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Thanks
It is also heartening to hear all of the good experiences with your dealers, I'm glad good stories exist -- frankly, my local Chevrolet dealer in Carroll County MD doesn't operate at such high standards, so while I love my Trailblazer I haven't taken it back for service in quite some time. Luckily I was able to find an HONEST local proprietor to handle any work.
Thanks for the advice,
llcj1
Email me at dalamak@comcast.net
Thanks
All in all, I was pleased but it took several calls to GM customer service. They analyzed how many GM vehicles I had purchased and where and when, etc. etc. but they ended up helping me ...after a year:)
As I stated earlier in this post.....I did not get anywhere with GM over the phone. I was advised by a lawyer friend to take 10 minutes out of my day and write GM a letter. Letters are taken more seriously than phone calls and emails. I did just that and within 7 days I had a check in my hand for half of the cost of the repair. I applaud GM for doing this for me. My trailblazer was out of warranty and frankly, they didnt have to give me a dime. I never felt entitled for them to pay for my repair. I just stated in my letter that I was and still am a loyal GM customer (except for the one Ford I bought in 1987) and that I felt it was a part that really should never go bad on any vehicle. I was not harsh in the letter nor did I demand payment. With all this being said, I did this in early 2008 when GM was not in the financial mess they are in now so who knows if they'll take any letter seriously in todays economy.
I did question the employee as to why there are so many complaints on the web about the cluster panel, and since there are, why aren't they standing behind their product. She did not give me an answer, just kept offering me the $500 credit.
GOOD LUCK TO ANYONE WHO BUYS A GM!!!!!
I hope the "jerks" at GM all go down!!!!!!!!!!!!!!!! I had been a loyal Ford owner all my life until I was talked into this piece of sh-- by a GM "jerk"!!!
I know all this ranting doesn't solve my problem but at least I have it off my chest. lol
Am currently trying to get rid of the Trail Blazer and purchase a Honda Fit or Ford Focus.
I have done a little research on the speedometer issue and have found out that there was a class action lawsuit against GM for this exact thing in the Seattle, Tacoma, Portland area but it is limited to those areas. Does anyone know of anything in the KY area or nationwide? I would like to find some way to fight this and at least recoup some of my losses. Good luck to all.
I filed a complaint on the NHTSA (National Highway Traffic Safety Administration) website and I advise everyone to do this... it is a good way to create a recall and we may be able to recoup some of our losses... at least. Here is a link: http://www.nhtsa.dot.gov/
Also....Just for those who do not know, GM was nice enough to inform me that there was an open recall for the rear door latch so you may want to look into that if your door has not just opened for no reason at all while rounding a corner...yet.
To whom did you send this letter ... and would you be willing to post a copy for the rest of us?
Thanks,
Greg
Heres the letter I wrote:
General Motors Corporation
PO Box 33170
Detroit, MI 48232
Dear Sir,
I have been a loyal GM buyer for 25 years buying at least twelve of your vehicles with the exception of one Ford which was a mistake. I am currently the owner of two Chevrolet cars. A 2002 Chevy Monte Carlo and a 2004 Chevy Trailblazer. I was having a problem with my Trailblazer and I am hoping your company will stand behind its product and help me. This vehicle has 47,000 miles on it and my speedometer and tachometer quit working. My speedo would stick at certain areas and never move and my tach was stuck at 0. I took it in for diagnosis and my mechanic told me the problem was a cluster motor and that it would run about 500 dollars to repair. I was a bit shocked at the price and only paid for the diagnosis at that time leaving the speedo at its current setting. I was then told that this is a common problem in the Trailblazers and that he (my mechanic) fixes at least 15 to 20 a year. After doing my own investigating, I found out that this IS a problem with the Trailblazers. I have found numerous complaints about TB speedos in GM's own forum on its website along with edmunds.com, justanswer.com and a few other. I also read that GM has a recall on this same problem for Tahoes and Silverados along with a couple of class action suits in Washington and Oregon. I am wondering why GM would have a recall on two vehicles for this problem and not the Trailblazers. It has to be the same components in all three vehicles.
I had no choice but to fix my problem because it was irritating and a safety issue. I feel that this is a part that should never go bad on a vehicle. I have had a couple of cars with over 200,000 miles on them and have never experienced this before. My Monte Carlo has 110,000 miles on it and that speedo works just fine. I believe that GM should make this right for me since I am sure GM is quite aware of this problem.
Enclosed is my bill for what I paid to fix this problem. I am not asking GM to cover the entire bill but either the part or the labor.
I am beginning to question my loyalty to GM after I called customer service and was basically told there was nothing GM could do. Why should I be loyal to a company that isnt loyal to me? I am understanding now why foreign cars are taking over this country. I have never owned one but will definitley take a good look at one as soon as I am ready to buy another vehicle.
Regards,
Thanks for posting the letter. I have a few other things that I am trying first but I will try that if I cannot get a resolution another way. Thanks again for your help.
Greg
So I have a 2004 Trailblazer with the same problems as all of you, but since I am in OR I have been researching this mysterious "lawsuit" I keep hearing about. It turns out it is real and the case has been closed....WE WON! GM/Chevy lost the case and ALL OWNERS IN THE UNITED STATES are covered for this problem! Here are the links to the attorneys involved and the outcome:
http://tbscases.com/tbscases/casedetail.php?id=19
www.speedometersettlement.com/
But, OF COURSE, I just called my local dealership to schedule a time to fix this problem and they told me they had never heard of such a lawsuit and they would call me back after they researched it. But the information is valid and if they tell me NO there will be some problems! I will definitely call the Chevy 800 number if the dealer tells me they won't do it, because they are required by law to fix this! I will repost when I get a response from the dealer. Hope this helps some of you from this RIDICULOUS problem!
Just wanted to say thanks for the head's-up. I have printed the necessary forms and obtained all the necessary information and will send in this weekend. I am at 72000 miles so I will only be getting a partial refund but... it is better than nothing.
You haven't, by chance, heard anything about a problem with the transmission... have you? That just went out as well... I am really starting to not like this vehicle very much. Oh well.... Wish me luck and thanks again for your help.
And gregw44, as for the transmission, my brother has an 05 Trailblazer and he had to replace his transmission about a year ago. I am definitely going to sell my car as soon as the speedo is fixed so I can avoid all of the problems he has had!! Whether the transmission is a widespread problem, I'm not sure. But I know that after my brother fixed his, the car basically started falling apart so I wouldn't be surprised if it is happening to a lot of people.
So about a week ago I submitted my claims form along with my repair invoice and payment receipt to the address provided on the claims form...and I got a call today from a RUDE RUDE RUDE GM customer service rep saying Trailblazers are not covered under this lawsuit. WHAT THE HELL ARE THEY TALKING ABOUT??? On the attorney's website for this class action settlement, it EXPLICITLY states that Trailblazers are covered. The customer service rep argued with me and finally hung up on me after I told her I wasn't taking no for an answer. I just emailed the attorney involved in this lawsuit and can't wait to hear back. I will let you all know what they say. I do know one thing, however...CHEVY IS GOING DOWN!
I am anxious to hear what the attorney says. GM is providing their information and reason for denial in writing to me so I will have it that they are refusing to reimburse me the cost of repair. :mad: :mad: :sick: :sick:
Like rebooting a computer.
It worked.
http://www.chevyavalancheclub.com/index.php?action=articles;sa=view;article=60
I called GM customer service 800-630-2438 to complain or customer service complaints 800-222-1020. No recalls as of yet. :mad: WE ALL NEED TO CALL!!!