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Comments
There is either a bad design on these components or deteriorating materials. It's a shame that on so nice an overall design as the Colorado that little flaws like the park brake system keep it from being recognized as an industry leader. Come on GM, you can do better than that.
GM has done a helluva lot of warranty work on my truck—paint issues: rust-perforation on the hood: faulty valve guide seals which necessitated a cylinder head replacement. If they build them right in the first place and we know they can, the y won't have warranty issues or unhappy owners.
I'm glad your concerns were addressed. If you have any questions comments or concerns please feel free to contact me.
Christina
GM Customer Service
To be fair, the dealer (Bill Jacob's in Lisle) did not help either. The mechanics broke my head light during an oil change and would not fess up. They leaned on it and cracked the housing. I also had to get the wires to fog lamps fixed because as the dealer said "GM screwed upt he design and water runs down the wires so the rust and brake". When they did this they put the lamps in wrong so the shake when I drive. They said that is how they where when I brought it in and wanted $800 for replacments.
GM is run by clueless people. Form marketing one down to Customer service. (how did the SSR10 work out?)
I apologize for your frustrations. Have a great weekend!
Christina
GM Customer Service
I will let you know if i'm going to stay a good gm customer cause at the beginning i use to love that truck
Sarah
GM Customer Service
:confuse:
If you were to visit one of our dealerships (I realize you state that your schedule makes this difficult), we would be interested in following up on how everything goes. Please get in touch via email if we can be of assistance.
Sarah
GM Customer Service
I'm sorry that this brake concern has been so problematic for you. Were the last two shops you worked with independent or some of our dealerships? We're available to you to follow up with any dealerships on work done, if you like. Please get in touch via email.
Regards,
Sarah
GM Customer Service
*** Can't wait to hear "We are SO sorry that you have had prblems with your vehicle. Have you taken it to your dealership?"