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Comments
If i remember correctly in the letter ive gotten your tracker can Not exceed 150,000 miles in order for them to replace it. That doesnt sound too unfair to me. Think about it. 150,000 miles.. how long should they cover it? if you didnt have failure by then it shouldnt be on them, if yours fails later. I wish everyone could get theirs replaced. But GM has to draw some sort of line as too whats covered. ya know. If you have a 1999 tracker with 275,000 miles and it then fails i think you got more than the expected life from their product... just my opinion.
Squeaky wheel gets the oil, but in all fairness, it was a flaw and a potentially dangerous one at that...the guy said they were rusting from the inside out.
the Phone number you can call is 1-800-222-1020
Call this number and follow the prompts. This is considered "Special Coverage" and not a warrentee or recall.however follow the prompts for warrentee service. they will determine if your vehicle is qualified.
If you do have the same problem as all of us seem to be having and they dont cover your tracker i would strongly urge you to keep all the receipts and information you get from your repair shop. If they extend the coverage to your model later it will save you alot of trouble.
..still have an inquiry in as to why they didn't cover the whole thing after saying they would...86% of the way there..
*sigh* some companies just don't make things easy...not good, customer service is everything nowadays
if you made the choise to go to a local mechanic that is your right. However when it comes to Warranty repairs any auto company is going to do what they did and only pay part to your mechanic. That is what almost all Auto Manufacturers do.
I aplogize I am unsure what you are referring to. I would like to look further into this for you, could you please provide the VIN, current mileage, full name, address and best contact number for our records sent to me in an email? Any assistance you can provide would be greatly appreciated. Thank you.
Caron, GM Customer Service
my subframe rusted away as well
my tracker is a 2000.... i found out about the recall january 14th, 2011! a few days short and you kno what that means? my tracker has been sitting in the driveway for a few months unless it is nessecary to drive.... cant afford the repair yet, thanks chevy for the heads up on the recall when i bought the friggen truck!
ok its not that funny but thats how my luck is, atleast im not spending money on gas right now right?
The subframe section supporting the control arms was heavily corroded, crumbling off in flakes at the touch. I was stunned that a car with such low mileage and otherwise extremely clean and well-maintained could have that problem.
I assembled all the relevant info, called the 1-800 number then took my Tracker to a local Chevy dealer. They informed me that the subframe is under the Special GM Extended Warranty coverage and they are replacing it at no charge. I was frankly expecting an argument but instead everybody from Chevrolet's 1-800 telephone customer service to the garage mechanic were open and helpful.
The Tracker is in the shop now and we'll see how it all turns out. Hopefully no surprises.
I would strongly recommend to any Tracker owner to have this potentially serious problem
checked out whether or not it is still under warranty.
GM Customer Service: 1-800-222-1020 (USA) 1-800-263-3777 (CAN)
Be sure to have your VIN ready to confirm whether your vehicle qualifies for the SPECIAL GM EXTENDED WARRANTY, GM Special Policy T5689 06186 Cross member failure corrosion.
As mentioned elsewhere on this board, there is a 10 year or 150k miles limit.
Good luck !
Georges Erles
Montreal
Can you please send me the case number from your call? I would like to look into this further.
Christina
GM Customer Service
Could you please email the VIN? I would like to look further into your situation. Also, do you currently have the repair documentation?
Thank you,
Caron, GM Customer Service
There are many other people who have actually listed the codes in this forum - so if you look/read further in this section you can find it as a point of reference when you call.
I called and in less than half and hour, my car was towed by AAA to the dealership and there was a hole found and it was replaced the SAME day on a holiday weekend.
I do not live in a large city area and I was nervous about this repair whatever it was because I recently needed a new battery and had to go to FIVE different places to find one.
Overall, I had no problem - no issue and it was really great to be informed before making the call.
good Luck!
It scares me to think what could have happened if he was driving at any speed greater than that of backing out of the driveway. This could have, would have resulted in a very serious accident. Imagine making a left turn in an intersection and having the front suspension fail, unable to steer your way out of oncoming traffic. Maneuvering at highway speeds, the lethal scenarios of this type of catastrophic failure are countless.
I called the dealer...after giving him the VIN number he told me my car was not covered under the recall since it had been over ten years (the car has 78k miles). I then called the 1-800-CHEV-USA and got the same story, but the girl on the phone wanted me to bring the car to my nearest Chevy dealer and they would be happy to fix the car and if it happened again it would be covered. She repeated this several times and I finally hung up.
The response from General Motors is careless, reckless, incompetent and very disturbing. I have always owned GM vehicles. I will never own another one due to the fact that they don't stand behind their product.
The Chevy dealer honored the Warranty, no argument, no fuss, no surprises.
It is unfortunate that this rusted crossmember was not a blanket recall for what is an obvious and serious manufacturing flaw. However, by standing behind the warranty as construed, Chevy has at least shown a willingness to act - a step in the right direction.
Like many Americans, I WANT to believe in the quality and integrity of the North American auto industry (though, yes, ironically the vehicle in question is a Japanese product!). The only way to regain consumer confidence is to design and build safe, efficient, quality vehicles that the times and the consumer demand, and then to stand behind their product, even if they have to bite the bullet at times.
At least in my case, Chevy came through. The fact that Chevy customer service is checking these boards and responding is a very encouraging sign and merits mention.
I hope for others with similar concerns that their situation is resolved equitably. Make your case and hopefully you will be given a fair hearing.
Good Luck
GE
I apologize for your frustrations. Can you please send me your case number? I would like to look into this for you. Please feel free to email me directly with your concerns and experience as well. I look forward to your response.
Christina
GM Customer Service
http://www.gmpartscenter.net/?i=2&make=116&model=691&year=1999&catid=30157&subca- tid=30955§ion=19&type=parts