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Comments
Christina,
Is there a service bulletin on this problem so a DIY person could fix this problem, or is GM forcing us go to the dealer. I CAN'T believe GM recalled this same problem in the Tahoe, but not the Trailblazer!!!!
If I was to fix it, does the replacement part fix the issue. Or is it the same junk that will break again 4 years from now.
PS - I owned Chevys for 30 years, and will buy another if they will stand behind there cars. Why would I purchase something that I know will cost me $1000's in repairs.
The replacement part should fix the problem. I apologize I do not have service bulletins as it is for our servicing staff. I apologize for your frustrations. If you would like to email me your VIN I can double check for recall information.
Christina
GM Customer Service
It is nice to see that you will reply to some of us. Granted, my previous post didn't ask for anything in particular, unless you count the request for help!
Your ability to provide assistance in any official capacity on this forum appears exremely limited at best. You were unable to find a phone number for our friend over in Holland and your not sure of recall information concerning the Trailblazer. Do you really need a VIN to go forth and ask this great company if there is a recall concerning the instrument cluster on the Cherolet Trailblazer? If they ask what years, tell them ALL. Then come back with any bulletins that you are provided (I'm sure you can get them from the servicing staff). Bulletins are pretty specific regarding what the eligiblity requirements are. Maybe you can inquire why this problem warrented a fix on the Tahoe, but not the TB. Anything information coming out of Detroit would be appreciated, even if it is negative. At least we will have something to pursue.
Duane
Why can't you give us the service bulletin to fix this? Or the Partnumber or the Assembly we need?
I apologize service bulletins are for the service technicians only, I cannot give out that information. I apologize for the inconvenience. I would recommend speaking with your service department about service bulletins.
Christina
GM Customer Service
I found out about this service while dropping off a home stereo component for a friend while I was in Syracuse last week. This is a large company that does mostly warrenty and extended warrenty repairs for a wide range of electronics.
I called the automotive section this morning and asked about our problem. The woman I talked to didn't even hesitate when I asked her about the TB gage cluster. Once received, the repair will be completed in 24-48 hours. If you are fortunate enough to live within driving distance and can drop it off personally, they will fix it in about an hour.
Worth a shot! Here is a link to the company:
http://www.unitedradio.com/automotive/
I contacted CHEVY, and asked why they were not assisting their customers with these repairs, clearly there are a lot of us:
' THE PROBLEM YOU ARE HAVING IS NOT WIDE SPRED ENOUGH, NOR IS IT CONSIDERED A SAFETY ISSUE. THEREFORE CHEVY WILL NOT CONSIDER THIS PROBLEM UNDER RECALL'
Who do they think they are? I consider this a huge safety issue.
As a tax payer I have spent more than enough money on GM, when it comes time to buy our next 2 company trucks, I think we will go with FORD. And my next personal vehical will be a company who stands behind what they make, and belive in customer service.
In order for me to look up recall information I will need a VIN. Some recalls are VIN specific. Service bulletins are for the service staff only. I am a customer service representative and I am not able to access those. I would recommend speaking with the service department, but I doubt that they will provide you with the bulletin. They would be able to fix the vehicle for you. If you would like please feel free to email me directly.
Christina
GM Customer Service
Because unfortunately when you're dealing with companies who put $$ before their product quality and customer service, a suit is the only option to get them to listen.
It's obvious that it's a problem, and one that shouldn't occur at any mileage let alone the mileages it's showing up on. This is the first car I have ever had a speedometer stop working in, I think it's pathetic.
I never expected to purchase a vehicle "problem free", but I'am very concerned about the number of these specific issues as a whole, to imagine the MASS number of these "daily drivers" out on our roads everyday is just case for concern. Even more so that the vehicles with the "RECALL" are out numbered by a wide margin by those of us driving the Trailblazers. Seems to me someone at GM thought these actions out fairly carefully for their outward apperances of doing "the right thing", but only if you have spent "so much money" with our company, right?
So as I said I will call and make my complaint and hope ALL of you will do the same. Maybe if we ever reach that "unknown" number of complaint makers we can all get our problems fixed.
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Could you please email me your VIN? I would like to look further into your situation for you.
Thank you,
Caron, GM Customer Service
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Have you taken the vehicle to the dealership to be diagnosed? Could you please email me your VIN? I would like to look further into your situation.
Click on my user name to get the email address.
Thank you,
Caron, GM Customer Service
GM is not concerned about this safety issue. UNTIL SOMEONE IS CRITICALLY INJURRED, or worse, nothing will get done. Eventually the TB will become old and people will move on to other vehicles. That is what GM is hoping for.
I finally had to send mine off to get fixed. Look on eBay and you will find a guy that does nothing but fix this problem. A look at the number of these he has fixed should be an indicator that this is a wide spread problem.
If sales decline, the corporate wallets will cry to DC that they are not making as much as they used to and we will continue to fill their coffers with our taxes.
Can you please tell me what we need to do, apparently my car is falling apart we are also having the blower motor control issues that when I searched was a problem too on these vehicles. we are in the process of trying to fix it now.. we don't even have 100,000 miles on it yet, I think barely over 90,000 if that...
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number) and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I just sent you all my information via email.
Thanks
Sherri
I am new to this site and unsure how to send you an email.
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BTW my TB has had 3 new heads put on it!
Factory one went south in 2008
Friendly Chevrolets crappy work went south early this year.
Now I'm on the 3rd one from Bankston Nissan.
Who knows? Maybe there will be some help or maybe not? Who knows?
There is always the BBB and if enough are not helped or satisfied then
filing a complaint, maybe in the thousands? would get their
attention?
I'm gonna wait and see what they do and especially what the problem is.
That'll tell you a bunch.
Did they buy stuff from a crappy mfg?
Did they install wrong?
Etc, etc, etc.
Keep you up on what happens and I hope GM has learned it's lessons and
maybe respects us taxpayers for keeping their butts out of the ditch?
Doc
I have the same problem. They responded to me after posting questions and reading the negative feedback from this blog and seemed in the first 2 emails to me that they were going to work with me even if I had to pay half or actual costs, that's what I offered them.
Then I got a call from GM and they said:
"we know of the problem and it is a manufacturers problem. it is an outsourced part. they will not stand behind their product after the original warranty expires even though they know they made a faulty part. sorry."
So we are all on our own.
I suggest:
After the tax payer pulled GM [non-permissible content removed] out of bankruptcy that was caused by poor management and extreme salaries for exec's, we should boycott GM and any product they make.
All the American car mfg's are the same. I for one am going with the import car mfg's from here on out. I've never found a blog with a foreign car with these types of problems that GM has on EVERY MAKE AND MODEL they produce in some respect or another.
Goodbye GM, I'll pass my experience to every car purchaser I run into. It's sad an American company saved by the tax payer won't stand behind a poorly manufactured product.
And when they email you don't even for a minute that they are going to help you, they are not.
Cya
Doc
I am in the middle of dealing with the same issue as the other 5,000 people here, and the gentlemen that runs the below website was very helpful and willing to answer my questions, even though I haven't even ordered anything from him yet.
Seems that GM could take a note or two from this guy.
http://drspeedometer.com/
Justin, I'm going to go to my mechanic and ask what the costs are to remove and replace the cluster if I provide the replacement/rebuilt unit.
By spending @ $250 or so (I'm just guessing at the total costs) GM could have made tens of thousands of customers happy and have kept them in the herd but as we have seen, they don't give a s**t about us, only our money.
Waiting till they fall to their knees again and hoping the government won't be as foolish as Bush was and bail the bastar*s out.
They need to be broken up into separate companies.
Cadillac
Chevrolet
GMC
Etc
Etc
F Them
Doc
There is a message posted in this forum referring to a speedometer doctor or doctor speedometer.
I contacted him and am going to pursue getting my cluster rebuilt by him for @ $189.00 or so.
I have to get my car to my mechanic and work out a schedule where I can get the useless Chevy part out, overnight it to him, have him do a 24 hour turn around and ship it back to me overnight.
I'll be without my car for 3 days but it's worth it.
It'll be even more pleasureful to get rid of this Chevy product. POS regarding the inst. cluster.
I'm going imported from here on out. Americans cannot build a consistent quality auto. None of them, period.
Doc
Have you people been watching the news!
I know why GM puts out a pterodactyl poop for a car!
They have film footage of UAW workers on break drinking alcohol and smoking pot. Can you believe it! And then they go back and assemble our cars? WTF!
What an embarrassment for GM. And another reason I'll go foreign next time.
Every American auto maker uses the same slouches, the UAW, paid $50 to $75 bucks an hour including benefits and they let them go out and get drunk and doped up before they come back into the plant to assemble our future cars.
I understand it all now.
Doc