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Comments
I have a few questions that might help get ideas from someone:
First of all you didn't mention which transmission you have (42RE or 545RFE) or what motor (4.0 or 4.7 liter)?
When putting it in reverse do your backup lights work?
Do you have a code checker and tested/read it for any trouble codes?
Have you looked underneath the vehicle for anything that doesn't look right? (Broken shifting cable or bent linkage)
Please keep us posted on what you find. Good luck.
The vibration in my 2000 JGC was caused and fixed by Jeep in replacing the drive shaft. It was out of alignment with the front axle, which they also replaced at the same time. The vibration was between 60 and 65 mph.
It shakes horribly like the steering wheel wants to go off by itself but most importantly i have had an issue with it heating up for the past 2 years.
Its leaked out the antifreeze ive had the radiator replaced and alot of the insides replaced as well.
With summer coming its starting to act up again as soon as i turn it on it just kind of shakesfor a few minutes then stops
also when i turn it off and ive had the ac on it sounds weird like a loud hurricane sound.
so far ive taken it to 3 different mechanics just this month alone
but now im worried because last yr i had it straight wired and now the electrical system is whats wrong but i told the mechanics i chose to get it straight wired because of the previous problems before.
so now im not sure what to do and if its possible to get it back to the way it was before without straight wiring and what kind of mechanic am i looking for or if i need a new motor as one mechanic told me.
I also have 2011 JGC Overlander and have had nothing but problems the list is longer than my arm, so was wondering if you would be so kind as to help me with contacting the CEO of Chrysler, because I would like to send them a email so I can also express my disappointment with this product. Its pretty sad that a person spends $50k on a SUV and they can't even fix any of the problems.
I'm sure the 2012 models have a lot of problems worked out. I think mine was one of the first hundred out the factory door.
I had the Jeep 3 days and I went to open the rear lift gate with the key fob and it started going up, but the spoiler got hooked on the roof and crushed the roof in and $5,000 later and a new roof skin (not even 200km) fixed under warranty of course, but I wanted a new jeep at that point and they wouldn't do it, so now I have all these problems (Sun Roof leaks "They can't fix it")(the back window leaks "can't fix it") (the back lift gate is not lined up with the body lines "they can't fix it") the jeep went back to the body shop 5 times and I finally said enough. Now I have Brake problems and they can't figure that out either. The heated seats work sometimes. Two weeks ago the thing was dead and was found that a module was power on and killed the battery. Now last week the thing wouldn't start and left my wife calling for Road Side help and that happed twice. I've also heard that if the jeep is having a starting problems that there is a good chance that the Jeep could shut down while in motion. (Not safe to drive) so now its back at the dealer waiting for a new ECM (The Main Brain) which is on BACK ORDER along with 22 other jeeps waiting for the same part, so my Jeep sits for 4 weeks at the dealer and my wife is driving a Caravan. I just wish that Chrysler would reconize that if they want to build a high end SUV they better improve the level of sevice and give the dealers better support. They build it so that there own trained techs can't even fix half the problems. Other then all that, I love the Jeep I think I just got suck with a BIG LEMON. Never buy the fist year of a new product.
ANYBODY WANT TO BUY A USED JEEP!
Cheers,
You can use this to contact the assistants of the CEO.
http://www.media.chrysler.com/newsrelease.do;jsessionid=8B4B24F88C70AFE31432F746- 1D9F3DBE?&id=5404&mid=
If you don't start yelling REAL LOUD they will push you aside because they are dealing with so many customers and their problems.
They have changed my drive shaft and this seems to have resolved the vibration at low speed shifts. I still have a vibration at high speeds but I will be changing my winter tires/wheels out soon and this will confirm whether it is a tire/wheel issue (I use after market wheels/tires for winter).
I have had some minor issues but nothing like you are experiencing. There has to be a lemon law for that. There is no way I would put up with that crap. Chrysler is at the bottom of the list for reliability for a reason. The least they could do is provide top notch customer service to make up for their poor engineering, production and assembly issues.
They want to offer upscale products and than expect you to accept low end customer service. As I have stated in earlier posts and in my email to Chrysler, I bought the 2011 JGC expecting to deal with issues because it was the first year of a new design. I will not accept poor customer service and if they want to have the buyers of the 2011/2012 JGC continue to support their product, they better get off their asses and accept responsibility for the issues and stop trying to nickel and dime people on the service side of things.
Maybe we need to start a petition and send it to JD Powers and the major news centers. It seems like that is the only way to get these companies to do anything. Any one with half a brain reading the comments on this website would sure think twice before buying the new JGC. I know if I knew they were going to screw around like this when trying to fix the problems I probably would have waited on my purchase.
Good luck to my fellow 2011-2012 JGC owners, it sounds like we are all going to need lots of it.
Gbee
Gbee
4.5 years later, our Jeep has been in the shop on average once every six months. I wish we had not been complacent because we had an extended warrenty to 100k because now, our latest bill will be close to 4000.00 if we want our Jeep back from the shop. Cut your losses now while you can. Just an opinion but we'd do things differently with our piece of expensive junk if we could go back in time. Its a shame because it drives well when it is working.
If anyone has JGC 2012, Is there any of the problems that many of the 2011 owners talking about?
I think this last incident of mine is what finally threw me over the edge. I was driving home, at night, up a 1 mile single lane paved road and the dash lights flashed, it said something like check guages, the Jeep went into limp mode and smoke started coming out from under the hood. I was able to limp it to a pull out and then it died. The smoke was oil sludge (a combination of oil and coolant fluid since the oil cooler failed and somehow oil went into the radiator and spew oil gel out of the overflow tank causing the car/transmission to overheat .
This happened at night in a remote rural area where typically there is no cell service. I thought I was going to have to walk nearly two miles home in the dark, where Mountain Lions have been seen as well as illegal immigrant traffic being picked up by Border Patrol.
By the grace of God, I had one bar of service for some reason and my husband was able to come get me. We had to have the Jeep towed to the dealer where it sat for over a week, waiting to hear back from Chrysler Cares (which has of yesterday declined to provide any financial assistance). Today, I spoke with a Chrysler "Top Care" representative and they have also declined to provide any financial assistance.
I was advised I could either pay for it to be repaired at the dealership or take it to another non-dealer mechanic which would probably cost less.
Both are unacceptable in my opinion.
Shame on me for thinking something might be different this time around.
I'm like you though. Aside from it being completely unreliable, I love my Jeep!
Unfortunately it has now broken down three times in three separate locations where we do not have cell service and it is not safe.
I wish Chrysler would rethink its position on this. The Overland Diesel was not cheap and the vehicle is worth 10K less than we owe on it.
what does this mean????
IT has the 5.7 hemi if that helps
also need to replace pan gasket and filters
Has anyone had any results with Jeep on a fix? They don't seem to care about the quality.
You can either run it in Sport Mode if you have the option or manually shift into 3rd so it wont jump into 4th and 5th gear around town. The 8 speed tranny should help but the mistake they made was putting a high rev engine into a heavy vehicle like the JGC which need lots of low rev torque to get moving. For me I use 3rd gear in the winter and Sport mode in the summer around town and it runs ok. I thought about a cold air intake and new exhaust but I don't think this will help enough compared to the cost.
By the way, I have 30,000 KM and I have already had to have the front bearings and the drive shaft changed and I don't even do any 4 wheeling with it. Not a good sign for long term reliability.
Good luck.
I did e-mail the CEO of Chrysler and he responded within a few hours, Monday they are flying a tech in to look at my car.
Any ideas would be a great help.
Thank you
Good luck
Gbee
When I push on the gas the RPM's go way up but the truck moves like a slug. I can so about 15-20 MPH and thats it. As I was trying to get it home I had to climb a hill to get it to the house it only made it half way up and stopped. I put my foot on the brake and waited a moment then I got it to go the rest of the way. At this point I am to scared to drive th truck anywhere because I dont want to get stranded.
Has anyone had this problem before or know what it might be?
Thank you so much for your advise! Seems like every mechanic wants to do the most expensive thing to fix it.
I also own a 2008 Grand Cherokee with 3.7 litre engine which is having the same issue. Were you able to determine the root of the problem? If so, what was the solution?
Thanks.
module....they have order it and will see if this fixes the problem. The transmission problem is still an issue! Can you provide me with the number I can call at Chrysler so I won't be sent through a bunch of hoops! Have your issues been fixed?
So buyer beware- I just got off the phone with some corporate jackass and they are not going to make it right so I will trade it off for something that works and I am not afraid to drive. You suck Jeep- I hope you get instant Karma for this!!!!!
The NM Lemon Law states that the dealership has the right to rectify the issue 4 times within one year. My problem is the dealership is denying there is a problem. I explained to them the tranny is still acting up in random ways. If I am excellerating to get onto the highway and going 45 MPH it will shift itself down to first gear. I think that is rough on the vehicle and might cause an accident. I always use D for drive and the car shifts and locks into first. They told me I have to be moving the gear knob. Whn I told them that would be hard with both hands on the wheel they just shrugged their shoulders and said if the computer isn't registering a problem then there is none. This Jeep was brand new with ten miles on it when I bought it and I have had nothing but problems with it. So since they won't buy it back I will just trade it off. Since they won't step to the plate for customer service then I will wash them with comments on FB. I purchased from LIthia Jeep in Santa Fe and the only thing they do well is take your money and give you poor customer service after that.
I spoke to Sherry at Chrysler Concern and I really don’t see how this can be resolved. She said that your service manager wants to test drive my Jeep between Albq. and Santa Fe. That to me only devalues my vehicle and racks up miles. I am no comfortable with liability issues with my insurance either with strangers driving my Jeep. The issue of this vehicle down -shifting itself by itself creates a very unsafe condition. Bottom line- I am afraid to drive this vehicle. I had 2 FORD Explorers and drove both of them from brand new to over 90,000 miles. My Volvo S80 had over 100,000 miles on it. I never had any issues with any of them. This Jeep Grand Cherokee had a transmission that crapped out ay 4,000 miles. What? A brand new vehicle? Seriously? This is when you dealership should have made this right and traded me out of this one and into another. YOU have ruined my new car buying experience. I am afraid to drive this vehicle and I have anxiety attacks every time I am behind the wheel. I think it is unsafe and dangerous to drive. In fact I drive as little as possible because I am afraid to drive it anywhere that I might break down. My friend Beth, bought one from the Jeep dealer in Albuquerque- Marks Casa on The Westside and she had an issue right away and not as serious as a transmission going to hell. Guess what? They wanted to make her happy so they put her in another new one and she has had no problems. Maybe you could hire their customer service person. They seem to know how to treat their customers. Bottom line- I am not going to risk my life in this vehicle as a crash test dummy so I will probably get rid of it for something I can rely on and from a dealer who knows how to treat their customers. And guess what? I don’t work for you and I don’t need to spend my time away from work to drive this back and forth to your dealership so you can tell me nothing is wrong with this piece of junk. Would you put your family in a vehicle that down shifts itself by itself to first gear going over 45MPH trying to merge into traffic? I wouldn’t! Not for $45,000 or $45 million. You need to rethink your priorities.
did you get the issue fixed or any progress?
I got a very terrible issue with the 2012 JGC Laredo that I just leased about a week ago. Every time I drive it for more than 30 minutes and then switch to the local road and then get back to the highway, the RPM will go up to 4000+, and the Jeep is not gaining any speed. I could barely get a speed of 40-50 miles per hour with 4000+ RPM, which is very dangerous on the highway. Its a 4x4 V8 5.7L hemi leased from Lithia. Couldn't believe what's happening. I wish I had read your post 2 weeks earlier. then I would have avoided this terrible deal.
I leased a 2012 Grand Cherokee Laredo Altitude 4x4 5.7L from Lithia about 10 days ago. The price is great: MSRP ~$42K. The price before TTL is ~$36K which is used to calculate the down payment and monthly payments.
However, there's a serious problem that I identified after I drove it a couple days. The RPM would go up to 4k+ while the car was not gaining much speed (40-50 miles per hour), each time after I drove the car for 30-60 minutes. The only thing I did was turning on the air conditioning, before or while I was accelerating on the ramp to get onto the highway - then there's noticeable increase with the RPM to 4K+ while other parameters remained about the same. Typically the RPM stays in 1K to 2K range. The typically toggling "ECO" indicator disappeared. It seemed that the 8 cylinder mode is running. There must be something wrong with the transmission, or some sensors.
I have a couple of questions:
1) the lease is with the Ally bank. Should Ally, Chrysler, or the Lithia dealer be taking care of the problem?
2) This is a brand new Jeep. When I leased it, the mileage is less than 50. Is this considered a lemon car such that the lease should be invalidated?
3) I called the dealer. they were hesitating that I use the 24-hour assistance/towing service. they said they will have the service department to pick up the Jeep tomorrow. Do you think I should actually insist on using the Jeep 24-towing service, and/or tow the car to a different dealer (5 miles away) so that they can independently check the Jeep?
thanks for your help.