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Comments
So, these problems appear to be anomalies.
I apologize that you have had a concern with your vehicle. Can you please email me more information about your situation so I can look into it further? You can get my email by clicking on it. Thank you,
Mariah GM Customer Service
What problems are you currently experiencing with your vehicle? How long has the concern been present? Thank you,
Mariah GM Customer Service
As much as I wish I could give you some suggestions on what the problem could be with your vehicle, unfortunately I don’t have the technical background to do so. The main resource that I deal with for diagnosis and technical info is the dealership so that would be the only place for me to advise you to visit.
Thank you,
Mariah GM Customer Service
Car # 2: Feb. '10 my wife buys an '05 CTS 3.6 with 49k, car fax reports 1 owner, all maintenance done. Within 1 week of buying we change oil as specified in manual. 4 months later, with no warning engine light comes on and and engine starts to shake and rattle. No warranty on this one, expired July '09, and we did not purchase extended when originaly buying the car (next biggest mistake to buying this car was not buying the warranty) Our mechanic had to tear down engine due to code for bad cam sensor, had to send heads to machine shop, replace bent cam shaft, bent valves etc. etc. etc. list of replacment parts very long.
Total cost $2,400.00 on top of the $17,000 out the door in Feb., although my mechanic tells me the dealer would have charged me 4-5k for same repair.
Hears the kicker to the story though, cars been out of the mechanic 3 days running better and smoother than when we purchased it and now on start up this morning for the first time I hear a grinding noise for 5 seconds and then smooth idle.
Time for a trade in unless some attorney has read this thread and has decided to take on the GM with a class action (not an easy task, with all the money and lawyers they have)!!!!!!!!!!!!!!!!
Keep up the bad work GM, way to go. All further purchase will be Ford/Lincoln/Mercury, just sold my 1993 Ford ranger with 250k miles on it never a major issue other than routine maintenance. Purchased a 2002 Ford Ranger with 89k should be good for another 150k easy.
I can assist you by getting one our agents involved at looking at your vehicle. However, they require that you take the vehicle to a dealership to have it diagnosed. If you would like me to proceed with this then I will need your contact info, VIN, current mileage, dealership, and best time to contact you emailed to me in order to proceed. You can get my email by clicking on gmcustsvc. Unfortunately what I cannot do is diagnose your vehicle over the internet. Thank you,
Mariah GM Customer Service
I cannot promise you reimbursement for the diagnostic fee. That is something that the agent would have to determine. So if you want me to set up a case for you please let me know. Thank you,
Mariah GM Customer Service
:surprise: MY 2008 cts 3.6 FI not DI , 6 speed auto chugs, at very low speeds like at busy stop intersections when rolling slowly, The dealer had my car for three weeks trying to figure it out, He gave my car back today, not repaired. Also, Now the dealer says this is common with this car and nothing is wrong, At the beginning he said this was not right and he will get it fixed . it only has 39000 miles on it (still in warrenty). It has had previous problems, timing belts , new crankshaft (previous owner) That I just found out about (oops). Tranny modual, and Re programing. and a few other things. what can I do now?
by the way I just Drove A 2008 3.6 FI on the dealers lot it didn't chug.
Years ago I had an Audi that suddenly started burning oil because of defective valve seals. Fortunately, I was regularly checking oil levels, so I caught the problem before there was engine damage.
My comments are not intended to blame the owner. This forum provides us an opportunity to learn from each other's experiences. This is a good reminder that we should all check oil levels regularly. If cadillacmom has been doing this, then this is even more regrettable. Maybe she can fill in some details.
My wife had the same problem, however it started right back up and if it didn't she had to wait about the same time you did before it started up. You could have a multiple problems causing this. The dealership changed a number of items on her 03' CTS but she had valve cover gaskets leaking. Once the gaskets were replaced and the leaks stopped, the crank shaft and camshaft positioning sensors were replaced one at a time and the problem disappeared. This "at random cutting-off went on for four months. Hope this helps....Call me if you need to...706-664-7163/Cell...By the way, I own the same 03' Cadillac CTS, different in color though and had to replace the Camshaft and Crankshaft positioning sensors first and later the spark plugs and replace the valve cover gaskets and before she start experiencing her problems. One way that may assist you is to take the car to an Autozone or Advance Auto and have them do a Diagnostic test to display any error codes on the car and then look them up on the internet.
Roosevelt
I am very frustrated with the situation. I have been trying to be reasonable about what has happened, but in all the years we have owned GM cars, we have never had anything like this happen. My car was maintained at the Cadillac dealer where we purchased the car, and everything was done on time. My August 6th, OnStar Diagnostics report showed green lights all the way - no yellow or red - only green. My next oil change wasn't due for awhile. They are saying that I was 2 quarts down on oil when the dealer checked it, but the car holds 7 quarts. The oil could have been lost when the engine blew. In checking with people, being down 2 quarts of oil shouldn't make the engine run dry.
GM Customer service is supposed to call me back on Wednesday, September 8th. To be continued - - -
I tend to agree you may have lost some oil during the engine failure...did you notice any change in the oil pressure guage????..I hope bigger GM helps you out here...
I raised the issue of checking the oil because if the oil level was normal within a week or two of the engine failure, then something serious must have occurred to cause rapid loss of oil that would normally not be the owner's fault. It might be something that would be apparent on inspection of the engine.
Where did the oil go? Usually it would be burned (e.g. with the defective valve seals in my Audi years ago), or it might be leaked from the engine. Have you noticed evidence of oil where your car is usually parked?
You really need an expert to help since it is unclear what caused the engine failure. Also, I assume the car is out of warranty, so any help from Cadillac depends on their good will.
Overall, very sorry about your bad luck. If you have properly maintained the car, checked the oil at reasonable intervals, etc., then this should not have happened. Note that according to Consumer Reports, the CTS engine has been reliable. So, this experience does not appear to be representative.
No, there is no evidence that oil leaked out on our garage floor. It is a mystery.
I wouldn't think that there would be any oil sludge with synthetic oil - the dealer has always changed the oil and used the recommended synthetic oil. Does synthetic oil sludge up?
I would say that we have had very good experience with our past GM cars, and I did really enjoy my CTS. We had to rent a car to come back to Illinois, and we got a Chrysler Sebring. It drove fine, but the road noise in the car while driving on I-80 was pretty loud. My husband couldn't hear his cell phone very well. We could hear every bump on the pavement. Not good sound proofing.
Good luck. I found Cadillac very unhelpful and they will maintain that it's your fault. The funny part is I keep getting offers to buy a new one and I keep mailing it back to them with copies of the report from my mechanic discribing the cause of the damage to my engine.
Given the amount of money involved, small claims court might be one way of recovering expenses.
To be continued . . . again.