and pay the entire amount, i was told "NO"

    I am questioning that if so many incidents have been finally reported and that GMC acknowledges this malfunction WHY then are they not simply recalling the faulty part?

    My GMC Envoy XUV has less than 64000 miles on it... I would think that a fuel sensor or any part should last longer than this...

    I ask... is it a ploy to boost revenues the last quarters of 2011 for dealerships??

    What is a next step in fighting this injustice?

    PJ Stewart
  • The "next step in fighting this injustice" is to go back and read page 17(?) of this thread. It states:
    "file a complaint with the Dept of Transportation, since they are in the process of investigating this issue. You can file the form quickly and easily here: https://www-odi.nhtsa.dot.gov/ivoq/"

    Other than that, you are just outta luck!
    In regards to a "Safety Issue"...yes, this has been touched on before in this thread as well.
    As far as your "we don't have much trust the integrity of dealerships." :
    "Trust" & "integity"...that's an oxymoron when it comes to Stealerships. They have ZERO "integrity" & you can "trust" them as far as you can (pick up the Service Dept. employee &) throw 'em!!!!
  • i did file a complaint with the nhtsa... i am hoping that others will do the same and we can get this case re-opened.
  • lfniclfnic Posts: 1
    Hi,

    Were you be able to fix it? I went to the dealer and they want to charge me $365.00 after the 50% off. This is too much for me too. Is there anything else we can do? I'm calculating all my mileage and my sensor is still dead. Here it's where i added my post. The more, the better.
    http://www.carcomplaints.com/GMC/Envoy/2005/fuel_delivery_system/fuel_level_sens- or_failure.shtml

    Let me know.
  • Wow!! Still can't believe the manufacturer will not own up to this crap. I have a 2005 GMC envoy and it's been a nightmare. I have made sure all of my coworkers and family members know not to buy anything related to this product. I just fixed the AC, not blowing air out of the front vents... the dealership quoted me $717, NOT! I found the part I needed online for 40 bucks and did it myself in 30 minutes with the help of the online bloggers and their quotes...THANK YOU!! Now to the instrument cluster panel... the Dealership is quoting me $535 parts and labor...NOT!! I will find a site online that I'm showing it can be done for about 100 bucks or less... the sad thing about it is the dealership is going to do the same thing and send the cluster panel to an outside agency to make the repair, so the only thing they can charge you for is removing the four screws out of your panel, to remove and reinstall once they receive the panel, this whole thing sounds like an organized criminal act and definitely sounds like it should be investigated. After I complete this mission I will check back in with you guys but good luck to everyone!
  • jonnyringjonnyring Posts: 74
    edited October 2011
    "After I complete this mission I will check back in with you guys but good luck to everyone!"

    Run your tank dry. Jack up driver's side. Loosen tank straps. Lower tank slightly to gain access to fuel lines on TOP. Disconnect
    lines. Drop tank. Remove pump/sender assy. Unclip & unplug wires on bad sender. Clip in and plug in wires on new sender. Re-install tank. Sender was $68, 5(?) ago from RockAuto.com.
    jonny
    (OO==[00]==OO)
    8-)
  • Wow! That is very low mileage, and you are correct it should be a 100% covered recall because it is such a widespread defective part.
  • Exactly! I just removed and replaced the tank and fuel sending unit in my 88 IROC and bought the parts for $240(New tank and Unit), so I guess Ill repair my Envoy myself too..
  • scottyrockscottyrock Posts: 5
    edited October 2011
    Yes, they said(Local GMC Dealership) they would allow me to buy my own part, because they do charge entirely too much for such a low priced part and it is an AC-Delco part that I bought.

    The Chevy dealership wanted $600 for the part and labor, I said OK Ill just get it myself,I bought it for $86(88 Chevy IROC), but my Chevy manager friend did suggest for me to find the part cheaper, but I do know them personally and I was just curious about their cost..

    I just changed the tank and fuel-sending unit in my 88 IROC myself, and the Chevy place has always let me buy my own parts but again I do know them personally....and since I have some more time I will more than likely go ahead and replace the unit in my 2005 Envoy myself. Im a mechanic anyway and it was actually fun and not difficult at all to change in my IROC...Oh, I did not get the price for the GMC labor cost ,but I will and post later..

    I apologize I havent replied sooner..

    Its like you said buy the part cheap online and do it yourself or take to a lower priced mechanic! But they have always let me buy my own Chevy parts,its just I dont know the GMC guys as well as the Chevy guys, but they seem to want to work the same way with me, and I thought that was pretty cool if I decided to go that route..
  • Thanks Christina!
  • Add me to the loooooooooooooong list of people this issue has affected. I have a 2005 Envoy with 120k on it but I've been dealing with this problem for 3 years. I paid to have have a diagnostics test ran it back then and the repair I was given an estimate on was about $400. I said no way, I'll just deal with it which I have. It is very annoying and I fill up the tank more often because of it just to be certain I don't run out of gas.

    I got the GM letter last month and was completely DISGUSTED at their lowball offer of 50%. They come out and admit it is a faulty part they are installing but won't do anything to fix it? How crappy is that? Totally changes my view on GM cars. NEVER again will I buy one. If they can't stand behind their vehicles and the parts they install at the factory, then they don't deserve my business. Funny thing is we've been shopping for new cars for my wife and she LOVES the Acadia. That's probably what we were going to buy, but you can forget that now!

    Hope you are happy GM, it's pretty clear you could care less about your customers. Your 50% offer is a slap in the face, do the right thing and fix this faulty part you installed in your cars!
  • lyndallyndal Posts: 2
    I called GMC customer service dept. today, I was advice to take my truck to the dealership to have it check. I told the rep. that I know the problem is, I don't need to go there just to hand money over. I thought I would get some kind of satisfaction knowing that I spend $35,000 for a GMC truck. There's no recall, if everyone call the 800#, maybe we can get some satisfaction.
    The number is 1-800-462-8782 PS: Year 2004 should be included in the investigation
  • gmcustsvcgmcustsvc Posts: 4,134
    lyndal,

    Could you please email Christina your case number? We would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,134
    chelios7,
    I apologize for your frustrations. Can you please email me with your contact information and VIN? I look forward to your response.
    Christina
    GM Customer Service
  • Lyndal thanks for sharing all i got was take your paper work 2 dealership and they will give me reimbersment check still have not gotten my money and the manger told me he was not going to give me my whole amount paid ugg that he wasent going yo pay for diagnosis wth here i spend my gas money and time and get the run around . Im a very sick person with lots of health issuses and GM does this ugg :sick: :mad: :lemon: :lemon:
  • i was always told that when they build a car they use the cheapest stuff they can find and hope it makes it pass warrenty. they got you, mine lasted until 165,000 then it didn't give the level anymore so every 85 miles i put in 20 bucks. depends on the price for that day.
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