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Comments
I am from GM Customer Service. I apologize that you have been experiencing an issues with your vehicle. Can you please email me with more information so I can look into it further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
Dave
Automotive Electronics
Nationwide
5705 Enterprise Parkway
East Syracuse, NY 13057
Toll-free: 800-448-0944
Phone: 315-446-5570
Toll-free Fax: 800-701-3874
Fax: 315-446-2434
Keith Martin, General Manager
Dale Frier, Operations/Logistics Manager
Automotive Parts
They quoted me a price over $3000 to fix it. I opted out of the fix last year and this year I heard a very strange noise coming out of the right side floor area of my car while driving it.
Strange I am getting some air (not like i did when I first purchased it) out of the fronts vents. I guess I'm hoping it will reset itself.
Did you ever take the vehicle back to AutoZone and tell them about the fuse they put in? Can you please email me more information about your situation so I can look into it further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
I have a 2004 Rainer with about 70,000 miles.
I have a very similar problem with the AC. It will not blow out of the chest level vents but will blow out of the floor and defrost vents. It also causes the engine RPM's to drop and nearly die when idling at a standstill.
Any idea what the problem is? I'd like to know if it is a simple fix.
Thanks!
Lisa
While no expert, I would have the actuator replaced. If it is blown, it may be causing a vaccuum leak which will cause the engine to run a little rough, and can cause it to stall.
As for the speedo, the entire instrument cluster is one unit. Check electronic shops in your area to see if the can repair them. I had this happen to a 1988 Regal. The dealer wanted $350 for a remanufactured unit, local boneyards wanted $250 for a used one w/ no guarantee. When I pulled the unit out myself (I was going to have a friend look at it) there was a sticker on it for a electronic company. I called them, they told me $149 to refurbish it. Another $20 to ship it to them, and problem solved. I posted the name on another post here for the Rainier, but not sure if it got removed as SPAM.
Russbret from Vermont State
I'd like to add that I'm a middle aged woman who for the 1st time ever, intentionally sought a GM product to maybe help save jobs there. Buick seemed to have the best reputation I could afford at GM. I need reliable transportation and thought that coughing up the extra money for this vehicle would buy me that. I plan to push this issue for some resolution. It is implausible that the service dept. at the largest GM dealership in Hickory, NC didn't acknowledge this common problem when I called them today, but seems that NHTSA has received lots of complaints. Since Mariah from GM customer service regularly monitors this site, my vin# is 5GADT13S352177361 and I shouldn't have to pay to diagnose what you already know, the fuel level sensor is bad...and the instrument cluster is going soon!
I have a 2004 and I have no use from the Battery, Hot Engine, Fuel, etc. The Rainier is a great vehicle with about 5-7 flaws. If you have the extended warranty then any dealer will help to eat the costs. The people from GM monitor and get involved to help pacify or assist vehicle owner to get into touch with a dealer. If you have good relations with a dealer you are 20% the way. Be ready for a long journey I wish you the best.
I did check your VIN that you provided and it didn't show any recalls currently at this time. I can have an agent look at your situation further for you. I will need you to email me your contact information, current mileage, dealership and best time to contact you. The agent is going to require that you get the vehicle diagnosed. That is something I cannot waive, but you can talk to the agent about it. You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
By the way I forgot to mention the mirrors also will not adjust properly and both of them have been replaced once before. This gets me thinking........ does this vehicle qualify for the lemon law?????
I didn't have an issue with it being locked in four wheel drive. My issue is when I am at a stop light, I get a "bang" action that feels like someone tapped into my bumper even though nobody did. It is a quick jerking action. No engine issues or loss of power.
**We are experiencing the same issue. We just bought our 2004 Raineer 2 months ago. No other problems. It just does the thumping/tapping/knocking sound when we slow down or after we come to a complete stop. Its happening sometimes now when we turn as well. Have you found a fix? Thanks!
I'm curious. How did the officer know you had no speedometer?
tidester, host
SUVs and Smart Shopper
tidester, host
SUVs and Smart Shopper
Yes you change out the airbag suspension. There is a company that sells aftermarket changeover kits. But they are also testing a new airbag. Not sure if it is available yet.
In reference to the tranny, I would also recommend increasing the maintenance schedule in hilly and city driving conditions to no more then 36k miles. I do all drive train fluids at this frequency, now that I didn't listen to my Tranny man and found out the hard way. He charges me $75 for a trany svc, including filter and Syn Fluids, and smiles when I admit he was right. All DT fluids and all he charges me $135.
My parents, getting older and dimensia disability of one of them, I took my car to my dealer for a scheduled repair. On my list was upgrade the onstar since our vehicle was listed as being upgradable. I just didn't get around to getting it done when I received the letter in the mail. Since my car had a more expensive repairs, when I picked it up I wasn't even thinking about the Onstar digital phone upgrade. About 6 to 8 months later I took the car back to the dealer and mentioned we had missed doing the upgrade when we had a high dollar bill the previous time. Service writter told me he would get back to me on it. While he was working on it I called back and asked about the upgraded digital phone for the Onstar and he came back to tell me that they were inclined to do the upgrade. Finally he told me that "If I was willing to pay for it they could do it."
I contacted Onstar and was told to go to another dealer. Went to another dealer and after they pulled the Vin the Svc Mgr told me NO. I called GM this time and they told me that my car was definately upgradable and maybe I should check another dealer. I had an appointment with another dealer further away, but due to inclement weather I had to cancel. This dealer told me they knew for a fact my car was upgradable for digital phone module, that they just did another 2004. But I can't get them to call me back to make an appointment. I even called and was bumped to a voice mail box and asked if I could have an oil change while they pulled the code's from the existing system to tell the GM rep' so they could get the right upgrade parts in for the install.
It bugs me that I quit getting phone calls from GM on this issue, and I was reminded of the phone calls after my father got a "Disabilities Catalogue" from GM, which I felt must have been sent due to my mentioning persons with disabilities to the GM rep.
I have a 2004 Buick Rainier CXL
Sometimes when I turn my key to start my car it gives a little clicking noise and won't turn over. Sometimes it will start on the 2nd time I turn my key and then other times it may take 10 times before it will start. The battery is new; I'm not sure if there's a loose connection somewhere, if it's the ignition or what it is. Has anyone had this situation before, if so, please help me know what I should do?
Thanks,
R. Corbett
Have you had the chance to take your vehicle in to be diagnosed? Please keep us posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service